Model 28821 Series DECT 6.
Important Information NOTICE: This product meets the applicable Industry Canada technical specifications. Operation is subject to the following two conditions: (1) This device may not cause interference, and (2) This device must accept any interference, including interference that may cause undesired operation of the device. The equipment must be installed using an acceptable method of connection.
Interference Information This equipment generates and uses radio frequency energy which may interfere with residential radio and television reception if not properly installed and used in accordance with instructions contained in this manual. Reasonable protection against such interference is ensured, although there is no guarantee this will not occur in a given installation.
REN Number On the bottom of this equipment is a label indicating, among other information, the Ringer Equivalence Number (REN) for the equipment. The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5.
Table of Contents Important Information. .........................2 Interference Information. .....................3 Telephone Network Information...........3 REN Number.........................................4 Hearing Aid Compatibility (HAC)...........4 Licensing...............................................4 FCC RF Radiation Exposure Statement..4 Information for DECT Product............4 Table of Contents.................................5 Introduction.........................................
Table of Contents Global De-registration....................... 32 Default Setting..................................... 33 Telephone Operation...........................33 Visual Indicators.................................... 33 Base. ....................................................... 33 Handset.................................................. 33 VMWI / Visual Ringer Indicator on Handset......................................... 33 Speakerphone Operation....................................
Table of Contents Answering System Display Messages....52 Handset Sound Signals.......................52 Troubleshooting Guide. ......................52 Telephone Solutions.............................. 52 Caller ID Solutions.............................. 54 Battery Solutions.................................. 54 Answering System Solutions...............54 Causes of Poor Reception...................55 General Product Care........................55 Warranty. ..........................................
Introduction CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference. IMPORTANT: Because cordless phones operate on electricity, you should have at least one phone in your home that isn’t cordless, in case the power in your home goes out. Before You Begin Parts Checklist (for model 28821) Make sure your package includes the items shown here.
For Model 28821xx2 there will be ONE additional handset, charge cradle, belt clip, battery pack and cover than shown above. NOTE: If a speaker box is included in your package, it replaces one set of a handset, belt clip, battery pack and cover. For Model 28821xx3 there will be TWO additional handsets, charge cradles, belt clips, battery packs and covers than shown above. For Model 28821xx4 there will be THREE additional handsets, charge cradles, belt clips, battery packs and covers than shown above.
Installation Digital Security System Your cordless phone uses a digital security system to protect against false ringing, unauthorized access, and charges to your phone line. INSTALLATION NOTE: Some cordless telephones operate at frequencies that may cause or receive interference with nearby TVs, microwave ovens, and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV, microwave ovens, or VCR.
Important Installation Guidelines • Avoid sources of noise and heat, such as motors, fluorescent lighting, microwave ovens, heating appliances and direct sunlight. • Avoid areas of excessive dust, moisture and low temperature. • Avoid other cordless telephones or personal computers. • Never install telephone wiring during a lightning storm. • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
Handset Layout Voice Mail Waiting Indicator (VMWI) / Visual Ringer display TALK (button) CALLER ID-VOLUME 6(caller id/volume down button) SPEAKER (button) delete/intercom/conf (delete/intercom/ conference button) CALLER ID-VOLUME 5(caller id/volume up button) END/cancel (button) phonebook (button) review (button) play/stop (button) * tone (button) mute/menu OK (button) microphone 12 skip (button) erase (button) #pause (button) redial/format (button)
Base Layout (Top & Front Views) volume 5/ 6 (buttons) delete (button) skip (button) repeat (button) speed (button) PLAY/STOP (button) Message Counter (indicator) memo (button) announce (button) ans on/off (answerer on/off button) charge/in use voicemail (indicator) find (button) do not disturb (do not disturb button) 13
Installing the Phone Installing the Handset Battery NOTE: You must connect the handset battery before use. CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved Model 5-2814 Nickel-metal Hydride battery (Ni-MH), which is compatible with this unit. 1. Locate battery and battery door which are packaged together inside a plastic bag and are separate from the handset. 2. Locate the battery compartment on the back of the handset. 3.
Base Station 1. Choose an area near an electrical outlet and a telephone wall jack (RJ11C), and place your cordless telephone on a level surface, such as a desktop or tabletop, or you may mount it on the wall. 2. Plug one end of the telephone line cord into the TEL LINE jack on the back of the base and the other end into a modular jack. 3. Plug the AC power converter into the electrical outlet and the DC connector into the jack on the back of the base. 4. Place the handset in the base cradle.
