Owner's Manual
49-80838 23
Problem Possible Cause What To Do
Surface units will not 
maintain a rolling boil 
or cooking is not fast 
enough
Improper cookware being used. 8VHSDQVZKLFKDUHIODWDQGPDWFKWKHGLDPHWHURI
the surface unit selected.
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Cover pan with a lid until desired heat is obtained.
Coil surface units do 
not work properly
The surface units are not plugged in solidly. With the controls off, check to make sure the surface 
unit is plugged completely into the receptacle.
The surface unit controls improperly set. Check to see the correct control is set for the 
surface unit you are using.
The drip pans are not set securely in the 
cooktop.
With the controls off, check to make sure the drip 
pan is in the recess in the cooktop and that the 
opening in the pan lines up with the receptacle.
A fuse in your home may be blown or the 
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Sensi-Temp Technology sensor cap is overly 
soiled.
Clean Sensi-temp Technology sensor cap per 
cleaning the range section.
Sensi-temp sensor cap stuck or will not flex up 
and down.
Call a qualified technician for replacement. Replace 
coil surface units with only  the exact replacement 
part. 
Frequent cycling off 
and on of surface 
units
Improper cookware being used. 8VHRQO\IODWFRRNZDUHWRPLQLPL]HF\FOLQJ
My new oven doesn't 
cook like my old one. 
Is something wrong 
with the temperature 
settings?
Your new oven has a different cooking system 
from your old oven and therefore may cook 
differently than your old oven.
For the first few uses, follow your recipe times 
and temperatures carefully. If you still think your 
new oven is too hot or too cold, you can adjust the 
temperature yourself to meet your specific cooking 
preference. NOTE: This adjustment affects Bake 
temperatures; it will not affect Broil or Clean.
Food does not bake 
properly
Oven controls improperly set. See the Cooking Modes section.
Rack position is incorrect or rack is not level. See the Cooking Modes section and Cooking Guide.
Incorrect cookware or cookware of improper 
size being used.
See the Cookware section.
Oven temperature needs adjustment. See the Special Features section.
Ingredient substitution Substituting ingredients can change the recipe 
outcome.
Food does not broil 
properly
Oven controls improperly set. Make sure you select the appropriate broil mode.
Improper rack position being used. See Cooking Guide for rack location suggestions.
Food being cooked in a hot pan. Make sure cookware is cool.
Cookware not suited for broiling. 8VHDSDQVSHFLILFDOO\GHVLJQHGIRUEURLOLQJ
Aluminum foil used on the broiling pan and 
grid has not been fitted properly and slit as 
recommended.
If using aluminum foil conform to pan slits.
,QVRPHDUHDVWKHSRZHUYROWDJHPD\EHORZ Preheat the broil element for 10 minutes.
Oven temperature too 
hot or too cold
Oven temperature needs adjustment. See the Special Features section or adjust the 
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Oven does not work 
or appears not to 
work
A fuse in your home may be blown or the 
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven controls improperly set. 6HHWKH8VLQJWKH2YHQVHFWLRQ
Oven is in Sabbath Mode. Verify, that the oven is not in Sabbath Mode. See 
the Special Features section.
Save time and money! Review the charts on the following pages first and you may not need to call for service.
TROUBLESHOOTING TIPS
Troubleshooting Tips ... Before you call for service










