Install Manual

Troubleshooting
Installation Manual for Generac PWRCell Inverter 31
Section 8: Troubleshooting
General Troubleshooting
Some of the more common problems are listed in the
table below. This information is intended to be a check or
verification that simple causes can be located and fixed.
It does not cover all types of problems. Procedures that
require in-depth knowledge or skills should be referred to
an Independent Authorized Service Dealer.
If problems persist, contact the nearest Independent Authorized Service Dealer (IASD) or Generac Customer Service
at 1-888-436-3722 (1-888-GENERAC).
Table 8-1. General Troubleshooting Guide
Problem Possible Cause Solution
System will not exit
Safety Shutdown
External shutdown button
not depressed
Depress external shutdown button
No jumper between STOP
terminals
Verify jumper is in place between STOP terminals.
CTs will not calibrate
Loose connection Check CT wiring.
Power down inverter, allow screen to go blank, then power
inverter ON.
No REbus Beacon
device page
Beacon USB cable not
connected
Verify Beacon USB cable is connected at both ends. Verify the
USB cable is correctly connected to the Beacon and also to the
Beacon accessory port in the inverter wiring compartment.
Beacon wrap-around cable
not connected
Verify the short wrap-around cable is plugged into Beacon, from
one port to the other.
Inverter isn’t connected
to server
Inverter not connected to
the Internet
Verify the inverter is connected to the Internet via a router.