Gateway NV42 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made on this service guide.
Copyright Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: IV SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
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Table of Contents System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Gateway Notebook tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Removing the Speaker Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Removing the TouchPad FFC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Removing the Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Removing the Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74 Removing the USB Board . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents TouchPad Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140 Internal Speaker Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141 Internal Microphone Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142 HDD Not Operating Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143 USB Failure (Rightside) . . . . . . . . . . . . . .
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Chapter 1 System Specifications Features Below is a brief summary of the computer’s many features: Operating System • Genuine Windows® 7 Home Premium 64 bit • Genuine Windows® 7 Home Basic 64 bit Platform • AMD Athlon™ 64 X2 dual-core processor TK-42 • AMD Athlon™ 64 single-core processor TF-20 • Chipset: RS780MN, SB710 System Memory • Dual-Channel DDR2 SDRAM support • Up to 2 GB of DDR2 667 MHz memory, upgradeable to 4 GB using two soDIMM modules • 14" HD 1366 x 768 pixel resolution, high-
• MS-Sound compatible • Built-in microphone Dimensions and Weight • 342 x 241 x 39.3 mm • Weight: ~2.4 kg (including 6-cell Li-Ion cylindrical battery pack) Communication • Gateway Video Conference, featuring: • Integrated high-def webcam with 640 x 480 @ 30 fps resolution image capture1 • WLAN1, 2: Intel® Wireless WiFi Link 5100/5300 (dual-band quad-mode 802.11a/b/g/Draft-N) WiFi CERTIFIED® wireless LAN card • WPAN1: Bluetooth® 2.
• Modem (RJ-11) port • DC-in jack for AC adapter Environment • • Chapter 1 Temperature: • Operating: 5 °C to 35 °C (41 °F to 95 °F) • Non-operating: -20 °C to 65 °C (-4 °F to 149°F) Humidity (non-condensing): • Operating: 20% to 80% • Non-operating: 20% to 80% 3
System Block Diagram DDRII-SODIMM1 +1.8VSUS +SMDDR_VREF PG 7,8 +1.8VSUS +SMDDR_VREF +1.2V (638 +2.5V +1.8VSUS VCC_CORE +SMDDR_VTERM CPU THERMAL SENSOR S1g1 socket) PG 9 +5V CRT HDMI NBGPP_CLK RTM880N-795 SLG8SP628VTR SBLINK_CLK PCIE 100MHz USB 48MHz PG 3 +3V HOST 200MHz VCC_CORE REF 14MHz +NB_CORE PG 4,5,6 +2.5V Giga LAN BCM5784M PCIE 0 NB LVDS Panel(LED) +3V +5V ICS9LPRS476AKLFT 800 MHZ Side port PG 18 NBGFX_CLK HT_LINK(1.
Gateway Notebook tour This section contains information about the external features and functions of the computer. Front View Icon Chapter 1 Item Description Memory card reader Insert a memory card from a digital camera, MP3 player, PDA, or cellular telephone into the memory card reader. The memory card reader supports Memory Stick®, Memory Stick Pro®, Mini Secure Digital®, MultiMediaCard™, RSMultiMediaCard™, Secure Digital™, and xD-Picture Card™ cards.
Left View Icon Item Description Kensington™ lock slot Secure your notebook to an object by connecting a Kensington cable lock to this slot. Ventilation fan Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots.
Right View Icon Item Description DVD drive Insert CDs or DVDs into this drive. USB ports Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. Power indicator Press to turn the power on or off. You can also configure the power button for Sleep/Resume mode. Rear View Icon Chapter 1 Item Description Battery Provides power when the notebook is not plugged into AC power.
Bottom View Battery Battery lock Battery latch Ventilation slots and cooling fan Memory/ Hard drive bay MicroPCI bay Icon 8 Item Description Battery Provides power when the notebook is not plugged into AC power. Battery lock Slide to unlock the battery. Battery latch Slide to release the battery. MicroPCI bay MicroPCI modules are located in this bay. Memory bay Memory modules are located in this bay. Hard drive bay The hard drive is located in this bay.
Keyboard Area (selected models) Capacitive touch keys Speakers Status indicators Keyboard Power/Battery indicators Icon Touchpad Item Description Speakers Left and right speaker deliver stereo output. Status indicators Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used. See “Status Indicators” on page 11. Keyboard Provides all the features of a full-sized, computer keyboard. Power indicator • LED on - Notebook is on.
LCD Panel Microphone Webcam Icon 10 Item Description Webcam Use to let others see who they are communicating with when making VoIP calls. Microphone Use to talk through when making Voice over Internet Protocol (VoIP) calls.
Status Indicators The computer has several easy-to-read status indicators. The front panel indicators are visible even when the computer cover is closed. Icon Item Power indicator Battery charge indicator Description • LED on - Notebook is on. • LED blinking - Notebook is in Sleep or Hybrid Sleep mode. • LED off - Notebook is off. • LED blue - Battery is fully charged. • LED red - Battery is charging. Important: This LED only lights up when your notebook is connected to AC power.
TouchPad Basics The following items show you how to use the TouchPad: Touchpad Left button Right button • Move your finger across the TouchPad to move the cursor. • Press the left and right buttons located beneath the TouchPad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the TouchPad is the same as clicking the left button. Function Left Button Right Button Main TouchPad Execute Quickly click twice.
Using the Keyboard Your Gateway NV42 has a close-to-full-sized keyboard and an embedded numeric keypad, separate cursor, lock, function and special keys. Function keys/ System keys Navigation keys FN key Windows key Application key Arrow keys Key Types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu.
System Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like screen brightness, Bluetooth and WiFi. To activate hot keys, press and hold the key before pressing the other key in the hotkey combination. Hotkey Icon Description Fn + F1 Turn the capacitive touch key LEDs on or off. For more information, see “Using the status indicators” on page 24. Fn + F3 Enter Sleep mode or Hybrid Sleep mode. Press the power button to leave Sleep mode.
Hardware Specifications and Configurations Processor Item Specification CPU type AMD Turion/Sempron CPU package Micro-PGA packaging, 638-pin Core Logic • AMD Turion/Sempron CPUs • RS780MN • SB710 Chipset • WPCE775 integrated power controller and keyboard controller • Integrated RS780MN VGA chip. Features • Supports the mobile and desktop Athlon 64/Athlon 64FX/ Athlon X2/Sempron/Turion 64 processors, including S1 socket CPUs.
