Product Manual

Vscan maintenance
6-10 Vscan – User Manual
GM092207 02
Vscan gateway software troubleshooting
Problem Possible cause Solution
No connection between
Vscan and Vscan
gateway software
Vscan is not properly docked on
the docking station.
Ensure the Vscan is properly docked.
The Docking connectors on the
Vscan and the Docking station
are dirty.
Verify that the docking connectors on the
Vscan and on the Docking station are
clean. Remove any dust or foam rests
from the connectors.
Vscan is not turned on. Ensure that the Vscan is turned on (see
page 3-2).
The microSD card is not inserted
properly, or missing.
Make sure the microSD card is properly
inserted (see page 2-17).
USB cable is not connected. Make sure the USB cable is properly
connected in both ends.
USB port on the PC is defect. Try another USB port on the PC.
Vscan movies are not
playing in Vscan gateway
software.
The display adapter requirements
are not met.
See ‘Computer requirements’ on
page 4-4.
The display adapter driver is not
up-to-date.
Update the display adapter driver to the
latest version. New driver can be
obtained from the computer or display
adapter manufacturer.
Hardware acceleration for the
display adapter is turned off.
Turn on hardware acceleration for the
display adapter. This can be done in the
display adapter Control panel /
Properties dialog
• Windows Vista: Control Panel /
Appearance and Personalization /
Adjust Screen Resolution / Advanced
Settings
• Windows XP: Control Panel / Display /
Settings / Advanced
Direct 3D Acceleration is
disabled.
Turn on Direct3D Acceleration.
1. Press Start and select Run.
2. Type DxDiag and press OK.
3. Select the Display tab and verify
that the Direct3D Accelerator is
turned on.
Desktop sharing or remote
desktop softwares (e. g.
NetMeeting) are running.
This type of program may influence the
display of Vscan movie in Vscan
gateway software. Try to close this type
of program when using Vscan gateway
software.