Installation Guide

Troubleshooting
40 Installation Guidelines for Air-Cooled Generators
8.2 — Generator Troubleshooting
Table 8-2. Generator Diagnostics
Active Alarm LED Problem
Things to
Check
Solution
NONE GREEN Unit running in AUTO but no
power in house.
Check Gener-
ator Discon-
nect circuit
breaker.
Contact servicing dealer if Generator
Disconnect circuit breaker is in the ON
position.
HIGH
TEMPERATURE
RED Unit shuts down during operation. Check the
LEDs/Screen
for alarms.
Check ventilation around the intake,
exhaust and rear of generator. Contact
serving dealer if no obstruction is found.
OVERLOAD
REMOVE LOAD
RED Unit shuts down during operation. Check the
LEDs/Screen
for alarms.
Clear alarm and remove household
loads from the generator. Put back in
AUTO and restart.
RPM SENSE
LOSS
RED Unit was running and shuts down,
attempts to restart.
Check the
LEDs/Screen
for alarms.
Clear alarm and remove household
loads from the generator. Put back in
AUTO and restart. If problem returns,
contact servicing dealer to investigate
possible fuel issue.
NOT
ACTIVATED
NONE Unit will not start in AUTO with 2-
wire start signal.
See if screen
says unit not
activated.
Refer to activation section in Owner’s
Manual.
None GREEN Unit will not start in AUTO with 2-
wire start signal.
Check screen
for start delay
countdown.
If the start up delay is greater than
expected, contact servicing dealer to
adjust from 2 to 1500 seconds.
LOW OIL
PRESSURE
RED Unit will not start in AUTO with 2-
wire start signal.
Check the
LEDs/Screen
for alarms.
Check oil level. Add oil per Owner’s
Manual. Contact servicing dealer if oil
level is correct.
RPM SENSE
LOSS
RED Unit will not start in AUTO with 2-
wire start signal.
Check the
LEDs/Screen
for alarms.
Clear alarm. Navigate to the BATTERY
MENU on the control pad LCD. Contact
servicing dealer if battery is GOOD.
Replace battery If CHECK BATTERY is
displayed.
OVERCRANK RED Unit will not start in AUTO with 2-
wire start signal.
Check the
LEDs/Screen
for alarms.
Check fuel line shutoff valve is in the ON
position. Clear alarm. Attempt to start
the unit in MANUAL. If it does not start
or starts and runs rough, contact servic-
ing dealer.
LOW VOLTS
REMOVE LOAD
RED Unit will not start in AUTO with 2-
wire start signal.
Check the
LEDs/Screen
for alarms.
Clear alarm and remove household
loads from the generator. Set back to
AUTO and restart.
FUSE PROB-
LEM
RED Unit will not start in AUTO with 2-
wire start signal.
Check the
LEDs/Screen
for alarms.
Check ATO 7.5 Amp fuse. Replace with
same type fuse if bad. Contact servicing
dealer if fuse is good.
OVERSPEED RED Unit will not start in AUTO with 2-
wire start signal.
Check the
L
EDs/Screen
for alarms.
Contact servicing dealer.
UNDER
VOLTAGE
RED Unit will not start in AUTO with 2-
wire start signal.
Check the
LEDs/Screen
for alarms.
Contact servicing dealer.
UNDERSPEED RED Unit will not start in AUTO with 2-
wire start signal.
Check the
LEDs/Screen
for alarms.
Contact servicing dealer.