Model 27907 Series DECT 6.
Equipment Approval Information Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA. 1 Notification to the Local Telephone Company On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment.
Notes • This equipment may not be used on coin service provided by the telephone company. • Party lines are subject to state tariffs, and therefore, you may not be able to use your own telephone equipment if you are on a party line. Check with your local telephone company. • Notice must be given to the telephone company upon permanent disconnection of your telephone from your line.
The telephone company may make changes in its communications facilities, equipment, operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations. If these changes are expected to affect the use or performance of your telephone equipment, the telephone company must give you adequate notice, in writing, to allow you to maintain uninterrupted service. Interference Information This device complies with Part 15 of the FCC Rules.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is “receiving” the interference). • Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna.
Hearing Aid Compatibility (HAC) This telephone system meets FCC standards for Hearing Aid Compatibility. Licensing Licensed under US Patent 6,427,009. FCC RF Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.
Table of Contents Equipment Approval Information..................................... 2 Interference Information. ............................................... 4 Hearing Aid Compatibility (HAC)..................................... 6 Licensing......................................................................... 6 FCC RF Radiation Exposure Statement............................ 6 Information for DECT Product...................................... 6 Table of Contents........................................
Programming the Telephone.......................................... 23 Standby Screen........................................................................23 Programming Functions. .......................................................23 Room Monitor (applicable only with additional handsets)...............................................................................23 Handset Setup. ........................................................................25 Language....................................
Telephone Operation..................................................... 39 Visual Indicators.....................................................................39 Base.......................................................................................39 Handset................................................................................40 VMWI / Visual Ringer Indicator on Handset..............40 Speakerphone Operation...................................................................................
Receiving an Incoming Call During an Intercom Call49 Using Intercom with External Telephone Calls..........49 Two-Way Calling. .............................................................49 Three-Way Calling ...........................................................50 Transferring External Calls to Other Handsets........51 Caller ID (CID)............................................................. 52 Call Waiting Caller ID..........................................................52 Receiving CID Records.
Screening Calls from the Base............................................65 Message Playback. ..................................................................65 Memory Full. ...........................................................................66 Erasing Messages....................................................................66 Remote Access............................................................... 67 Cordless Handset...................................................................
Introduction CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference. IMPORTANT: Because cordless phones operate on electricity, you should have at least one phone in your home that isn’t cordless, in case the power in your home goes out. Before You Begin Parts Checklist (for model 27907) Make sure your package includes the items shown here.
Telephone Jack Requirements Wall plate To use this phone, you need an RJ11C type Modular modular telephone jack, which might look telephone like the one pictured here, installed in your line jack home. If you don’t have a modular jack, call your local phone company to find out how to get one installed. Installation Digital Security System Your cordless phone uses a digital security system to protect against false ringing, unauthorized access, and charges to your phone line.
or your new telephone. If you are concerned with interference, please refer to the owner’s manual for these devices on how to properly set channels to avoid interference. Typical devices that may use the 1.9 GHz frequency for communication include wireless audio/video senders, wireless computer networks, multihandset cordless telephone systems, and some long-range cordless telephone systems.
Handset Layout Voice Mail Waiting Indicator (VMWI) / Visual Ringer display Vol Boost (volume boost button) TALK/CALL BACK (button) CALLER ID/VOLUME 5(caller id/volume up button) CALLER ID/VOLUME 6(caller id/volume down button) format/conf (format/conference button) SPEAKER (button) delete (button) redial (button) program/mute (button) INT (intercom button) 8 (skip button) 7 (review button) 4/< (play/stop button) * exit (button) #pause/ringer (button) memory (button) erase (button) flash/ans
Base Layout DAY/CHECK (button) SPEAKER language (button) HOUR (button) MIN (minute button) VMWI / Visual Ringer (Indicator) review (button) Message Counter (indicator) PLAY/STOP (button) skip (button) delete (button) message speed (button) announce (button) page (button) charge/in use (indicator) 16 memo (button) volume 5/6 (buttons) ans on/off (answerer on/off button)
Installing the Phone Installing the Handset Battery NOTE: You must connect the handset battery before use. CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved model 5-2721 Nickel-metal Hydride battery (Ni-MH), which is compatible with this unit. 1. Locate battery and battery door which are packaged together inside a plastic bag and are separate from the handset. 2. Locate the battery compartment on the back of the handset. 3.
