Manual

27
Problem Possible Cause What to do
Water hard some-
times
Using hot water while the water
softening system is regenerating
• Avoid using hot water during water softening
system recharge because the water heater
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Water Bypass During Recharge section.
Control HARDNESS number set-
ting too low
• Press MODE/SET button until arrow points to
HARDNESS. Be sure the number shown is
the same as the actual grains per gallon hard-
ness of your water supply. See Programming
the Control section if a change in setting is
needed.
Grains of hardness in your water
supply have increased
• Water hardness can change over time, espe-
cially in well water. To check, have the water
tested by a water analysis laboratory or call
your local water department. Adjust the Hard-
ness number setting as needed.
Water feels slip-
pery after instal-
lation of water
softener
Absence of hardness minerals • This is normal. Hardness in water gives it the
abrasive feel you may have been accustomed
to. The slippery feel is the clean feel of soft
water.
• See the Adjusting your Water Hardness section.
Water Softener not
using any salt
Water softening system is a
“demand” unit
• Does not use much salt to regenerate - very
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Possible salt bridge • See the Breaking a Salt Bridge section.
Possible plugged nozzle and
venturi
• See the Cleaning the Nozzle and Venturi As-
sembly section.
Water is blue color
after water sof-
tener was installed
Acidic water in copper plumbing • Have the water tested at once.
Water softener not
regenerating
Meter turbine stuck • See the Manually Initiated Electronics
Diagnostics section for troubleshooting
procedures .
• Call for service.
Sensor wire not plugged into the
control
• See the Manually Initiated Electronics
Diagnostics section for troubleshooting
procedures .
• Call for service
No power to unit • Check the circuit breaker or fuses.
Mechanical defect • Call for service.
Cloudiness on
glassware (auto-
matic dishwash-
ers)
Combination of soft water and
too much detergent
• This is called etching and is permanent. To pre-
vent this from happening, use less detergent
if you have soft water. Wash glassware in the
shortest cycle that will get them clean..
Before you call for service