Graphics Item Specification Display support Dual independent display support Colors 16.
System Memory Item Specification Memory controller Built in Memory size N/A DIMM socket number 2 Supports memory size per socket 2 GB Supports maximum memory size 4 GB Supports DIMM type DDR II 800/677Mhz SDRAM memory interface design Supports DIMM Speed 800/677Mhz SDRAM System Storage Item Specification HDD • 9.5mm height, 2.
Item Data heads Hard Disk Specification 2 4 2 2 4 4 Disks 1 2 1 1 2 2 Spindle speed (RPM) 5400 5400 5400 5400 5400 5400 8 MB 8MB 8 MB 8 MB 8MB Drive Format Performance Specifications Buffer size 8 MB Interface SATA SATA SATA SATA SATA SATA Fast data transfer rate (Mbits/sec, max) 875 875 363 ~ 952 typical 363 ~ 952 typical 363 ~ 952 typical 363 ~ 952 typical Media data transfer rate (Mbytes/sec max) 300 300 300 300 300 300 5V ±5% 5V ±5% 5V ±5% 5V ±5% 5V
Optical Disk Drive Item Specification Type 8X DVD-Super Multi double-layer drive Performance Specification Transfer rate (MB/ sec) 10.
LCD 10.1” Item Specification Vendor/model name AU Optronics Chi Mei Samsung LG Screen Diagonal (mm) 354.95 354.95 354.95 354.95 Active Area (mm) 309.40 X 173.95 309.40 X 173.95 309.40 X 173.95 309.40 X 173.95 Display resolution (pixels) 1366x768 1366x768 1366x768 1366x768 Pixel Pitch (mm) 0.2265X0.226 5 0.2265X0.226 5 0.2265X0.226 5 0.2265X0.
LAN Interface Item LAN Chipset Specification Broadcom BCM5784M 10/100/1000 Mbps Gigabit Ethernet LAN Controller with Integrated Transceiver Features • Integrated 10/100/1000BASE-T transceiver • Automatic MDI crossover function • PCIe v1.1 compliant • 10/100/1000BASE-T full-duplex/half-duplex MAC • Receive side scaling (RSS) for multicore processors • Complies with IEEE 802.3, 802.3u, 802.3ab, and • 02.
Item Specification Features Specifications • Embedded USB solution with antenna • Bluetooth 2.0+EDR • Bluetooth control for BT optical mouse • Radio Technology FHSS • Operating Frequency: 2402 ~ 2480MHz ISM band • Channel Numbers: 79 channels with 1MHz BW • Transmitter Output Power: -4~4dBm output power for class2 operation • Receiver Sensitivity:-78dBm @ 0.1% BER (Max) • Maximum Receiver Signal: -10dBm • Operating Voltage: 3.3V+/-0.3V • Interface:USB2.
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Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
Gateway NV42 AMD BIOS Information The Information screen displays a summary of your computer hardware information.
Parameter UUID Number Chapter 2 Description Universally Unique Identifier (UUID) is an identifier standard used in software construction, standardized by the Open Software Foundation (OSF) as part of the Distributed Computing Environment (DCE).
Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery.
Advanced The Advanced screen allows you to enable and disable advanced chipset options.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Information Main Phoenix SecureCore(tm) Setup Utility Security Boot Exit Advanced Supervisor Password Is: User Password Is: HDD Password Is: Item Specific Help Clear Clear Clear Supervisor Password controls access to the setup utility.
Setting a Password Follow these steps as you set the user or the supervisor password: 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Supervisor Password box appears: Set Supervisor Password Enter New Password Confirm New Password 2. [ [ ] ] Type a password in the “Enter New Password” field. The password length can not exceed 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the “Confirm New Password” field.
6. When you are done, press F10 to save the changes and exit the BIOS Setup Utility. If the verification is OK, the screen will display as following. Setup Notice Changes have been saved. [Continue] The password setting is complete after the user presses Enter. If the current password entered does not match the actual current password, the screen will show you the Setup Warning. Setup Warning Invalid Password.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the USB diskette drives, the onboard hard disk drive and the DVD drive in the module bay. Select Boot Devices to select specific devices to support boot. Information Main Advanced Phoenix SecureCore(tm) Setup Utility Exit Security Boot Boot priority order: 1: IDE HDD: WDC WD2500BEVT-22ZCT0-(S1) 2: CD/DVD: HL-DT-ST DVDRAM GT20N-(PM) 3: PCI LAN: MBA v11.4.
Exit The Exit screen allows you to save or discard any changes you made and quit the BIOS Utility. Information Main Advanced Phoenix SecureCore (tm) Setup Utility Exit Security Boot Item Specific Help Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes F1 Help Es c Exit Select Item Select Menu Exit System Setup and save your changes to CMOS.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: • New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. Use the Flash16 utility to update the system BIOS flash ROM. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Flash16 Utility. NOTE: Please use the AC adaptor power supply when you run the flashit utility.
Remove HDD/BIOS Password Utilities This section provides you with details about removing HDD/BIOS password: Remove HDD Password: If you key in the wrong HDD password three times, an error is generated. To reset the HDD password, perform the following steps: 1. An error code is generated for unlocking the HDD. Note down this code. 2. Run HDD_PW.EXE in DOS Mode. 3. Create the unlock code by inserting the numbers noted in the previous step into the following format: hdd_pw 15494 0 4.
Removing BIOS Passwords: To clear the User or Supervisor passwords through hardware, open the WLAN door and use a metal instrument to short the J1 jumper. Cleaning BIOS Passwords To clean the User or Supervisor passwords using software utilities, perform the following steps: If you key in the wrong BIOS password three times, an error is generated. To reset the BIOS password, perform the following steps: 1. An error code is generated for unlocking the BIOS. Note down this code.
2. Create the unlock code by inserting the numbers noted in the previous step into the following format: bios_pw 14452 0 3. Select 2 to obtain the password. The following passwords can be used for unlocking the BIOS Password: qjjg9vy Password: 07yqmjd Password: cjl14tm Password: 6mbzjaj 4. Shut down the computer by pressing down the Power button for 4 seconds. 5. Turn on the computer and key in the password to unlock the BIOS. 6. Press 1 or 2 to clean the desired password shown on the screen.