4. Insert the battery pack. 5. Close the battery compartment by pushing the door up until it snaps into place. Base Station 1. Choose an area near an electrical outlet and a telephone wall jack (RJ11C), and place your cordless telephone on a level surface, such as a desktop or tabletop, or you may mount it on the wall. 2. Plug one end of the telephone line cord into the TEL LINE jack on the back of the base and the other end into a modular jack. 3.
4. Place the handset in the base cradle. The charge/in use indicator turns on, verifying the battery is charging. 5. Allow the phone to charge for 16 hours prior to first use. If you don’t properly charge the phone, battery performance is compromised. CAUTION: To reduce risk of personal injury, fire, or damage use only the 5-2760 power adaptor listed in the user’s guide. This power adaptor is intended to be correctly orientated in a vertical or floor mount position.
Setting the Voice Prompt Language The default voice prompt language is English. To change the answering system’s voice prompt language, • Press the language button on top of base to change to the FRENCH voice prompt. The unit announces “OPTION FRANCAISE “ and Fr shows in the message counter. • Press the language button again to change to the SPANISH voice prompt. The unit announces “SELECCION ESPANOL” and SP shows in the message counter. NOTE: To change to English, press the language button again.
5. After the time is set, the real time clock will be displayed on the handset within 1 minute. NOTE: You must set the day manually. You may choose to set the time manually as well, although the time is automatically transmitted by your local phone company as part of Caller ID service. If you subscribe to Caller ID service, the current time is set automatically when you receive your first CID record. Speaker Volume Use the volume (5 or 6) buttons to adjust speaker volume on the base to a comfortable level.
1. Make sure the answering system is ON. 2. Press and hold the announce button until the speaker announces “RECORD ANNOUNCEMENT AFTER TONE“. 3. Begin speaking after you hear the beep. 4. Release the button when you finish your announcement. NOTE: If you choose not to record an outgoing announcement, a default announcement plays instead. To return to the default announcement after you have recorded your own outgoing announcement, press the announce button and release it when you hear the beep.
Programming the Telephone Standby Screen The handset displays the handset number and user name. Programming Functions The system uses a menu structure to give you access to all of the built-in features. You may program the following items in main menu: Room Monitor and Handset Setup. Room Monitor (applicable only with additional handsets) 1. Make sure your phone is OFF (not in talk mode). 2. Press the mute/program button to go to the main menu. 3.
5. Use the touch tone pad to enter the handset number to be monitored. NOTE: When this phone system is expanded (up to 4 handsets by purchase of optional Model 27918 handset with recharge cradle), handsets are named HANDSET 1, HANDSET 2, HANDSET 3 and HANDSET 4 respectively. 6. The receiving handset will turn on the microphone and the originating handset will turn on the speakerphone to monitor sound from the receiving handset.
Handset Setup 1. Make sure your phone is OFF (not in talk mode). 2. Press the mute/program button to go to the main menu. 3. Press caller ID-volume ( 6 or 5) button to scroll to HANDSET SETUP. 4. Press mute/program button to confirm and you may program the following items: Language, Handset Name, Ringer Tone, Ringer Volume, VIP Melody, Key Tone, Audio Predial, Message Alert, Rings to Answer, Security Code, Area Code, Tone/Pulse, Registration, Deregistration and Default Setting.
4. Press the mute/program button to save your selection. You will hear a confirmation tone and the selected language shows in the display. Handset Name From the Handset Setup Menu: 1. Press the caller ID-volume ( 6 or 5) button to scroll to the HANDSET NAME sub-menu. 2. Press mute/program button to enter the menu. HANDSET NAME shows in the display. 3. Use the touch-tone pad to enter a name (up to 15 characters). More than one letter is stored in each of the number keys.
Ringer Tone You may choose from ten different ringer tones and ten different melodies. From the Handset Setup Menu: 1. Press the caller ID-volume ( 6 or 5) button to scroll to the RINGER TONE sub-menu. 2. Press mute/program button to enter the menu. SET RINGER TONE 01 shows in the display. 01 is default setting. 3. Use the caller ID-volume ( 6 or 5) button to scroll to the desired setting (1 through 20). You will hear a sample of the ringer tone/melody you select. 4.
3. Use the touch tone pad on the handset to select 1, 2 or 3, or use the caller ID-volume ( 6 or 5) button to scroll to your selection. HI is the default setting. 4. Press the mute/program button to save your selection. You will hear a confirmation tone and the new volume setting shows in the display. NOTE: If you turn the ringer OFF, the ringer off icon shows in the display. VIP Melody This features allows you to assign a specific melody to someone you want to get your attention when the person calls.
