Quick Reference Guide

www.gateway.com
149
Connecting to a Web site takes too long
Many factors can affect Internet performance:
• The condition of the telephone lines in your residence or at your local telephone service
• The condition of the Internet computers to which you connect and the number of users
accessing those computers
• The complexity of graphics and multimedia on Web pages
• Having multiple Web browsers open, performing multiple downloads, and having multiple
programs open on your computer
People are sending you e-mail messages, but you have not received any mail
• Click the receive button in your e-mail program.
• Make sure that your account with your Internet service provider (ISP) is set up correctly.
Contact your ISP for technical support.
Keyboard
The keyboard does not work
• Make sure that the keyboard cable is plugged in correctly. For more information, see the
poster that came with your computer.
• Remove all extension cables and switch boxes.
• Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to
remove dust and lint trapped under the keys.
• Try a keyboard that you know works to make sure that the keyboard port works.
• Reinstall the keyboard device driver.
A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error
message
• Make sure that nothing is resting on the keyboard.
• Make sure that a key is not stuck. Press each key to loosen a key that might be stuck,
then restart your computer.
Liquid spilled in the keyboard
• If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. Clean
the keyboard and turn it upside down to drain it. Let the keyboard dry before using it
again. If the keyboard does not work after it dries, you may need to replace it.
Media Center
To view Media Center troubleshooting information that is not covered in this section, go to the
Gateway support Web Site at www.gateway.com
.
The Media Center video display looks bad on your TV
Many factors, such as the display type, quality of the video source, type of connection used,
quality of video cables, display device screen resolution, size of TV, age of the TV, or the type
of TV (interlaced or progressive scan), can affect the video quality significantly:
Help
For more information about Windows Media Center, click Start, then click Help and
Support. Type the phrase Windows Media Center in the Search Help box, then press
E
NTER.