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Increase the availability and reliability of your plant while controlling costs

Contractual Service

Agreements

GE Oil & Gas

Headquarters

Via Felice Matteucci, 2

50127 Florence, Italy

T +39 055 427 2500

F +39 055 423 2800

customer.service.center@ge.com

Nuovo Pignone S.p.A.

ge.com/oilandgas

The information contained herein is general in nature

and is not intended for speciﬁc construction, installation

or application purposes. GE reserves the right to make

changes in speciﬁcations or add improvements at any

time without notice or obligation.

GS_CSA_NA_011809

GE imagination at work

CSA Features

i-CS

Xpress

Care

Pro-

tech

Excel

O&M

Parts

x x x x x x

Field Service Engineers

x x x x x x

Repairs

x x x x x x

Planned Maintenance Coverage

x x x x

Remote Monitoring & Diagnostics

o o o

x x x

Reliability & Availability Guarantee

x x x

Resident Contractual Services Engineer

o o o

x x x

Unplanned Maintenance Coverage

x x

Logistics & Inventory Management

o o o

x x

Extended Maintenance Schedule

o o

Routine Maintenance Coverage

x Standard

Optional

Pick the package

that’s right for you

GE Oil & Gas offers six different frameworks for conﬁguring your CSA to deliver the service level, technology

and expertise that you decide is right for your plant. By tailoring service levels to meet speciﬁc operating

conditions and business objectives, we have helped customers achieve maintenance cost reductions of

up to 20%.

Summary of content (10 pages)

PAGE 1
Pick the package that’s right for you GE Oil & Gas Headquarters Via Felice Matteucci, 2 50127 Florence, Italy T +39 055 427 2500 F +39 055 423 2800 customer.service.center@ge.com Nuovo Pignone S.p.A. GE Oil & Gas ge.com/oilandgas The information contained herein is general in nature and is not intended for specific construction, installation or application purposes. GE reserves the right to make changes in specifications or add improvements at any time without notice or obligation.
PAGE 2
Freedom to focus on strategic issues When your focus is 100% on production and operations, you cannot afford to have your personnel distracted by the need for equipment servicing. That is why a GE Oil & Gas Contractual Service Agreement (CSA) should be an integral part of your plant maintenance strategy.
PAGE 3
Dedicated to performance and uptime The GE Oil & Gas Global Services team provides round the clock support to customers worldwide. Our Global Services portfolio includes a range of specific services to meet your maintenance needs that can be specially ‘packaged’ for your application, plant and equipment. The result is a CSA tailormade for your business.
PAGE 4
OEM services make the difference Other companies may offer service contracts but only a GE Oil & Gas CSA delivers a proven track record of technology development, and a pathway for integrating new technology into your fleet. This adds up to quality, speed and productivity… a result that you will see in your bottom line. OEM parts to protect your assets GE parts guarantee superb quality for applications throughout the oil and gas industry.
PAGE 5
Information-based remote services The GE Oil & Gas iCenter, located in Florence, Italy, is the central command post for all our real-time remote services. It is equipped with a full range of precision data acquisition and analytical systems and collects data from customer sites worldwide 24/7.
PAGE 6
Pick the package that’s right for you GE Oil & Gas Headquarters Via Felice Matteucci, 2 50127 Florence, Italy T +39 055 427 2500 F +39 055 423 2800 customer.service.center@ge.com Nuovo Pignone S.p.A. GE Oil & Gas ge.com/oilandgas The information contained herein is general in nature and is not intended for specific construction, installation or application purposes. GE reserves the right to make changes in specifications or add improvements at any time without notice or obligation.
PAGE 7
i-CS Local OEM support for technical issues and troubleshooting Our Florence iCenter offers complete Remote Monitoring & Diagnostic (RM&D) services – but what if you are unable to transmit data internationally or want to avoid or limit information flow off-site? Now you can have all the processing and analysis power of our Florence iCenter – localized at your plant.
PAGE 8
Freedom to focus on strategic issues When your focus is 100% on production and operations, you cannot afford to have your personnel distracted by the need for equipment servicing. That is why a GE Oil & Gas Contractual Service Agreement (CSA) should be an integral part of your plant maintenance strategy.
PAGE 9
Freedom to focus on strategic issues When your focus is 100% on production and operations, you cannot afford to have your personnel distracted by the need for equipment servicing. That is why a GE Oil & Gas Contractual Service Agreement (CSA) should be an integral part of your plant maintenance strategy.
PAGE 10
Pick the package that’s right for you GE Oil & Gas Headquarters Via Felice Matteucci, 2 50127 Florence, Italy T +39 055 427 2500 F +39 055 423 2800 customer.service.center@ge.com Nuovo Pignone S.p.A. GE Oil & Gas ge.com/oilandgas The information contained herein is general in nature and is not intended for specific construction, installation or application purposes. GE reserves the right to make changes in specifications or add improvements at any time without notice or obligation.