AT&T 3G MicroCell™ User Manual ATT3GMicroCell_UserManual_1210.
ATT3GMicroCell_UserManual_1210.
AT&T 3G MicroCell™ User Manual | Table of Contents Getting Started Requirements Getting To Know Your Device Frequently Asked Questions Overview Step 1: Connect your device to the Internet Step 2: Power on your device Step 3: Activate your device online Step 4: Wait while your device connects Step 5: Confirm your success! 4 4 5 7 8 10 10 10 11 Troubleshooting Help With Activating Your 3G MicroCell Help After Activating Your 3G MicroCell Alternate Connection 12 15 17 Other Decoding The Lights On Your 3G M
AT&T 3G MicroCell™ User Manual | Getting Started Requirements To use the AT&T 3G MicroCell™, you need: In the box » High speed Internet service over U-verse®, DSL, or cable. For best performance, download speeds of at least 1.5 Mbps and upload speeds of at least 256 Kbps are recommended. There are no restrictions on broadband service providers. Satellite Internet service is not supported. » Modem or optional wireless router. » Computer with Internet access to activate your device.
Frequently Asked Questions I activated my MicroCell at the AT&T store. Do I have to do it again? No, you can skip Step 3 and proceed to Step 4 of the setup process. What’s the best location for the MicroCell? Your MicroCell works best within three feet of a window and not in a basement or closet. You will improve the chances of receiving a GPS signal when you install your MicroCell: » On first floor or above basement level. » Next to a window with a clear, unobstructed view of the sky.
AT&T 3G MicroCell™ User Manual | Getting Started Frequently Asked Questions (cont.) Why did my MicroCell lights go off during activation? Your MicroCell automatically checks for software updates each time you turn it on. If necessary, the MicroCell downloads updated software and then restarts. Will my MicroCell slow down my network? The MicroCell takes up very little of your bandwidth.
Overview This guide will take you step-by-step through configuration, activation, and confirmation. STEP 1 Connect your device to the Internet. STEP 2 Power on your device. www 90 MIN STEP 3 Activate your device online. STEP 4 Wait while your device connects. STEP 5 Confirm your success! 7 ATT3GMicroCell_UserManual_1210.
AT&T 3G MicroCell™ User Manual | Getting Started STEP 1 Connect your device to the Internet. Select the configuration option that’s right for you to connect your device. PLACEMENT TIPS Your MicroCell works best within three feet of a window and not in a basement or closet. You will improve the chances of receiving a GPS signal when you install your MicroCell: » On first floor or above basement level. » Next to a window with a clear, unobstructed view of the sky.
I have a network. I do not have a network. 1. Connect the yellow Ethernet cable from the “Ethernet” port on your MicroCell to your router. 1. Disconnect the existing Ethernet cable from your modem and connect it to the “Computer” port on your MicroCell. 2. Connect the yellow Ethernet cable to the “Ethernet” port on your MicroCell and the Ethernet port on your modem. 9 ATT3GMicroCell_UserManual_1210.
AT&T 3G MicroCell™ User Manual | Getting Started STEP 2 Power on your device. Connect your MicroCell to a power outlet with the AC Power Adapter. The Power light on the front of the device will come on immediately. Within a few minutes, other lights will flash as a GPS signal is located and software is updated. www STEP 3 Activate your device online. Visit att.com/3GMicroCell-Activate and follow the instructions on the screen.
STEP 5 Confirm your success! Your device is configured and working properly when: NOTE: » You receive a text message and an email confirmation. » The 3G light on your MicroCell is solid and green. » Your cell phone shows “AT&T MicroCell” or “AT&T M-Cell” instead of “AT&T” as the network provider (as shown below). AT&T AT&T MicroCell or You may need to restart your cell phone for “AT&T MicroCell” or “AT&T M-Cell” to appear. AT&T M-Cell NOTE: Some mobile devices will display items differently.
AT&T 3G MicroCell™ User Manual | Troubleshooting Troubleshooting If your issue cannot be resolved via the troubleshooting steps provided in this section, please visit att.com/3GMicroCell-Help or call AT&T Support at 1-800-331-0500. Help With Activating Your 3G MicroCell STEP 1: Have you completed online activation? WWW NO: Go to att.com/3GMicroCell-Activate. YES: Go to STEP #2. STEP 2: Is your power light flashing red? NO: Go to STEP #3.
STEP 5: Is your 3G light solid green? NO: Follow the steps below in order, until the 3G light is solid green: • Make sure the address you used during online activation matches the location of your MicroCell. • Restart your MicroCell. Unplug the power adapter from the wall outlet, wait 10 seconds, then plug it back in. Wait 30 minutes for the 3G light to turn solid green. In rare instances it may take up to 24 hours.
AT&T 3G MicroCell™ User Manual | Troubleshooting Help With Activating Your 3G MicroCell (cont.) My Internet equipment isn’t near a window and I am unable to get a GPS lock • Use a longer Ethernet cable to move your MicroCell closer to a window with a clear, unobstructed view of the sky. • If a longer Ethernet cable will not resolve the issue, then Powerline Ethernet adapters are available which use your electrical outlets to provide Internet connections to areas away from existing Internet equipment.