Answering System Setup This section shows you how to set up your answering system to receive incoming calls. Before you begin the set up process, you must turn on the answering system. • Press the ans on/off button to turn the answering system on and off. The MESSAGES indicator lights when the answering system is on. The indicator blinks when you have new messages. NOTE: The answering system displays “- -” when it is off.
Set Prompt Language From the Answerer Menu: 1. Press the CALLER ID-VOLUME (5 or 6) button to scroll to PROMPT LANG. 2. Press the mute/menu OK button to enter the menu. PROMPT LANG 1ENG 2FRA 3ESP shows in the display. 3. Use the touch tone pad on the handset to select 1ENG, 2FRA, 3ESP, or use the CALLER ID-VOLUME (5or 6) button to scroll to the desired language. English is the default setting. 4. Press the mute/menu OK button to save your selection. You will hear a confirmation tone.
Message Alert This feature sets your answering system to give an alert tone every 10 seconds when there are new messages. From the Answerer Menu: 1. Press the CALLER ID-VOLUME (5or 6) button to scroll to the MESSAGE ALERT sub-menu. 2. Press mute/menu OK button to enter the menu. NEW MSG ALERT 1ON 2OFF shows in the display. 3. Use the touch-tone pad to enter the selection, or use the CALLER ID-VOLUME (5or 6) button to scroll to the 1ON or 2OFF. The default setting is 2OFF. 4.
Voice Instruction If you need additional assistance, press the repeat button in standby mode and follow the voice instructions. Recording the Outgoing Announcement For best results when recording, you should be about nine inches from the microphone, and eliminate as much background noise as possible. You may record an outgoing announcement in the answerer or choose the default for your current outgoing announcement. 1. Make sure the answering system is ON. 2.
Programming the Telephone Standby Screen The handset displays the handset number and user name. Programming Functions The system uses a menu structure to give you access to all of the built-in features. You may program the following items in main menu: Phonebook, Room Monitor, Answerer, Set Alarm Clock and Handset Setup. Phone Book Each handset can store up to fifty records in phone book for quick dialing; each record can contain a maximum of 20-digit numbers and 15-character names.
Add Records Make sure the phone is OFF (not in TALK mode). Press the mute/menu OK button to go to the main menu. Press CALLER ID-VOLUME ( 6 or 5) button to scroll to PHONEBOOK. Press mute/menu OK button to enter PHONEBOOK menu. Use the CALLER ID-VOLUME ( 6 or 5) button to scroll to ADD RECORDS. Press the mute/menu OK button to confirm. ENTER NAME shows on the display. Use the touch-tone pad to enter a name (up to 15 characters). More than one letter is stored in each of the number keys.
Edit Records Make sure the phone is OFF (not in TALK mode). Press the mute/menu OK button to go to the main menu. Press CALLER ID-VOLUME ( 6 or 5) button to scroll to PHONEBOOK. Press mute/menu OK button to enter PHONEBOOK menu. Use the CALLER ID-VOLUME ( 6 or 5) button to scroll to EDIT RECORDS. Press the mute/menu OK button to confirm, display will show the records.
Dialing a Number from Internal Memory Make sure the phone is OFF (not in TALK mode). Press the mute/menu OK button to go to the main menu. Press CALLER ID-VOLUME ( 6 or 5) button to scroll to PHONEBOOK. Press mute/menu OK button to enter PHONEBOOK menu. Use the CALLER ID-VOLUME ( 6 or 5) button to scroll to VIEW RECORDS. Press the mute/menu OK button to confirm. Use the CALLER ID-VOLUME ( 6 or 5) button or key in alphabet to move to the desired number. 8.
6. The receiving handset will turn on the microphone and the originating handset will turn on the speakerphone to monitor sound from the receiving handset. NOTE: For room monitoring mode to work, the originating handset must NOT be on the cradle. NOTE: While in room monitoring mode, the handsets will emit an alert tone approximately every 5 seconds if there is an incoming call. You may press the SPEAKER button to quit room monitor and answer the call.
8. Press the mute/menu OK button to confirm and advance Set Cycle Time sub-menu. 9. Use the CALLER ID-VOLUME ( 6 or 5) button to select Once or Daily. The default setting is Once. 10. Press the mute/menu OK button to save your selection. You will hear a confirmation tone. NOTE: If you select Daily, the system will follow the current time setting to turn on the alarm. Handset Setup 1. 2. 3. 4. Make sure your phone is OFF (not in TALK mode). Press the mute/menu OK button to go to the main menu.
Handset Name From the Handset Setup Menu: 1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the HANDSET NAME sub-menu. 2. Press mute/menu OK button to enter the menu. HANDSET NAME shows in the display. 3. Use the touch-tone pad to enter a name (up to 15 characters). More than one letter is stored in each of the number keys. For example, to enter Bill Smith, press the 2 key twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L.
