User Manual Part 4

LaCie Wireless Space • DESIGN BY NEIL POULTON Troubleshooting
User Manual page 103
Problem Question Solution
The Wireless Space does not
appear in LaCie Network
Assistant.
Why can’t I see the Wireless Space in
LaCie Network Assistant?
Quit LaCie Network Assistant and restart the program.
The Wireless Space appears
in LaCie Network Assistant
but I cannot connect to the
Dashboard.
Have your quit and restarted LaCie Net-
work Assistant to confirm that the Wire-
less Space is available?
If LaCie Network Assistant sees the Wireless Space but the Dash-
board cannot connect, you may a problem with network settings.
If you configured your network using static IP, make certain that
the IP addresses for the Wireless Space are in the same range
(i.e. between 192.168.1.1 and 192.168.1.250)
Check your network settings to make certain that you are not
using proxies to access the Internet. A proxy setting may create a
conflict when trying to reach the Dashboard.
Are you using a Router configuration? Disconnect your Wireless Space from the router, switch, or In-
ternet provider. Make certain your computer is set to DHCP and
that it is connected to the Wireless Space via one of its LAN
ports. Try one of the following:
✦ Launch the Dashboard again and check the Firewall page.
Make certain that HTTP and HTTPS are enabled. By de-
fault, they are disabled. See 4.5.5. Dashboard: Firewall.
Reconnect your Wireless Space to the router, switch, or In-
ternet provider to determine if Internet access is recovered.
✦ If you have set Static Port Forwarding on ports 80 or 443,
turn it off. Reconnect your Wireless Space to the router,
switch, or Internet provider to determine if Internet access
is recovered.
✦ Disable UPnP IGD and NAT-PMP on the Firewall page
(4.5.5. Dashboard: Firewall). Reconnect your Wireless
Space to the router, switch, or Internet provider to deter-
mine if Internet access is recovered.
The computer cannot access
the Internet using the Wireless
Space Wi-Fi access point.
Did you configure your Wireless Space
as a NAS Wireless Access Point or a
NAS Router - Wireless Access Point?
If the configuration is correct, confirm the following:
Your operating system’s Wireless Network setting lists the Wire-
less Space as the current Wi-Fi network.
The computer has properly registered with the Wireless Space
Wi-Fi network. The Wi-Fi network name, security, and password
were provided during the Setup. Verify that all information en-
tered in the computer Wireless Network settings matches the
Wireless Space Wi-Fi network.
If the Wi-Fi network continues to fail, try connecting to the Wire-
less Space via Ethernet using one of the LAN ports. Check the
Wi-Fi settings to make certain that all the information matches.
continued on the next page>>