Storing VIP Melody From the Handset Setup Menu: 1. Press the caller ID-volume ( 6 or 5) button to scroll to VIP MELODY sub-menu. 2. Press mute/program button to select VIP melody feature and then display VIP 1 record. - If VIP1 does NOT contain any specific number/records, it will display EMPTY. 3. Press caller ID-volume ( 6 or 5) button to select the specific VIP melody memory location (10 VIP locations) that does not contain any record. 4. Press mute/program button to display SELECT MEMORY.
8. Press mute/program button to confirm. NOTE: If the desired number/record was previously stored in any one of the ten VIP melody records, DUPLICATE NUMBER shows in the display. Changing a Stored VIP Melody Record Use the Storing VIP Melody procedure to change the number of a selected record and replace the old phone number with new phone number. When REPLACE VIP# ? shows in the display, you must press mute/program button on the handset to confirm replacement.
Key Tone From the Handset Setup Menu: 1. Press the caller ID-volume ( 6 or 5) button to scroll to the KEY TONE sub-menu. 2. Press mute/program button to enter the menu. SET KEY TONE 1ON 2 OFF shows in the display. 3. Use the touch tone pad on the handset to select 1 or 2, or use the caller ID-volume ( 6 or 5) button to scroll to your selection. 1ON is the default setting. 4. Press the mute/program button to confirm and the key tone setting shows in the display.
4. Press the mute/program button to confirm your selection. NOTE: If both AUDIO PREDIAL and KEY TONE are set to on, AUDIO PREDIAL will take the priority in dialing mode. Message Alert (for answering system) This feature sets your answering system to give an alert tone every 10 seconds when there are new messages. From the Handset Setup Menu: 1. Press the caller ID-volume ( 6 or 5) button to scroll to the MESSAGE ALERT sub-menu. 2. Press mute/program button to enter the menu.
2. Press mute/program button to enter the menu. RING TO ANSWER 3 4 5 6 TS shows in the display. 3. Use the caller ID-volume ( 6 or 5) button to scroll to the your selection. The default setting is 5. 4. Press the mute/program button to confirm. You will hear a confirmation tone and the new setting shows in the display. NOTE: If you select Toll Saver (TS) the unit answers after the 3rd ring if there are NEW messages, OR the unit answers after the 5th ring if there are NO new messages.
3. Use the touch-tone pad to enter your new 3-digit security code. The default setting is 123. 4. Press the mute/program button to confirm. You will hear a confirmation tone and the new security code shows in the display. NOTE: If you make a mistake, use the delete button to delete the security code and begin again. Area Code From the Handset Setup Menu: 1. Press the caller ID-volume ( 6 or 5) button to scroll to the AREA CODE sub-menu. 2. Press mute/program button to enter the menu.
Tone/Pulse From the Handset Setup Menu: 1. Press the caller ID-volume ( 5 or 6) button to scroll to the TONE PULSE sub-menu. 2. Press mute/program button to enter the menu. TONE/ PULSE 41TONE 2PULSE shows in the display. The default setting is “1 TONE”. 3. Use the touch-tone pad or caller ID-volume ( 5 or 6) to enter 1 TONE or 2 PULSE. 4. Press the mute/program button to confirm. You will hear a confirmation tone and your selection shows in the display.
4. If you select 1YES, press the mute/program button. HOLD BASE PAGE FOR 5 SECONDS, THEN PRESS HANDSET PROGRAM shows in the display. (Your handset should be held near the base during registration process.) 5. Press and hold the page button on the base unit, the charge/in use indicator flashes. Press the handset mute/ program button. REGISTERING shows in the display. HANDSET X REGISTERED shows in the handset display, where X is the handset number. You may now rename your handset.
3. Use the touch-tone pad to select 1 for YES or 2 for NO. Or use the caller ID-volume ( 6 or 5) button to scroll to 1YES or 2NO. WARNING: It is not recommended that a handset be de-registered unless absolutely necessary because once a handset is deregistered, that handset’s telephone features cannot be used until the handset is reregistered. 4. Select NO, if you do not want to de-register. 5.
