Model 25865 5.
Equipment Approval Information Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA. 1 Notification to the Local Telephone Company On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment.
Interference Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Table of Contents Equipment Approval Information. .......................2 Interference Information......................................3 Hearing Aid Compatibility (HAC).........................3 Licensing..................................................................3 FCC RF Radiation Exposure Statement. ............3 Introduction............................................................6 Before You Begin...................................................6 Parts Checklist.............................
Table of Contents Volume. ............................................................26 Base Speakerphone ............................. 26 Cordless Handset................................26 Mute. ................................................................26 Hold. ................................................................ 27 Global De-registration................................. 27 Room Monitor................................................ 27 Call Transfer. ....................................
Introduction CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference. IMPORTANT: Because cordless phones operate on electricity, you should have at least one phone in your home that isn’t cordless, in case the power in your home goes out. Before You Begin Parts Checklist Make sure your package includes the items shown here.
Installation Digital Security System Your cordless phone uses a digital security system to protect against false ringing, unauthorized access, and charges to your phone line. INSTALLATION NOTE: Some cordless telephones operate at frequencies that may cause or receive interference with nearby TVs, microwave ovens, and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV, microwave ovens, or VCR.
Handset Layout Display CID 5 or 6/soft key for display prompt selection (caller ID -/+ button) soft key for left display prompt TALK/LINE 1/flash 1 (button) soft key for right display prompt TALK/LINE 2/flash 2 (button) END/CANCEL (button) 7 (review button) ERASE (button) *TONE (button) handsfree (button) 8 (skip button) PLAY/STOP (button) #PAUSE (button) intercom (button) redial (button)
Base Layout soft key for left display prompt TALK/LINE 1/flash 1 (button) CID 5 or 6/soft key for display prompt selection (caller ID -/+ button) END/CANCEL (button) soft key for right display prompt Display charge/in use (indicator) TALK/LINE 2/flash 2 (button) 8 (skip button) delete (button) 7 (review button) PLAY/STOP 1 and 2 (buttons/ indicators) msg fwrd/memo (message forward/ memo button) 5 or 6 vol (+/- speaker volume buttons) *TONE (button) redial (button) handsfree (button) #PAUSE (button
Installing the Phone Installing the Handset Battery NOTE: You must connect the handset battery before using the cordless handsets. CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. appoved Nickel-Cadmium (Ni-Cd) battery model 5-2548, which is compatible with this unit. 1. Locate battery and battery door which are packaged together inside a plastic bag and are separate from the handset. 2. Locate the battery compartment on the back of the handset. 3.
Installing the Base Station Installing the Backup Batteries on Base Unit To avoid power outage, you can install four AA alkaline batteries (not included in sales) into the base as the backup. 1. Remove the battery compartment cover (located on the bottom of the base). 2. Follow the battery installation display and insert four AA alkaline batteries inside the compartment. 3. Put the battery compartment cover back into place. Connecting the Base Station 1.
Base Speakerphone Set Up NOTE: Changing menu settings on the base will only change the settings on the base and changing menu settings on the handset will only change settings on the handset. For example, if you change the language on the handset, it will not change the language on the base.
Base Voice/Display Prompt Language The voice prompt language is the same as the display prompt language. If your voice prompt language is Spanish, the display prompt language is Spanish. If your voice prompt language is French, the display prompt language is French as well. The default prompt language is English. 1. Make sure your phone is OFF (not in talk mode). 2. Press the MENU soft key to go to the main menu. 3. Use the 5 or 6 buttons to scroll to SET LANGUAGE. 4. Press the SELECT soft key to confirm.
Set Time From the DATE/TIME Menu: 1. Use the 5 or 6buttons to scroll to SET TIME. 2. Use the touch-tone pad to enter the current time. 3. Use the AM / PM soft key to select AM or PM. NOTE: The AM/PM selection is not available in 24 HOUR CLOCK format. Time Format From the DATE/TIME Menu: 1. Use the 5 or 6buttons to scroll to TIME FORMAT. 2. Use the CHANGE soft key to select 12 HOUR CLOCK or 24 HOUR CLOCK. 3. Press the DONE soft key to save the selection. Date Format From the DATE/TIME Menu: 1.
