User's Manual

MDS 05-3627A01, Rev. D LEDR Series I/O Guide 139
19.2 FACTORY REPAIRS
Component level repair of radio equipment is not recommended in the
field. Many components are installed using surface mount technology,
which requires specialized training and equipment for proper servicing.
For this reason, the equipment should be returned to the factory for any
PC board repairs. The factory is best equipped to diagnose, repair and
align your radio to its proper operating specifications.
If return of the equipment is necessary, you will be issued a Service
Request Order (SRO) number. The SRO number will help expedite the
repair so that the equipment can be repaired and returned to you as
quickly as possible. Please be sure to include this number on the outside
of the shipping box, and on any correspondence relating to the repair. No
equipment can be accepted for repair without an SRO number.
A statement should accompany the radio describing, in detail, the
trouble symptom(s), and a description of any associated equipment nor-
mally connected to the radio. It is also important to include the name and
telephone number of a person in your organization who can be contacted
if additional information is required.
The radio must be properly packed for return to the factory. The original
shipping container and packaging materials should be used whenever
possible. All factory returns should be addressed to:
When repairs have been completed, the equipment will be returned to
you by the same shipping method used to send it to the factory. Please
specify if you wish to make different shipping arrangements.
Microwave Data Systems Inc.
Product Service Department
(SRO No. XXXX)
175 Science Parkway
Rochester, NY 14620 USA