Global De-registration If one or more handsets becomes lost, you should deregister all handsets to ensure proper system operation. WARNING: It is not recommended that a handset be de-registered unless absolutely necessary because once a handset is deregistered, that handset’s telephone features cannot be used until the handset is reregistered. 1. Disconnect power from the base by pulling the plug out of the back of the unit. 2.
From the Handset Setup Menu: 1. Press the caller ID-volume ( 6 or 5) button to scroll to the DEFAULT SETTING sub-menu. 2. Press the mute/program button to enter the menu. DEFAULT SETTING 1YES 2NO shows in the display. The default setting is 2NO. 3. Use the touch-tone pad to select 1YES or 2NO, or use the caller ID-volume ( 6 or 5) button to move the cursor to 1YES or 2NO. NOTE: If you choose YES all the settings in the programmable menu are returned to factory default setting. 4.
Handset The TALK/CALL BACK and SPEAKER indicator buttons flash when you receive a call and remain lit during a call. The keypad and CID will also light when a call is received. VMWI / Visual Ringer Indicator on Handset IMPORTANT: In order to use this unit’s Voice Mail Waiting Indicator (VMWI) feature, you must subscribe to this service from your phone company. The VMWI indicator on the top of the handset flashes when you receive a new message from your service provider.
Making a Call 1. Press the TALK/CALL BACK or SPEAKER button. Dial the desired number. - OR Dial the number first, then press the TALK/CALL BACK or SPEAKER button. - OR Press the caller ID-volume ( 6 or 5) button to select the desired record, then press the TALK/CALL BACK or SPEAKER button. 2. When finished, press the TALK/CALL BACK or SPEAKER button to hang up. NOTE: You may enter up to 32 pre-dial digits.
NOTE: Adjust the handset volume by pressing the caller ID-volume ( 6 or 5) button during a call. Call Timer After you press the TALK/CALL BACK button on the handset, the built-in call timer shows on the display and counts the length of time of the call in minutes and seconds. Auto Standby If you place the handset in the cradle while the handset is off the hook (during a call), the call is automatically disconnected. Ringer HI/LO/OFF (Shortcut) There are two ways to set the ringer to HI/LO/OFF.
Flash/Call Waiting If you subscribe to the combined Call Waiting Caller ID service from your local telephone company, you will receive Caller ID information (if available) on Call Waiting calls. During a phone call, you will hear a beep to indicate another call is waiting on the line and Caller ID information for the waiting call shows on the handset display. • To connect to the waiting call, press the flash/answerer button on the handset, and your original call is put on hold.
3. Press the redial button first, then use the caller ID-volume ( 6 or 5) button to select the desired redial number. - Press the caller ID-volume ( 5) to review the oldest call and scroll toward the most recent calls (higher numbers). - Press the caller ID-volume ( 6 ) to review the newest call and scroll to older calls (lower numbers). NOTE: You may choose from three last dialed numbers. 4. Press the TALK/CALL BACK button. The number dials automatically.
Handset to Handset Paging (applicable only with additional handsets) 1. Make sure the phone is OFF (not in talk mode). 2. Press and release the int button on a handset. PAGING EXTENSION? shows in the display. 3. Use the touch-tone pad to enter the handset number you want to page. 4. To cancel the page, press the exit, int, or TALK/CALL BACK button on the originating handset, or press the exit button on the receiving handset. Paging All Handsets from a Handset (applicable only with additional handsets) 1.
Paging from the Base/Group Page Use the base-only to page all registered handsets at the same time. 1. Press the page button on the base. All handsets beep for two minutes, and PAGING FROM BASE shows on each handset’s display. 2. To cancel the page, press the page button on the base, or press the TALK/CALL BACK button or the exit button on each handset. Mute To have a private, off-line conversation, use the MUTE feature. The party on the telephone line cannot hear you, but you can hear them. 1.
Volume Boost During a conversation, you may increase the volume by pressing the Volume Boost button on the side of the handset, AUDIO BOOST will show in display. The volume will return to its original setting when you hang up the phone or if you press the Vol Boost button again during conversation. NOTE: The Volume Boost feature can be turned on at any Volume Level setting during conversation.
4. Wait for the person at the receiving handset to press the int button. NOTE: If the receiving handset does not answer within two minutes, the intercom call is automatically canceled. The originating handset displays NO ANSWER. 5. When finished, press the exit button or int button on either handset to deactivate the intercom. NOTE: The system is expandable up to 4 handsets (by purchase of optional Model 27918 handset with recharge cradle).