6. Press the SELECT soft key to confirm. 7. Use the 5 or 6 buttons to select TONE or PULSE. 8. Press the DONE soft key to confirm. Base - Set Local Area Codes You can progrom the way the Caller ID records are displayed, for up to five different codes for your area. For example; if 7 digits is selected, the number will be displayed as xxx-xxxx, and etc. 1. Make sure your phone is OFF (not in talk mode). 2. Press the MENU soft key to go to the main menu. 3.
Base Ringer Tone From the Ringer Menu: 1. Use the 5 or 6 buttons to scroll to RINGER TONE. 2. Press the CHANGE soft key to select. 3. Use the 5 or 6 buttons to scroll to the desired setting. You will hear a sample of the ringer tone you select. 4. Press the DONE soft key to confirm. NOTE: Ringer Tone 1 through 10 are for dual tone ringer tone and Melody 1 through 10 are for melodies.
Answerer Setup You can program the following items independently for MAILBOX 1 and MAILBOX 2 under the ANSWERER SETUP menu; Answer ON/OFF, Outgoing Announcement, Rings to Answer, Security Code, Forwarding Messages, and Recording Quality. To access the ANSWERER SETUP Menu: 1. Make sure your phone is OFF (not in talk mode). 2. Press the MENU soft key to go to the main menu. 3. Use the 5 or 6 buttons to scroll to ANSWERER SETUP. 4. Press the SELECT soft key to confirm. 5.
Sample Outgoing Announcement Hi, this is (use your name here), I can’t answer the phone right now, so please leave your name, number and a brief message after the tone, and I’ll get back to you. Thanks. Changing the Outgoing Announcement From the Answerer Setup Menu: 1. Use the 5 or 6buttons to scroll to ANNOUNCEMENT. 2. Press the SELECT soft key to enter the menu. 3. Press the 5 or 6buttons to select CHANGE. 4. Press the SELECT soft key to enter the menu. CHANGE DEFAULT RECORDED shows in display. 5.
Forwarding Messages This function will automatically forward the answerer’s messages to another phone number which allows you to receive your messages soon after they are left and eliminates the need to call periodically to check for messages remotely. You may program the following items under the Forwarding Messages menu; Set Forward Number, Forward ON/OFF, View Unit ID and Number of Retries. Set Forwarding Messages From the Answerer Setup Menu: 1. Use the 5 or 6 buttons to scroll to FORWARD MSG. 2.
View Unit ID The unit's identification code number is for reference purposes only. Number of Retries If the line of desired number is busy, answerer will continue to try to forward the messages again (up to three times, depending on selection) at a later time. From the Answerer Setup Menu: 1. Use the 5 or 6 buttons to scroll to FORWARD MSG. 2. Press the SELECT soft key to enter the menu. 3. Use the 5 or 6buttons to scroll to NUM OF RETRIES. 4. Press the SELECT soft key to enter the menu.
Handset Display Prompt Language The default display prompt language is English. 1. Make sure your phone is OFF (not in talk mode). 2. Press the MENU soft key to go to the main menu. 3. Use the 5 or 6 buttons to scroll to SET LANGUAGE. 4. Press the SELECT soft key to confirm. 5. Press the 5 or 6 buttons or CHANGE soft key to select ENGLISH, FRANCAIS or ESPANOL. 6. Press the DONE soft key to save the selection.
Handset Ringer Tone From the Ringer Menu: 1. Use the 5 or 6 buttons to scroll to RINGER TONE. 2. Press the CHANGE soft key to select. 3. Use the 5 or 6 buttons to scroll to the desired setting. You will hear a sample of the ringer tone you select. 4. Press the DONE soft key to confirm. NOTE: Ringer Tone 1 through 10 are for dual tone ringer tone and Melody 1 through 10 are for melodies.
Handset Registration Make sure your phone is OFF (not in talk mode). Press the MENU soft key to go to the main menu. Use the 5 or 6 buttons to scroll to REGISTRATION. Press the SELECT soft key to confirm. PRESS AND HOLD PAGE BUTTON UNTIL BEEP shows in the display. 5. Press and hold the page button on base unit until you hear a long tone at the handset. HANDSET X REGISTERED shows in the handset display, where X is the handset number. You will hear a confirmation tone.
