Quick Reference Guide
Table Of Contents
- Contents
- About This Reference
- Checking Out Your Notebook
- Setting Up and Getting Started
- Working safely and comfortably
- Connecting the AC adapter
- Connecting the dial-up modem
- Connecting to a broadband modem or network
- Starting your notebook
- Turning off your notebook
- Restarting (rebooting) your notebook
- Using the status indicators
- Using the keyboard
- Using the EZ Pad touchpad
- Adjusting brightness
- Adjusting the volume
- Turning your wireless radio on or off
- Using Drives and Accessories
- Managing Power
- Traveling with Your Notebook
- Maintaining Your Notebook
- Upgrading Your Notebook
- Troubleshooting
- Safety guidelines
- First steps
- Troubleshooting
- Audio
- Battery
- CD drives (external)
- Diskette drive (external)
- Display
- DVD drives (external)
- Ethernet
- File management
- Hard drive
- Internet
- Keyboard
- Media Center
- The Media Center video display looks bad on your TV
- You need to configure your Media Center to output to a TV
- You want to change display settings to get better TV or DVD image quality
- You want to know whether you can burn videos that were recorded with your Media Center computer to a DVD
- You want to know whether you can play recorded videos on other computers
- You want to know whether you can play recorded videos on your home DVD player
- Memory
- Memory card reader
- Modem (cable or DSL)
- Modem (dial-up)
- Your modem does not dial or does not connect
- You cannot connect to the Internet
- Your 56K modem does not connect at 56K
- Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem
- The modem is not recognized by your notebook
- The modem is noisy when it dials and connects
- Mouse
- Networks (wired)
- Networks (wireless)
- You turned wireless networking on, but it takes a while to connect
- Your connection on the network seems intermittent or your wireless network is running slower than you expect
- You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web
- You are in a wireless network, but no available networks are listed in the Connect to a network dialog box
- Your wireless network is listed as a preferred network, but it has an “x” on it
- Internet Explorer is unable to access the Internet
- You cannot see other computers on your network
- You cannot connect to your network
- Passwords
- PC Cards
- Pointing device
- Power
- Printer
- Sound
- Status indicators
- Touchpad or pointing device
- Video
- Telephone support
- Legal Information
- Index
CHAPTER 9: Troubleshooting
98
• The complexity of graphics and multimedia on Web
pages
• Having multiple Web browsers open, performing
multiple downloads, and having multiple programs
open on your notebook
People are sending you e-mail messages, but you have not
received any mail
• Click the receive button in your e-mail program.
• Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP for
technical support.
Keyboard
A keyboard character keeps repeating or you see a
“Keyboard stuck” or “Key failure” error message
• Make sure that nothing is resting on the keyboard.
• Make sure that a key is not stuck. Press each key to
loosen a key that might be stuck, then restart your
notebook.
You are pressing a letter key and a number appears on the
screen
• The numeric keypad is turned on. For more information
about using your keyboard, see “Using the keyboard”
on page 24.
An external keyboard does not work
• Make sure that the keyboard cable is plugged in
correctly.
• Remove all extension cables and switchboxes.
• Clean the keyboard by using an aerosol can of air with
a narrow, straw-like extension to remove dust and lint
trapped under the keys.
• Try a keyboard that you know works to make sure that
the keyboard port works.
• If you spilled liquid in the keyboard, turn off your
notebook and unplug the keyboard. Clean the keyboard
and turn it upside down to drain it. Let the keyboard
dry before using it again. If the keyboard does not work
after it dries, you may need to replace it.