Quick Reference Guide

www.gateway.com
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Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your computer, follow these recommendations before
contacting Gateway Customer Care:
• Make sure that your computer is connected correctly to a grounded AC outlet that is
supplying power. If you use a surge protector, make sure that it is turned on.
• If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure
that all cables are plugged in securely.
• If you have recently installed hardware or software, make sure that you have installed it
according to the instructions provided with it. If you did not purchase the hardware or
software from Gateway, see the manufacturer’s documentation and technical support
resources.
• If you have “how to” questions about using a program, see:
• Online Help
• Printed documentation
• The Microsoft Windows documentation
• The software publisher’s Web site
• See the troubleshooting section of this chapter.
• Have your customer ID, serial number, and order number available, along with a detailed
description of your problem, including the exact text of any error messages, and the steps
you have taken.
• Make sure that your computer is nearby at the time of your call. The technician may have
you follow troubleshooting steps.
Telephone numbers
Gateway offers a wide range of customer service, Customer Care, and information services.
Automated troubleshooting system
Telephone numbers
You can access the following services through your telephone to get answers to your questions:
Warning
To avoid bodily injury, do not attempt to troubleshoot your computer
problem if:
- Power cords or plugs are damaged
- Liquid has been spilled into your computer
- Your computer was dropped
- The case was damaged
Instead, unplug your computer and contact a qualified computer technician.
Service description How to reach
Use an automated menu system and your telephone
keypad to find answers to common problems.
800-846-2118
(US and Canada)