Set Time From the DATE/TIME Menu: 1. Use the 5 or 6buttons to scroll to SET TIME. 2. Use the touch-tone pad to enter the current time. 3. Use the AM / PM soft key to select AM or PM. NOTE: The AM/PM selection is not available in 24 HOUR CLOCK format. Time Format From the DATE/TIME Menu: 1. Use the 5 or 6buttons to scroll to TIME FORMAT. 2. Use the CHANGE soft key to select 12 HOUR CLOCK or 24 HOUR CLOCK. 3. Press the DONE soft key to save the selection. Date Format From the DATE/TIME Menu: 1.
4. 5. 6. 7. Press the SELECT soft key to confirm. Press the FORMAT soft key to change the length of the CID records. Use the touch-tone pad to enter your 3-digit area code. Press the DONE soft key to confirm the selection. Basic Operation Charge/In Use Indicator The phone is ON when the LED indicator on the handset and the charge/in use indicator on the base is lit. The handset and base indicators flash when you receive a call. Answering a Call 1.
Flash Use the TALK/LINE1/flash1, TALK/LINE2/flash2 button on base or handset to activate custom calling services such as call waiting or call transfer, which are available through your local phone company. Number Redial You may redial a number up to 32 digits long. To quickly redial the last number you dialed: 1. Press the TALK/LINE1/flash1, TALK/LINE2/flash2 or handsfree button. 2. Press the redial button. -ORTo choose from the last five numbers you dialed through menu: 1.
Hold Press the HOLD soft key to put a call on hold. LX ON HOLD shows in the display, where X is the line number. To take a call off hold, press the UNHOLD soft key. • To switch a call on hold from the base to the cordless handset, press the TALK/LINE1/ flash1, TALK/LINE2/flash2 or handsfree button on the handset. Paging the Cordless Handset This feature helps you locate a misplaced handset. Press and release the page button on the base.
5. XXX READY TO ROOM MONITOR shows in display, where XXXX is the unit's name. 6. Press the intercom button on the unit you wish to listen from. The list of registered units shows in the display. 7. Use the 5 or 6buttons to select the unit you wish to monitor. 8. Press the PAGE soft key to confirm. 9. The first unit will then turn on the microphone and the second unit will turn on earpiece to monitor sound. NOTE: Handsets can be on cradle or off cradle for room monitoring to work.
Intercom Operation A two-way intercom is possible between the base and cordless handset(s) without tying up the telephone line and since the telephone line is not used, you can still receive incoming calls. Making an Intercom Call 1. Make sure the phone is OFF (not in TALK mode). 2. Press the intercom button. 3. Use the 5 or 6 buttons to select the desired handset or base. NOTE: If you only have one handset registered in the system, it is paged automatically. 4. Press the PAGE soft key. 5.
Advanced Intercom Features Receiving an Incoming Call During an Intercom Call If you receive a telephone call during an intercom call, both handsets or base will emit alert tone and remain in intercom mode. Either handset or base user may press the corresponding TALK/LINEx/flashx button or the handsfree button to answer the call.
NOTE: A handset or base can enter conference mode directly by pressing the TALK/LINE1/flash1, TALK/LINE2/flash2 on the second handset or base during a call. Between a handset or base and external calls on the Line 1 and Line 2 1. During an external call on either Line 1 or Line 2, press the HOLD soft key to put the call on hold. 2. If the originating line is Line 1, press the TALK/LINE2/flash2 button. Line 1 icon flashes and Line 2 icon shows in the display steadily. 3.
Caller ID (CID) IMPORTANT: In order to use this unit’s Caller ID features, you must subscribe to either the standard Name/Number Caller ID Service or Call Waiting Caller ID Service. To know who is calling while you are on the phone, you must subscribe to Call Waiting Caller ID Service. This unit receives and displays CID information transmitted by your local telephone company. This information can include the phone number, date and time; or the name, phone number, and date and time.
Storing CID Records (In CID Memory) If you are not at home or cannot answer, your telephone’s Caller ID memory stores the data for the most recent 40 calls you received so that you can see who called while you were unavailable. When the 41st call is received, the oldest Caller ID record (1st call) is automatically deleted. You may review the stored information at any time. Calls received since your last review are marked as NEW in the display.
