Manual

Before you call for service...
Troubleshooting Tips
Problem Possible Causes What To Do
Water hard sometimes Using hot water while the water , Avoid using hot water during water softening sgstem
softening sgstem isregenerating recharge because the water heater will refill with hard wate[
SeeAutomatic Hard Water BgpassDuring Rechargesection,
page 13.
Control HARDNESSnumber setting , Pressand releasethe SETbutton until HARDNESSshows in the
too low displag. Besure the number shown isthe same as the actual
grains per gallon hardness of gour water supplg. Seethe Control
section if a change inthe setting is needed.
Grains of hardnessin gout water , Water hardnesscan change over time, especiallg in well wate[
supplg have increased To check, have the water tested bg a water analgsis laboratorg
or call gour local water department. Adjust the HARDNESS
number setting as needed.
Water feels slipperg Absence of hardness minerals , This is normal. Hardness in water gives it the abrasive feel
after installation of gou mag have been accustomed to. The slipperg feel is the
water softening sgstem clean feel of soft wate[
Water softening sgstem Water softening sgstem is a , Does not use much salt to regenerate-verg efficient.
not using ang salt "demand" unit
Possible saltbridge , Seethe About the Water SoftenerSgstem section,page 14.
Possible plugged nozzle and venturi , Seethe About the Water SoftenerSgstem section,page 14.
Water is blue color Acidic water in copper plumbing , Have the water tested at once.
after water softening
sgstem was installed
Water softening sgstem Meter turbine stuck , See the Service: Manuallg Initiated Electronics Diagnostics
not regenerating section for troubleshooting procedures, page 18.
, Callfor service.
Sensor wire not plugged into , Seethe Service:Manuallg Initiated ElectronicsDiagnostics
the control section for troubleshooting procedures, page 18.
, Callfor service.
No power to unit , Check the circuit breaker or fuses.
Mechanical defect , Callfor service.
Cloudiness on glassware Combination of soft water and , This is called etching and is permanent. To prevent this
(automatic dishwashers) too much detergent from happening, use lessdetergent if gou have soft wate[
Wash glassware in the shortest cgcle that will get them clean.
Excessive/high level Valve drain hosepinched, , Ang restriction in this drain hose mag prevent proper
of water in brine tank plugged, elevated too high operation of the nozzleand venturi and reduce or prevent
or otherwise restricted brine draw during recharge.
Nozzle and venturi dirtg, incorrectlg , Seethe Cleaningthe Nozzleand VenturiAssembly section,
assembled or damaged page 14. With water pressureto the water softening sgstem
off, take the nozzleassemblg apart. Inspect, clean and
replace as needed.Ang foreign particle(s),scratches, nicks,
etc.,in the passagescan prevent operation. Be sure holes
2/4 in the gasket are centered over holes in the housing.