P-79 SERVICEGUIDE ®
Revision History Please refer to the table below for the updates made on the P-79 service guide. Date Chapter Updates Service guide files and updates are available on the ACER/CSD web. For more information, refer to http://csd.acer.com.tw Copyright © 2009 Gateway, Inc. All rights reserved. Gateway, Gateway Country, the Gateway stylized logo, and the black-and-white spot design are trademarks or registered trademarks of Gateway, Inc. in the United States and other countries.
Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 System block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Hardware specifications and configurations . . . . . . . . . . . . . . . . . . . . . . . 6 Notebook product tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Symptom-to-FRU error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Intermittent problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Undetermined problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 System board top connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 System board bottom connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Introduction . . . .
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Contents iv
CHAPTER1 System specifications • • • • • Preface Features System block diagram Hardware specifications and configurations Notebook product tour 1
CHAPTER 1: System specifications Preface Conventions The following conventions are used in this manual: Warning Indicates a potential for personal injury. Caution Indicates a potential loss of data or damage to equipment. Important Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task. General information Before using this information and the product it supports, read the following general information.
www.gateway.com Display and graphics • 17.1" WXGA+ TFT LCD display panel • VGA Memory: • NVidia N10E-GT 1 with 1024 MB memory • Dual independent display support • Supported screen resolution • 800 x 600, 1024 x 768, 1152 x 864, 1280 x 720, 1280 x 768, 1280 x 800, 1360 • • • • • • x 768, 1140 x 900 16.7 million colors MPEG-2/DVD hardware-assisted capability (acceleration) MPEG-2/DVD decoding (for selected models) WMV9 (VC-1) support (acceleration) WMV9 (VC-1) and H.
CHAPTER 1: System specifications Communication • • • • Integrated webcam WLAN: Intel® WiFi Link 5100 a/b/g/n WPAN: Bluetooth® 2.
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CHAPTER 1: System specifications Hardware specifications and configurations CPU Item Specification CPU type Intel Core 2 Duo or Intel Core 2 Quad Mobile Processor Core logic Intel GM45 + ICH9M CPU package Socket-P, µFCPGA CPU core voltage 1.0375V to 1.3V Controllers Item Controller Core logic Intel GM45 + ICH9ME VGA NVidia N10E-GT 1 LAN Marvell 88E8057 USB 2.0 Intel ICH9ME Super I/O controller Bluetooth Foxconn BRM2046 Wireless 802.
www.gateway.com Item Specification Supported protocols ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ BIOS password control ACPI 1.0b/2.0/3.0 compliance PCI 2.2 or later System/HDD Password Security Control INT 13H Extensions PnP BIOS 1.0a SMBIOS 2.4 or later BIOS Boot Specification Simple Boot Flag 1.0 Boot Block PCI Bus Power Management Interface Specification USB Specification 1.1/2.0 IEEE 1394 1.0 USB/1394 CD-ROM Boot Up support PC Card Standard 1995 (PCMCIA 3.0 Compliant Device) IrDA 1.
CHAPTER 1: System specifications Hard Disk Drive Item Specification Vendor & Model Name ST9120817AS MK1246GSX HTS542512K 9SA00 HT543212L9 A300 WD1200BEV S-22UST0 WD1200BEV T-22ZCT0 ST9160827AS MK1646GSX MK1652GSX HTS542516K 9SA00 HTS543216L9 A300 WD1600BEV T-22ZCT0 ST9250827AS MK2546GSX HTS542525K9S A00 HTS543225L9A 300 WD2500BEVS-2 2UST0 WD2500BEVT-2 2ZCT0 HTS543232 L9A300 WD3200BE VT-22ZCT0 ST9500325 AS WD5000BE VT-22ZAT0 ST9320421A S HTS723232L 9SA00 WD3200BEK T-22F3T0 Capacity (MB) 120000 16
www.gateway.com Optical drive Item Specification Vendor & model name TOSHIBA SUPER-MULTI DRIVE DL 8X TS-L633A LF PIONEER SUPER-MULTI DRIVE 8X DVR-TD08RS LF PANASONIC SUPER-MULTI DRIVE DL 8X UJ-870A LF HLDS SUPER-MULTI DRIVE TRAY DL 8X GSA-T50N LF SONY SUPER-MULTI DRIVE DL 8X AD-7560S LF PLDS SUPER-MULTI DRIVE DL 8X DS-8A2S LF TOSHIBA COMBO 24X TS-L463A SONY COMBO 24X CRX890S Performance Specification Transfer rate (KB/sec) Sustained: ■ with CD: Max 3.6Mbytes/sec. ■ with DVD: Max 10.08Mbytes/sec.
CHAPTER 1: System specifications Item Specification Vendor & model name SONY BD COMBO 12.7mm Tray DL 2X BC-5500S LF Panasonic BD COMBO 12.7mm Tray DL 2X UJ130A P08B1 PLDS BD COMBO 12.7mm Tray DL 2X DS-4E1S Performance Specification Transfer rate (KB/sec) Sustained: ■ with CD: Max 3.6Mbytes/sec. ■ with DVD: Max 10.8Mbytes/sec. ■ with BD: Max 11Mbytes/sec. Buffer Memory ■ ■ for CD/DVD: 2MB for BD: 4.
www.gateway.com Item Specification Display resolution (pixels) 1440 x 900 WXGA+ Pixel Pitch 0.204 x 0.204 Pixel Arrangement R.G.B. Vertical Stripe Display Mode Normally White Typical White Luminance (NIT) also called Brightness 220 Luminance Uniformity 1.25 max. Contrast Ratio 400 typical Response Time msec 8 Nominal Input Voltage VDD +3.
CHAPTER 1: System specifications Item Specification Memory size 1024 MB Features ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Unified Shader Architecture Support Microsoft® DirectX® 10 Shader Model 4 Geometry Instancing 2.0 SGI OpenGL® 2.
www.gateway.com Item Specification Cards supported Support 5-in-1 card reader (MMC, MS, MS-pro, SD, and xD) Compliancy ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Complies to SDIO Host Interface Specification Rev 1.0 Supports MMC, MMCplus, SD Memory, and SDIO cards SDIO Version 1.10 compliant with High-Speed Mode SD Host Interface Specification v1.0 SD Host Interface Specification v2.0 SD HC (High Capacity SD memory card) Supports SD memory card, with CPRM security Complies to MultiMediaCard™ Version 4.
CHAPTER 1: System specifications Item Specification Sampling rate ■ ■ ■ All DACs supports 44.1/48/96/192 kHz sample rate All ADCs support 44.1/48/96 kHz sample rate Two independent 16/20/24-bit S/PDIF-OUT converters support 44.1/48/96/192 kHz sample rate, one for nominal digital audio, the other one for digital audio output to HDMI transmitter Internal microphone With optional webcam Internal speaker/quantity 2 speakers (1.
www.gateway.com Item Specification Protocol ■ ■ ■ ■ Interface IEEE IEEE IEEE IEEE 802.11a 802.11b 802.11g 802.11 Draft-N PCI bus (mini PCI socket for wireless module) USB Item Specification Chipset Intel ICH9ME USB compliancy level 2.0 OHCI USB 1.1 and USB 2.
CHAPTER 1: System specifications Fingerprint reader Item Specification Model UPEK TCS4E Interface 8-bit parallel, SPI Resolution High-definition 192 × 4 pixel array Technology CMOS active capacitive pixel-sensing Power 3.3V Software Gateway Fingerprint Solution Camera Item Specification Model ■ Interface USB 2.0 Resolution 1.
www.gateway.com Battery Item Specification Vendor ■ Battery Type Li-ion Pack capacity 7800mAH Number of battery cell 9 Package configuration ■ Normal voltage 11.1V Charge voltage 12.6V (max) Simplo 3 cells in series, 3 series in parallel Power supply Item Specification Vendor ■ Delta ■ Input rating 90V AC to 264V AC, 47Hz to 63Hz Maximum input AC current 1.5A (max) Output rating 19V DC, 4.74A to 6.32A, 120W Power savings ACPI mode Power Management Mech.
