Product Manual

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GENERAC POWER SYSTEMS "FIVE YEAR" LIMITED WARRANTY FOR
"STATIONARY EMERGENCY TRANSFER SWITCH SYSTEMS"
For a period of five (5) years from successful activation of the unit (limited to one thousand hours for units in international markets), Generac Power Systems,
Inc. (Generac) warrants that its transfer switch system will be free from defects in material and workmanship for the items and period set forth below. Generac
will, at its option, repair or replace any part(s) which, upon examination, inspection and testing by Generac or an Authorized/Certified Generac Service Dealer,
is found to be defective. Any equipment that the purchaser/owner claims to be defective must be examined by the nearest Authorized/Certified Generac Service
Dealer. This warranty applies only to Generac transfer switches used in "Standby" applications as Generac has defined Standby. Scheduled Maintenance,
as outlined by the generator owner’s manual, is highly recommended. This Scheduled Maintenance should be performed by an Authorized/Certified Generac
Service Dealer. This will verify service has been performed on the unit throughout the warranty period.
WARRANTY SCHEDULE
UNITED STATES AND CANADA
YEARS ONE AND TWO – Limited comprehensive coverage on mileage, labor and parts listed.
YEARS THREE THROUGH FIVE – Limited comprehensive coverage on parts listed.
INTERNATIONAL
Limited to 1,000 hours for units in international markets.
• Extended Warranties are not available on units sold into International Markets.
GUIDELINES:
1. Travel allowance is limited to 100 miles maximum and three (3) hours per occurance (whichever is less) round trip from the nearest Authorized/Certified
Generac Service Dealer. Any additional travel expences will not be covered by Generac.
2. Warranty begins upon the successful activation of the unit.
3. Unit should be Registered and Proof of Purchase and Maintenance must be available.
4. Warranty is transferable between ownership of original installation site.
5. Warranty only applies to permanently wired and mounted units.
6. Any and all warranty repairs and/or concerns, must be performed and/or addressed by an Authorized/Certified Generac Service Dealer, or branch thereof.
Repairs or diagnostics performed by individuals other than Authorized/Certified Generac Service Dealers not authorized in writing by Generac will not be
covered.
7. Steel enclosures are warranted against rusting for the first year of ownership only. Damage caused after receipt is the responsibility of the owner and is not
covered by this warranty. Nicks, scrapes, dents or scratches to the painted enclosure should be repaired promptly by the owner.
8. All warranty expense allowances are subject to the conditions defined in Generac's General Service Policy Manual.
THIS WARRANTY SHALL NOT APPLY TO THE FOLLOWING:
1. Any unit built/manufacturer prior to the 2013 Model units.
2. Generac generators that utilize non-Generac replacement parts.
3. Costs of normal maintenance.
4. Units sold, rated or used for "Prime Power", "Trailer Mounted" or "Rental Unit" applications as Generac has defined Prime Power, Trailer Mounted or Rental
Unit. Contact a Generac Distributor for Prime Power, Trailer Mounted or Rental Unit definition.
5. Damage to transfer switch caused by improper installation or costs necessary to correct installation.
6. Units used for Prime Power in place of existing utility power (where utility power is present) or in place of utility power where utility power service does not
normally exist.
7. Fuel connections other than conventional utility company supplied natural gas systems or conventional LP vapor withdrawal systems.
8. Any failure caused by contaminated fuels, oils, coolants/antifreeze or lack of proper fuels, oils or coolants/antifreeze.
9. Steel enclosures that are rusting due to the improper installation, location in a harsh or saltwater environment or scratched where integrity of paint applied is
compromised.
10. Failures due, but not limited, to normal wear and tear, accident, misuse, abuse, negligence or improper installation. This warranty will not cover repair when
normal use has exhausted the life of a part.
11. Failures caused by any external cause or act of God, such as collision, theft, vandalism, riot or wars, nuclear holocaust, fire, freezing, lightning, earthquake,
windstorm, hail, volcanic eruption, water or flood, tornado or hurricane.
12. Damage related to rodent and/or insect infestation.
13. Products that are modified or altered in a manner not authorized by Generac in writing.
14. Covered warranty labor rates are based on normal working hours. Overtime, holiday, or emergency labor costs for repairs outside of normal business hours
will be the responsibility of the customer.
15. Any incidental, consequential or indirect damages caused by defects in materials or workmanship, or any delay in repair or replacement of the defective
part(s).
16. Failure due to misapplication.
17. Telephone, cellular phone, facsimile, internet access or other communication expenses.
18. Living or travel expenses of person(s) performing service, except as specifically included within the terms of a specific unit warranty period.
19. Expenses related to "customer instruction" or troubleshooting where no manufacturing defect is found.
Warranty