User Manual

CREDIT CARD CHARGEBACKS
If any Product purchase becomes subject to a credit card chargeback in any amount, and you are still in possession of the Product, then
this Limited Warranty shall be invalidated until the credit card chargeback has been resolved.
CLAIMS PROCESS
GEN3 WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE
DAMAGED COVERED COMPONENT.
In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:
• Contact the GEN3 Customer Support team by email at [e-mail] or by phone at 1-888-884-GEN3 (4363). The Customer
Support team will initially work with you on the problem with your Product to identify potential simple fixes.
• If the Customer Support team determines that a Covered Component must be replaced, they will provide you with a set of instructions
for returning the defective Covered Component and receiving the replacement.
• After you receive the replacement Covered Component, the Customer Support team will also assist in determining how to replace or
install the new Covered Component into your Product.
• GEN3 will be responsible for shipping costs associated with returning a Covered Component under this Limited Warranty. Replacement
Covered Components under this Limited Warranty shall only be shipped to the address of the original purchaser.
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND GEN3’S ENTIRE LIABILITY FOR ANY BREACH OF THIS
LIMITED WARRANTY. GEN3’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCT,
NOR SHALL GEN3 UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR
LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES/PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO
STATE/PROVINCE TO PROVINCE.
TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, GEN3 DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
SOME STATES/PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY
NOT APPLY TO YOU.
Effective Date: February 2021
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