CHAPTER 1: System specifications Notebook product tour Important Case color may vary from that shown in the pictures. Front View Power indicator LCD panel release latch Wireless network switch Battery charge indicator Component Icon Power indicator Description ■ ■ ■ LED on - Notebook is on. LED blinking - Notebook is in Sleep or Hybrid Sleep mode. LED off - Notebook is off. LED blue - Battery is fully charged. LED purple - Battery is charging. ■ LED blinking red - Battery charge is very low.
www.gateway.com Component Icon Description Ventilation fan Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook. Caution: Provide adequate space around your notebook so air vents are not obstructed.
CHAPTER 1: System specifications Component Icon Description eSATA jack (optional) eSATA Connect an external SATA hard drive to this optional jack. Monitor port Plug an analog VGA monitor or projector into this port. Rear View Ventilation fan Power connector Modem jack Component 20 Icon Description Ventilation fan Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.
www.gateway.com Bottom View Battery Battery latch Battery lock Online Support: Tech Support Phone: Hours: Model: S/No: Customer care label Memory bay Hard drive bay Component Icon Description Memory bay Memory modules are located in this bay. Battery latch Slide to release the battery. Battery Provides power when the notebook is not plugged into AC power. Battery lock Slide to unlock the battery. Customer Care label Includes the Customer Care contact information.
CHAPTER 1: System specifications Keyboard area Power button Multimedia panel Speaker Speaker Keyboard Status indicators Touchpad Fingerprint reader Component 22 Icon Description Keyboard Provides all the features of a full-sized, computer keyboard. Speakers Provide audio output when headphones or amplified speakers are not plugged in. Power button Press to turn the power on or off. You can also configure the power button for Sleep/Resume mode.
www.gateway.com LCD panel Optional webcam Optional microphone Optional webcam status indicator Component Icon Description Microphone (optional) Use to talk through when making Voice over Internet Protocol (VoIP) calls. Important: The optional microphone is only available when purchased with the optional webcam. Webcam (optional) Use to let others see who they are communicating with when making VoIP calls. Webcam status indicator (optional) Turns on when the webcam is turned on.
CHAPTER 1: System specifications Using the status indicators Important If none of the indicators are on, you may need to press FN+F1 to toggle the status indicators on. Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used. The status indicators are located below the touchpad.
www.gateway.com Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows and function keys for specific system operations. Function keys/ System keys Navigation keys Numeric keypad FN key Windows key Application key Arrow keys Key types The keyboard has several different types of keys.
CHAPTER 1: System specifications System key combinations When you press the FN key and a system key at the same time, your notebook performs the action identified by the text or icon on the key. Press and hold FN, then press this system key... To... Toggle the status indicators on or off. Turn the optional IEEE 802.11 wireless network radio on or off. For more information, see “Wireless Ethernet Networking” in your online User Guide.
www.gateway.com Press and hold FN, then press this system key... To... Skip back one CD track or DVD chapter. Skip ahead one CD track or DVD chapter. Increase the brightness of the display. Decrease the brightness of the display. Increase volume. Decrease volume. Mute the sound. Press the key combination again to restore the sound. Using the fingerprint reader Your notebook may include a fingerprint reader that provides enhanced security and convenience.
CHAPTER 1: System specifications Gateway Fingerprint Solution is a multi-purpose fingerprint software package integrated with the Microsoft Windows operating system.
www.gateway.com Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Scroll zone Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents. Use of the scroll zone may vary from program to program. You can use the EZ Pad left and right buttons below the touchpad to select objects.
CHAPTER 1: System specifications To... 30 Do this... Move the pointer on the screen. Move your finger around on the touchpad. If you run out of space and need to move the pointer farther, lift your finger, move it to the middle of the touchpad, then continue moving your finger. Select an object on the screen. Position the pointer over the object. Quickly press and release the left button once. This action is called clicking. Start a program or open a file or folder.
www.gateway.com Using the optional multimedia panel Capacitive volume control Windows Hotstart Mute sound Instant On Audio Skip ahead Instant On Video Skip Play/Pause Stop Button Description Optional: Windows Hotstart—Turns on the notebook (if turned off) and opens Media Center (Windows Vista Home Premium or Windows Vista Ultimate) or Windows Media Player (Windows Vista Home Basic). Important: You can use this button if the notebook is turned on, turned off, or in Sleep or Hibernate mode.
CHAPTER 1: System specifications Using the webcam You can use the optional webcam with many of the available Internet chat programs to add video and audio to your chat session. In addition, by using the software included with the webcam, you can take pictures or create video clips. Webcam Microphone Status indicator To use the webcam: 1 Click (Start), All Programs, Camera Assistant Software, then click Camera Assistant Software. The Camera Assistant Toolbar opens.
www.gateway.com 2 Click (Start camera). The Camera Assistant opens. 3 Click one of the following: Button Icon Description Snapshot Take a picture of what is currently in the preview screen. Video recording Create a video recording. Audio recording Create an audio recording. Functions Change a setting or access online help. Resolution Change the size of the picture. Mute Turn audio capture on or off. Effects Add a decoration or border to your picture.
CHAPTER 1: System specifications 34
CHAPTER2 System utilities • • • • BIOS Setup Utility BIOS flash utility Removing a password lock Clearing password check and BIOS recovery 35
CHAPTER 2: System utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into the notebook’s BIOS (Basic Input/Output System). The notebook was shipped already properly configured and optimized. However, if the user encounters configuration problems, you may need to run Setup. Important Also see Chapter 4 “Troubleshooting” on page 139. To run the BIOS Setup Utility: 1 Turn on the notebook. You will see Press to enter Setup at the bottom of the screen.
www.gateway.com BIOS Setup Utility screens Important The screens shown in this section are for informational purposes only. Screen information varies by model, features ordered, and location. Main screen The Information screen allows the user to view a summary of your notebook hardware information. Main Advanced Phoenix SecureCore(tm) Setup Utility Boot Exit Security S y s t e m Ti m e : System Date: [10:10:10] [06/04/2009] S y s t e m B I O S Ve r s i o n : Vx.
CHAPTER 2: System utilities Advanced screen The Advanced screen allows the user to configure advanced notebook features.
www.gateway.com Security screen The Security screen contains parameters that help safeguard and protect your notebook from unauthorized use.
CHAPTER 2: System utilities Parameter Description Option Fixed disk boot sector Write protects boot sector on hard disk to protect against viruses. Normal or Write Protect Password on Boot When Supervisor or User Password is set, lets you control whether to enable or disable password entry on boot up. Disabled or Enabled Caution When you are prompted to enter a password, you have three tries before the system halts. Don’t forget your password.
www.gateway.com 6 When you are done, press F10 to save your password and exit the BIOS Setup Utility or you can proceed to setting the User password. To set the User password: 1 Press ↑ or ↓ to highlight Set User Password, then press ENTER. The Set User Password box opens. 2 Type a password in the Enter New Password field. The password length cannot exceed eight alphanumeric characters (A-Z, a-z, 0-9). The password is not case sensitive. 3 Retype the password in the Confirm New Password field.
CHAPTER 2: System utilities Changing a Password To change a password: 1 Press ↑ or ↓ to highlight Set Supervisor Password or Set User Password, then press ENTER. The Set Supervisor Password or Set User Password box opens. 2 Type the current password in the Enter Current Password field, then press ENTER. Important If you enter an incorrect current password, the screen displays the following. Press ENTER, then re-enter the current password. 3 Type a password in the Enter New Password field.
www.gateway.com 4 Retype the password in the Confirm New Password field. Important If you do not enter the same new password and confirm new password, the screen displays the following. Press ENTER, then re-enter the new password and confirmation password. 5 Press ENTER. The screen displays the following. 6 Press ENTER. 7 When you are done, press F10 to save your password and exit the BIOS Setup Utility.