3. Select the desired boot sequence by entering the corresponding sequence. For example, enter BS2 to change the boot sequence to HDD | CD ROM | LAN | Floppy. Using DMITools The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM to be used in the DMI pool for hardware management. When the BIOS displays Verifying DMI pool data it is checking that the table correlates with the hardware before sending to the operating system (Windows, etc.).
dmitools /ws 01234567890123456789 4). Write UUID to EEPROM (Create UUID from Intel WFM20.pdf) Input: dmitools /wu 5). Write Asset Tag to EEPROM Input: dmitools /wa Acer Asstag NOTE: When using any of the Write options, restart the system to make the new DMI data effective. Using the LAN MAC EEPROM Utility You can use the MAC.BAT utility to write the MAC.CFG file to the EEPROM under DOS mode. 1. 40 Use a text editor (for example: Notepad) to open the MAC.CFG file. You can see the MAC.
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Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic discharge • Flat screwdriver • Philips screwdriver • Plastic flat screwdriver • Plastic tweezers NOTE: The screws for the different components vary in size.
General Information Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Place the system on a flat, stable surface. 4. Remove the battery pack.
External Module Disassembly Process External Modules Disassembly Flowchart Turn off system and peripherals power Disconnect power and signal cables from system Remove Battery Remove Lower Covers Remove ODD Remove DIMMs Remove WLAN Remove HDD Screw List Step ODD Module Screw Quantity Part No. M2.5*6.0 1 86.W0907.002 M2*3 2 86.A08V7.005 WLAN Module M2*3 1 86.A08V7.005 HDD Module M2.5*6.0 2 86.W0907.002 M3*3 2 86.N2802.
Removing the Battery Pack 1. Turn the computer over. 2. Slide the battery lock/unlock latch to the unlock position. 3. Slide and hold the battery release latch to the release position (1), then slide out the battery pack from the main unit (2).
Removing the Lower Covers 1. See “Removing the Battery Pack” on page 46. 2. Loosen the six captive screws in the Memory and Wireless Covers. 3. Lift the Wireless Cover up to remove. 4. Lift the Memory Cover up to remove.
Removing the ODD Module 1. See “Removing the Lower Covers” on page 47. 2. Remove the single screw securing the ODD Module in place. Step ODD Module 3. 48 Size M2.5*6.0 Quantity Screw Type 1 Slide the ODD Module out of the Lower Cover as shown.
4. Remove the two screws securing the ODD Bracket to the ODD Module. Step ODD Module Size M2*3 Quantity Screw Type 2 5. Remove the bracket from the ODD Module. 6. Remove the ODD Bezel by rotating the bezel downward, away from the module.
Removing the DIMM Modules 50 1. See “Removing the Lower Covers” on page 47. 2. Push out the release latches on both sides of the DIMM socket to release the DIMM module. 3. Remove the DIMM module. 4. Repeat for the second DIMM Module.
Removing the WLAN Module 1. See “Removing the Lower Covers” on page 47. 2. Disconnect the antenna cables from the WLAN Module. IMPORTANT:The black cable attaches to the Main terminal and the white cable attaches to the AUX terminal. 3. Move the antennas away and remove the single screw on the WLAN Module.
4. Detach the WLAN Module from the WLAN socket. NOTE: When reattaching the antennas, ensure the cables are tucked into the chassis to prevent damage.
Removing the HDD Module 1. See “Removing the Lower Covers” on page 47. 2. Remove the two screws securing the HDD to the Lower Cover. Step HDD Module 3. Size M2.5*6.0 Quantity Screw Type 2 Slide the HDD Module in the direction of the arrow to disconnect the interface.
4. Lift the HDD Module clear of the Lower Cover as shown. NOTE: To prevent damage to device, avoid pressing down on it or placing heavy objects on top of it. 5. Remove the two screws securing the HDD to the Carrier. Step HDD Module 6. 54 Size M3*3 Quantity Screw Type 2 Remove the HDD from the Carrier as shown.
Main Unit Disassembly Process Main Unit Disassembly Flowchart Remove External Modules before proceeding Remove Switch Cover Remove Keyboard Remove LCD Module Remove Upper Cover Upper Cover Remove TouchPad FFC Lower Cover Remove Speaker Module Remove RTC Battery Remove Modem Module Remove USB Board Remove Bluetooth Remove Mainboard Remove Thermal Module Remove CPU Screw List Step Screw Quantity Part No. Switch Cover M2.5*6.0 3 86.W0907.002 LCD Module M2.5*6.0 4 86.W0907.
Removing the Switch Cover IMPORTANT:The Media Board attached to the underside of the Switch Cover cannot be replaced individually. If the Media Board malfunctions, replace the entire Switch Cover assembly. 1. See “Removing the Battery Pack” on page 46. 2. Remove the three screws securing the Switch Cover to the Upper Cover. Step Switch Cover 56 Size M2.5*6.0 Quantity Screw Type 3 3. Open the LCD Panel to approximately 45° and stand the computer on edge. 4.
5. Turn the computer over rotate the Switch Cover as shown to expose the underside. IMPORTANT:Do not remove the Switch Cover from the Upper Cover; the Media Board FFC is still attached to the Switch Cover. 6. Open the FFC locking latch and disconnect the Media Board FFC as shown. 7. Lift the FFC to detach the adhesive securing it in place. 8. Lift the Switch Cover clear of the Upper Cover.
Removing the Keyboard 58 1. See “Removing the Switch Cover” on page 56. 2. Grasp the Keyboard and lift upward as shown. 3. Turn the Keyboard over and place it on the TouchPad area as shown. 4. Lift the Keyboard FFC securing latch as shown. 5. Disconnect the FFC and remove the Keyboard.
6. Lift the Switch Cover FFC securing latch as shown. 7. Remove the Switch Cover FFC from the Upper Cover.
Removing the LCD Module 60 1. See “Removing the Keyboard” on page 58. 2. Turn the computer over. Remove the two screws securing the LCD Module to Lower Cover. 3. Remove the Antenna cables from the cable channel as shown. Ensure that the cables are free from all clips. 4. Carefully pull the Antenna cables through from the underside of the computer.