Ringer Volume From the Handset Setup Menu: 1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the RINGER VOLUME sub-menu. 2. Press mute/menu OK button to enter the menu. SET RINGER LEVEL 5 shows in the display. 3. Use the CALLER ID-VOLUME ( 6 or 5) button to scroll to your selection. LEVEL 5 is the default setting. 4. Press the mute/menu OK button to save your selection. You will hear a confirmation tone and the new volume setting shows in the display.
Storing VIP Melody From the Handset Setup Menu: 1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to VIP MELODY sub-menu. 2. Press mute/menu OK button to select VIP melody feature and then display VIP 1 record. - If VIP1 does NOT contain any specific number/records, it will display EMPTY. 3. Press CALLER ID-VOLUME ( 6 or 5) button to select the specific VIP melody memory location (10 VIP locations) that does not contain any record. 4. Press mute/menu OK button to display SELECT MEMORY.
Reviewing And Deleting Stored VIP Melody Record From the Handset Setup Menu: 1. Press the mute/menu OK button to enter to VIP MELODY menu. 2. Use the CALLER ID-VOLUME ( 6 or 5) button to scroll to the desired VIP Melody Record. 3. If you want to delete the information, press the delete/intercom/conf button on the handset while the entry displays. The display show DELETE VIP# ?. 4. Press delete/intercom/conf again to confirm. You will hear a confirmation tone and VIP# DELETED shows in the display.
6. Press the mute/menu OK button to save your selection. You will hear a confirmation tone and the current time shows in the display. Equalizer This feature lets you to adjust the audio quality. From the Handset Setup Menu: 1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to Equalizer. 2. Press the mute/menu OK button to enter the menu. 3. Use the CALLER ID-VOLUME ( 6 or 5) button to scroll to desired selection. The default is Natural. 4. Press the mute/menu OK button to save your selection.
4. Press the mute/menu OK button to confirm. You will hear a confirmation tone and your selection shows in the display. Registration Your packaged handset(s) are pre-registered and ready to use. It is not recommended that a handset be registered again unless absolutely necessary. From the Handset Setup Menu: 1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the REGISTRATION sub-menu. 2. Press the mute/menu OK button to enter the menu. REGISTRATION 1YES42NO shows in the display.
3. Use the touch-tone pad to select 1 for YES or 2 for NO. Or use the CALLER ID-VOLUME ( 6 or 5) button to scroll to 1YES or 2NO. WARNING: It is not recommended that a handset be de-registered unless absolutely necessary because once a handset is de-registered, that handset’s telephone features cannot be used until the handset is re-registered. 4. Select 2NO, if you do not want to de-register. 5.
Default Setting As you become familiar with this system, you may prefer to use the system’s original settings. Follow the steps below to return to the factory default settings. From the Handset Setup Menu: 1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the DEFAULT SETTING sub-menu. 2. Press the mute/menu OK button to enter the menu. DEFAULT SETTING 1YES 2NO shows in the display. The default setting is 2NO. 3.
Speakerphone Operation. NOTE: If you are using the speakerphone, remain close to handset so the party you are speaking to can hear you. If you are using the handset and want to switch to the speakerphone, press the SPEAKER button, press END/cancel to end conversation. If you are using the speakerphone and want to switch to the handset, press the TALK button, press END/cancel again to end conversation. Making a Call 1. Press the TALK or SPEAKER button. Dial the desired number.
Ignore The Incoming Call With this feature, you can transfer all the incoming calls to the answering system. When the phone rings, press the END/cancel button on the handset. The answering system will answer the call for you. Call Timer After you press the TALK or SPEAKER button on the handset, the built-in call timer shows on the display and counts the length of time of the call in minutes and seconds.
Last Number Redial You may redial a number up to 25 digits long. To quickly redial the last number you dialed: 1. Press the TALK or SPEAKER button. 2. Press the redial/format button. -OR3. Press the redial/format button first, then use the CALLER ID-VOLUME ( 6 or 5) button to select the desired redial number. - Press the CALLER ID-VOLUME ( 5) to review the oldest call and scroll toward the most recent calls (higher numbers).
4. To cancel the page, press the END/cancel, delete/intercom/conf, or TALK button on the originating handset, or press the END/cancel button on the receiving handset. Paging All Handsets from a Handset (applicable only with additional handsets) 1. Make sure the originating phone is OFF (not in TALK mode). 2. Press and release the delete/intercom/conf button on a handset. PAGING EXTENSION? shows in the display. 3. Use the touch-tone pad to enter the handset number you want to page.
