Instructions / Assembly

76
Frequently Asked Questions
Can I share with family and friends?
Yes, you can share your bulbs with family and friends who will
have access to control your bulbs, plugs, cameras, and other
Geeni devices. In the Geeni app, press the Profile button and
click on the “Device Sharing” button, and you will be able to
give or revoke sharing permissions.
In order to share, the other user should already have
downloaded the Geeni app and registered a new account.
Can I group multiple Geeni devices together?
Yes, you can group multiple devices of the same type
together, by room, location, or however else you want. The
same devices can be in multiple groups. (For example, create
a group for “Bedroom” and another group for “Entire House”,
and your Bedroom lights can be included in both groups).
From your main device list, click on one of the devices you
want to group. Press the “•••” button on the top right for
advanced settings, and click Create Group. You’ll then be able
to choose which devices you’d like to group together and will
be able to rename them.
How Many Devices Can I Control?
Geeni app can control an unlimited amount of devices in an
unlimited amount of locations. Your router may have a limit of
how many devices can be connected to one router.
My Geeni device has a funny name. How do I rename it?
From your main device list, click on one of the devices you
want to rename, press the “•••” button on the top right for
advanced settings, and click Modify Device Name (or Modify
Group Name, if applicable). You’ll then be able to choose a
more familiar name.
The device appears offline or unreachable, what should I do?
Make sure your Wi-Fi router is online and in range.
Make sure you have the latest Geeni functionality by clicking
“Check for firmware update” in your device settings.
What’s the Wireless Range?
The range of your home Wi-Fi is heavily dependent on your
home router and the conditions of the room. Check with your
router specifications for exact range data.
If my Wi-Fi/Internet goes down, will Geeni still work?
Geeni products need to be connected to Wi-Fi in order to use
them remotely.
Questions. Troubleshooting. Notices
Troubleshooting
Reset the device
Cannot connect to your Wi-Fi network.
Make sure you entered the correct Wi-Fi password during the
Wi-Fi setup. Check whether there are any Internet connection
problems. If the Wi-Fi signal is too weak, reset your Wi-Fi
router and try again.
Reset once (Press & hold reset button) to reach Easy Mode,
which is the primary way the app will try to connect. (When in
Easy Mode, you’ll see the LED flashing quickly, 2x per second)
Reset again (Press & hold reset button) to reach AP, which is
the Backup Mode to help connect. (When in AP Mode, you’ll
see the LED blinking slowly, every 3 seconds)
System Requirements
Mobile device running iOS® 9 or higher or Android™ 5.0 or
higher
Existing Wi-Fi Network
Technical Specifications
• Size: 0.5in x 196.8in
• Input: 100-240V, 50/60Hz
• Life Span: 25000 Hours
• Weatherproof:
IP44 (Strip), IP20 (Controller)
• Wi-Fi: IEEE 802.11N, 2.4GHz
(Not compatible with 5GHz Wi-Fi networks)
Questions. Troubleshooting. Notices