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And more: A focus on availability
We understand the vital importance of vessel
availability—and our service focus keeps us actively
engaged, both when things are going right, and
when they go wrong.
Diagnostics and Trending
GE’s DP is engineered for high fault
tolerance and incorporates:
• Self-diagnostic routines
• Operator guidance and support to
identify and resolve system errors
• Standard features such as an
inbuilt multi-channel chart recorder
and an optional dedicated
history station/black box logger
Remote Support
ViSor Connect is GE’s remote
diagnostic and support system
based on highly secure satellite
communications links.
ViSor Connect enables GE experts,
regardless of their geographical
location, to ‘look over the shoulder’
of the DP operator or technician
physically at the equipment, and
advise and assist on fault nding
and resolution.
After-Sales Service and Support
GE oers a wide range of after-sales
service and support packages tailored
to a single vessel or to an entire eet.
These packages are delivered via a
world-wide network of support bases.
Some of the key benets of a GE
support package are:
• Single point of contact
• Reduced call-out rates
• 24/7 support
• Rapid mobilization of engineers
• Routine maintenance visits
• Dry docking support
• Training
• System health checks
• Spares management
• Obsolescence management
GE also provides managed system
upgrade paths for its ‘legacy’ systems
and has signicant experience
of replacing systems from other
manufacturers with a minimum of
disruption to ship’s infrastructure.
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GE I A new direction for DP