5. Turn the computer over and remove the Antennas from the Upper Cover cable channel. Ensure that the cables are free from all clips all the way to the hinge well. 6. Disconnect the Power Board cable from the Mainboard. 7. Remove the Power Board cable from the Upper Cover cable channel. Ensure that the cable is free from all clips all the way to the hinge well.
8. Disconnect the LVDS cable from the Mainboard. 9. Disconnect the Microphone cable from the Mainboard. 10. Remove the LVDS and Microphone cables from the Upper Cover cable channel. Ensure that the cables are free from all clips all the way to the hinge well.
11. Remove the four screws securing the LCD Module to the Upper Cover. Step LCD Module Size M2.5*6.0 Quantity Screw Type 4 IMPORTANT:Ensure all cables are clear of the lower cover before removing the LCD module. 12. Grasp the module with both hands and lift upwards.
Removing the Upper Cover 1. See “Removing the LCD Module” on page 60. 2. Turn the computer over. Remove the eight securing screws. Step Size Upper Cover 3. M2.5*6.0 Quantity Screw Type 8 Turn the computer over and disconnect the following cables from the Mainboard.
4. Open the FFC securing latch and disconnect A as shown. 5. Disconnect B as shown. 6. Remove the nine screws securing the Upper Cover. Step Upper Cover Chapter 3 Size M2.5*6.
7. 66 Lift the Upper Cover clear of the computer as shown.
Removing the Speaker Modules CAUTION: Select models include speaker pads to reduce sound vibration. Do not remove these pads during disassembly. 1. See “Removing the Upper Cover” on page 64. 2. Lift the plastic covering away from the Upper Cover to expose the Speaker cables. 3. Remove the Speaker cables from the cable channel. Ensure that the cables are free from all cable clips. 4. Continue removing the cable from the right side cable channel. Ensure that the cable is free from all cable clips.
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5. Remove the cable from the left side cable channel. Ensure that the cable is free from all cable clips. 6. Remove the four securing screws from the Speaker Modules.
7. 70 Lift the Speaker Modules clear of the Upper Cover.
Removing the TouchPad FFC IMPORTANT:It is not possible to remove the TouchPad individually. If the TouchPad malfunctions, follow the disassembly steps to remove any additional components on the Upper Cover and replace the entire Upper Cover. 1. See “Removing the Upper Cover” on page 64. 2. Open the TouchPad FFC locking latch and disconnect the FFC as shown. 3. Carefully pull the FFC through the Upper Cover as shown. IMPORTANT:Take care not to tear the FFC pull tab during removal.
Removing the Modem Board 1. See “Removing the Upper Cover” on page 64. 2. Remove the two securing screws from the Modem Board. Step Modem Board 3. Size M2*3 Quantity Screw Type 2 Lift the Modem Board clear of the Lower Cover. IMPORTANT:Do not remove the Modem from the Lower Cover; the Modem cable is still attached to the module.
4. Turn the Modem Board over and disconnect the Modem cable as shown. 5. Remove the Modem Board from the Lower Cover.
Removing the Bluetooth Module 74 1. See “Removing the Upper Cover” on page 64. 2. Disconnect the Bluetooth cable from the Mainboard. 3. Remove the Bluetooth cable from the cable channel as shown. 4. Lift the Bluetooth Module upward to disengage the adhesive holding the module in place.
5. Disconnect the Bluetooth cable from the module.
Removing the USB Board 1. See “Removing the Upper Cover” on page 64. 2. Remove the single screws securing the USB Board to the Lower Cover. Step USB Board 3. 76 Size M2*3 Quantity Screw Type 1 Lift the USB Board clear of the Lower Cover.
4. Turn the USB Board over and disconnect the USB cable from the board.
Removing the Mainboard 1. See “Removing the LCD Module” on page 60. 2. See “Removing the Modem Board” on page 72. 3. See “Removing the Bluetooth Module” on page 74. 4. Remove the USB cable from the cable channel. Ensure that the cable is free from all cable clips. 5. Remove the single screw securing the Mainboard to the Lower Cover. Step Mainboard 78 Size M2.5*6.
6. Lift the Mainboard right side first as shown and remove it from the Lower Cover. 7. Disconnect the USB Board cable from the Mainboard as shown.
Removing the RTC Battery IMPORTANT:Follow local regulations for disposal of all batteries. 80 1. See “Removing the Upper Cover” on page 64. 2. Turn the Mainboard over and locate the RTC Battery. 3. Carefully bend back the plastic arm using a pair of plastic tweezers. With your opposite hand, lift out the RTC battery.
Removing the Thermal Module 1. See “Removing the Mainboard” on page 78. 2. Turn the Mainboard CPU side up, and place it on a clean surface. 3. Loosen the five captive screws in the Thermal Module in numerical order from 5 to 1. NOTE: The Thermal Module is secured with six screws on models with VGA support. 5 4 2 1 3 4. Disconnect the Fan power cable from the Mainboard. 5. Lift the Thermal Module clear of the Mainboard.
Removing the CPU 82 1. See “Removing the Thermal Module” on page 81. 2. Using a flat bladed screw driver, rotate the CPU screw 180° to release the CPU from the socket. 3. Lift the CPU clear of the socket.
LCD Module Disassembly Process IMPORTANT:Cable paths and positioning may not represent the actual model. During the removal and replacement of components, ensure all available cable channels and clips are used and that the cables are replaced in the same position.
Removing the LCD Bezel 1. See “Removing the LCD Module” on page 60. 2. Remove the six screw caps and screws from the LCD Bezel. Step LCD Bezel 3. Size M2.5*6.0 Screw Type 6 Remove the two securing screw from the hinges as shown.
4. Starting from the inside top edge, pry the Bezel away from the panel. Continue moving down the sides until the Bezel is removed. If necessary, use a plastic pry to release the corners of the Bezel. 5. Lift up the Bezel and remove it from the LCD Module.
Removing the Camera Board 86 1. See “Removing the LCD Bezel” on page 84. 2. Remove the Camera Board from the LCD Module. 3. Disconnect the cable from the Camera Board as shown.
Removing the LCD Panel 1. See “Removing the Camera Board” on page 86. 2. Remove the four securing screws from the LCD Panel. Step LCD Panel 3. Size M2*3.5 Quantity Screw Type 4 Disconnect the Microphone connector as shown.
4. 88 Remove the LCD Panel rear edge first. Place it on a clean surface.
Removing the LCD Brackets and FPC Cable 1. See “Removing the LCD Panel” on page 87. 2. Remove the four securing screws (two each side) from the LCD Panel brackets. Step LCD Brackets 3. Size M2*3 Quantity Screw Type 4 Remove the brackets from the LCD Panel.
90 4. Carefully lift the adhesive tape protecting the cable connector. 5. Carefully lift the adhesive tape securing the cable to the panel. 6. Disconnect the cable from the LCD panel as shown.
Removing the Power Board 1. See “Removing the LCD Panel” on page 87. 2. Lift the Power Board from the right LCD Hinge as shown. 3. Disconnect the cable from the Power Board connector.
Removing the Microphone Module 92 1. See “Removing the LCD Bezel” on page 84. 2. Lift the Microphone cable to detach the adhesive securing it in place. 3. Lift the adhesive strip securing the Microphone Module to the LCD Module. 4. Remove the Microphone from the LCD Module.
Removing the Antennas 1. See “Removing the LCD Panel” on page 87. 2. Lift all the adhesive tabs securing the left and right Antenna cables in place. 3. Lift the adhesive pad securing the left Antenna pad to the module. Carefully pry up the Antenna pad, as shown, and remove the pad from the LCD Module. IMPORTANT:A strong adhesive is used to secure the Antenna pad in place. Take care not to bend the pad during removal.
4. Lift the adhesive pad securing the right Antenna pad to the module. Carefully pry up the Antenna pad, as shown, and remove the pad from the LCD Module. IMPORTANT:A strong adhesive is used to secure the Antenna pad in place. Take care not to bend the pad during removal.
LCD Module Reassembly Procedure Replacing the Antennas 1. Replace the WLAN Antenna cable as shown, using all available cable clips. 3. Replace the adhesive tape securing the WLAN Antenna pad. 4. Repeat the procedure for the other antenna cable and pad. Chapter 3 2. Replace the adhesive tape to secure the WLAN cable in place.
5. The LCD Module appears as follows when the WLAN Antennas are correctly installed. Replacing the Microphone Board 1. 96 Place the Microphone in the LCD Module and press down to secure it in place. 2. Adhere the microphone cable to the back of the LCD panel as shown below.
Replacing the Power Board 3. Connect the cable to the Power Board connector. 4. Insert the Power Board into the right LCD Hinge as shown.
Replacing the LCD Brackets and FPC Cable Step LCD Brackets Size M2*3 Quantity Screw Type 4 1. Insert the LCD Cable into the panel connector as shown. 3. Replace the adhesive protection strip as shown. 2. Secure the connector by replacing the adhesive strip as shown. IMPORTANT:Ensure that the LCD Cable runs in front of the brackets to avoid trapping when the Bezel is replaced.
4. Align the screw holes and replace the left and right LCD brackets as shown. [ 5. Secure the brackets to the panel using four bracket screws (two each side).
Replacing the LCD Panel 100 1. Insert the LCD Panel rear edge first. 2. Ensure that the WLAN and FPC cables pass through the guide wells as shown and that screw holes are aligned properly. 3. Connect the Microphone connector to the FPC cable as shown.
4. Replace the four securing screws for the LCD Panel. Step LCD Panel Size M2.5*3 Quantity Screw Type 4 Replacing the Camera Board 1. Connect the Camera cable as shown. Chapter 3 2. Ensure that the locating pins are correctly positioned and place the Camera Board in the LCD Module.
Replacing the LCD Bezel 102 1. Place the Bezel onto the LCD Module starting with the bottom edge. Take care to ensure that the cables are exiting the hinge and are not being pinched by the bezel. 2. Starting from the bottom edge and working up to the top corners, press the Bezel into the panel.
3. Replace the two securing screws for the hinges as shown. Step LCD Bezel 4. Size M2*3 Quantity Screw Type 2 Replace the six screws and screw caps for the LCD Bezel. Step LCD Bezel Chapter 3 Size M2.5*6.
Main Unit Reassembly Procedure Replacing the CPU 104 1. Insert the CPU into the socket. Be sure to align the pins correctly. 2. Using a flat bladed screw driver, rotate the CPU screw 180° to lock the CPU into the socket.
Replacing the Thermal Module IMPORTANT:Ensure all heat pads are in place before replacing the Thermal Module. The following thermal pads are approved for use: • • • Silmore GP50 Honeywell Jet Motor 7762 The following thermal pads are approved for use: • Eapus XR-PE 1. Remove all traces of thermal grease from the CPU using a lint-free cloth or cotton swab and Isopropyl Alcohol, Acetone, or other approved cleaning agent. 2.
5. Insert and tighten the five captive screws in the Thermal Module in numerical order from 1 to 5. NOTE: The Thermal Module is secured with six screws on models with VGA support. 5 4 2 1 3 6 Replacing the RTC Battery 106 1. Locate the defective RTC battery. The Mainboard must be removed from the Lower Cover to access the battery. 2. Insert the replacement battery into the Mainboard socket.
Replacing the Mainboard 1. Insert the Mainboard right side first as shown and insert it into the Lower Cover, making sure to properly align the screw holes. 2. Insert the single screw to secure the Mainboard to the Lower Cover. Step Mainboard Chapter 3 Size M2.5*6.
Replacing the USB Board 108 1. Connect the USB Board cable to the Mainboard as shown. 2. Insert the USB cable into the cable channel. 3. Connect the USB cable to the board.
4. Turn the USB board over and place into the Lower Cover 5. Insert the single screw to secure the USB Board to the Lower Cover.
Replacing the Bluetooth Module 110 1. Connect the Bluetooth cable to the module. 2. Replace the adhesive in the lower cover if necessary. 3. Place the Bluetooth Module in the lower cover as shown and press against the adhesive to secure the module in place. 4. Insert the Bluetooth cable into the cable channel as shown.
5. Connect the Bluetooth cable to the Mainboard. Replacing the Modem Board 1. Connect the Modem cable as shown. 2. Flip the Modem Board over and set into the Lower Cover.
3. Secure the modem board in place using two screws. Step Modem Board Size M2*3 Quantity Screw Type 2 Replacing the TouchPad FFC IMPORTANT:It is not possible to remove the TouchPad individually. If the TouchPad malfunctions, follow the disassembly steps to remove any additional components on the Upper Cover and replace the entire Upper Cover. 1. 112 Carefully insert the FFC through the Upper Cover as shown.