CHAPTER 2: System utilities Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices include the onboard hard disk drive and the optical drive. Follow the instructions in Item Specific Help to change to boot order of the notebook devices.
www.gateway.com The table below describes the options on this screen. Option Description Exit Saving Changes Exit the BIOS Setup Utility and save your changes to CMOS. Exit Discarding Changes Exit the BIOS Setup Utility without saving your changes to CMOS. Load Setup Default Load default values for all SETUP items. Discard Changes Load previous values from CMOS for all SETUP items. Save Changes Save your changes to CMOS.
CHAPTER 2: System utilities BIOS flash utility Use the BIOS flash memory update for the following conditions: • Install new versions of system programs. • Install a new BIOS with updated features or options. • Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. Important Make sure that emm386.exe and himem.sys are not loaded into memory when using Phlash. Caution Use the AC adapter power supply when you run the Phlash or Nkbcf utility.
www.gateway.com Removing a password lock This section provides you with instructions to remove a hard drive or Supervisor password lock. Removing a HDD password lock If you type the wrong HDD password three times in a row, the error message Hdd password error code is displayed on the screen and the HDD is locked. To solve a HDD password locked problem, do as follows: Run the program unlock6.exe 1 2 3 4 5 Key in unlock6 XXXXX 00 (XXXXX is the HDD password error code). Select 2.
CHAPTER 2: System utilities Clearing password check and BIOS recovery This section provides you with the standard operating procedures for clearing passwords and performing BIOS recovery on this system. This system provides one Hardware Open Gap on the mainboard for clearing password check, and one hotkey for enabling BIOS Recovery.
www.gateway.com 8 If there is no password request, the BIOS Password is cleared. Otherwise, please follow the steps and try again. Important The steps are only for clearing BIOS Password (Supervisor Password and User Password). BIOS Recovery by Crisis Disk BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one if the previous BIOS flashing process failed.
CHAPTER 2: System utilities 3 Decompress the Crisis Package Source. Select WINCRIS.EXE and then select Run as administrator under Vista. 4 Keep the default settings and then click on the Start button. 5 When the pop-up warning dialog box appears, press OK to continue creating the Crisis Disk.
www.gateway.com 6 The Crisis Disk will be created after a few seconds. 7 Press No if you do not want to create another Crisis Disk.
CHAPTER 2: System utilities 8 Reconnect the USB removable storage device and check if it contains the 3 files shown in the following figure.
CHAPTER3 Replacing notebook components • • • • • • • • • • • • • • • • • • • • • • • • • • Preventing static electricity discharge Preparing your work space Tools required Preparing the notebook Adding or replacing memory modules Replacing the IEEE 802.
CHAPTER 3: Replacing notebook components Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, remove the battery, and unplug the power cord, and network cable before opening the case. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook. Important Before performing maintenance on the notebook, you should read and understand the information in this section.
www.gateway.com Preparing your work space Before performing maintenance on the notebook, make sure that your work space and the notebook are correctly prepared. • Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work mat. • Use a stable and strong table, and make sure that the table top is large enough to hold each component as you remove it. • Use bright lighting to make part identification easier. • Keep your work surface free from clutter and dust that may damage components.
CHAPTER 3: Replacing notebook components Tools required To disassemble the notebook, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic discharge v • Flat screwdriver v • Phillips screwdriver v • Scribe or non-marring tool v • Tweezers v 56
www.gateway.com Preparing the notebook To prepare the notebook for maintenance: 1 Make sure that the disc drive is empty. 2 3 4 5 Turn off the notebook. Close the LCD panel. Disconnect the AC adapter, and network cable. Disconnect all peripheral devices connected to the notebook and remove any Express Cards and memory cards. 6 Remove the battery. For more information, see “Removing the battery” on page 57. Removing the battery To remove the battery: 1 Turn the notebook over so the bottom is facing up.
CHAPTER 3: Replacing notebook components Adding or replacing memory modules Important Use only memory modules designed for this Gateway notebook. Tools you need to complete this task: Phillips #0 screwdriver To add or replace memory modules: 1 Complete the steps in “Preparing the notebook” on page 57. 2 Loosen the memory bay cover screws (these screws cannot be removed). 3 Use the thumb notch to lift the memory bay cover, then remove it.
www.gateway.com 4 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. 5 Pull the memory module out of the slot. 6 Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay.
CHAPTER 3: Replacing notebook components Replacing the main cooling assembly Tools you need to complete this task: v Phillips #0 screwdriver Additional materials you need to complete this task: • X-23-7762 thermal grease Cooling assembly bay To replace the main cooling assembly: 1 Complete the steps in “Preparing the notebook” on page 57. 2 Loosen the memory bay cover screws (these screws cannot be removed).
www.gateway.com 3 Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite the thumb notch. 4 Loosen or remove the screws that secure the main cooling assembly to the system board in the order shown.
CHAPTER 3: Replacing notebook components 5 At the same time as you lift, move the main cooling assembly away from the side of the notebook, then remove the main cooling assembly. 6 Remove any thermal grease residue from the processor using a soft cloth and isopropyl alcohol. 7 Place new thermal grease on the processor. Use only enough to cover the CPU die. 8 Make sure a thermal pad is placed between the main cooling assembly and other components as shown.
www.gateway.com Replacing the processor Tools you need to complete this task: v Phillips #0 screwdriver Flat-blade driver Additional materials you need to complete this task: • X-23-7762 thermal grease To replace the processor: 1 Complete the steps in “Preparing the notebook” on page 57. 2 Remove the cooling assembly by following the steps in “Replacing the main cooling assembly” on page 60. 3 Use a flat-blade screwdriver to turn the processor lock screw 1/4-turn counter-clockwise.
CHAPTER 3: Replacing notebook components 5 Install the new processor onto the system board making sure that Pin 1 on the processor (indicated by the silk-screened arrow on the corner of the processor) aligns with Pin 1 on the processor socket (indicated by the absence of a pin hole in the processor socket), then use a flat-blade screwdriver to turn the processor lock screw 1/4-turn clockwise. 6 Remove any thermal grease residue from the cooling assembly using a soft cloth and isopropyl alcohol.
www.gateway.com Replacing the IEEE 802.11 wireless card Tools you need to complete this task: Phillips #0 screwdriver Screws removed during this task: • 2 blackM2x3 (IEEE 802.11 wireless card) To replace the IEEE 802.11 wireless card: 1 Complete the steps in “Preparing the notebook” on page 57. 2 Loosen the memory bay cover screws (these screws cannot be removed). 3 Use the thumb notch to lift the memory bay cover, then remove it.
CHAPTER 3: Replacing notebook components 4 Unplug the antenna cables. Note which color cable is connected to each of the connectors. Important The number of antenna cables varies by the type of wireless network used by the notebook. IEEE 802.11N cards typically have two antenna cables. Other types of wireless network cards typically have three antenna cables. 5 Remove the wireless card screws.
www.gateway.com 6 Pull the card out of the slot. 7 Move the antenna cables out of the way. 8 Hold the new card at a 30-degree angle and slide it into the empty slot. This card is keyed so it can only be inserted in one direction. If the card does not fit, make sure that the notch in the card lines up with the tab in the card slot. 9 Replace the screws removed in Step 5. 10 Reattach the antenna cables to the connectors. 11 Replace the bay cover, then tighten the cover screws.
CHAPTER 3: Replacing notebook components Replacing the CMOS battery Important Use only CMOS batteries designed for this Gateway notebook. Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: • 2 blackM2x3 (IEEE 802.11 wireless card) To replace the CMOS battery: 1 Complete the steps in “Preparing the notebook” on page 57. 2 Remove the optional IEEE 802.
www.gateway.com Replacing the hard drive Tools you need to complete this task: Phillips #0 screwdriver Screws removed during this task: • 1 chrome M3x3 (Hard drive bracket) To replace the hard drive: 1 Complete the steps in “Preparing the notebook” on page 57. 2 Loosen the hard drive bay cover screws (these screws cannot be removed). 3 Use the thumb notch to lift the hard drive bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite the thumb notch.
