User Manual

Please refer to this chart basic troubleshooting. For additional information, please visit our GEN3 Help Center: www.support.gen3ride.com

TROUBLESHOOTING THE ELECTRONICS

Your GEN3 bike is equipped with an error detection system integrated into the display interface. In the case of an electronic control system

fault an error code will display. Please see the table below for the most common error codes and troubleshooting.

For add

itional information, please visit our GEN3 Help Center: www.support.gen3ride.com.

PAY ATTENTION TO NORMAL WEAR

Components of GEN3 bikes are subject to higher wear than components of bikes without power assistance. Due to traveling at higher

speeds, and the additional weight of an electric bike, wear and tear on an electric bike is increased over a regular bike. This level of higher

wear is not a defect in the product and is not subject to warranty. The typical components affected are the tires, brake pads and rotors,

suspension forks, wheels, spokes, and battery.

WARNING: Loss of function can result when a component is surpassed its useful life. This can result in serious injuries or

death. It is critical to pay attention to wear characteristics such as scratches, cracks, changes in the color or operation

of components which could indicate useful life has been exceeded. Replace worn components immediately. Consult

a certified bike mechanic if you are unsure of any component’s wear or have not completed regular maintenance.

Current Abnormal

ERROR CODE

DEFINITION

Throttle Abnormal

Motor Phase

Signal of Motor Hall Abnormal

Brake Abnormal

Communication Abnormal