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[IPWireless] Broadband Modem User Guide – Draft v.3
28
Appendix A – Troubleshooting Tips
Troubleshooting Tips
Please review these troubleshooting tips if you experience trouble with software
installation, user registration, finding a radio signal, or connecting to the Internet. You
may achieve a faster resolution to your trouble if you first consult and follow the tips
before calling [IPWireless] Technical Support.
Warning:
Do not attempt to repair the [IPWireless] Broadband Modem yourself. Any
damage you may cause to the [IPWireless] Broadband Modem may create an unsafe
condition.
If your trouble is not listed in this section, call [IPWireless] Technical Support at [1- 800 -
xxx-xxxx]. The technical support representative will ask for your name, your location,
your phone number, the serial number located on the back of the [IPWireless]
Broadband Modem, and any error messages that may have displayed. You may need to
provide your username and password if the problem is related to your service or your
account rather than the [IPWireless] Broadband Modem and its associated software.
Remember, your PC operating system must be compatible with the [IPWireless]
supported operating systems: Windows 98, Windows 2000, and Windows ME.
T
HE
P
OWER BUTTON IS ON BUT THE DISPLAY DOES NOT ILLUMINATE
1. If you are connected with the AC Adapter, check to see if you are using a
switched outlet. You may need to simply flip the switch. (If you are using the
modem away from an AC power source, you could have a dead battery.)
2. Plug the [IPWireless] Broadband Modem into another outlet to check the power.
3. Check for loose ends on the power cable. If the display still does not illuminate,
your [IPWireless] Broadband Modem may have been damaged. Contact
[IPWireless] Technical Support for assistance.
N
O
S
IGNAL
R
ING INDICATORS ARE ILLUMINATED ON THE
[IPW
IRELESS
]
B
ROADBAND
M
ODEM DISPLAY
1. Following power up, allow about thirty seconds for the [IPWireless] Broadband
Modem to communicate with a local base station, at which point there should be
some indication of signal strength.