Model AP Broadband Modem User Guide – Draft Version 3 June 29, 2001 [ I P Wi r e l e s s ] B r o a d b a n d M o d e m U s e r G u i d e – D r a f t v .
Information in this document and the products described are subject to change without notice. © 2000-2001 [IPWireless], Inc. All rights reserved. Reproduction, alteration, or distribution in any manner whatsoever without the written permission of [IPW ireless] Inc., is strictly forbidden. Trademarks used in this text: the [IPW ireless] logo, icon, and [IPW ireless] Broadband Modem are trademarks of [IPW ireless], Inc.; Microsoft, W indows, and W indows NT are registered trademarks of Microsoft Corporation.
Table of Contents Introduction ........................................................................................................................................6 Technical Support.............................................................................................................................................6 Chapter 1 – Safety and Care Instructions .............................................................8 Safety Guidelines for Power Connection ......................................
Chapter 3 – Connect to the Internet .........................................................................26 Establish Connection to the Internet...............................................................................................................27 Appendix A – Troubleshooting Tips .........................................................................28 Troubleshooting Tips.......................................................................................................................
[ I P Wi r e l e s s ] B r o a d b a n d M o d e m U s e r G u i d e – D r a f t v .
Introduction Congratulations on your selection of the [IPWireless] Broadband Modem. Your [IPWireless] Broadband Modem is designed to give you exceptional performance combined with easy installation and operation. Please read all safety and care instructions in Chapter 1 before installing your [IPWireless] Broadband Modem for the first time.
Mail: [IPWireless] Technical Support [ I P Wi r e l e s s ] B r o a d b a n d M o d e m U s e r G u i d e – D r a f t v .
Chapter 1 – Safety and Care Instructions Before using your [IPWireless] Broadband Modem for the first time, please read and follow all warnings, safety, care, cleaning, and operating instructions on the [IPWireless] Broadband Modem label and in this guide. These guidelines will help protect your [IPWireless] Broadband Modem from potential damage and ensure your personal safety.
o o o Before using the [IPWireless] Broadband Modem near a pacemaker or similar device, consult a physician or the device manufacturer for more information. In any event, do not use the [IPWireless] Broadband Modem within 6" (20 cm) of a pacemaker or similar device. Do not use the [IPWireless] Broadband Modem when you need to pay attention to other activities. For example, never use it while driving or while supervising or operating machinery.
[ I P Wi r e l e s s ] B r o a d b a n d M o d e m U s e r G u i d e – D r a f t v .
Chapter 2 - Getting Started Required Equipment To install and use your [IPWireless] Broadband Modem, you will need an IBMcompatible computer with the following configuration: • Operating System: Windows 98, Windows 2000 or Windows ME • CD-ROM drive • USB port or RS-232 Serial port • A minimum of 10 Mbytes of available disk space on your hard drive Package Contents In addition to this User Guide, the following items are included in the [IPWireless] Broadband Modem package: Computer Interface Cable A
[ I P Wi r e l e s s ] B r o a d b a n d M o d e m U s e r G u i d e – D r a f t v .
Key Areas on Your [IPWireless] Broadband Modem Figure 1 below identifies key areas on the [IPWireless] Broadband Modem. Please review this information before you begin the installation.
When the modem is searching for a base station, the four outside spirals on the outer center of the display will illuminate in a clockwise direction. Each spiral will illuminate for one second on and three seconds off during the base station search process. % Signal Strength and Transmit and Receive Indicator (5 Rings) The five rings on the inner center of the display indicate the radio signal strength.
Chapter 3 – Installation and Registration This chapter explains how to install the software, register your user information, and operate your [IPWireless] Broadband Modem. The instructions explain how to: o o o o o o o o Support the [IPWireless] Broadband Modem using the built-in stand. Plug the power cable into the [IPWireless] Broadband Modem and AC power outlet. Connect the computer interface cable between the computer and the [IPWireless] Broadband Modem.
Figure 3 Note: Before connecting your [IPWireless] Broadband Modem to a power source in the next step, you may want to consider using a power surge protector. A surge protector is designed to protect electronic devices from electrical surges and lightning strikes that may damage your computer or modem. If you don’t have a surge protector, contact your local computer or electronics retailer for further details. 2. Plug the AC power adapter into a 120V or 240V AC power outlet. Find the Best Radio Signal 1.
