Manual

28
Before you call for service
Problem Possible Cause What to do
Excessive/high
level of water in
brine tank
Valve drain hose pinched,
plugged, elevated too high or
otherwise restricted
• A restriction in this drain hose may prevent
proper operation of the nozzle and venturi and
reduce or prevent brine draw during recharge.
Drain lines connected together • Separate drain lines.
Nozzle and venturi dirty, incor-
rectly assembled or damaged.
• Refer to Cleaning the Nozzle and Venturi As-
sembly instructions. With water pressure to
the water softening system off, take the nozzle
assembly apart. Inspect, clean and replace
as needed. Any foreign particle(s), scratches,
nicks, etc. in the passages can prevent opera-
tion. Be sure holes in the gasket are centered
over holes in the housing
Salty tasting or
brown/yellow
colored water after
installation
Unit not sanitized • Complete Sanitization Procedures.
• At completion of recharge cycle (approx. 2
hours), run water from faucets to purge the
salty water.
Low water pressure Check pressure:
• Drain height 8’ or less, pressure should be
minimum 20 psi.
• Drain height above 8’, pressure should be
minimum 50 psi.
Restricted drain hose • Clean and reconnect hose.
• Check for kinks in drain line
Brown/yellow
colored water
Unit was idle for a period of time • Complete the Sanitization Procedures.
Resin beads show-
ing up in drinking
water
Cracked distributor or unit
plumbed backwards
• Check softener “IN & OUT” plumbing is correct.
• Call for service.
Sounds you might
hear
Running water from the unit into
a drain during recharge
• This is normal.
Water has air bub-
bles and is cloudy
Air in system after installation • Will go away after it runs for a while.
Blue light Flashing
When power ap-
plied to the system
Control needs to be programmed
(a power outage may have oc-
curred)
• See the Programming the Control section.
If “DAYS TO EMP-
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Low salt level, less than 15 days • Fill with salt.
• Reset salt level.