Advanced Intercom Features Receiving an Incoming Call During an Intercom Call If you receive a telephone call during an intercom call, the intercom call is immediately terminated and both handsets ring. Either handset user may press the TALK/CALL BACK button to answer the call. Using Intercom with External Telephone Calls During a telephone call, you may use the intercom/paging function to page another handset and have an off line, private (two-way) intercom conversation.
2. When finished, press the exit button or int button to end the intercom call, return to the talk mode, and resume your original telephone conversation. Three-Way Calling 1. During an external call, press the int button. LINE ON HOLD EXTENSION? shows in the display. 2. Use the touch-tone pad to select Handset #. You will hear a paging tone and PAGING shows in the originating handset’s display. NOTE: PAGING FROM...
Transferring External Calls to Other Handsets During an external call, you may transfer the external call to another handset. 1. Press the int button on the originating handset to put an external call on hold, and then page the receiving handset. 2. Use the touch-tone pad on the handset to select Handset #. You will hear a paging tone. PAGING shows on the originating handset’s display, and PAGING FROM... shows on the receiving handset’s display. 3.
Caller ID (CID) IMPORTANT: In order to use this unit’s Caller ID features, you must subscribe to either the standard Name/Number Caller ID Service or Call Waiting Caller ID Service. To know who is calling while you are on the phone, you must subscribe to Call Waiting Caller ID Service. This unit receives and displays information transmitted by your local phone company. This information can include the phone number, date, and time; or the name, phone number, date, and time.
• When you hear the call waiting beep in the handset receiver, press the flash/answerer button to put the current call on hold and answer the incoming call. Press FLASH/ answerer again to return to the original call. Receiving CID Records When you receive a call, the Caller ID information is transmitted between the first and second ring. The Caller ID information appears on the display while the phone rings, giving you a chance to monitor the information and decide whether or not to answer the call.
Reviewing CID Records As calls are received and stored, the display is updated to let you know how many calls have been received. To scroll CID records: 1. Make sure the phone is OFF (not in talk mode). 2. Press the caller ID-volume ( 6 ) button to review the newest CID record. 3. Press the caller ID-volume ( 5 ) button to review the oldest CID record first. Dialing a CID Number 1. Make sure the phone is OFF (not in TALK mode). 2. Use the caller ID-volume ( 6 or 5) button to display the desired record. 3.
Number of digits Explanation Example Eleven digits long distance code “1 ” 1-317-888-8888 +3-digit area code +7-digit telephone number. Ten digits 3-digit area code + 317-888-8888 7-digit telephone number. Seven digits 7-digit telephone number. 888-8888 Storing CID Records in Internal Memory You may also store CID information in the phone’s internal memory. NOTE: It is important that you format CID records correctly BEFORE storing in internal memory as you cannot reformat CID records stored in memory. 1.
NOTE: If the memory location is occupied, REPLACE MEMO? is displayed, and you must confirm replacement by pressing the memory button. NOTE: Press the exit button once to keep the previous setting (making no changes) and return to the menu. NOTE: If the selected CID record contains any information that is non-numeric, the unit will not allow this record to transfer to the internal user memory. The handset will display UNABLE TO STORE. To Replace a Stored CID Record 1.
4. Press the delete button to erase the record showing in the display. The display shows DELETED. NOTE: Press the exit button to return to the standby mode without deleting any CID records. Deleting All CID Records 1. Make sure the phone is OFF (not in TALK mode). 2. Use the caller ID-volume ( 6 or 5) button to display any Caller ID record. 3. Press and hold the delete button until DELETE ALL? shows in the display. 4. Press delete button to erase all of the current CID records.
3. Press the desired memory location button (01 through 50) or use the caller ID-volume ( 6 or 5) button to scroll to desired the memory location. NOTE: If the memory location is occupied, the memory location number and stored name and telephone number shows in the display. If the memory location is empty, EMPTY shows in the display. 4. Press the memory button. The display shows ENTER NAME. 5. Use the touch-tone pad to enter a name (up to 15 characters).
7. Use the touch-tone pad to enter the telephone number (up to 20 digits, including pauses (press #pause/ringer button), and press the memory button again to save the record. The unit beeps to confirm. NOTE: The system treats PAUSES as delays or spaces in the dialing sequence. 8. To enter another name and number in a different memory location, return to step 2 and repeat the process. Storing the Last Number Dialed You may transfer all three redial numbers into internal user memory. 1.
