Product Manual

Using Vscan gateway software
Vscan – User Manual 4-29
GM092207 02
3. Fill inn the form. Fields and sections marked with an asterisk
are required.
4. Press Send.
Generating a log file
In the event of error or system malfunction log files for the Vscan
gateway and any Vscan that has been connected to the
computer are available for GE service through the hotline
system. If not able to send a request by using the Contact
Hotline form in the Setup screen, the user can save log files for
the Vscan gateway software or connected Vscan devices and
send them to GE by other means (for instance by e-mail).
To save a log file:
1. Press Setup .
2. In the Home page press Save Logs.
3. In the Save logs window, enter a description of the problem.
To save the log file to another location, press Browse and
navigate to another location.
4. Press OK.
A zip file is saved. The file can be sent to GE service as an
attachment to an e-mail.
The file naming convention for the log file is:
• Vscan gateway software log file:
<System ID>-LogFile-<yyyy-mm-dd>T<hh-mm-ss>
• Vscan: