Owner's Manual

49-60820 41
TROUBLESHOOTING TIPS
Problem Possible Causes What to Do
PRECISE FILL will not fill container Normal, PRECISE FILL requires use
of dispenser paddle
For a specific amount of water, select
PRECISE FILL to dispense water
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Freezer cooling, fresh food not
cooling
Normal, when refrigerator first plugged
in or after extended power outage
Wait 24 hours for temperature in both
compartments to reach selected
temperatures.
Ice dispenser opens after closing
freezer drawer
Normal The ice dispenser door may open
after closing freezer door to allow
access
Hot water does not work Operation disabled 0DNHVXUH³+RW:DWHU'LVDEOHG´LV
not selected
Low water pressure Make sure water line is not kinked
Water supply line turned off or not
connected
See Installing the Water Line
Water filter clogged or filter/bypass
plug not installed
Replace filter cartridge or remove
filter and install bypass plug*
Hot water continues to dispense for
a short time after releasing the knob
Water filter is partially clogged or low
water pressure (<40 psi)
Replace filter cartridge or remove
filter and install bypass plug* or
increase water pressure
Difficult to open the Icebox door Icebox door gasket might stick to main
door if it remains closed for a long
duration
Disengage the door latch, wait for 3
minutes then open the Icebox door
Fresh food door not closing fully Fresh food door gasket may have
unseated and interfering with
articulating mullion operation
Reseat the gasket all the way in the
groove
Low brewing flow rate There may have been a dent at the
bottom of K-Cup causing the pin
to pierce the filter allowing coffee
grounds clogging the bottom pin
Avoid using damaged/dented K-cups,
and clean the lower needle before
next brew
Low brewing flow rate / water drips
from inner door
Top needle of the brewer clogged 8QFORJWKHWRSQHHGOHKROHVXVLQJD
paper clip and rinse brewer. Rinse
brewer after every use.
Brewer stuck in the door bracket Dispenser is in hot water dispense
mode instead of brew mode while the
brew module is installed
Cancel hot water dispense mode so
hot water tube will retract from the
brew module
Brewer is not detected by the
screen menu or hot water leaking
from top of the brewer
Incorrect assembly of brewer in the
bracket
Make sure the Keurig Logo is in the
front. Push brewer all the way in the
brackets
Coffee dispensed with splash or
bubble bursting
Blocked vent hole in the brewer Make sure the vent hole at the
bottom of the brewer is clear from
food or any other contamination
Beverage quality not as expected You may be using non-standard or out
dated K-Cups
Recommend using official Keurig
K-cups that are not past expiration
and have not been damaged
Liquid drips from the brewer after
brewer cycle is completed and the
brewer is removed from the bracket
It is possible for liquids to be retained
by the brewer and drip when it is
removed
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the drips when brewer is removed
*Some models do not come equipped with the filter bypass plug. To obtain a free bypass plug, visit us on-line at
cafeappliances.com/service. In Canads, visit cafeappliances.ca/service.
Troubleshooting Tips... Before you schedule service