2. Connect the FFC as shown and close the TouchPad FFC locking latch. Replacing the Speaker Modules IMPORTANT:Follow the instructions in “Removing the Upper Cover” on page 64 to access the speaker modules. 1. Place the Speakers on the underside of the Upper Cover, taking care to align the mounting screws.
2. Replace the four securing screws for the Speaker Modules.
3. Insert the left speaker cable into the left side cable channel. 4. Insert the right speaker cable into the right side cable channel. 5. Insert the Speaker cables into the center cable channel.
6. Replace the plastic covering on the Upper Cover. Replacing the Upper Cover 1. 116 Place the Upper Cover onto the Lower Cover assembly as shown.
2. Replace the nine screws to secure the Upper Cover. Step Size Upper Cover 3. M2.5*6.0 Quantity Screw Type 10 Reconnect the following cables to the Mainboard. B A 4. Open the FFC securing latch and connect A as shown.
5. Connect B as shown. 6. Turn the computer over. Replace the eight securing screws. Step Upper Cover 118 Size M2.5*6.
Replacing the LCD Module 1. Insert the module into the Main Unit, taking care to align the mounting pins with the sockets on the main unit. 2. Insert the four screws to secure the LCD Module to the Upper Cover. Step LCD Module Size M2.5*6.0 Quantity Screw Type 4 IMPORTANT:Ensure all cables are clear of the lower cover before replacing the LCD module.
120 3. Insert the LVDS/Microphone cable into the Upper Cover cable channel. 4. Connect the Microphone/Camera connector to the Mainboard. 5. Connect the LVDS cable to the Mainboard.
6. Insert the Power Board cable into the Upper Cover cable channel. 7. Connect the Power Board cable to the Mainboard. 8. Turn the computer over and insert the Antennas into the Upper Cover cable channel.
9. Carefully push the Antenna cables through to the underside of the computer. 10. Insert the Antenna cables into the cable channel as shown. 11. Turn the computer over. Replace the two screws to secure the LCD Module to the Lower Cover.
Replacing the Keyboard 1. Turn the Keyboard over and place it on the TouchPad area as shown. 2. Connect the Keyboard FFC and push down on the Keyboard FFC securing latch as shown. 3. . Insert the Switch Cover FFC into the Mainboard.
4. Push down on the Switch Cover FFC securing latch as shown. 5. Flip the Keyboard over and push into place. Replacing the Switch Cover IMPORTANT:The Media Board attached to the underside of the Switch Cover cannot be replaced individually. If the Media Board malfunctions, replace the entire Switch Cover assembly. 124 1. Lay the switch cover upside down on top of the keyboard. 2. Press down on the FFC to reattach the adhesive and secure it in place.
3. Connect the Media Board FFC and close the FFC locking latch as shown. 4. Rotate the Switch Cover and push into place along the top edge. 5. Replace the three screws to secure the Switch Cover to the Upper Cover. Step Switch Cover Chapter 3 Size M2.5*6.
External Module Reassembly Replacing the HDD Module 1. Replace the HDD Carrier as shown. 2. Replace the two screws to secure the HDD to the Carrier.
3. Insert the HDD Module into the Lower Cover as shown. 4. Slide the HDD Module in the direction of the arrow to connect the interface.
5. Replace the two screws to secure the HDD to the Lower Cover. Step HDD Module Size M2.5*6.0 Quantity Screw Type 2 NOTE: To prevent damage to device, avoid pressing down on it or placing heavy objects on top of it. Replacing the WLAN Module 1. 128 Insert the WLAN Module into the WLAN socket.
2. Move the antennas away and insert the single screw on the WLAN Module. Step WLAN Module 3. Size M2*3 Quantity Screw Type 1 Connect the antenna cables to the WLAN Module. IMPORTANT:The black cable attaches to the Main terminal and the white cable attaches to the AUX terminal.
Replacing the DIMM Module 1. Insert the DIMM Module in to the DIMM slot. 2. Press the module down to complete the installation. Replacing the ODD module 130 1. Replace the ODD Bezel by inserting the bottom of the bezel and rotating upwards. 2. Replace the bracket on the ODD Module.
3. Replace the two screws to secure the ODD Bracket to the ODD Module. Step ODD Module 4. Size M2*3 Quantity Screw Type 2 Slide the ODD Module into the Lower Cover as shown.
5. Replace the single screw to secure the ODD Module in place. Step ODD Module 132 Size M2.5*6.
Replacing the Lower Covers 1. Replace the Memory Cover and press down around the perimeter to snap it in to place. 3. Secure the covers in place with the captive screws. 2. Replace the Wireless Cover and press down around the perimeter to snap it in to place. 2. Slide the battery lock/unlock latch to the lock position. Replacing the Battery 1. Insert the battery pack in to the main unit.
134 Chapter 3
Chapter 4 Troubleshooting Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
Power On Issue If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Start OK Check AC/Battery power on OK Check Daughter/B and FFC NG Swap AC/Battery OK NG Swap Daughter/B Re-plug PWR FFC Swap Mainboard Computer Shuts Down Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. 136 1.
No Display Issue If the Display doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Start OK Power On? OK External DDRRAM well connected? OK External DDRRAM good? OK CPU Thermal mod.
5. Disconnect power and all external devices including port replicators or docking stations. Remove any memory cards and CD/DVD discs. Restart the computer. If the computer boots correctly, add the devices one by one until the failure point is discovered. 6. Reseat the memory modules. 7. Remove the drives (see “Disassembly Process” on page 44). 8. If the Issue is still not resolved, see “Online Support Information” on page 185.
Random Loss of BIOS Settings If the computer is experiencing intermittent loss of BIOS information, perform the following actions one at a time to correct the problem. 1. If the computer is more than one year old, replace the CMOS battery. 2. Run a complete virus scan using up-to-date software to ensure the computer is virus free. 3. If the computer is experiencing HDD or ODD BIOS information loss, disconnect and reconnect the power and data cables between devices.
Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: TouchPad Failure If the TouchPad doesn’t work, perform the following actions one at a time to correct the problem.
Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Sound Problems If sound problems are experienced, perform the following actions one at a time to correct the problem. 1. Reboot the computer. 2. Navigate to Start´ Control Panel´ System and Maintenance´ System´ Device Manager. Check the Device Manager to determine that: • The device is properly installed.