CHAPTER 3: Replacing notebook components 4 Using the plastic tab, slide the hard drive you are replacing, then remove it. 5 If your new hard drive already includes the hard drive bracket, go to step Step 10. -ORIf you need to move the hard drive bracket from your old hard drive to your new hard drive, go to step Step 6.
www.gateway.com 6 Remove the screws that secure the hard drive to the hard drive bracket. 7 Remove the bracket from the old drive. 8 Insert the new drive label side up onto the bracket so the screw holes line up. 9 Replace the screws that secure the bracket to the drive.
CHAPTER 3: Replacing notebook components 10 Slide the new hard drive kit into your notebook. 11 Replace the cover, then tighten the screws.
www.gateway.com Replacing the optical drive Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: • 1 black M2.5×5 (Optical drive) To replace the optical drive: 1 Complete the steps in “Preparing the notebook” on page 57. 2 Remove the rubber insert from the bottom of the notebook. 3 Remove the screw that secures the DVD drive to your notebook.
CHAPTER 3: Replacing notebook components 4 Carefully slide the drive out of the drive bay. Tip Use a small screwdriver or other pointed tool to push on the DVD bracket and slide the drive out of the bay. 5 Slide the new DVD drive into the drive bay. Make sure that the drive fits securely in the bay. 6 Replace the screw removed in Step 3.
www.gateway.com Replacing the keyboard cover Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) To replace the keyboard cover: 1 Complete the steps in “Preparing the notebook” on page 57. 2 Remove the two keyboard cover screws from the inside of the battery compartment. 3 Use a plastic screw driver to release the latches.
CHAPTER 3: Replacing notebook components 6 Insert the small flat-blade screwdriver under each of the hinge covers and gently pry them up. 7 Pull the cover off the notebook by lifting the back corners of the cover. Be careful to not damage the LCD panel. Caution The cover is connected to the notebook by one or more cables. Do not pull on the cables. 8 Place the keyboard cover below the LCD screen to access the cable that need to be remove.
www.gateway.com 9 Slide the black clip to the back of the notebook, then slide the cable out of the clip. Be careful not to touch or damage any other components. 10 Remove the old keyboard cover. 11 Make sure the black keyboard cover connector clip is fully moved toward the back of the notebook, insert the cable into the connector, then slide the black clip forward to lock the connector in place. Important The cable is correctly oriented if it is not twisted.
CHAPTER 3: Replacing notebook components Replacing the keyboard Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: • • • 2 black M2.5×3 (Keyboard cover) 3 black M2.5x3 (Keyboard) 2 long black (Keyboard) To replace the keyboard: 1 Complete the steps in “Preparing the notebook” on page 57. 2 Remove the keyboard cover by following the steps in “Replacing the keyboard cover” on page 75.
www.gateway.com 4 Lift the back edge of the keyboard slightly, then slowly slide it toward the LCD panel to release the keyboard retaining tabs located on the front edge of the keyboard. 5 Slide the keyboard connector clip to the back of the notebook or lift the connector clip off of the cable, then slide the cable out of the clip. Be careful not to touch or damage any other components. 6 Place the new keyboard keys-up on your notebook with the space bar toward you.
CHAPTER 3: Replacing notebook components 8 Insert the tabs on the front edge of the keyboard into the slots under the palm rest. You may need to press down on the keyboard keys along the front edge of the keyboard to seat the retaining tabs into their corresponding slots. 9 Gently press the keyboard down until it is flat all the way across. The keyboard should easily fall into place. Be careful to not damage the LCD panel. 10 Replace the screws removed in Step 3.
www.gateway.com Replacing the inverter Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • • 6 black M2.5×8 (LCD front panel) 2 black M2.5×5 (inverter) To replace the inverter: 1 Complete the steps in “Preparing the notebook” on page 57. 2 Remove the keyboard cover by following the steps in “Replacing the keyboard cover” on page 75.
CHAPTER 3: Replacing notebook components 5 Remove the screws from the front of the LCD panel assembly. 6 Carefully separate the front and back of the LCD panel assembly. 7 Remove the screws connecting the inverter to the LCD panel lid.
www.gateway.com 8 Lift the inverter from the LCD panel assembly, then turn it over. Take note of the latch securing the inverter. 9 Disconnect the connectors from the old inverter and connect them to the new inverter. 10 Align the new inverter with the screw holes, then replace the screws removed in Step 7. 11 Press the LCD panel front and back together. Press the two halves together in several places until they click in place. You should find no loose spots or spots where the two halves do not meet.
CHAPTER 3: Replacing notebook components Replacing the webcam Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • • 6 black M2.5×8 (LCD front panel) 2 black M2×3 (Webcam) To replace the webcam: 1 Complete the steps in “Preparing the notebook” on page 57. 2 Remove the keyboard cover by following the steps in “Replacing the keyboard cover” on page 75.
www.gateway.com 5 Remove the screws from the front of the LCD panel assembly. 6 Carefully separate the front and back of the LCD panel assembly. 7 Disconnect the webcam cable from the webcam.
CHAPTER 3: Replacing notebook components 8 Remove the screws that connect the webcam bracket to the LCD panel assembly. 9 10 11 12 13 Remove the old webcam. Install the new webcam. Replace the screws that were removed in Step 8. Reconnect the webcam cable. Press the LCD panel front and back together. Press the two halves together in several places until they click in place. You should find no loose spots or spots where the two halves do not meet.
www.gateway.com Replacing the lid latches Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • • 6 black M2.5×8 (LCD front panel) 2 black M2.5×5 (Lid latches) To replace the lid latches: 1 Complete the steps in “Preparing the notebook” on page 57. 2 Remove the keyboard cover by following the steps in “Replacing the keyboard cover” on page 75.
CHAPTER 3: Replacing notebook components 5 Remove the screws from the front of the LCD panel assembly. 6 Carefully separate the front and back of the LCD panel assembly. 7 Remove the screws that connect the lid latches to the LCD panel assembly.
www.gateway.com 8 Remove the old lid latches. 9 Install the new lid latches. 10 Replace the screws that were removed in Step 8. 11 Press the LCD panel front and back together. Press the two halves together in several places until they click in place. You should find no loose spots or spots where the two halves do not meet. Important If the LCD front panel backing have a double-sided tape when removing, don’t forget to replace it with a new one when putting back.
CHAPTER 3: Replacing notebook components Replacing the LCD assembly Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 (Hinge top) To replace the LCD assembly: 1 Complete the steps in “Preparing the notebook” on page 57.
www.gateway.com 8 Detach the LCD cable from the system board and the tape securing it. Make sure that you grasp the plastic connector carefully and pull to unplug the LCD video cable from the notebook. Caution The LCD video cable connector is fragile. 9 Taking care to note the cables’ routing and positions as they are installed from Gateway, pull the antenna cables out from under the system board, then slide the antenna cables and LCD cables out from under the retaining clips.
CHAPTER 3: Replacing notebook components 10 Remove the screws on the top that secure the LCD panel hinge to the chassis. 11 Lift the LCD panel assembly up and away from the notebook. 12 Place the new LCD panel assembly onto the notebook, then replace the hinge screws removed in Step 10. 13 Slide the antenna cables through the retaining clips, under the system board, then into the wireless bay. 14 Lay the LCD cable along the flat area under the keyboard, then plug it into the notebook.
www.gateway.com 21 Replace the wireless bay cover by following the steps in “Replacing the IEEE 802.11 wireless card” on page 65.
CHAPTER 3: Replacing notebook components Replacing the LCD panel Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 (Hinge top) • 6 black M2.5×8 (LCD front panel) • 4 black M2.
www.gateway.com 6 Remove the rubber inserts from the front of the LCD panel assembly. 7 Remove the screws from the front of the LCD panel assembly. 8 Carefully separate the front and back of the LCD panel assembly.
