User Manual

Motor or wheel
making unusual
sounds
• Loose or damaged motor wiring
•
Loose or damaged wheel spokes or rim
•
Reconnect or replace motor
•
Tighten, repair, or replace
SYMPTOMS POTENTIAL CAUSES
• Battery not fully seated in tray
•
Insufficient battery power
•
Faulty connections
•
Improper turn on sequence
•
Brakes are applied
•
Electrical cable unplugged
Bike does
not operate
MOST COMMON WAY TO SOLVE ISSUE
• Install battery correctly
•
Charge the battery
•
Clean and repair connectors
•
Turn on bike with proper sequence
•
Disengage brakes
•
Reconnect plugs
• Insufficient battery power
•
Loose or damaged throttle
Reduced top speed
and/or irregular
acceleration
• Charge or replace battery
•
Replace throttle
Motor not
responding
when the bike is
powered on
• Damaged or disconnected pedal assist sensor
•
Loose wiring
•
Loose or damaged throttle
•
Loose or damaged motor plug wire
•
Damaged motor
•
Replace or reconnect pedal assist sensor
• Repair and or reconnect
•
Tighten or replace
•
Secure or replace motor plug wire
•
Repair or replace
Reduced range
• Low or faulty battery
•
Low tire pressure
•
Climbing too many hills, strong headwind, braking, and/or excessive load
•
Brakes rubbing
•
Battery discharged for long period of time without regular charges,
battery is aged, damaged, or unbalanced
•
Check connection, charge or replace battery
•
Adjust tire pressure
•
Adjust your route or assist with pedals
•
Adjust the brakes
•
Balance the battery; contact GEN3 Tech
Support if range decline persists
The battery
not charging
• Battery damaged
•
Charger not well connected
•
Charger damaged
•
Wiring damaged
•
Blown charge fuse
•
Replace
• Adjust the connections
•
Replace
•
Repair or replace
•
Replace charge fuse
Troubleshooting
TROUBLESHOOTING THE BIKE
Please refer to this chart basic troubleshooting. For additional information, please visit our GEN3 Help Center: www.support.gen3ride.com
27