Quick Reference Guide

CHAPTER 13: Troubleshooting
148
Hard drive
You see an “Insufficient disk space” error message
• Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting
unnecessary files, see “Deleting unnecessary files” on page 112.
• Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle
Bin.
• Save your files to another drive. If the hard drive is full, copy any files not regularly used
to backup media, then delete them from the hard drive.
You see a “Data error” message
• This may be the result of a defective area on the hard drive. To fix hard drive problems,
run the Error checking program. For instructions on fixing hard drive problems, see
“Checking the hard drive for errors” on page 113.
The hard drive cannot be accessed, or you see a “General failure reading drive C” error
message
• If a diskette is in the diskette drive, eject it and restart your computer.
• If your computer has been subjected to static electricity or physical shock, you may need
to reinstall the operating system.
You see a “Non-system disk” or “disk error” error message
• Eject the diskette from the diskette drive, then press ENTER.
Internet
See also “Modem (dial-up)” on page 151.
You cannot connect to the Internet
• If you are using a dial-up modem, make sure that the modem cable is plugged into the
modem jack and not the Ethernet network jack. See your hardware reference or setup
poster to make sure that the connections have been made correctly.
- OR -
If you are using a cable or DSL modem, make sure that the modem cable is plugged
into the Ethernet network jack and not the modem jack. See your hardware reference
or setup poster to make sure that the connections have been made correctly.
• Make sure that your account with your Internet service provider (ISP) is set up correctly.
Contact your ISP technical support for help.
• Make sure that you do not have a problem with your modem. For more information,
“Modem (dial-up)” on page 151.
You see an “Unable to locate host” message and are unable to browse the Internet
• This problem can occur when you have typed a URL (Web address) incorrectly, you have
lost your Internet connection, or your ISP is having technical difficulties.
• Double-check the URL or try a different URL. If the error message still appears, disconnect
from the ISP connection and close your browser, then reconnect and open the browser.
If you still get the error, your ISP may be having technical difficulties.
Help
For more information about file management, click Start, then click Help
and Support. Type the phrase file management in the Search Help box, then
press E
NTER.
Caution
All deleted files will be lost when you empty the Recycle Bin.
Help
For more information about the Internet, click Start, then click Help and
Support. Type Internet in the Search Help box, then press E
NTER.