CHAPTER 3: Replacing notebook components 9 Remove the screws that secure the LCD panel to the LCD panel lid. 10 Remove the inverter by following the steps in “Replacing the inverter” on page 81. 11 Disconnect the web cam by following the steps in “Replacing the webcam” on page 84. You do not need to remove the web cam. 12 Remove the old LCD panel from the LCD panel lid. 13 Place the new LCD panel into the LCD panel lid. 14 Reconnect the web cam by following the steps in “Replacing the webcam” on page 84.
www.gateway.com 20 Replace the LCD panel assembly screws removed in Step 7. 21 Replace the rubber inserts removed in Step 6. 22 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page 90. 23 Replace the keyboard by following the steps in “Replacing the keyboard” on page 78. 24 Replace the keyboard cover by following the steps in “Replacing the keyboard cover” on page 75. 25 Turn the notebook over so the bottom is facing up.
CHAPTER 3: Replacing notebook components Replacing the LCD panel hinges and bracket Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 (Hinge top) • 6 black M2.5×8 (LCD front panel) • 4 black M2.
www.gateway.com 6 Remove the rubber inserts from the front of the LCD panel assembly. 7 Remove the screws from the front of the LCD panel assembly. 8 Carefully separate the front and back of the LCD panel assembly.
CHAPTER 3: Replacing notebook components 9 Remove the screws that secure the LCD panel to the LCD panel lid. 10 Partially lift up the LCD panel to remove the old left and right hinges. 11 Replace the old left and right hinges with the new ones. 12 Disconnect the cables from the inverter by following the steps in “Replacing the inverter” on page 81. 13 Disconnect the web cam by following the steps in “Replacing the webcam” on page 84. You do not need to remove the web cam.
www.gateway.com 22 Make sure that the magnet has remained in the magnet bracket. Magnet bracket and magnet 23 Press the LCD panel front and back together. Press the two halves together in several places until they click in place. You should find no loose spots or spots where the two halves do not meet. Important If the LCD front panel backing have a double-sided tape when removing, don’t forget to replace it with a new one when putting back. 24 Replace the LCD panel assembly screws removed in Step 7.
CHAPTER 3: Replacing notebook components Replacing the LCD assembly lid Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 (Hinge top) • 6 black M2.5×8 (LCD front panel) • 2 black M2.
www.gateway.com 11 Place the LCD panel brackets into the new LCD panel lid by following the steps in “Replacing the LCD panel hinges and bracket” on page 98. 12 Replace the LCD panel into the new LCD panel lid by following the steps in “Replacing the LCD panel” on page 94. 13 Replace the lid latches by following the steps in “Replacing the lid latches” on page 87. 14 Replace the web cam by following the steps in “Replacing the webcam” on page 84.
CHAPTER 3: Replacing notebook components Replacing the palm rest Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 (Hinge top) • 8 black M2.5×8 (Palm rest-bottom) • 6 black M2.5×8 (Palm rest-top) • 3 black M2.
www.gateway.com 7 Slide the brown touchpad connector clip to the back of the notebook, then remove the cable. Be careful not to touch or damage any other components. 8 Turn the notebook over so the bottom is facing up. 9 Remove the screws from the bottom of the notebook. 10 Turn the notebook over so the top is facing up.
CHAPTER 3: Replacing notebook components 11 Remove the screws from the top of the palm rest. Note the location of the screw types and sizes. Small screws 12 Lift the palm rest assembly up from the notebook. 13 Remove the touchpad board from the old palm rest by following the instructions in “Replacing the touchpad board” on page 108.
www.gateway.com 22 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page 90. 23 Replace the keyboard by following the steps in “Replacing the keyboard” on page 78. 24 Replace the keyboard cover by following the steps in “Replacing the keyboard cover” on page 75. 25 Replace the hard drive by following the steps in “Replacing the hard drive” on page 69.
CHAPTER 3: Replacing notebook components Replacing the touchpad board Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 (Hinge top) • 8 black M2.5×8 (Palm rest-bottom) • 6 black M2.5×8 (Palm rest-top) • 3 black M2.
www.gateway.com 9 Remove the screws from the touchpad board bracket. 10 Remove any tape on top of the cable. 11 Swing the brown touchpad connector clip upward, then lift the cable out of the connector. Be careful not to touch or damage any other components.
CHAPTER 3: Replacing notebook components 12 Remove the touchpad board bracket from the notebook. 13 Remove the touchpad board from the notebook. 14 Place the new touchpad board into the notebook in the same orientation as the old board. 15 Replace the screws removed in Step 9. 16 Make sure the brown touchpad connector clip is up, insert the cable into the connector, then swing the clip down to lock the connector in place. Important The touchpad cable is correctly oriented if the blue side is showing.
www.gateway.com 22 If the notebook has wireless networking built in, reconnect the wireless antennas by following the steps in “Replacing the IEEE 802.11 wireless card” on page 65. 23 Replace the wireless bay cover by following the steps in “Replacing the IEEE 802.11 wireless card” on page 65.
CHAPTER 3: Replacing notebook components Replacing the touchpad button board Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 (Hinge top) • 8 black M2.5×8 (Palm rest-bottom) • 6 black M2.
www.gateway.com 9 Swing the black fingerprint reader connector clip upward, then lift the cable out of the connector. Be careful not to touch or damage any other components. 10 Release from the latches and remove the touchpad button board from the palm rest. 11 Place the new touchpad button board into the notebook in the same orientation as the old board. 12 Replace the touchpad board bracket by following the steps in “Replacing the touchpad board” on page 108.
CHAPTER 3: Replacing notebook components 17 Replace the keyboard by following the steps in “Replacing the keyboard” on page 78. 18 Replace the keyboard cover by following the steps in “Replacing the keyboard cover” on page 75. 19 Replace the hard drive by following the steps in “Replacing the hard drive” on page 69. 20 If the notebook has wireless networking built in, reconnect the wireless antennas by following the steps in “Replacing the IEEE 802.11 wireless card” on page 65.
www.gateway.com Replacing the fingerprint reader Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 (Hinge top) • 8 black M2.5×8 (Palm rest-bottom) • 6 black M2.5×8 (Palm rest-top) • 3 black M2.
CHAPTER 3: Replacing notebook components 9 Release from the latches and remove the fingerprint reader from the palm rest. 10 Place the new fingerprint reader into the notebook in the same orientation as the old reader. 11 Replace the touchpad button board by following the steps in “Replacing the touchpad button board” on page 112. 12 Replace the touchpad board by following the steps in “Replacing the touchpad board” on page 108.
www.gateway.com Replacing the Bluetooth module Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 (Hinge top) • 8 black M2.5×8 (Palm rest-bottom) • 6 black M2.5×8 (Palm rest-top) • 3 black M2.
CHAPTER 3: Replacing notebook components 8 Disconnect the cable and remove the old Bluetooth module from the notebook. Important The Bluetooth module is glued to a foam. Only remove the Bluetooth module if it is defective. Remember to glue the new Bluetooth module to the foam. 9 Connect the cable to the new Bluetooth module. 10 Place the new Bluetooth module into the notebook. 11 Replace the palm rest by following the steps in “Replacing the palm rest” on page 104.
www.gateway.com Replacing the modem Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 (Hinge top) • 8 black M2.5×8 (Palm rest-bottom) • 6 black M2.5×8 (Palm rest-top) • 3 black M2.
CHAPTER 3: Replacing notebook components 8 Remove the screws securing the modem to the system board. 9 Disconnect the modem cable from the old modem and connect the cable into the new modem. 10 Lift the modem off of the system board.
www.gateway.com 11 Install the new modem on the system board. 12 Replace the screws remove in Step 8. 13 Replace the palm rest by following the steps in “Replacing the palm rest” on page 104. 14 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page 90. 15 Replace the keyboard by following the steps in “Replacing the keyboard” on page 78. 16 Replace the keyboard cover by following the steps in “Replacing the keyboard cover” on page 75.