5. Observe the five signal indicators (rings) on the inner center of the [IPWireless] Broadband Modem display to help you determine when the [IPWireless] Broadband Modem has located a radio signal. Adjust the position of the [IPWireless] Broadband Modem until the center ring is illuminated. This is similar to moving an FM radio to receive the best sound quality. When the center ring (or dot) is illuminated, you have the minimum signal strength required to transmit and receive data.
o Netscape Navigator 4.75 Note: You are not entitled to receive any support, warranty, or documentation associated with Netscape Navigator 4.75 from Netscape unless you have paid for such support, warranty, or documentation. You may purchase such support from Netscape by accessing the following web site: http://help.netscape.com Note: You can make selections on some of the installation screens.
5. Select the Software to Install - If you do not have Internet browser software installed on your computer or you wish to upgrade to the version provided with the [IPWireless] PC software, select either Microsoft Internet Explorer 5 or Netscape Navigator 4.75 on the installation screen shown below. Otherwise, select Existing Internet brow ser. Note: When you choose to install either of the browser applications, you will be prompted to restart your computer.
6. License Agreement - The use of the [IPWireless] Broadband Modem is subject to acceptance of the License Agreement. Scroll through the display window to read the entire agreement. The installation of the [IPWireless] PC Software will proceed only if you accept the License Agreement. If you want a printed version of the License Agreement, use the Print function on your browser before you click the ‘Accept’ button. Click ‘Accept’ to continue. 7.
10. Start Copying Files - The options that you selected during the installation will display before any files are copied from the installation CD. To confirm the information click ‘Next’. 11. Copying Files - All installation options have now been made and the InstallShield Wizard will copy the necessary files to your computer. 12. Completing the Installation - The software has now been copied to your PC.
Figure 7 RS-232 Serial Cable Connection If you are connecting via an RS-232 Serial Cable, you will add a New Modem Entry and associate it with the serial cable PC COM port. All necessary PC driver files are provided on the CD. 1. From the Windows taskbar, click Start > Settings > Control Panel. 2. Double-click on the Modems icon. 3. The Windows Modems Properties screen will display. See Figure 8 below. [ I P Wi r e l e s s ] B r o a d b a n d M o d e m U s e r G u i d e – D r a f t v .
Figure 8 4. Click on the Add button to add the [IPWireless] Broadband Modem. 5. The Configure the Modem screen will display and guide you through the process. See Figure 9 below. For more information, click on ‘View the Driver Installation Help’. 6. After you have finished configuring the modem, connect the RS-232 cable as described in the next step. [ I P Wi r e l e s s ] B r o a d b a n d M o d e m U s e r G u i d e – D r a f t v .
Figure 9 Connect the RS-232 Serial Cable 1. Plug the 20-pin connector on the serial cable into the PC port located on the side of the modem as shown in Figure 7. 2. Connect the other end of the serial cable into an RS-232 serial port on your computer. If needed, refer to your computer manual for the location of a serial port. Perform Registration You are now ready to register your user information.
4. To create a new account, click Register Now and proceed to the Contact Detail registration page. 5. Enter the information requested: The fields with the red asterisks (*) are mandatory. If you omit a mandatory field, the screen will return with the required fields highlighted. When you have finished entering your personal data, click Continue to display the Terms of Service web page. To complete your registration, you must agree to the Terms of Service.
Chapter 3 – Connect to the Internet The [IPWireless] PC Software is used in conjunction with your [IPWireless] Broadband Modem to access and connect to the ISP network and the Internet. Once the software is running you can connect to the Internet or download software upgrades for your [IPWireless] Broadband Modem and [IPWireless] PC Software from the [IPWireless] web site. 1. Go to your desktop and double click on the icon labeled ‘Connect to the Internet’ to start the [IPWireless] PC Software. 2.
o o • Battery: The [IPWireless] Broadband Modem comes with an internal battery. Zero indicates no battery power while 100 indicates a fully charged battery. See Appendix B for more information on the battery. • Connect: Click the Connect button to connect to the ISP network and the Internet. • Disconnect: You can either click on the Disconnect button or the Windows close icon (x) in the upper right corner of your browser to end your Internet session.
