User Manual
34 49-60646 Rev. 7
Problem Possible Causes What To Do
Water in first glass is warm (on 
some models)
Normal when refrigerator is first 
installed
Wait 24 hours for the refrigerator to completely cool 
down.
Water dispenser has not been used for 
a long time.
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Water system has been drained. Allow several hours for replenished supply to chill.
Water dispenser does not work 
(on some models)
Water supply line turned off or not 
connected.
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Water filter clogged. Replace filter cartridge or remove filter and install plug.
Air may be trapped in the water system. Press the dispenser arm for at least two minutes.
Dispenser is /2&.('. Press and hold the Lock pad for 3 seconds.
Water spurting from 
dispenser
Newly-installed filter cartridge. Run water from the dispenser for 3 minutes (about 1
1
/2  
gallons).
Water is not dispensed (on 
some models) but icemaker is 
working
Water in reservoir is frozen. Call for service.
Refrigerator control setting is too cold. Set to a warmer setting.
No water or ice cube production Supply line or shutoff valve is clogged. Call a plumber.
Water filter clogged. Replace filter cartridge or remove filter and install plug.
Dispenser is /2&.('. Press and hold the Lock pad for 3 seconds.
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(on some models)
Last setting was CRUSHED ICE. A few cubes were left in the crusher from the previous 
setting. This is normal.
Refrigerator has odor Foods transmitting odor to 
refrigerator.
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replace every three months.
Interior needs cleaning. See Care and cleaning.
Moisture forms on outside of 
refrigerator
Not unusual during periods of high 
humidity.
Wipe surface dry. 
Moisture collects inside (in 
humid weather, air carries 
moisture into refrigerator when 
doors are opened)
Too frequent or too long door 
openings.
This is normal fo rthe beverage center.
Due to the higher himidity in the 
refrigerator, you may on occasion 
experience fog or small amounts 
of moisture in the refrigerator 
compartment
This is normal for the beverage center loads and 
environmental conditions change with a paper towel if 
desired.
,QWHULRUOLJKWGRHVQRWZRUN No power at outlet.  Replace fuse or reset the breaker.
Light bulb burned out. See Replacing the light bulbs.
For LED lights Call Service.
Water on kitchen floor or on 
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Cubes jammed in chute. Poke ice through with a wooden spoon.
Hot air from bottom of 
refrigerator
Normal air flow cooling motor. In the 
refrigeration process, it is normal that 
heat be expelled in the area under the 
refrigerator. Some floor coverings are 
sensitive and will discolor at these 
normal and safe temperatures.
Refrigerator never shuts off but 
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Adaptive defrost keeps compressor 
running during door openings.
This is normal. The refrigerator will cycle off after the 
door remains closed for 2 hours.
Refrigerator is beeping Door is open.  Close door.
'RRUQRWFORVLQJSURSHUO\ Door gasket on hinge side sticking or 
folding over.
Apply petroleum jelly on face of gasket
Actual temperature not equal to 
Set temperature
Unit  just plugged in. $OORZKRXUVIRUV\VWHPWRVWDELOL]H
Door open for too long $OORZKRXUVIRUV\VWHPWRVWDELOL]H
Warm food added to refrigerator $OORZKRXUVIRUV\VWHPWRVWDELOL]H
Defrost cycle is in process $OORZKRXUVIRUV\VWHPWRVWDELOL]H
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS










