Use and Care Manual

49-2000999 Rev. 2 29
Problem Possible Cause What To Do
Sometimes the oven
takes longer to preheat
to the same temperature
Cookware or food in oven. The cookware or food in the oven will cause the oven to take
longer to preheat. Remove items to reduce preheat time.
Number of racks in oven. Adding more racks to the oven will cause the oven to take
longer to preheat. Remove some racks.
Differentcookingmodes. The different cooking modes use different preheat methods to
heat the oven for the specific cooking mode. Some modes will
take longer than others (i.e. convection bake).
Display flashes Power failure. Reset the clock.
Unable to get the display
to show “OFFSET”
Oven control pads were not
touched properly.
The BROIL HI/LO and BAKE pads must be touched at the
same time and held for 3 seconds.
Control signals after
entering cooking time or
start time
You forgot to enter a bake
temperature or cleaning time.
Touch the BAKE pad and desired temperature or the SELF
CLEAN pad and desired clean time.
Oven racks are difficult
to slide
The shiny, silver-colored racks
were cleaned in a self-clean cycle.
Apply a small amount of vegetable oil to a paper towel and
wipetheedgesoftheovenrackswiththepapertowel.Donot
spray with Pam
®
or other lubricant sprays.
Drawer does not slide
smoothly or drags
The drawer is out of alignment. Fully extend the drawer and push it all the way in See the
Care and cleaning of the range section.
Drawerisover-loadedorloadis
unbalanced.
Reduce weight. Redistribute drawer contents.
Steam from the vent When using the ovens, it is
normal to see steam coming out
of the oven vents. As the number
of racks or amount of food being
cooked increases, the amount of
visible steam will increase.
This is normal.
Water remaining on oven
floor after Steam Clean
cycle
This is normal. Remove any remaining water with a dry cloth or sponge.
Oven will not steam
clean
DisplayflashesHOT. Allow the oven to cool to room temperature and reset the
controls.
Oven controls improperly set. SeetheUsingSteamCleansection.
Oven door is not closed. Make sure you close the door to start steam clean cycle.
Oven will not work
remotely (on some
models)
Router issues, no wireless signal,
etc.
For assistance with oven wireless network connectivity, please
call 1-800-220-6899.
Oven is not connected.
Remote enable is off Turn remote enable on (see Special Features section of this
manual)
Troubleshooting Tips ... Before you call for service
TROUBLESHOOTING TIPS