Data Manual
21
HEAT PUMP OPERATION—ZONELINE AZ65 SERIES
Heat sources: Heat pump, heat pump with partial  
electric resistance heat, or electric resistance heat.
Zoneline heat pumps employ a highly featured 
microprocessor control system interfaced with thermistors 
to accurately measure indoor air temperature, outdoor 
air temperature, indoor coil temperature and outdoor coil 
temperature. This system allows the microprocessor to 
precisely and predictably react to changing conditions  
in order to provide a very advanced packaged terminal  
heat pump operating system.
Zoneline heat pumps are designed to help ensure a 
comfortable room. When “HEAT” is selected, the unit  
will determine if the room air is warm enough to satisfy  
the thermostat setting. If the temperature at the unit  
sensor is below the desired temperature, the electric 
resistance heater will be utilized to warm the room to 
the point where the thermostat is satisfied. Quick Heat 
Recovery is designed to allow the temperature of a 
room to be maintained at an energy-saving level without 
inconveniencing the room occupant. Once the thermostat 
has been satisfied, the resistance heater will turn off and  
the heat pump will operate (as shown below in the Heat 
Source Logic chart) when the thermostat calls for  
heat again. 
ROOM  
TEMPERATURE 
VS. THERMOSTAT 
SET POINT
ABOVE  
46°F*
BETWEEN 46°F  
AND 25°F
BELOW  
25°F
1.8 to 2.9°F Below
Heat Pump Heat Pump*
Full Resistance 
Heat
2.9°F to 4.0°F  
Below
Heat Pump
Heat Pump + 
Supplemental 
Heater**
Full Resistance 
Heat
More than 4.0°F 
Below
Heat Pump
Full Resistance 
Heat
Full Resistance 
Heat
 * At OD temperatures above 46°F, the electric heaters are locked out. 
 At OD temperatures above 85°F, heat pump operation is locked out.
** Simultaneous supplemental heater: 1.0 KW @ 230 V & 265V; 0.8 KW @ 208V
The Quick Heat Recovery feature is not affected by the 
Heat Source Logic shown in the prior chart. 
For more information about the Quick Heat Recovery 
feature, see page 11. 
The full heat output of the resistance heater is dependent 
upon circuit amperage and the power connection kit used. 
See pages 4, 43–45 and 53 for information on power 
connection kits and available heater capacities.
An option is provided in the auxiliary controls (Mode 8) to 
allow the unit to operate only in resistance heat. The use of 
this option significantly increases the cost for heating.
ZONELINE HEAT PUMP HEAT SOURCE LOGIC
The chart below indicates the standard heating source  
of the Zoneline AZ65 Series heat pump unit under 
various indoor and outdoor conditions. The unit is 
designed to provide heat pump savings without 
sacrificing room comfort.
BOOST HEAT
The Zoneline AZ65 series offers a Boost Heat option 
feature that utilizes partial supplemental resistance heat 
at the same time as the heat pump operation. The boost 
heat feature changes stage one heating (heat pump)  
to be heat pump with partial resistance heat. Stage two 
heating stays as full resistance heat. This applies to both 
unit control and remote thermostat control.
NOTE: Heat Pump and full resistance heat shall never 
be on at the same time.
HEAT PUMP DEFROST
Zoneline heat pumps utilize a reverse-cycle, demand-
defrost system to extend heat pump operation and 
increase savings from extended operation.  
The microprocessor determines the need for defrosting 
from criteria based on continuous compressor run time, 
outdoor air temperature and outdoor coil temperature. 
When defrosting is required, the unit reverses the flow 
of refrigerant to direct the hot gas into the outdoor  
coil to melt the frost buildup. 
Before and after the reverse-cycle defrost, the unit shuts 
off the compressor to allow the refrigerant pressures  
to equalize throughout the system. During these periods 
of pressure equalization, the full resistance heat capacity 
of the unit is activated to help ensure room comfort 
conditions during the defrost cycle. The unit remains  
in the defrost cycle for a minimum of three minutes  
and up to a maximum of nine minutes. The defrost cycle 
terminates when the outdoor coil reaches a temperature 
of 68°F or the maximum time has been reached.
HEAT PUMP CONDENSATE
Zoneline AZ65 Series heat pumps may be ordered with 
a factory-installed Internal Condensate Removal (ICR) 
system to minimize the amount of condensate water 
draining from the unit during heat pump operation. 
The ICR system has proven to be an effective means 
of minimizing the amount of heat pump condensate 
dripping from the unit. However, if the requirements 
of a particular installation will allow no dripping of 
condensate water from the wall sleeve, the installation  
of an internal or external drain system is recommended. 
See pages 36–38 for more information on heat pump 
condensate.
Units with an ICR system may not be installed in 
seacoast or other corrosive environments.
HEAT PUMPS & ENERGY SAVINGS (CONTINUED)
ARCHITECTS & ENGINEERS DATA MANUAL AZ45/AZ65 SERIES










