User Manual

AT&T 3G MicroCell™ User Manual | Troubleshooting
16
Help After Activating Your 3G MicroCell (cont.)
I am not satisfied with the voice quality on my MicroCell
My MicroCell was active, but now the 3G light is flashing green
My cell phone does not display “AT&T MicroCell” or “AT&T M-Cell”
• Run a speed test at att.com/speedtest to ensure your broadband connection
meets minimum requirements of 1.5 Mbps download and 256 Kbps upload
speeds. If necessary, upgrade to a higher broadband speed.
• If your broadband meets minimum requirements and if you previously used
the “I have a network” connection on page 9, then change to the Alternate
Connection on page 17.
• Restart your MicroCell. Unplug the power adapter from the wall outlet, wait 10
seconds, then plug it back in. It may take an additional 30 minutes for the 3G light
to turn solid green; OR
• If your GPS light is also flashing and you’ve moved your MicroCell from its original
position where it obtained a solid GPS light, then move it back to the original
position.
• Restart your 3G cell phone. Turn your cell phone off and then turn it back on.
Or in your cell phone settings, access “Airplane Mode” and turn it on then off, or
“Mobile Network Connection” and turn it off then on.
• If restarting your 3G cell phone does not resolve the issue, then restart your MicroCell.
Unplug the power adapter from the wall outlet, wait 10 seconds, then plug it back in.
It may take an additional 30 minutes for the 3G light to turn solid green.
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