Internal Microphone Failure If the internal Microphone fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Microphone Problems If internal or external Microphones do no operate correctly, perform the following actions one at a time to correct the problem. 1. Check that the microphone is enabled. Navigate to Start´ Control Panel´ Hardware and Sound´ Sound and select the Recording tab. 2.
HDD Not Operating Correctly If the HDD does not operate correctly, perform the following actions one at a time to correct the problem. 1. Disconnect all external devices. 2. Run a complete virus scan using up-to-date software to ensure the computer is virus free. 3. Run the Windows Vista Startup Repair Utility: a. insert the Windows Vista Operating System DVD in the ODD and restart the computer. b. When prompted, press any key to start to the operating system DVD. c.
USB Failure (Rightside) If the rightside USB port fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Power Button Failure If the Power Button fails, perform the following actions one at a time to correct the problem.
External Mouse Failure If an external Mouse fails, perform the following actions one at a time to correct the problem. 1. Try an alternative mouse. 2. If the mouse uses a wireless connection, insert new batteries and confirm there is a good connection. See the mouse user manual. 3. If the mouse uses a USB connection, try an alternate USB port. 4. Try an alternative program to verify mouse operation. Reinstall the program experiencing mouse failure. 5. Restart the computer. 6.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
POST Code Reference Tables These tables describe the POST codes and components of the POST process. Chipset POST Codes The following table details the chipset POST codes and functions used in the POST.
Code Beeps POST Routine Description 3Ch Advanced configuration of chipset registers 3Dh Load alternate registers with CMOS values 42h Initialize interrupt vectors 45h POST device initialization 46h 2-1-2-3 Check ROM copyright notice 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h In
Code Beeps POST Routine Description 87h Configure Motherboard Configurable Devices (optional) 88h Initialize BIOS Data Area 89h Enable Non-Maskable Interrupts (NMIs) 8Ah Initialize Extended BIOS Data Area 8Bh Test and initialize PS/2 mouse 8Ch Initialize floppy controller 8Fh Determine number of ATA drives (optional) 90h Initialize hard-disk controllers 91h Initialize local-bus hard-disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi-processor boards 95h Install CD
Code Beeps POST Routine Description C3h Initialize error display function C4h Initialize system error handler C5h PnPnd dual CMOS (optional) C6h Initialize notebook docking (optional) C7h Initialize notebook docking late C8h Force check (optional) C9h Extended checksum (optional) D2h Unknown interrupt Code Beeps For Boot Block in Flash ROM E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize system timer E4h Initialize system I/O E5h Che
Chapter 5 Jumper and Connector Locations Top View CN1 PWR/B wire conn. PU2 Chager IC PU1/ CPU core CN5 LCD wire Conn PU4 1.8V PWM iC U1 CPU thermal IC CN2 MMB conn. CN4 Int. Mic. Conn CN6 K/B FFC conn. PU5 Thermal protection IC CN7 Int. SPK. conn. CN8 Touch PAD Conn U4 Acer ID ROM U5 System BIOS U6 Clock generator U7 EC/KBC CN9 MDC conn. CN10 BT wire conn.
Bottom View PJ1 DC-in Jack U20 CPU thermal IC CN11 Battery Conn CN14, CN15 Memory DIMM CN13 FAN Conn CN12 Ext USB wire Conn U15 CPU socket U16 NB AMD RS690MC CN16 CRT Conn CN18 LAN Conn CN19 ODD Conn U17 LAN transformer CN21 HDD Conn U18 LAN control IC CN24 Mini card Conn U3 LAN EEPROM IC CN20 USB Conn.
Clearing Password Check and BIOS Recovery This section provides you the standard operating procedures of clearing password and BIOS recovery for Z08. Z08 provides one Hardware Open Gap on the main board for clearing password check, and one Hotkey for enabling BIOS Recovery.
BIOS Recovery by Crisis Disk Steps for BIOS Recovery from USB Storage: Before doing this, prepare the Crisis USB key. The Crisis USB key can be made by executing the Crisis Disk program in another system with Windows XP OS. Follow the steps below: 1. Modify the ROM archive file name from Zg5 BIOS to ZG5ia32.fd. 2. Save the ROM file along with Flashit.exe (BIOS flash tool) to the root directory of the USB storage disk. 3. Plug USB storage disk into the USB port. 4. Press Fn + ESC + Power buttons.
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Gateway NV42. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
Gateway NV42 Exploded Diagrams Main Assembly 1 2 18 17 16 3 15 14 4 5 13 6 12 7 8 Item 156 Description 9 10 11 Item Description 1 LCD Cover 60.B5307.003 Part Number 10 HDD Module KH.16004.006 Part Number 2 LCD Bezel 60.WB707.004 11 DIMM Module KN.2GB0G.012 3 LCD Panel and Hinges (L+R) LK.14005.006 33.WB707.003 33.WB707.004 12 Lower Cover 60.WB707.002 4 WLAN Board NI.23600.046 13 Upper Cover 60.WCY07.001 5 Keyboard KB.I140G.028 14 Bluetooth BT.21100.
LCD Assembly 1 2 5 6 3 4 Item Chapter 6 Description Part Number 1 LCD Bracket_L 33.WB707.003 2 LCD Panel LK.14005.006 3 LCD Cable 50.WB707.004 4 LCD Module 6M.WFB07.001 5 LCD Bracket_R 33.WB707.004 6 Power Board Cable 50.WB707.
Gateway NV42 FRU List Category Description Acer P/N Adapter Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP-65JH DB A, LV5 LED LF AP.06501.026 Adapter HIPRO 65W 19V 1.7x5.5x11 Yellow HPA0652R3B 1LF, LV5 LED LF AP.0650A.012 Adapter DELTA 65W 19V 1.7x5.5x11 Yellow SADP-65KB BFJG (OBL) AP.06501.023 Battery SIMPLO AS-2009C Li-Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON BT.00607.072 Battery SIMPLO AS-2009C Li-Ion 3S2P SAMSUNG 6 cell 4400mAh Main COMMON BT.00607.