Do Not Disturb (D-N-D) This feature allows you to turn off all the handset ringer(s) at once, by pressing one button at the base unit, even though the ringer volume of handset(s) has been preset. 1. In the standby mode, press the do not disturb button on the base. 2. The DND indicator will light and DO NOT DISTURB shows in each handset display. 3. To cancel, press the do not disturb button again.
Receiving an Intercom Call When you receive an intercom call, your handset beeps. To answer the call press the delete/intercom/conf button or TALK button. Advanced Intercom Features Receiving an Incoming Call During an Intercom Call If you receive a telephone call during an intercom call, the intercom call is immediately terminated and both handsets ring. Either handset user may press the TALK or SPEAKER button to answer the call.
2. Use the touch-tone pad to select Handset #. You will hear a paging tone and PAGING shows in the originating handset’s display. NOTE: PAGING FROM... shows in the display on the receiving handset, and the receiving handset presses the delete/intercom/conf or TALK button to answer the intercom. 3. When the receiving handset connects, press the delete/intercom/conf button on the originating handset to conference with the receiving handset and the external caller.
NEW CALL Call Waiting Caller ID Provided you subscribe to Call Waiting Caller ID service from your phone company; if you receive an incoming call and you are using the GE multi handset system, a beep indicates the presence of a Call Waiting call on the line. The Call Waiting Caller ID information will be displayed and stored in the history of all handsets in the system.
Reviewing CID Records As calls are received and stored, the display is updated to let you know how many calls have been received. To scroll CID records: 1. Make sure the phone is OFF (not in TALK mode). 2. Press the CALLER ID-VOLUME ( 6 ) button to review the newest CID record. 3. Press the CALLER ID-VOLUME ( 5 ) button to review the oldest CID record first. Dialing a CID Number 1. Make sure the phone is OFF (not in TALK mode). 2. Use the CALLER ID-VOLUME ( 6 or 5) button to display the desired record. 3.
3. Press mute/menu OK button to go to the main menu. 4. Press CALLER ID-VOLUME ( 6 or 5) button to scroll to PHONEBOOK. 5. Press mute/menu OK button to store the number. NOTE: Press the END/cancel button once to keep the previous setting (making no changes) and return to the menu. NOTE: If the selected CID record contains any information that is non-numeric, the unit will not allow this record to transfer to the internal user memory. The handset will display UNABLE TO STORE. Deleting a CID Record 1.
Answering System Operation This section discusses the buttons and features on the answering system. Message Counter Indicator The message counter gives you a numeric display of how many messages you have. The new message indicator flashes to indicate you have new messages. See below for the details. a) Message counter has a number displayed without flashing - No new messages. Shows total number of old messages. b) Message counter has a flashing number displayed - There are new messages.
Screening Calls from the Base 1. When the answering system answers the call, listen while the caller leaves a message (to determine who is calling). 2. To speak to the caller, pick up the handset, and press the TALK or SPEAKER button. The answering system automatically stops recording when you activate the handset or pick up an extension phone. TIP: Make sure the volume on the base is set loud enough to hear your incoming calls.
3. Press the delete button, the current message is erased, and the next message plays. To erase all previously played Messages in a mailbox 1. Make sure the phone is OFF (not in TALK mode) 2. Press and hold the delete button until “ALL OLD MESSAGES ERASED” is announced. To erase a message from the handset : 1. Press the mute/menu OK button to go to the main menu. 2. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to ANSWERER. 3.
Screening Calls from the Handset Use the handset to screen calls even when you can’t hear the answering system. When the answering system picks up: 1. Press the mute/menu OK button to go to the main menu. 2. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to ANSWERER. 3. Press the mute/menu OK button to enter the menu, press the CALLER ID-VOLUME ( 6 or 5) to select HANDSET ACCESS submenu. 4. Press the mute/menu OK button to access the answering system. 5. Listen as the caller leaves a message. 6.
Memory Full When the answering system memory is full, the system answers after 10 rings, beeps and waits for you to enter the 3-digit security code. If you don’t enter the security code within 8 seconds, the phone hangs up. You should erase some messages so the answering system can record new messages. NOTE: The unit also answers after the 10th ring if it is turned off. To access the answering system, enter your 3-digit security code. Belt Clip and Optional Headset Connecting the Belt Clip 1.
Changing the Battery 1. 2. 3. 4. 5. 6. CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved Model 5-2814 Nickel-metal Hydride battery (Ni-MH), which is compatible with this unit. Make sure the telephone is OFF (not in TALK mode) before you replace the battery. Remove the battery compartment door. Disconnect the battery plug from the jack inside the battery compartment and remove the battery pack from the handset.