7. Press memory button to save. 8. To enter another name and number in a different memory location, return to step 2 and repeat the process. NOTE: If the redial number has more than 20 digits, it cannot be stored in memory.
Deleting Records Stored in Memory 1. Make sure the phone is OFF (not in talk mode). 2. Press the memory button to display SELECT MEMORY 0150. 3. Press the caller ID-volume ( 6 or 5) button to scroll to the record you want to delete or use the touch-tone pad to enter the desired memory location. 4. Press the delete button to mark the record for deletion. The display shows DELETE? 5. Press the delete button to delete the record. DELETED shows in the display.
2. Press the memory button to display SELECT MEMORY 0150. 3. Press the memory location for the phone number you want to dial, or use the caller ID-volume ( 6 or 5) button to scroll to the number you want to dial. 4. Press the TALK/CALL BACK or SPEAKER button. The number dials automatically. Chain Dialing from Memory Use this feature to make calls from records stored in memory which require a sequence of numbers, such as a calling card number used for a frequently called long distance number.
Answering System Operation This section discusses the buttons and features on the answering system. Message Counter Indicator The message counter gives you a numeric display of how many messages you have. The new message indicator flashes to indicate you have new messages. See below for the details. a) Message counter has a number displayed without flashing - No new messages. Shows total number of old messages. b) Message counter has a flashing number displayed - There are new messages.
h) Message counter has “LA” - The answering system is being accessed remotely. i) Message counter has “En“ on the display - English is selected as the current voice prompt during language selection. j) Message counter has “Fr“ on the display - French is selected as the current voice prompt during language selection. k) Message counter has “SP“ on the display - Spanish is selected as the current voice prompt during language selection.
3. Release the memo button when you are finished recording the memo. NOTE: Maximum recording time for memo is 3 minutes. Screening Calls from the Base 1. When the answering system answers the call, listen while the caller leaves a message (to determine who is calling). 2. To speak to the caller, pick up the handset, and press the TALK/CALL BACK or SPEAKER button. The answering system automatically stops recording when you activate the handset or pick up an extension phone.
• Press and release the review button to restart the current message. • Press and release the review button twice to go to the previous message. • Press and release the skip button to go to the next message. • Press the delete button to erase the current message. Memory Full When the answering system memory is full, the system answers after 10 rings. You should erase some messages so the answering system may record new messages.
To erase a message from the handset : 1. Press the flash/answerer button on the handset 2. Press the play/stop (key 2) on the handset. 3. Press the erase (key 0) on the handset to erase a message during playback. NOTE: Erased messages cannot be restored. Remote Access You may access the answering system with the cordless handset or from any tone-dial compatible telephone. Cordless Handset Use the corresponding handset keys just like you would use the base buttons (see “Answering System Setup”).
Screening Calls from the Handset Use the handset to screen calls even when you can’t hear the answering system. When the answering system picks up: 1. Press the flash/answerer button to access the answering system. CALL SCREENING shows on the display. 2. Listen as the caller leaves a message. 3. Press the TALK/CALL BACK or SPEAKER buttons to speak to the person or press the flash/answerer button to stop screening the call.
3. Follow the voice menu to use the answering system’s remote functions. The remote feature lets you perform the following functions: To Press this button Review message 1 Play back messages 2 Stop message playback 2 Erase message 0 (during message playback) Skip message 3 Turn off/on answerer 4 Review voice menu options 7 Memory Full When answering system memory is full, the system answers after 10 rings, beeps and waits for you to enter the 3-digit security code.
Belt Clip and Optional Headset Connecting the Belt Clip 1. To attach the belt clip, insert the sides of the belt clip into the slots on each side of the handset. 2. Snap the ends of the belt clip into place. Connecting an Optional Headset to the Handset Each handset can be used with an optional headset hands free operation. 1. Connect the headset to the headset jack on the side of the handset. The handset receiver and microphone are disabled when the headset is connected. 2.
Changing the Battery 1. 2. 3. 4. 5. 6. CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved model 5-2721 Nickel-metal Hydride battery (Ni-MH), which is compatible with this unit. Make sure the telephone is OFF (not in TALK mode) before you replace the battery. Remove the battery compartment door. Disconnect the battery plug from the jack inside the battery compartment and remove the battery pack from the handset.