Appendix A – Troubleshooting Tips Troubleshooting Tips Please review these troubleshooting tips if you experience trouble with software installation, user registration, finding a radio signal, or connecting to the Internet. You may achieve a faster resolution to your trouble if you first consult and follow the tips before calling [IPWireless] Technical Support. Warning: Do not attempt to repair the [IPWireless] Broadband Modem yourself.
2. If this is the first time you have tried to use the [IPWireless] Broadband Modem and you do not see any signal strength rings illuminated, try repositioning the modem to see if the center ring (or dot) signal strength indicator appears. Remember, your [IPWireless] Broadband Modem is similar to an FM radio that often receives a better sound quality when you move it. If you still can’t find a signal, try moving the modem near a window.
o evenings. You can also configure your browser so it won't display graphics, animations, sound, video or other multimedia content. If you do not think that any of the above conditions are causing the problem, call [IPWireless] Technical Support. R EGI ST RAT IO N F AI LS BE CAU SE TH E P C DOE S NOT A CCE PT “C OOK IE S ” When you register with the ISP, you provide a username and password that the [IPWireless] network uses to identify you when you connect.
2. Check that the modem power button is on. 3. If the [IPWireless] Broadband Modem still does not respond, try restarting the PC and then restart the [IPWireless] PC Software application. Occasionally, the PC COM port that the [IPWireless] PC Software and the [IPWireless] Broadband Modem are using can become “locked up” and cannot be freed until the PC is restarted. 4. If the status bar still reports “[IPWireless] Broadband Modem not Responding”, contact [IPWireless] Technical Support for assistance.
Appendix B – Battery Information Internal Battery Your [IPWireless] Broadband Modem has an internal lithium ion battery that charges automatically from the USB connection or the AC Adapter. The six battery bars at the top of the [IPWireless] Broadband Modem display indicate the charge level. When the battery is fully charged, all six bars will be fully illuminated. Each bar represents a sixth of the charge available.
Appendix C – Frequently Asked Questions Q. HOW DO I CHANGE MY PASSWORD? A. Call [IPWireless] Customer Service. Q. HOW DO I CHANGE MY ADDRESS AND PHONE NUMBER? A. Call [IPWireless] Customer Service. Q. WHERE CAN I FIND A COVERAGE MAP? A. Call [IPWireless] Customer Service. Q. HOW DO I CHANGE MY SERVICE LEVEL? A. Call [IPWireless] Customer Service. Q. HOW DO I REBOOT THE DOES NOT RESPOND)? [IPWIRELESS] BROADBAND MODEM (WHEN THE POWER BUTTON A. Call [IPWireless] Technical Support. Q.
Click on the Options menu and select General Preferences. Select the Appearance tab. In the Startup box, type in the address of the web page you want to use as your home page. Click OK. Q. HOW WILL I KNOW WHEN TO UPGRADE MY PC SOFTWARE? A. [RELEASE 3.1 T HE USER WILL ACCESS A WEB SITE AND SELECT THE APPROPRIATE FILES TO DOWNLOAD. INFORMATION REGARDING PC SOFTWARE UPGRADE ALERTS WILL BE PROVIDED AT THAT TIME.] Q. HOW DO I PERFORM AN [IPWIRELESS] PC SOFTWARE UPGRADE? A. [RELEASE 3.1 TO DOWNLOAD.
Appendix D – [Technical Specifications] Physical Height (antenna down) ....................... 150 mm (5.91 inches) Width................................................ 130 mm (5.122 inches) Depth ................................................. 30 mm (1.182 inches) Weight ......................................... 250 grams (8.825 ounces) Indicators Signal (5 rings).................................................................... Power....................................................................
Temperature: Normal...........................+15°C to +35°C (59°F to 95°F) Extreme (short periods) -10°C to +55°C (14°F to 131° F) Storage ........................ -20°C to +65°C (-4°F to 149°F) Relative humidity: Operating .................................................. 25% to 75% Extreme ..................................................... 25% to 75% Maximum vibratio n: Operating ......... 5 Hz to 20Hz: 0.96 m2/s3 at 5 to 20 Hz Extreme ............. 20 Hz to 500 Hz: 0.96 m2/s3 at 20 Hz, .............
Regulatory Information Your [IPWireless] Broadband Modem may cause TV or radio interference (e.g., when using the modem in close proximity to a TV or radio receiver). The FCC/Industry Canada can require you to stop using the modem if such interference cannot be eliminated.