Available formats include: Number of digits Eleven digits Ten digits Seven digits Explanation long distance code “1” + 3-digit area code + 7-digit telephone number. 3-digit area code + 7-digit telephone number. 7-digit telephone number. Example 1-317-888-8888 317-888-8888 888-8888 NOTE: If the telephone number is corrupted, such as an alphabetical character in a number field, you will hear an error tone and the number is not dialed. Unit displays UNABLE TO DIAL.
8. Press the 6 button to scroll to ENTER NUMBER. NOTE: The system treats PAUSES as delays or spaces in the dialing sequence. Each pause counts as 1 digit in the dialing sequence. 9. Use the touch-tone pad to enter the telephone number (up to 24 digits, including pauses), and press the 6 button to scroll to VIP MELODY. 10. Use the 5 or 6 button or CHANGE soft key to scroll to the desired melody. You will hear a sample of the ringer tone you select. 11. Press the DONE soft key to save the record.
Memory The cordless handset and base each have their own separate memory storage areas. Store fifty 11-character names and 24-digit telephone numbers in the handset and forty 11-character names and 24-digit telephone numbers in the base memories. NOTE: Memory records are stored and searched in alphabetic order.
Inserting a Pause in the Dialing Sequence Press the #PAUSE button on the touch-tone pad twice to insert a delay in the dialing sequence of a stored telephone number when a pause is needed to wait for a dial tone (for example, after you dial 9 for an outside line, or wait for a computer access tone.) A pause shows on the display as a P. Each pause counts as 1 digit in the dialing sequence. If you need a longer pause, press the #PAUSE button twice again. Reviewing a Stored Number 1.
Deleting Records Stored in Memory 1. 2. 3. 4. 5. 6. Make sure the phone is OFF (not in talk mode). Press the MEMORY soft key to enter the phone book. Use the 5 or 6 button to scroll to desired record. Press the OPTIONS soft key to access the option menu. Use the 5 or 6 button to scroll to DELETE. Press the SELECT button to confirm the deletion. MEMORY DELETED shows in the display. Dialing a Number from Memory 1.
Chain Dialing from Memory Use the Dialing a Number from Memory feature to make calls that require a sequence of numbers, such as a frequently used long distance card number. This can be storing the various segments as a phone book record and then memory dialing in the correct sequence. TIP: Wait for the access tones before pressing the memory button or your call might not go through. Transferring Memory NOTE: Transferring memory between the base and the handset can ONLY be done with the cordless handsets.
Answering System Operation This section discusses the buttons and features on the answering system. Handset Messages Indicator The handset MESSAGES indicator shows you have new messages. It blinks if there are new messages. The ans on/off button must be ON in order for the MESSAGES indicator to work. Screening Calls from the Base 1. Wait for the caller to begin leaving a message (to determine who is calling). 2.
Handset The display on the handset shows # MSG when you have messages. 1. Make sure the phone is OFF (not in talk mode). 2. Press the MENU soft key to access main menu. 3. Use the 5 or 6button to scroll to MESSAGES. 4. Press the SELECT soft key to confirm. 5. Use the 5 or 6 button to scroll to desired MAILBOX 1 OR 2. 6. Press the SELECT soft key to access the option menu. ANSWERER REMOTE ACCESS shows in display and unit announces the following; • Press 2 to play messages. • Press 2 to stop.
To erase all messages from the base: 1. Press the PLAY/STOP. The message plays. 2. Press and hold the delete button. ERASE ALL MESSAGES? shows in the display. 3. Press the YES soft key to confirm the deletion. ALL MESSAGES ERASED shows in the display. To erase a message from the handset: 1. Press the MENU soft key on the handset. 2. Use the 5 or 6 buttons to scroll to MESSAGES. 3. Press the SELECT soft key to confirm.
Remote Access You can access your answering system from any touch-tone phone by entering your 3-digit security code during the playing of outgoing announcement or after you hear the outgoing announcement. 1. Dial the telephone number to which the answering system is connected. 2. Enter the security code during the outgoing announcement or after you hear the tone. 3. Follow the voice menu to use the answering system’s remote functions. Belt Clip and Optional Headset Connecting the Belt Clip 1.
Changing the Battery 1. 2. 3. 4. 5. 6. CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. appoved Nickel-Cadmium (Ni-Cd) battery model 5-2548, which is compatible with this unit. Make sure the telephone is OFF (not in TALK mode) before you replace the battery. Remove the battery compartment door. Disconnect the cord attached to the battery pack and remove the battery pack from the handset.