Battery Safety Precautions • Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type, toxic materials could be released which can cause injury. • To reduce the risk of fire or personal injury, use only the Nickel-metal Hydride battery listed in the User’s Guide. • Keep batteries out of the reach of children. • Remove batteries if storing over 30 days. NOTE: The RBRC seal on the battery used in your Thomson Inc.
Display Messages The following messages shows the status of the phone, provides Caller ID information, or helps you set up and use your phone. BLOCKED NUMBER Indicates the person is calling from a number which is blocked from transmission. CHARGING... Indicates the handset needs to charge for a period of time before it can resume normal function. DELETE ALL? Prompt asking if you want to erase all CID records. Prompt asking if you want to erase DELETE CALL ID? the CID record showing on the display.
END OF LIST ENTER NAME ENTER TEL NUMBR NEW HANDSET NAME HANDSET NEEDS REGISTRATION INCOMPLETE DATA LINE IN USE LONG DISTANCE 74 Indicates that there is no additional information in CID memory. Prompt telling you to enter a name in one of the 50 memory locations. Prompt telling you to enter a telephone number in one of the 50 memory locations. Indicates call or calls which have not been reviewed. Prompt telling you to enter the user name for the registered handset.
LOW BATTERY NEW VOICE MAIL CALL SCREENING MSG WAITING OFF NEW CALL XX NO CALLS NO USER MEMORY OUT OF RANGE PAGING or PAGING FROM Indicates the battery needs to be charged. Indicates voice mail has not been retrieved from service provider. Indicates you may use the handset to screen calls before answering the call. Indicates voice mail has been retrieved from service provider. XX represents the number of new CID records not reviewed. Indicates there are no CID records in memory.
REPT SEARCHING SPKR UNKNOWN CALLER/ NAME/NUMBER Indicates a repeat call message. Indicates a new call from the same number was received more than once. Indicates handset is searching for the base. Indicates the handset is in speakerphone mode. Indicates incoming call is from an area not serviced by CID or the CID information was not sent. Answering System Display Messages The following messages show the status of the answering system or help you set up and use the system.
Handset Sound Signals Signal A long warbling tone (with ringer on) Three short beeps (several times) One beep every 7 seconds Meaning Signals an incoming call Page signal Low battery warning Troubleshooting Guide Telephone Solutions No dial tone • Check or repeat installation steps: Make sure the base power cord is connected to a working electrical outlet. Make sure the telephone line cord is connected to the base and the wall jack. • Connect another phone to the same jack.
• The handset should beep when you press the TALK/ CALL BACK button, and the charge indicator on the base should be lit when the handset rests in the cradle. If not, the battery may need to be charged. • Place handset in charge cradle for at least 20 seconds to reset the unit. Handset does not ring • Make sure the handset ringer software switch is set to on. • The handset may be out of range of the base. Move closer to the base. • You may have too many extension phones on your line.
Unit beeps • Clean the charging contacts on the cordless handset and base charge cradle with a soft cloth or an eraser. • See solutions for “No dial tone ” on previous page. • Replace the battery. Memory dialing doesn’t work • Did you program the memory location keys correctly? • Did you follow proper dialing sequence? Unit locks up and no communication between the base and cordless handset • Unplug the power adaptor from the electrical outlet and the back of the base. Remove the handset battery.
Caller ID Error Message • The unit displays this message if it detects anything other than valid Caller ID information during the silent period after the first ring. This message indicates the presence of noise on the line. No Caller ID • You must be subscribed to the standard Name/Number Caller ID service from your local telephone company to receive CID information.
Answers on 10th ring • Make sure answering system is turned on. • Answering system memory may be full. Erase some messages. Incoming messages are incomplete • An extension phone may have been lifted as a message is received. • Answering system memory is full. Erase some messages. • You may have accidently pressed the play/stop button during playback and stopped the message. Won’t respond to remote commands • You must use a tone-dial phone. This phone does not support pulse (rotary) dialing.
• Atmospheric conditions, such as strong storms. • Base is installed in the basement or lower floor of the house. • Base is plugged into AC outlet with other electronic devices. • Baby monitor is using the same frequency. • Handset battery is low. • You’re out of range of the base. General Product Care To keep your unit working and looking good, follow these guidelines: • Avoid dropping the handset, as well as other rough treatment to the phone. • Clean the phone with a soft cloth.
