User's Manual

[IPWireless] Broadband Modem User Guide – Draft v.3
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2. If this is the first time you have tried to use the [IPWireless] Broadband Modem
and you do not see any signal strength rings illuminated, try repositioning the
modem to see if the center ring (or dot) signal strength indicator appears.
Remember, your [IPWireless] Broadband Modem is similar to an FM radio that
often receives a better sound quality when you move it. If you still can’t find a
signal, try moving the modem near a window. The [IPWireless] Broadband
Modem is fully functional when the center ring signal strength indicator is
illuminated. If all the above fails, you may not be within the coverage area of the
service network. Call [IPWireless] Customer Service for more information about
the coverage area.
3. If you have used the [IPWireless] Broadband Modem successfully at least once,
and you have changed your location, you may not be within the coverage area of
the service network. Call [IPWireless] Technical Support to determine the
coverage area.
O
NLY ONE OR TWO SIGNAL STRENGTH RINGS ARE ILLUMINATED
1.
Although you have sufficient signal strength to connect to the Internet, your
modem may not be optimally positioned to receive the best signal strength and
achieve the best data transfer rates. Try moving the position of the modem to
maximize the number of illuminated rings.
2. You may also achieve a stronger signal if you place the modem near a window,
but avoid direct sunlight.
3. If you cannot achieve more than three rings wherever you place the modem, call
[IPWireless] Technical Support.
T
HE
[IPW
IRELESS
] B
ROADBAND
M
ODEM DISCONNECTS UNEXPECTEDLY
o Check for loose connections on both ends of the computer interface cable
and the power cable. If all connections are secure, you may have had a bad
connection. Try connecting to the Internet again. If your subsequent
connection attempts fail, call [IPWireless] Technical Support.
T
HE
[IPW
IRELESS
] B
ROADBAND
M
ODEM SPEED IS NOT FAST ENOUGH
There are several conditions that can result in slower access speed that are not
related to your [IPWireless] Broadband Modem’s performance:
o The access speed is related to the radio signal strength. If the signal strength
indicated on the modem display shows less than all five rings illuminated, you
may have reduced access speed due to a condition such as a marginal
coverage area.
o You may have subscribed to a Service Level that limits the data rate. You can
increase your Service Level on the registration web page or call [IPWireless]
Customer Service.
o You may be accessing a slow web site. A web site can cause a traffic jam on
the Internet's backbone because many people converge on it at once or that
site's server does not have the capacity to handle its traffic. In these cases, it
does not matter what speed your modem can achieve.
Tip:
Surf these sites
when Internet traffic is low. Heaviest traffic is usually on weekends and