Display Messages The following messages shows the status of the phone, provides Caller ID information, or helps you set up and use your phone. Indicates the answering system is being accessed ANSWERER REMOTE ACCESS remotely. ANSWERING CALL Indicates the answering system is answering the incoming call. BLOCKED NUMBER Indicates the person is calling from a number which is blocked from transmission. CHARGING...
INCOMPLETE DATA Caller information is interrupted during transmission or the phone line is excessively noisy. Indicates no CID information was received, you are not subscribed to CID service, or CID service is not working. LINE IN USE Displays on handset while the line is in use. LONG DISTANCE Indicates CID record is from a long distance call. LOW BATTERY Indicates the battery needs to be charged. NEW VOICE MAIL Indicates voice mail has not been retrieved from service provider.
Answering System Display Messages The following messages show the status of the answering system or help you set up and use the system. 0-59 Indicates the total number of messages. CL (blinking) The voice time/day stamp needs to be set. - - Answering system is turned off. An (blinking) The system is answering a call. F (blinking) Answering system memory is full. Six bars (blinking) The system is recording a memo or an announcement. LA (Line Access) External line remote answering system.
• Make sure the battery is properly charged (for 16 hours). • Make sure the battery pack (in the handset) is properly installed. • The handset should beep when you press the TALK button, and the charge indicator on the base should be lit when the handset rests in the cradle. If not, the battery may need to be charged. • Place handset in charge cradle for at least 20 seconds to reset the unit. Handset does not ring • Make sure the handset ringer software switch is set to on.
Caller ID Solutions No Display • Charge the battery (for 16 hours). Or replace the battery. • Make sure the unit is connected to a non-switched electrical outlet. Disconnect the power adaptor from the base and reconnect it. Caller ID Error Message • The unit displays this message if it detects anything other than valid Caller ID information during the silent period after the first ring. This message indicates the presence of noise on the line.
• You may have accidently pressed the play/stop button during playback and stopped the message. Won’t respond to remote commands • You must use a tone-dial phone. This phone does not support pulse (rotary) dialing. • Make sure to enter the correct security code. • Did unit hang up? If you take no action for a period of time, it automatically hangs up. Causes of Poor Reception • • • • • • • • • • Aluminum siding. Foil backing on insulation.
Warranty Thomson Multimedia Ltd., warrants to the purchaser or gift recipient that if any manufacturing defect becomes apparent in this product within 1 year from the original date of purchase, it will be replaced free of charge, including return transportation. This warranty does not include damage to the product resulting from accidents, misuse or leaking batteries. Should your product not perform properly during the warranty period, either: 1.
Accessory Information DESCRIPTION MODEL NO. Handset Replacement Battery 5-2814 AC Power adaptor 5-2812 Belt Clip 5-2813 Headset Accessory Handset w/Charge Cradle 5-2425 28801 To order, call the nearest distributor for your area; Ontario: (905) 624-8516 Manitoba: (204) 783-2088 British Columbia: (604) 438-8001 Quebec: (514) 352-9071 A shipping and handling fee will be charged upon ordering.
Index A Accessing the Answering System from Another Location 47 Accessory Information 57 Add Records 21 Advanced Intercom Features 39 Answerer 16, 24 Answering Calls 34 Answering System Display Messages 52 Answering System Operation 44 Answering System Setup 16 Answering System Solutions 54 Area Code 30 Auto Standby 35 B Base 33 Base Layout (Top & Front Views) 13 Base Station 15 Battery Safety Precautions 49 Battery Solutions 54 Before You Begin 8 Belt Clip and Optional Headset 48 C Call Timer 35 Call
Index L Language 25 Last Number Redial 36 Leaving a Message/Memo 44 Licensing 4 M Making a Call 34 Making an Intercom Call 38 Memory Full 45, 48 Message Alert 18 Message Counter Indicator 44 Message Playback 45 Mute 37 P Page 36 Paging All Handsets from a Handset 37 Paging from the Base/Group Page 37 Parts Checklist 8 Phone Book 20 Programming Functions 20 Programming the Telephone 20 R Receiver Volume Control 37 Receiving an Incoming Call During an Intercom Call 39 Receiving an Intercom Call 39 Rec
Visit the GE website at: www.GE.com/phones Model 28821 00025961 (Rev 0 Can E) 08-11 Printed in China Thomson Multimedia Ltd. 30 Eglinton Ave W., Suite 304 Mississauga, ON Canada L5R 3E7 © 2008 Thomson Multimedia Ltd.
