User Manual

Help After Activating Your 3G MicroCell

My range of coverage on the MicroCell is limited

I experience dropped calls on the MicroCell

• If your MicroCell is located next to or in close proximity

to another wireless broadcasting device, move the

MicroCell at least one foot away from that device.

• If your MicroCell is located:

> On the floor, then move it off the floor and onto a desk

or table;

> In a cabinet or closet, then move it out of the cabinet

or closet;

> Behind or next to any furniture or other insulated or

radiating devices (such as a couch, microwave, flat

panel TV, etc.) that may interfere with the MicroCell’s

broadcasting signal, then move it to a new location

where there is nothing blocking the MicroCell.

• If re-locating your MicroCell does not resolve the issue or

does not apply to you, then run a speed test at

att.com/speedtest to ensure your broadband

connection meets minimum requirements of 1.5 Mbps

download and 256 Kbps upload speeds. If necessary,

upgrade to a higher broadband speed.

• If your broadband meets minimum requirements, then

place your MicroCell in a central location of your

residence or in a location where your MicroCell is used

most frequently. If necessary, use a longer Ethernet

cable or a Powerline Ethernet adapter (as described on

page 14 “My Internet equipment isn’t near a window and

I am unable to get a GPS lock” in the second bullet).

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