Help After Activating Your 3G MicroCell My range of coverage on the MicroCell is limited or I experience dropped calls on the MicroCell 1 foot 6MB DOWNLOAD 4MB 8MB THROUGHPUT 2MB UPLOAD 10MB • If your MicroCell is located next to or in close proximity to another wireless broadcasting device, move the MicroCell at least one foot away from that device.
AT&T 3G MicroCell™ User Manual | Troubleshooting Help After Activating Your 3G MicroCell (cont.) I am not satisfied with the voice quality on my MicroCell • Run a speed test at att.com/speedtest to ensure your broadband connection meets minimum requirements of 1.5 Mbps download and 256 Kbps upload speeds. If necessary, upgrade to a higher broadband speed.
Alternate Connection This Alternate Connection should be used if: » You are unable to activate your MicroCell using the “I have a network” connection on page 9. » You are experiencing voice quality issues and are a heavy Internet bandwidth user. NOTE: This connection can only be used if you have both a modem and router. Alternate Connection (MicroCell is placed between your Router and Modem) Router STEP 2 STEP 1 Modem STEP 3 STEP 1.
AT&T 3G MicroCell™ User Manual | Other Decoding The Lights On Your 3G MicroCell Status Indicator Light is Then... Red Your MicroCell may need replacement. Return it to the place of purchase. Off A cable may be disconnected. Make sure that all cables are firmly attached. Flashing It is normal for this light to flash for up to 3 minutes. If flashing continues for more than 3 minutes, make sure your MicroCell is connected correctly and that all cables are firmly attached. Then, restart all devices.
Status Indicator Light is Off Computer Then... This is normal if you used the “I have a network” connection on page 9. If your MicroCell is connected using the “I do not have a network” connection on page 9 or the Alternate Connection on page 17, check that all cables are firmly connected. Flashing Green A flashing green light is normal if your MicroCell is connected using the “I do not have a network” connection on page 9 or the Alternate Connection on page 17. Your computer is transferring data.
AT&T 3G MicroCell™ User Manual | Other Important Safety Instructions NOTICE TO INSTALLERS: The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. NOTE TO SYSTEM INSTALLER: For this apparatus, the cable shield/screen shall be grounded as close as practical to the point of entry of the cable into the building.
1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water. 6) Clean only with dry cloth. 7) Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. 8) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. 9) Do not defeat the safety purpose of the polarized or grounding-type plug.
AT&T 3G MicroCell™ User Manual | Other Important Safety Instructions (cont.) Power Source Warning A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company. The AC inlet on the unit must remain accessible and operable at all times.
Firewall Settings Service Warnings WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable parts. WARNING: This device has antitampering technology. Attempts to open the enclosure by unqualified personnel may render the device inoperable.
AT&T 3G MicroCell™ User Manual | Other RF Exposure FCC Compliance NOTE: This transmitter must not be collocated or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and your body. United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
for questions regarding the connection or operation for this device. Please contact your service provider for any questions you may have regarding the operation or installation of this device. Declaration of Conformity This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: 1) the device may not cause harmful interference, and 2) the device must accept any interference received, including interference that may cause undesired operation.
AT&T 3G MicroCell™ User Manual | Other Index A Activation AT&T Store 5, 10 Steps 7-11 Website 10, 12 Airplane Mode 13, 16 Alternate Connection 13, 16, 17 Approved User List 5 D Decoding Lights on MicroCell 18-19 Dropped Calls 15 B Broadband/Internet Service Impacts to 6 Providers 4, 5 Requirements 4, 5, 15, 16 Speed Test 15, 16 F Firewall Settings 23 Frequently Asked Questions 5-6 C Cell Phone Airplane Mode 13, 16 Call Transfers 11 Display 11, 13, 16 Requirements 5, 13 Settings 5 Computer Light 4, 19 C
L Lights/Status Indicators 3G 4, 11, 13, 16, 19 Computer 4, 19 Ethernet 4, 18 GPS 4, 5, 8, 12, 14, 18 Labels 4 Power 4, 10, 12, 18 Location of MicroCell 5, 8, 14, 15 M MicroCell Moving 6 Location/Placement 5, 8, 15 Return/Replacement 12, 18 Serial Number 10 Modem Settings 13, 23 O Online Activation 10, 12 Overview 7 P Placement of MicroCell 5, 8, 14, 15 Basement 5, 14 Power Light 4, 10, 12, 18 Powerline Ethernet Adapters 14, 15 R Range of Coverage 15 Restart Cell phone 11, 13, 16 MicroCell 11, 13, 16 Return
One-Year Limited Warranty AT&T warrants to the first retail purchaser of this 3G MicroCell device that should this product or any part be proved defective in materials or workmanship, from date of purchase, as evidenced by a register receipt or other valid proof of purchase for a period of one (1) year, then it will be subject to the terms of this one-year limited warranty. Such defects will be repaired or replaced without charge for parts or labor directly related to the defect.
