User Manual Part 4

LaCie Wireless Space • DESIGN BY NEIL POULTON Troubleshooting
User Manual page 101
Problem Question Solution
The USB drives connected to
the Wireless Space are not
recognized by the computer.
Do your computer and network con-
figurations meet the minimum system
requirements?
See 1.2. Minimum Computer and Network Requirements.
Is the drive’s power supply connected? Make sure that the power supply for the Wireless Space is prop-
erly connected (see section 3.1. Connect the Power Supply) to
a working outlet.
Check your external USB storage drive to determine if it requires
a power supply.
Does the Wireless Space appear as a
Network drive?
Search your Network to determine if the Wireless Space is avail-
able.
If the Wireless Space appears in the list
of Network drives, can you click on it
and mount the USB shares?
Upon finding the Wireless Space, open the drive to see the vol-
umes: OpenShare, MyShare, and the USB storage.
Similar to OpenShare, USB drives connected to the Wireless
Space are available to everyone on the network.
See 3.5. Accessing and Transferring Files for more information.
Are the volumes listed in LaCie Network
Assistant?
Try to access the USB volumes in LaCie Network Assistant (3.5.2.
Accessing Shares Using LaCie Network Assistant)
The USB volumes are visible
but the capacity is wrong.
Why does my 4 TB hard drive appear
as only 2 TB on the Dashboard Drives
page
The Wireless Space does not support volumes larger than 2 TB.
You may partition the drive to create smaller volumes for use
with the Wireless Space. Please consider if you are receiving
optimal performance with such a large drive connected to the
Wireless Space.
There is a delay in accessing
the shares.
Are you transferring multiple files simul-
taneously?
Access to a share can become slow during simultaneous file
transfers.
Media files stored on the La-
Cie Wireless Space are not
visible on my UPnP AV media
player or adapter.
Are the media files stored on Open-
Share?
Confirm that the option Media Servers is turned on (see 3.6.5.
Dashboard: General Settings).
UPnP AV devices will only discover media files stored on Open-
Share. Files stored in MyShare are not accessible to UPnP de-
vices.