User's Manual

Troubleshooting Tips
If your router fails or the performance changes dramatically, check the FAQ and
Troubleshooting solutions below or check the support section on VIZIO.com. If your
router still fails to perform as expected, e-mail us at [e-mail] or call us at 1-
877-MYVIZIO (698-4946).
Be sure to restart your network in this sequence:
1. Turn off and unplug the modem, turn off your router, and shut down the computer.
2. Plug in and turn on the modem, wait two minutes.
3. Turn on your router and wait one minute.
4. Turn on the computer.
Make sure the Ethernet cables are securely plugged in.
• The INTERNET light on your router will be lit if the Ethernet cable to your router
from the modem is plugged in and the modem and router are turned on.
• For each computer that is connected to your router and turned on, the
corresponding LED under the port in the back will be lit (1, 2, 3, or 4).
Make sure the computer network settings are correct.
• Configure your computer to obtain IP and DNS addresses automatically via DHCP
whenever possible.
• Some cable modem ISPs require you to use the MAC address of the computer
registered on the account. If so select, use Copy My PC's MAC in your router's
MAC Address Clone section of the Advanced Internet Menu. You must be using
the computer that is registered with the ISP. Click Save Changes to save your
settings. Restart the network in the correct sequence.
Issue Solution
My computer cannot
connect to the Internet
Make sure that your router is powered on. The LED under the
power port in the back should be white and not flashing.
If the Power LED is flashing, power off your network (modem,
router, and computers). Power on each device in the following
order:
1. Cable or DSL modem
2. Router