Quick Reference Guide

CHAPTER 13: Troubleshooting
158
Self-help
If you have how-to questions about using your Gateway-supplied hardware or software, see the
following resources:
• The printed or online documentation that came with your hardware or software. In many
cases, additional product information and online documentation for Gateway-supplied
hardware can be found in our Web site's Documentation Library.
• This user guide.
• The software publisher’s Web site.
Tutoring
Answers by Gateway
SM
is a telephone service that provides answers to all of your “How do I...”
questions on Gateway computers. For more information, go to www.gateway.com/answers.
Training
Gateway provides the following computer-based training:
Resource Service description How to reach
Answers by
Gateway
Get tutorial assistance for hardware and software
issues.
www.gateway.com/answers
Gateway
Customer
Care
Talk to a Gateway Customer Care representative
about a non-tutorial technical support question.
(See “Before calling Gateway Customer Care” on
page 157 before calling)
TDD Customer Care (for hearing impaired) is available:
Weekdays 8:00 a.m. - 10:00 p.m. Pacific Time
Weekends 8:00 a.m. - 7:00 p.m.
Pacific Time
Gateway Customer Care
telephone numbers vary by
country or region. See the
label on the front or side of
your computer.
605-232-2191
Sales,
accounting,
and
warranty
Get information about available systems, pricing,
orders, billing statements, warranty service, or other
non-technical issues.
800-846-2000 (US)
888-387-7752 (Canada)
Help
For more how-to information about Windows, click Start, then click Help
and Support. Type the keyword practice in the Search Help box, then click
E
NTER.
Resource Service description For more information
Gateway
Learning
Libraries
A variety of courses and
tutorials are available on CD.
Select from several
easy-to-use learning libraries.
www.gateway.com/training
Online
Training
from Learn
With
Gateway
More than 450 online courses
are available from
Learn With Gateway. All you
have to do is go online and log
in. You select the subject
matter, and the learning
format (self-paced tutorials or
virtual classrooms), all from
the comfort of your computer.
www.learnwithgateway.com