Service If trouble is experienced with this equipment, for repair or warranty information, please contact customer service at 1-800-448-0329. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This product may be serviced only by the manufacturer or its authorized service agents. Changes or modifications not expressly approved by Thomson Inc. could void the user’s authority to operate this product.
Index A Accessing the Answering System from Another Location 68 Accessory Information 93 Advanced Intercom Features 49 Answering Calls 41 Answering System Display Messages 76 Answering System Operation 63 Answering System Setup 19 Answering System Solutions 80 Area Code 34 Audio Predial 31 Auto Standby 42 B Base Layout 16 Base Station 18 Battery Safety Precautions 72 Battery Solutions 80 84 Before You Begin 12 Belt Clip and Optional Headset 70 C Caller ID (CID) 52 Caller ID Solutions 79 Call Timer 42 Ca
Index D G De-Registration 36 Default Setting 38 Deleting a CID Record 56 Deleting All CID Records 57 Deleting Records Stored in Memory 61 Dialing a CID Number 54 Dialing a Number from Memory 61 Digital Security System 13 Display Messages 73 General Product Care 82 Global De-registration 38 E Equipment Approval Information 2 Erasing Messages 66 Exit 44 F FCC RF Radiation Exposure Statement 6 Flash/Call Waiting 43 H Handset Layout 15 Handset Name 26 Handset Setup 25 Handset Sound Signals 77 Handset to H
Index P Interference Information 4 Introduction 12 K Key Tone 31 L Language 25 Last Number Redial 43 Leaving a Message/Memo 64 Licensing 6 Limited Warranty 89 M Making a Call 41 Making an Intercom Call 47 Memory 57 Memory Full 66, 69 Message Alert (for answering system) 32 Message Counter Indicator 63 Message Playback 65 Mute 46 86 Page 44 Paging All Handsets from a Handset 45 Paging from the Base/Group Page 46 Parts Checklist 12 Pre-Dialing 41 Programming Functions 23 Programming the Telephone 23 R R
Index Reviewing And Deleting Stored VIP Melody Record 30 Reviewing CID Records 54 Reviewing Records Stored in Memory 60 Ringer HI/LO/OFF (Shortcut) 42 Ringer Tone 27 Ringer Volume 27 Rings to Answer (for answering system) 32 Room Monitor (applicable only with additional handsets) 23 S Screening Calls from the Base 65 Screening Calls from the Handset 68 Security Code 33 Service 83 Setting the Voice Prompt Language 20 Speakerphone Operation.
Index Transferring External Calls to Other Handsets 51 Troubleshooting Guide 77 Two-Way Calling 49 U Using Intercom with External Telephone Calls 49 V VIP Melody 28 Visual Indicators 39 VMWI / Visual Ringer Indicator on Handset 40 Voice Instruction 21 Voice Time/Day Stamp and Real Time Clock 20 Volume Boost 47 W Wall Mounting the Base 20 88
Limited Warranty What your warranty covers: • Defects in materials or workmanship. For how long after your purchase: • One year, from date of purchase. (The warranty period for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.) What we will do: • Provide you with a new or, at our option, a refurbished unit. The exchange unit is under warranty for the remainder of the original product’s warranty period.
• Pay any charges billed to you by the Exchange Center for service not covered by the warranty. • Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case of damage or loss. • A new or refurbished unit will be shipped to you freight prepaid. What your warranty does not cover: • Customer instruction. (Your Owner’s Manual provides information regarding operating instructions and user controls. Any additional information, should be obtained from your dealer.
Product Registration: • Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be necessary. The return of the card is not required for warranty coverage. Limitation of Warranty: • The warranty stated above is the only warranty applicable to this product. All other warranties, express or implied (including all implied warranties of merchantability or fitness for a particular purpose) are hereby disclaimed.
How state law relates to this warranty: • Some states do not allow the exclusion nor limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts so the above limitations or exclusions may not apply to you. • This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. If you purchased your product outside the USA: • This warranty does not apply. Contact your dealer for warranty information.
Accessory Information DESCRIPTION Handset Replacement Battery AC Power converter Belt Clip Headset Accessory Handset with Charge Cradle MODEL NO. 5-2721 5-2760 5-2717 5-2425 27918 To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free 1-800-338-0376. A shipping and handling fee will be charged upon ordering.
Model 27907 00019188 (Rev. 0 Dom E) 07-11 Printed in China Thomson Inc. 10330 North Meridian Street Indianapolis, IN 46290 © 2007 Thomson Inc.