CHAPTER 3: Replacing notebook components Replacing the speakers Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 (Hinge top) • 8 black M2.5×8 (Palm rest-bottom) • 6 black M2.5×8 (Palm rest-top) • • 3 black M2.
www.gateway.com 8 Disconnect the old speaker cable from the system board. 9 Remove the speaker screws. 10 Lift the old speakers from the notebook. 11 Set the new speakers into the notebook, then replace the screws removed in Step 9.
CHAPTER 3: Replacing notebook components 12 Connect the cable to the system board. 13 Replace the palm rest by following the steps in “Replacing the palm rest” on page 104. 14 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page 90. 15 Replace the keyboard by following the steps in “Replacing the keyboard” on page 78. 16 Replace the keyboard cover by following the steps in “Replacing the keyboard cover” on page 75.
www.gateway.com Replacing the system board and VGA cooling assembly Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Additional materials you need to complete this task: • X-23-7762 thermal grease Screws removed during this task: • • • • • 2 black M2×3 (IEEE 802.11 wireless card) 1 black M2.5×5 (DVD drive) 2 black M2.5×3 (Keyboard cover) 6 black M2.5×8 (LCD front panel) 3 black M2.
CHAPTER 3: Replacing notebook components 4 If your new system board does not include a processor, remove the processor from the old system board and install it on the new system board by following the instructions in “Replacing the processor” on page 63. 5 Remove the optional IEEE 802.11 wireless card from the old system board and install it on the new system board by following the instructions in “Replacing the IEEE 802.11 wireless card” on page 65.
www.gateway.com 14 Remove the modem by following the instructions in “Replacing the modem” on page 119. 15 Remove the modem cable from the system board retaining clips. Important Remove any tape securing the cable to the system board. Remember to replace the tape when routing the cable back to the system board. 16 Remove the screw holding the right speaker to the notebook, then remove the speaker.
CHAPTER 3: Replacing notebook components 17 Unplug the fan(s) from the system board. 18 Remove the EMI shield screws. Then remove the EMI shield. 19 Remove the system board screws.
www.gateway.com 20 Carefully remove the system board. 21 Disconnect the VGA cooling assembly cable from the system board. 22 Turn the old system board over, then remove the VGA cooling assembly from the system board by loosening the captive screws in the order shown.
CHAPTER 3: Replacing notebook components 23 Remove any thermal grease residue from the second cooling assembly using a soft cloth and isopropyl alcohol. 24 Place thermal grease on the new system board’s graphics processor. Use only enough to cover the processor die. 25 Replace the VGA cooling assembly on the new system board. 26 Place the new system board into the notebook. Make sure that: • The small black switch on the system board fits within the slot on the wireless network on/off switch.
www.gateway.com 33 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page 90. 34 Replace the keyboard by following the steps in “Replacing the keyboard” on page 78. 35 Replace the keyboard cover by following the steps in “Replacing the keyboard cover” on page 75. 36 Replace the DVD drive by following the instructions in “Replacing the optical drive” on page 73. 37 Replace the hard drive by following the instructions in “Replacing the hard drive” on page 69.
CHAPTER 3: Replacing notebook components Replacing the modem jack/USB board Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Additional materials you need to complete this task: • X-23-7762 thermal grease Screws removed during this task: • • • • • 2 black M2×3 (IEEE 802.11 wireless card) 1 black M2.5×5 (DVD drive) 2 black M2.5×3 (Keyboard cover) 6 black M2.5×8 (LCD front panel) 3 black M2.
www.gateway.com 4 Remove the hard drive by following the instructions in “Replacing the hard drive” on page 69. 5 Remove the DVD drive by following the instructions in “Replacing the optical drive” on page 73. 6 Remove the keyboard cover by following the steps in “Replacing the keyboard cover” on page 75. 7 Remove the keyboard by following the steps in “Replacing the keyboard” on page 78. 8 Remove the LCD assembly by following the steps in “Replacing the LCD assembly” on page 90.
CHAPTER 3: Replacing notebook components 15 Replace the system board by following the steps in “Replacing the system board and VGA cooling assembly” on page 125. 16 Replace the palm rest by following the steps in “Replacing the palm rest” on page 104. 17 Replace the speaker by following the steps in “Replacing the speakers” on page 122. 18 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page 90.
www.gateway.com Replacing the fan(s) Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Additional materials you need to complete this task: • X-23-7762 thermal grease Screws removed during this task: • • • 2 black M2×3 (IEEE 802.11 wireless card) 1 black M2.5×5 (DVD drive) 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.
CHAPTER 3: Replacing notebook components 5 Remove the DVD drive by following the steps in “Replacing the optical drive” on page 73. 6 Remove the keyboard cover by following the steps in “Replacing the keyboard cover” on page 75. 7 Remove the keyboard by following the steps in “Replacing the keyboard” on page 78. 8 Remove the LCD assembly by following the steps in “Replacing the LCD assembly” on page 90. 9 Remove the palm rest by following the steps in “Replacing the palm rest” on page 104.
www.gateway.com 16 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page 90. 17 Replace the keyboard by following the steps in “Replacing the keyboard” on page 78. 18 Replace the keyboard cover by following the steps in “Replacing the keyboard cover” on page 75. 19 Replace the DVD drive by following the steps in “Replacing the optical drive” on page 73. 20 Replace the hard drive by following the instructions in “Replacing the hard drive” on page 69.
CHAPTER 3: Replacing notebook components 138
CHAPTER4 Troubleshooting • • • • • • • • Diagnosing problems System test procedures Power-On Self-Test (POST) error message Index of error messages Phoenix BIOS beep codes Symptom-to-FRU error messages Intermittent problems Undetermined problems 139
CHAPTER 4: Troubleshooting Diagnosing problems Use the following procedure as a guide for diagnosing notebook problems. Important The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1 Obtain the failing symptoms in as much detail as possible. 2 Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.
www.gateway.com 6 Replace the system board. Testing the keyboard or auxiliary input device If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board. If the keyboard cable is connected correctly, run the Keyboard Test. Important Disconnect any external keyboards before testing the built-in keyboard. If the tests detect a keyboard problem, do the following one at a time.
CHAPTER 4: Troubleshooting • “Check the power adapter” on page 142 • “Check the battery pack” on page 142 Check the power adapter Unplug the power adapter cable from the notebook and measure the output voltage at the power adapter cable plug. See the following figure. Pin 1: +19 to +20.5V Pin 2: 0V, Ground • If the voltage is not correct, replace the power adapter. • If the voltage is within the range, do the following: • Replace the system board.
www.gateway.com Testing the touchpad If the touchpad doesn’t work, do the following actions one at a time to correct the problem. To test the touchpad: 1 Reconnect the touchpad cables. 2 Replace the touchpad. 3 Replace the system board. Important Do not replace a non-defective FRU. After you use the touchpad, the pointer may drift on the screen for a short time. This self-acting pointer movement can occur when a slight, steady pressure is applied to the touchpad pointer.
CHAPTER 4: Troubleshooting Index of error messages Error codes Error Codes Error Messages 006 Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (The causes are shown before “Equipment Configuration Error”) 010 Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) 070 Real Time Clock Error 071 CMOS Battery Bad 072 CMOS Checksum Error 110 System is disabled. An incorrect password was entered. Battery is critically low.
www.gateway.com Error Messages FRU/Action Sequence System battery is dead - Replace and run Setup Test or replace the CMOS battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system. System CMOS checksum bad - Default configuration used Test or replace the CMOS battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system.
CHAPTER 4: Troubleshooting Error Messages FRU/Action Sequence Invalid System Configuration Data ■ ■ I/O device IRQ conflict ■ ■ ■ Operating system not found ■ ■ ■ ■ Test or replace the BIOS ROM. Test or replace the system board. Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot the notebook. Test or replace the CMOS battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system. Test or replace the system board.
