Owner's Manual

32 49-2000233 Rev. 3
TROUBLESHOOTING TIPS
Troubleshooting tips ... Before you schedule service
Problem Possible Cause What To Do
“Probe” appears in the
display.
This is reminding you to enter a probe
temperature after plugging in the probe.
Enter a probe temperature.
Probe actual temperature is
not stable while charger is
inserted
Electrical noise is impacting the signal. Probe should be charged before cooking. Do not leave probe
plugged in while cooking.
My precision probe
JXSOUSV1 won't pair
Existing precision probes are not compatible
with new precision features.
Connect a model compatible precision probe.
My precision probe is not
accurately maintaining low
temperatures
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you are using may be unsuitable to hold low
temperatures.
Remove the lid, use a larger diameter pot, or use a smaller
burner. Please keep your unit connected and install upcoming
updates to improve performance.
Pan won't pair or activate
when tapping handle
Tapping force is too light. Double tap the pan with firm taps (or knock) on the black
plastic endcap.
Battery in pan is low or dead. Replace AAA battery, installing with positive end out of handle.
Using different pan hardware. Check that your pan has a black endcap that unscrews from
the end of the handle. Pans with an oval module reading
"Hestan Cue" will not work with Café appliances.
Experiencing performance
or minor technical issues
including seeing 20F or 100F
as set temperature
Old unit or pan software. Connect your unit to the Café app and update unit software.
Connect your unit and pan to the Hestan Smart Cooking app
and update pan software.
The unit cancelled my
precision cooking mode
Battery in device is low or dead. Replace AAA battery in pan, or charge probe.
Old unit or pan software. Connect your unit to the Café app and update unit software.
Connect your unit and pan to the Hestan Smart Cooking app
and update pan software.
Your precision cooking device has gone out
of range.
This could indicate a problem with the device. If the problem
persists, please contact the device manufacturer.
Your precision cooking device had a
computation malfunction.
The unit lost communication with your
precision cooking device.
This could indicate a problem with the device or the unit.
If the problem persists, please contact the device or unit
manufacturer.
Some cooking techniques and set
temperatures in combination may trigger a
fault in the temperature sensing algorithm.
Re-start the precision cooking mode and if problem persists
under the same conditions but is not consistent in other use
cases, contact the unit manufacturer.