Operating instructions

WATER Possible Causes What To Do
Short spray and delay Lid was opened and closed •Thisisnormal.SeeFUNCTIONALITY CHECK in the Safety
after pushing the Start between cycle selection and Instructions section.
button start
Water level seems low This is normal  • Watermaynotcoverthetopleveloftheclothes.  
This is normal for this high efficiency washer.
Banging sound during Drain stand pipe is too low • Thedrainhosemustexceed32”heightatsomepointbetween
drain the washer back and the drain pipe.
Too many suds Soft water • Trylessdetergent.
Too much detergent • Measureyourdetergentcarefully.Uselesssoapifyouhave
soft water, a smaller load or a lightly soiled load.
Type of detergent • SwitchtoHE detergent.
Water leaks Type of detergent • SwitchtoHE detergent.
Using too much detergent  •Uselessdetergent.Uselesssoapifyouhavesoftwater,
in washer a smaller load or a lightly soiled load.
Fill hoses or drain hose is • Makesurehoseconnectionsaretightatfaucetsand
improperly connected rubber washers are installed. Make sure end of drain hose
is correctly inserted in and secured to drain facility.
Household drain may • Checkhouseholdplumbing.Youmayneedtocall
be clogged a plumber.
Drain hose rubs on wall •Makesuredrainhosedoesnotmakecontactwiththewall. 
May cause excessive wear on the hose.
Constant water pressure • Tightenhosesatthefaucetsandturnthewateroffaftereachuse.
to the fill hoses at the • Checkconditionofthefillhoses;theyshouldbereplaced
water source
every 5 years.
Water temperature Cooler water temperatures • Newlaundrydetergentshavebeenformulatedtowork
seems incorrect provide improved energy with cooler water temperatures without affecting wash
efficiency performance.
Water supply is turned off • Turnbothhotandcoldfaucetsfullyonandmakesurehoses
or improperly connected are connected to correct faucets. NOTE: Water valves are marked
“H” and “C” and internal valve screens are color coded.
Water valve screens are • Turnoffthewatersourceandremovethewaterconnection
stopped up hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back on.
Cool/Cold Water when  •Thisisnormal.PerfecTempsenseswatertemperatureand 
selecting Hot optimizes for best results. Cold water is added periodically
when hot is selected.
House water heater is • Makesurehousewaterheaterisdeliveringwaterat
not set properly 120°F–140°F (48°C–60°C).
Water pumped out before Lid lifted or cycle was put in  • Resetcycle.
cycle is complete pause for over 8 hours
Water won’t drain Drain hose is kinked or  • Straightendrainhoseandmakesurewasherisnotsittingonit.
improperly connected  • Topofdrainoutletshouldbelessthan6ft(1.8m)
above floor.
Washer pauses at the This is normal  • Thewasherissensingtheload.
beginning of cycles
Washer pauses during The Auto Soak Option  •Thisisnormal.Thewasheralternatesbetweenagitateand
wash cycle was chosen soak during these cycles to get your clothes cleaner with
less wear.
Washer pauses during This is normal  • Thewashermaypauseduringthespincycletoremove
spin cycle soapy water more efficiently.
Washer does not fill This is normal • Thelidmustbeclosedforwashertofilloroperate.  
when lid is open
Troubleshooting Tips
Save time and money! Review the charts on the following pages, or visit
GEAppliances.com. You may not need to call for service.
Before you call for service…
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