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CHAPTER 4: Troubleshooting Code Beeps POST Routine Description 2Eh 1-3-4-3 RAM failure on data bits xxxx of low byte of memory bus 2Fh 30h Enable cache before system BIOS shadow 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus 32h Test CPU bus-clock frequency 33h Initialize Phoenix Dispatch Manager 36h Warm start shut down 38h Shadow system BIOS ROM 3Ah Autosize cache 3Ch Advanced configuration of chipset registers 3Dh Load alternate registers with CMOS values 42h In
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CHAPTER 4: Troubleshooting Code Beeps POST Routine Description 95h Install CD ROM for boot 96h Clear huge ES segment register 97h Fixup Multi Processor table 98h 1-2 Search for option ROMs. One long, two short beeps on checksum failure.
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CHAPTER 4: Troubleshooting Code Beeps F4h 1 Output one beep before boot F5h Boot to Mini DOS F6h Clear Huge Segment F7h Boot to Full DOS Symptom-to-FRU error messages LCD Symptom / Error ■ ■ ■ ■ The The The The LCD LCD LCD LCD backlight doesn't work. is too dark. brightness cannot be adjusted. contrast cannot be adjusted. Action in Sequence ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ The LCD screen is unreadable. Missing pels in characters. The screen appears abnormal. The wrong color is displayed.
www.gateway.com Symptom / Error Action in Sequence The notebook doesn’t turn off. ■ ■ ■ The battery can’t be charged. ■ ■ ■ Test the power source (battery pack and power adapter). See “Testing the power system” on page 141. Press and hold the power button for more than four seconds. Test or replace the system board. Test the battery pack. See “Check the battery pack” on page 142. Test or replace the battery pack. Test or replace the system board.
CHAPTER 4: Troubleshooting Symptom / Error Action in Sequence The notebook doesn’t enter standby mode after closing the LCD. ■ ■ The system doesn't resume from hibernation mode. ■ ■ ■ The system doesn't resume from standby mode after opening the LCD. ■ ■ The battery fuel gauge in Windows doesn’t go higher than 90%. ■ ■ ■ ■ The system hangs intermittently. ■ ■ ■ Make sure that the magnet is in the magnet holder. For more information, see “Replacing the LCD panel” on page 94.
www.gateway.com Keyboard and touchpad Symptom / Error Action in Sequence The keyboard (one or more keys) does not work. ■ ■ ■ The touchpad does not work. ■ ■ ■ Reconnect the keyboard cable. Test or replace the keyboard. Test or replace the system board. Reconnect the touchpad cable. Test or replace the touchpad board. Test or replace the system board. Important If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined problems” on page 155.
CHAPTER 4: Troubleshooting • • • • • • • Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive(s) SO-DIMM Optical drive Type 54 ExpressCards 4 Turn on the notebook. 5 Determine if the problem has changed. • If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. • If the problem does recur, replace the following FRUs one at a time: • System board • LCD assembly Important Do not replace a non-defective FRU.
CHAPTER5 Connector locations • System board top connectors • System board bottom connectors 157
CHAPTER 5: Connector locations System board top connectors 158
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CHAPTER 5: Connector locations 160
CHAPTER6 FRU (Field-Replaceable Unit) list • Introduction • Exploded diagram • FRU list 161
CHAPTER 6: FRU (Field-Replaceable Unit) list Introduction This chapter gives you the FRU (field-replaceable-unit) listing in global configurations of P-79. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
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CHAPTER 6: FRU (Field-Replaceable Unit) list FRU list Category Part Name OEM Part No. ADAPTER 120W 3PIN DELTA ADP-120ZB BBW AP.12001.007 BATTERY PACK SDI LI+ 9CELL 2.6AH SMP BT.00907.008 BATTERY PACK LG LI+ 9CELL 2.6AH SMP BT.00907.009 BATTERY PACK PANA LI+ 9CELL 2.6AH SMP BT.00907.010 I/O BOARD 55.WEJ01.001 MEDIA HIGH-END BOARD 55.W2301.002 TOUCH PAD BUTTON BOARD 55.WEJ01.
www.gateway.com Category Part Name OEM Part No. POWER BUTTON BOARD 55.WEJ01.003 TOUCHPAD SYNAPTICS TM00372-031 56.B0101.001 BLUETOOTH BOARD FOXCONN BCM2046 V2.1 T60H928.31 54.W2301.005 CAPACITIVE BUTTON BOARD SYNAPTICS TM-01001-003 56.W2301.001 WIRELESS LAN BOARD 512AN_MMWG SHIRLEY PEAK 5100 MM#895361 KI.SPM01.003 WIRELESS LAN BOARD 512AG_MMWG SHIRLEY PEAK 5100 (CENTRINO 2 WITH VPRO) KI.SPM01.010 POWER CORD 10A 125V 3PIN US BK 27.01518.641 POWER CORD 10A 125V US 27.T30V1.
CHAPTER 6: FRU (Field-Replaceable Unit) list Category 166 Part Name OEM Part No. POWER CORD 7A 250V 2PIN KOREAN 27.01518.531 POWER CORD 3A 250V 3PIN UK 27.01518.541 POWER CORD 5A 250V 3PIN UK BK 27.03118.001 POWER CORD 7A 125V 2PIN JAPAN 27.01518.551 POWER CORD 10A 3PIN BK DENMARK 27.01518.561 POWER CORD 10A 250V 3PIN DENMARK BK 27.01518.671 POWER CORD 10A 250V 3PIN BK SOUTH AFRICA 27.01518.571 POWER CORD 16A 250V SOUTH AFRICA BK 27.01518.681 POWER CORD 10A 250V 3PIN CHINA 27.01518.
www.gateway.com Category Part Name OEM Part No. BLUETOOTH CABLE 8PIN 50MM 50.W2301.017 CABLE VOLUME BAR TO MULTIMEDIA BOARD 6PIN 70MM 50.W2301.016 CABLE CONNECTED MEDIA BOARD TO MB 28PIN 30MM 50.W2301.003 TOUCHPAD CABLE 12PIN 120MM 50.W2301.004 TOUCHPAD BUTTON BOARD CABLE 25PIN 140MM 50.W2301.005 CASE/COVER/BRACKET ASSEMBLY VOLUME PLATE 40.W2301.
CHAPTER 6: FRU (Field-Replaceable Unit) list Category 168 Part Name OEM Part No. SD CARD DUMMY 42.B0101.002 E-CARD DUMMY 42.B0101.003 MIDDLE COVER 60.W2301.004 LOWER CASE 60.W2301.003 HDD COVER 60.W2301.002 CPU COVER 60.W2301.
www.gateway.com Category Part Name OEM Part No. UPPER CASE PLAINTING+UV W/O FINGER PRINT HOLE 60.WEJ01.001 TOUCHPAD BRACKET 60.W2301.006 EMI SHIELDING BRACKET 33.B0101.001 OPTICAL BRACKET 33.W2301.001 BLU RAY COMBO BEZEL 60.W2301.034 DVD-RW SUPER-MULTI BEZEL 60.W4301.001 DVD-RW SUPER-MULTI LABEL FLASH BEZEL 60.W4301.
CHAPTER 6: FRU (Field-Replaceable Unit) list Category Part Name OEM Part No. BLU-RAY COMBO MODULE 2X SATA 6M.WEJ01.001 BLU-RAY COMBO MODULE 4X SATA 6M.WEJ01.002 DVD-RW SUPER-MULTI MODULE 8X SATA 6M.WEJ01.003 ODD SONY BD COMBO 12.7MM TRAY DL 2X BC-5500S LF W/O BEZEL SATA KO.0020E.002 ODD HLDS BD COMBO 12.7MM TRAY DL 2X CT10N LF W/O BEZEL SATA KO.0020D.001 ODD PIONEER BD COMBO 12.7MM TRAY DL 2X BDC-TD01RS LF W/O BEZEL SATA KO.00205.001 ODD PIONEER BD COMBO 12.
www.gateway.com Category Part Name OEM Part No. CPU INTEL CORE2DUAL P7450 2.13G 3M 1066 TJ NOVT KC.74501.DPP CPU INTEL CORE2DUAL PENRYN P8400 2.26G 3M 1066 25W R-0 KC.84R01.DPP CPU INTEL CORE2DUAL P9500 PGA 2.53G 6M 1066 25W KC.95001.DPP CPU INTEL CORE2DUAL T5900 PGA 2.2G 2M 800 MV KC.59001.DTP CPU INTEL CORE2DUAL T6400 2.0G 3M 800 35W R-0 KC.64001.DTP CPU INTEL CORE2DUAL T6600 2.2G 2M 800 35W R-0 KC.66001.DTP CPU INTEL CORE2DUAL PENRYN T9550 2.66G 6M 1066 35W E-0 KC.95501.
