Installation Guide

19
Save time and money! Review the charts on the following pages, or visit GEAppliances.com. You may not need to call for service.
Before you call for service…Troubleshooting Tips
WATER Possible Causes What To Do
Small amount of water
remaining in dispenser
(on some models) at
end of cycle
Normal dispenser
operation
It is normal for a small amount of water to remain in dispenser after the
cycle.
Short spray and delay
after pushing the Start
button
Lid was opened and closed
between cycle selection
and start
This is normal. See START-UP SEQUENCE in the Safety Instructions
section.
Water level seems low This is normal Water may not cover the top level of the clothes. This is normal for this
high efficiency washer.
Low water flow Water valve screens are
stopped up
Turn off the water source and remove the water connection hoses from
the upper back of the washer and the water faucets. Clean both the
hose screens (if so equipped) and the screens in the machine using a
brush or a toothpick. Reconnect the hoses and turn the water back on.
Check to ensure there are no leaks at the connections.
Water siphoning out
of washer
Drain standpipe is too
low or hose too far into
standpipe
The drain hose must exceed 32” height at some point between
the washer back and the drain pipe. Use anti-siphon clip. See the
Installation Instructions.
Too many suds Soft water Try less detergent.
Too much detergent Measure your detergent carefully. Use less soap if you have soft water, a
smaller load or a lightly soiled load.
Type of detergent
Switch to High Efficiency detergent such as .
Water leaks Type of detergent
Switch to High Efficiency detergent such as .
Using too much detergent
in washer
Use less detergent. Use less soap if you have soft water, a smaller load
or a lightly soiled load.
Fill hoses or drain hose is
improperly connected
Make sure hose connections are tight at faucets and rubber washers
are installed. Make sure end of drain hose is correctly inserted in and
secured to drain facility.
Household drain clogged Check household plumbing. You may need to call a plumber.
Drain hose rubs on wall Make sure drain hose does not make contact with the wall. May cause
excessive wear on the hose.
Constant water pressure to
fill hoses at water source
Tighten hoses at the faucets.
Check condition of the fill hoses; they should be replaced every 5 years.
Water temperature
seems incorrect
Cooler water temperatures
provide improved energy
efficiency
New laundry detergents have been formulated to work with cooler
water temperatures without affecting wash performance.
Water supply is turned off
or improperly connected
Turn both hot and cold faucets fully on and make sure hoses are
connected to correct faucets. NOTE: Water valves are marked “H” and “C”.
Water valve screens are
stopped up
Turn off the water source and remove the water connection hoses from
the upper back of the washer and the water faucets. Clean both the
hose screens (if so equipped) and the screens in the machine using a
brush or a toothpick. Reconnect the hoses and turn the water back on.
Check to ensure there are no leaks at the connections.
Cool/Cold Water when
selecting Hot
This is normal. The washer senses water temperature (on some models)
and optimizes for best results. Cold water is added periodically when hot
is selected.
House water heater is not
set properly
Make sure house water heater is delivering water at 120°F–140°F
(48°C–60°C).