Display Messages The following indicators show the status of a message or of the unit. BLOCKED CALL/ The person is calling from a name or number that has been BLOCKED NAME/ blocked from transmission. BLOCKED NUMBER BUSY Indicates the system is busy and not able to connect to the system. CALL WAITING Indicates a call is waiting on the line. DELETE ALL? Prompt asking if you want to erase all Caller ID records.
Handset Sound Signals Signal Meaning A long warbling tone (with ringer on) Three short beeps One short beep (every 7 seconds) Signals an incoming call Page signal Low battery warning Troubleshooting Guide Caller ID Solutions No display • Fully charge (for 16 hours) or replace the battery. • If you are using AC (electrical) power, make sure that the unit is connected to a nonswitched electrical outlet. Unplug the AC power converter from the unit and plug it back in.
Dial tone is OK, but can’t dial out • Make sure the TONE/PULSE setting on the base is set to the type of phone service you are subscribed to. Handset/Base does not ring • Make sure the handset ringer switch is turned on and the base ringer is programmed to HI. • The cordless handset may be out of range. Move closer to the base. • You may have too many extension phones on your line. Try unplugging some phones. • Check for dial tone. If no dial tone is heard, see solutions for "No dial tone.
General Product Care To keep your unit working and looking good, follow these guidelines: • Avoid putting the phone near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). • DO NOT expose to direct sunlight or moisture. • Avoid dropping the handset, as well as other rough treatment to the phone. • Clean the phone with a soft cloth. • Never use a strong cleaning agent or abrasive powder because this will damage the finish.
Service If trouble is experienced with this equipment, for repair or warranty information, please contact customer service at 1-800-448-0329. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This product may be serviced only by the manufacturer or its authorized service agents. Changes or modifications not expressly approved by Thomson Inc. could void the user’s authority to operate this product.
first rental is also required. Also print your name and address and a description of the defect. Send via standard UPS or its equivalent to: Thomson Inc. 11721 B Alameda Ave. Socorro, Texas 79927 • Pay any charges billed to you by the Exchange Center for service not covered by the warranty. • Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case of damage or loss. • A new or refurbished unit will be shipped to you freight prepaid.
Index C A Accessory Information 48 Advanced Intercom Features Answerer Setup 17 Answering a Call 25 Answering System Operation 30 40 B Base - Set Local Area Codes 15 Base Date/Time 13 Base Key Tone 16 Base Layout 9 Base Name 13 Base Ring To Answer 18 Base Ringer Tone 16 Base Ringer Volume 15 Base Ringers 15 Base Speakerphone 26 Base Speakerphone Set Up 12 Base Unit 40, 42 Base VIP Melody Tone 16 Base Voice/Display Prompt Language 13 Basic Operation 25 Battery Safety Precautions 44 Battery Solutions 47
Index F I FCC RF Radiation Exposure Statement 3 Flash 26 Forwarding Messages 19 Forwarding Messages ON/OFF 19 Important Installation Guidelines Index 51 Inserting a Pause in the Dialing Sequence 37 Installation 7 Installing the Backup Batteries on Base Unit 11 Installing the Base Station 11 Installing the Handset Battery Installing the Phone 10 Intercom Operation 29 Interference Information 3 Introduction 6 G General Product Care 48 Global De-registration 27 H Handset 41 Handset - Setting Local Area C
Index O Outgoing Announcement Speakerphone Volume 12 Storing a Name and Number in Memory 36 Storing CID Records (In CID Memory) 33 Storing CID Records in Internal Memory 34 Storing the Last Number Dialed 36 17 P Parts Checklist 6 R Receiving an Incoming Call During an Intercom Call Receiving an Intercom Call 29 Receiving CID Records 32 Recording Quality 20 Recording the Outgoing Announcement Remote Access 43 Reviewing a Stored Number 37 Reviewing Call Records 33 Reviewing the Outgoing Announcement Room
Model 25865 00007198 (Rev. 0 Dom E/S) 06-08 Printed in China Thomson Inc. 10330 North Meridian St. Indianapolis, IN 46290-1024 © 2006 Thomson Inc.