CHAPTER 6: FRU (Field-Replaceable Unit) list Category Part Name OEM Part No. HDD 160GB 5400RPM SATA TOSHIBA LIBRA-BS MK1655GSX F/W:FG0101J 5.4 KH.16004.006 HDD 160GB 5400RPM SATA HGST PANTHER-B PANTHER-B HTS545016B9A300 F/W:C60F KH.16007.024 HDD 160GB 5400RPM 2.5" SATA WD WD1600BEVT-22ZCT0 FW:11.01A11 KH.16008.022 HDD MODULE 250G 5400RPM SATA 172 HDD BRACKET 60.W2301.011 HDD 2.5" 5400RPM 250GB SEAGATE ST9250315AS WYATT SATA LF F/W:0001SDM1 KH.25001.
www.gateway.com Category Part Name OEM Part No. HDD 160GB 7200RPM SATA HGST HTS723216L9A360 F/W:C30F KH.16007.022 HDD 200GB 7200RPM SATA SEAGATE SATA ST9200420AS FW:3.AAA 7 KH.20001.011 HDD 250G 7200RPM SATA SEAGATE ST9250421AS LF F/W:0303 KH.25001.014 HDD 250GB 7200RPM SATA HGST HTS723225L9A360 F/W:C30F KH.25007.014 HDD 320GB 7200RPM SATA HGST HTS723232L9SA00 F/W:C30F KH.32007.005 HDD 320GB 7200RPM SATA WD WD3200BEKT-22F3T0 FW:11.01A11 LF KH.32008.
CHAPTER 6: FRU (Field-Replaceable Unit) list Category Part Name OEM Part No. VGA HEATSINK W/FAN 60.WEJ01.002 KEYBOARD SUNREX GODZILLA_IMV P-7805U INTERNAL US INTERNATIONAL KB.I1700.085 KEYBOARD SUNREX GODZILLA_IMV INTERNAL US ORANGE COLOR KB.INT0S.
www.gateway.com Category Part Name OEM Part No. INVERTER BOARD 17" DARFON VK.21189.801 19.TK901.001 INVERTER BOARD 17" YEC YNV-W10 19.TK901.004 WIRELESS ANTENNA MAIN WHITE 50.W2301.008 WIRELESS ANTENNA AUX WHITE 50.W2301.009 LCD BRACKET RIGHT 33.W2301.002 LCD BRACKET LEFT 33.W2301.003 LCD HINGE PACK RIGHT 33.W2301.
CHAPTER 6: FRU (Field-Replaceable Unit) list Category Part Name OEM Part No. LCD HINGE PACK LEFT 33.W2301.005 LCD/CAMERA CABLE 50.B0101.002 CAMERA 1.3M CHICONY CNF614121004591L 57.W2301.001 LCD COVER 17" PRINTING+UV BLACK W/HINGE CAP 60.WEJ01.003 HINGE CAP RIGHT 60.B0101.005 HINGE CAP LEFT 60.B0101.006 LCD BEZEL 17" W/CAMERA HOLE 60.W2301.
www.gateway.com Category Part Name OEM Part No. MAINBOARD GODZILLA/BLACKHILL-N10 DISCRETE PM45 ICH9ME VRAM-HYNIX1GB W/MODEM&MODEM CABLE W/O 1394&CPU&DIMM MB.WEU01.001 BOARDS MODEM BOARD LITEON CONEXANT -UNIZION 1.5_3.3V AUS B85247600G FX.22500.021 CABLES MODEM CABLE 50.W2301.006 SODIMM 1GB DDRIII 1066MHZ ELPIDA EBJ11UE6BAU0-AE-E LF 64*16 0.07UM KN.1GB09.009 SODIMM 1GB DDRIII 1066MHZ SAMSUNG M471B2874DZ1-CF8 KN.1GB0B.019 SODIMM 1GB DDRIII 1066MHZ HYNIX HMT112S6AFP6C-G7N0 KN.1GB0G.
CHAPTER 6: FRU (Field-Replaceable Unit) list Category Part Name OEM Part No. HINGE SCREW RUBBER 47.W2301.001 SCREW 34.00015.081 SCREW 86.W2301.001 SCREW 86.00D47.630 SCREW 86.00E34.738 SCREW 86.W2301.002 SCREW 86.W2301.003 SCREW 86.W2301.004 SCREW 86.W2301.005 SCREW 86.W2301.006 SCREW 86.W4301.001 SCREW 86.W2301.007 SPEAKER 23.W2301.
APPENDIXA Model definition and configuration 179
APPENDIX A: Model definition and configuration TBD 180
APPENDIXB Test compatible components • Introduction • Microsoft® Windows Vista® Environment Test 181
APPENDIX B: Test compatible components Introduction This notebook’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows Vista®, Windows® XP Home, Windows® XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
www.gateway.com Item Specification USB Speaker JS USB Digital Speaker J-6502 JS USB speaker USBJ268 Comodow USB 3D sound (Adapter) YAMAHA USB Speaker MS35D USB Scanner Epson EXPRESSION 1600 Scanner Canon Canonscan CS3200F Epson USB Scanner 1660 USB Hub D-link DU-H4 USB HUB ATEN UH-204 USB 2.0 HUB USB Game Pad/Joystick ALPS USB Game Pad Microsoft SideWinder Plug & Play GamePad Logitech Freedom 2.
APPENDIX B: Test compatible components Item Specification Bluetooth Device Test Bluetooth Cell Phone/Headset Sony Ericsson Bluetooth Headset Motorola HT820 Bluetooth Stereo Headphone Multimedia Card Test SD/Mini SD/Micro SD Card SanDisk Secure Digital Card 256MB A-DATA Secure Digital Card 4GB 150X Kingston SDHC 8GB Class6 Transcend SD 512MB Transcend 150X Ultra Speed SD 4GB Transcend SD HC 4GB A-DATA 150X Turbo SD 4GB A-DATA miniSD 512MB KINGMAX mini SD Adapter+512MB Mini SD Toshiba SDHC 4GB Class4 Sa
APPENDIXC Online support information 185
APPENDIX C: Online support information This section describes online technical support services available to help you repair your Gateway notebook. If you are a distributor, dealer, ASP, or TPM, please refer your technical queries to your local Acer branch office. Acer branch offices and Regional Business Units may access our website. However some information sources will require a user id and password. These can be obtained directly from Acer CSD Taiwan.
Index A AC adapter connector 20 AFLASH Utility 46 application key 25 arrow keys 25 audio adjusting volume 27 back button 27, 31 controller 13 headphone jack 19 microphone jack 19 muting 27, 31 next button 27, 31 pause button 26, 31 play button 26, 31 resolution 13 stop button 26, 31 volume down button 27 volume up button 27 B battery charge indicator 18 latch 21 locating 21 release latch 21 bays hard drive 21 memory 21 BIOS password control 7 supported protocols 7 vendor 6 version 6 BIOS Recovery by Crisis
Index controller 13 external CD-ROM drive check 140 external monitor 20, 26 EZ Pad touchpad See touchpad F fan 19, 20 features 2 files opening 30 fingerprint reader locating 22 using 27 Firewire port 19 flash utility 46 Fn key 25, 26 folders opening 30 function keys 25 H hard drive bay 21 indicator 24 HDMI (TV) out jack HDMI port 26 headphone jack 19 Help button 32 Hybrid Sleep mode 26 system key 26 19 I i.
www.gateway.
Index 190
MAN P-79 SVC GDE R1 06/09
