Owner's Guide

24 49-2000376 Rev. 4
Problem Possible Cause What To Do
Excessive smoking during
broiling
Food too close to burner element. /RZHUWKHUDFNSRVLWLRQRIWKHIRRG
Oven door will not open
after a clean cycle
Oven too hot. Allow the oven to cool below locking temperature.
Oven not clean after a
clean cycle
Oven controls improperly set. See the Cleaning the Oven section.
Oven was heavily soiled. Clean up heavy spillovers before starting the clean
cycle. Heavily soiled ovens may need to self-clean
again or for a longer period of time.
“F— and a number or
letter” are displayed on
LCD screen
You have a function error code. Press DismissRQWKH/&'VFUHHQ$OORZWKHRYHQWR
cool for one hour. Put the oven back into operation.
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repeats, call for service.
LCD is not functioning
properly
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven controls improperly set. See the Cooking Modes or Settings section to ensure
proper use. Ensure unit is updated to the most recent
software update.
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does not correct the issue, cycle power at the circuit
breaker and ensure unit is updated to the most recent
software update.
/&'LVIDXOW\ Cycle power at the circuit breaker and ensure unit is
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persists, call service to assess the issue.
Power outage, clock
resets
Power outage or surge 5HVHWWKHFORFN,IWKHRYHQZDVLQXVH\RXPXVWUHVHW
it by pressing Cancel, setting the clock and resetting
any cooking function.
“Burning” or “oily” odor
emitting from the vent
This is normal in a new oven and will disappear in
time.
To speed the process, set a self-clean cycle for a
minimum of 3 hours. See the Cleaning the Oven
section.
Strong odor An odor from the insulation around the inside of the
oven is normal for the first few times the oven is used.
This is temporary and will go away after several uses or
a self-clean cycle.
Fan noise A cooling fan may automatically turn on. This is normal. The cooling fan will turn on to cool
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oven is turned off.
My oven door glass
appears to be "tinted" or
have a "rainbow" color. Is
this defective?
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to reflect the heat back into the oven to prevent heat
loss and keep the outer door cool while baking.
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see this tint or rainbow color.
Sometimes the oven takes
longer to preheat to the
same temperature
Cookware or food in oven The cookware or food in the oven will cause the oven to
take longer to preheat. Remove items to reduce preheat
time.
1XPEHURIUDFNVLQRYHQ Adding more racks to the oven will cause the oven to
take longer to preheat. Remove some racks.
'LIIHUHQWFRRNLQJPRGHV The different cooking modes use different preheat
methods to heat the oven for the specific cooking
mode. Some modes will take longer than others (i.e.
convection bake multi).
Oven will not work
remotely
Router issues, no wireless signal, etc. For assistance with oven wireless network connectivity,
please call 1-800-220-6899.
Oven is not connected.
Oven camera image is not
clear
Oven door glass is dirty Follow directions in Cleaning the Oven section to
properly clean oven door glass.
No image on oven camera
app
Camera cable unplugged Check to make sure camera cable is plugged into
bottom of door.
Troubleshooting tips ... %HIRUH\RXFDOOIRUVHUYLFH
TROUBLESHOOTING TIPS