Quick Reference Guide

CHAPTER 13: Troubleshooting
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3 Right-click the printer you want to be the default printer, then click Set as Default
Printer.
• Reinstall the printer driver. See the guide that came with your printer for instructions on
installing the printer driver.
You see a “Printer queue is full” error message
• Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work offline:
1 Click (Start), then click Control Panel. The Control Panel window opens.
2 Click Hardware and Sound, then click the Printers category. The Printers window
opens.
3 Right-click the printer you want to use. If the menu shows a check mark next to Use
Printer Offline, click Use Printer Offline to clear the check mark.
• Wait until files have been printed before sending additional files to the printer.
• If you print large files or many files at one time, you may want to add additional memory
to the printer. See the printer documentation for instructions for adding additional memory.
You see a “Printer is out of paper” error message
After adding paper, make sure that the printer is online. Most printers have an online/offline
button that you need to press after adding paper.
Sound
You are not getting sound from the speakers
• Make sure that the speakers are turned on.
• Make sure that the volume controls are turned up. For more information, see “Playing music
and movies” on page 54.
• Make sure that mute controls are turned off. For more information, see “Playing music
and movies” on page 54.
• If you are using external speakers, see the speaker setup poster to check your speaker
connections.
• Make sure that the universal jacks are configured correctly. For more information, see
“Configuring the audio jacks” on page 47.
Help
For more information about printer troubleshooting, click Start, then
click Help and Support. Type the phrase printer troubleshooter in the
Search Help box, then click E
NTER.
Help
For more information about sound troubleshooting, click Start, then click
Help and Support. Type the phrase sound troubleshooter in the Search Help
box, then click E
NTER.