User's Manual

[IPWireless] Broadband Modem User Guide – Draft v.3
33
Appendix C – Frequently Asked Questions
Q. H
OW DO
I
CHANGE MY PASSWORD
?
A.
Call [IPWireless] Customer Service.
Q. H
OW DO
I
CHANGE MY ADDRESS AND PHONE NUMBER
?
A.
Call [IPWireless] Customer Service.
Q. W
HERE CAN
I
FIND A COVERAGE MAP
?
A.
Call [IPWireless] Customer Service.
Q. H
OW DO
I
CHANGE MY SERVICE LEVEL
?
A.
Call [IPWireless] Customer Service.
Q. H
OW DO
I
REBOOT THE
[IPW
IRELESS
] B
ROADBAND
M
ODEM
(
WHEN THE POWER BUTTON
DOES NOT RESPOND
)?
A.
Call [IPWireless] Technical Support.
Q. H
OW DO
I
CONTACT
T
ECHNICAL
S
UPPORT
?
A.
Call 1-800-XXX-XXXX.
Q. H
OW DO
I
SET COOKIE PREFERENCES ON MY BROWSER
?
A. Using Netscape Navigator:
Go the browser drop-down
Edit
menu and select
Preferences
. Click on the
Advanced
heading. Go to the
Cookies
box and click on
Accept all cookies
. After successful
registration, you may return to
Edit>Preferences>Advanced
and click on
Disable
cookies
.
A. Using Microsoft Internet Explorer:
Go to the browser drop-down
Tools
menu and select
Internet Options
. Click on the
Security
tab. Click on the
Custom Level
button. Scroll down to the
Cookies
heading.
Click on
Enable
to accept all cookies. After successful registration, you may return to
Tools>Security>Custom Level
and click on
Disable
.
Q. H
OW DO
I
SET MY HOME PAGE
?
A. Using Microsoft Internet Explorer:
Go to the browser drop-down
Tools
menu and select
Internet Options
. Select the
General
tab. Click
Use Current
in the
Home Page
area if you are currently viewing the
Web page you want as your home page. If you are not viewing the web page you want
to use, type in the URL (Universal Resource Locator -- the web address) of the web
page you want to use as your home page. Click
OK
.
A. Using Netscape Navigator: