Owner's Manual
16 49-2000253 Rev. 0
Problem Possible Cause What To Do
My new oven doesn't 
cook like my old one. Is 
something wrong with the 
temperature settings?
Your new oven has a different cooking 
system from your old oven and therefore 
may cook differently than your old oven.
For the first few uses, follow your recipe times 
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new oven is too hot or too cold, you can adjust the 
temperature yourself to meet your specific cooking 
preference. 
Food does not bake 
properly
Oven controls improperly set. See the Cooking Modes section.
Rack position is incorrect or rack is not 
level.
See the Cooking Modes section and Cooking 
Guide.
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See the Cookware section.
Oven temperature needs adjustment. See the Special Features section.
,QJUHGLHQWVXEVWLWXWLRQ Substituting ingredients can change the recipe 
outcome.
Food does not broil 
properly
Oven controls improperly set. Make sure you select the appropriate broil mode. 
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Food being cooked in a hot pan. Make sure cookware is cool.
Cookware not suited for broiling. 8VHDSDQVSHFLILFDOO\GHVLJQHGIRUEURLOLQJ
Aluminum foil used on the broiling pan and 
grid has not been fitted properly and slit as 
recommended.
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low.
Preheat the broil element for 10 minutes.
Oven temperature too hot 
or too cold
Oven temperature needs adjustment. See the Special Features section.
Oven does not work or 
appears not to work
A fuse in your home may be blown or the 
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven controls improperly set. 6HHWKH8VLQJWKH2YHQVHFWLRQ
Oven is in Sabbath Mode. 9HULI\WKDWWKHRYHQLVQRWLQ6DEEDWK0RGH6HH
the Special Features section.
“Crackling” or “popping” 
sound
This is the sound of the metal heating 
and cooling during both the cooking and 
cleaning functions.
This is normal. 
Why is my range making 
a "clicking" noise when 
using my oven?
Your range has been designed to 
maintain a tighter control over your oven's 
temperature. You may hear your oven's 
heating elements "click" on and off more 
frequently than in older ovens to achieve 
better results during baking, broiling, and 
self-clean cycles.
This is normal.
Clock and timer do not 
work
A fuse in your home may be blown or the 
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Sometimes the oven takes 
longer to preheat to the 
same temperature
Cookware or food in oven The cookware or food in the oven will cause the 
oven to take longer to preheat. Remove items to 
reduce preheat time.
1XPEHURIUDFNVLQRYHQ Adding more racks to the oven will cause the oven 
to take longer to preheat. Remove some racks.
Troubleshooting tips ... %HIRUH\RXFDOOIRUVHUYLFH
Save time and money! Review the charts on the following pages or visit GEAppliances.com/ge/service-and-
support/cookingproducts.htm for helpful articles and support videos before you call for service.
TROUBLESHOOTING TIPS