Category Description USB CABLE Acer P/N 50.WB707.002 Case/Cover/Bracket Assembly MIDDLE COVER W/MMB, FFC CABLE 60.WD507.001 MIDDLE COVER BLACK W/MMB, FFC CABLE 42.WD507.001 UPPER CASE ASSY GW BLACK W/SPEAKER,TP,TP FFC 60.WCY07.001 UPPER CASE ASSY GW WHITE W/SPEAKER,TP,TP FFC 60.WB707.001 LOWER CASE ASSY W/RJ11 60.WB707.002 LOWER CASE ASSY W/O RJ11 60.B5307.002 MINI PCI COVER 42.WB707.002 HDD COVER 42.WB707.003 DUMMY SD CARD 42.WF807.003 CPU AMD Athlon L310 PGA 1.2G 1M Dual Core KC.
Category Description Acer P/N HDD HDD TOSHIBA 2.5" 5400rpm 160GB MK1655GSX Libra SATA LF F/W: FG011J KH.16004.006 HDD WD 2.5" 5400rpm 160GB WD1600BEVT-22ZCTO ML160 SATA LF F/W:11.01A11 KH.16008.022 HDD SEAGATE 2.5" 5400rpm 250GB ST9250315AS Wyatt SATA LF F/W:0001SDM1 KH.25001.016 HDD TOSHIBA 2.5" 5400rpm 250GB MK2555GSX Libra SATA LF F/W:FG001J KH.25004.003 HDD HGST 2.5" 5400rpm 250GB HTS545025B9A300 Panther B SATA LF F/W:C60F KH.25007.015 HDD WD 2.
Category Chapter 6 Description Acer P/N Keyboard GATEWAY GP-4T white SJV40 14 87KS White CZ/SK KB.I140G.007 Keyboard GATEWAY GP-4T white SJV40 14 86KS White Chinese KB.I140G.008 Keyboard GATEWAY GP-4T white SJV40 14 87KS White Danish KB.I140G.009 Keyboard GATEWAY GP-4T white SJV40 14 87KS White FR/Arabic KB.I140G.010 Keyboard GATEWAY GP-4T white SJV40 14 87KS White French KB.I140G.011 Keyboard GATEWAY GP-4T white SJV40 14 86KS White Greek KB.I140G.
Category Description Acer P/N Keyboard GATEWAY GP-4T Black SJV40 14 86KS Black Belgium KB.I140G.060 Keyboard GATEWAY GP-4T Black SJV40 14 86KS Black Brazilian Portuguese KB.I140G.061 Keyboard GATEWAY GP-4T Black SJV40 14 86KS Black CZ/SK KB.I140G.062 Keyboard GATEWAY GP-4T Black SJV40 14 86KS Black Chinese KB.I140G.063 Keyboard GATEWAY GP-4T Black SJV40 14 86KS Black Danish KB.I140G.064 Keyboard GATEWAY GP-4T Black SJV40 14 86KS Black FR/Arabic KB.I140G.
Category Description Acer P/N LCD MODULE ASSY 14.0 IN LED LCD GW K/K W/ ANTENNA*2 CCD 6M.WFB07.001 LED LCD AUO 14" WXGA Glare B140XW01 V0 0A LF 220nit 8ms 500:1 LK.14005.006 LED LCD SAMSUNG 14" WXGA Glare LTN140AT01G01 LF 220nit 8ms 500:1 LK.14006.009 LED LCD LPL 14" WXGA Glare LP140WH1-TLA1 LF 220nit 8ms 500:1 LK.14008.001 LED LCD CMO 14" WXGA Glare N140B6-L02 LF 220nit 8ms 400:1 LK.1400D.004 LED LCD AUO 14" WXGA Glare B140XW01 V0 1A LF 200nit 8ms 500:1 LK.14005.
Category Description Acer P/N Memory Memory HYNIX SO-DIMM DDRII 667 2GB HMP125S6EFR8C-Y5 LF 128*8 0.055um KN.2GB0G.012 Memory SAMSUNG SO-DIMM DDRII 667 1GB M470T2864QZ3-CE6 LF KN.1GB0B.016 Memory HYNIX SO-DIMM DDRII 667 1GB HYMP112S64CP6-Y5 LF KN.1GB0G.012 Memory NANYA SO-DIMM DDRII 800 1GB NT1GT64UH8D0FN-AD LF 64*16 0.07um KN.1GB03.025 Memory SAMSUNG SO-DIMM DDRII 800 1GB M470T2864EH3-CF7 LF 64*16 0.055um KN.1GB0B.033 Memory HYNIX SO-DIMM DDRII 800 1GB HYMP112S64CP6-S6 LF 64*16 0.065um KN.
Chapter 6 165
Appendix A Model Definition and Configuration Gateway NV42 Series Model RO Country Acer Part No Description CPU NV4203 WW WW S2.WGJ02.00 1 NV4203 W7HP64WWW1 UMACckM 2*1G/160/BT/6L2.2/5R/ CB_bgn_0.3D_GEc_ES62 AATF20 NV4204 WW WW S2.WGK0C.00 1 NV4204 LINPUSWWW1 UMACcwM 2*1G/160/BT/6L2.2/5R/ CB_bgn_0.3D_GEc_EN11 AATF20 NV4201c PA China LX.WFB0C.00 2 NV4201c LINPUSWCN1 UMACkkM 1*2G/250/6L2.2/5R/ CB_bgn_0.3D_GEk_EN91 AATF20 NV4202i AAP Philippines LX.WFB01.
HDD 1(GB) ODD NV4203 Model N160GB5.4KS NSM8XS NIS Extra SW1 3rd WiFi 1x2 BGN Wireless LAN 5 in 1-Build in Card Reader N Bluetooth NV4204 N160GB5.4KS NSM8XS N 3rd WiFi 1x2 BGN 5 in 1-Build in N NV4201c N250GB5.4KS NSM8XS N 3rd WiFi 1x2 BGN 5 in 1-Build in BT 2.0 NV4202i N320GB5.4KS NSM8XS NIS 3rd WiFi 1x2 BGN 5 in 1-Build in BT 2.0 NV4201u N320GB5.4KS NSM8XS NIS 3rd WiFi 1x2 BGN 5 in 1-Build in BT 2.0 NV4201i N320GB5.
Appendix A 168
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® XP Home, Windows® XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Gateway NV42 series Compatibility Test Report released by the Acer Mobile System Testing Department.
Windows XP Environment Test BRAND Type BOM_Name Description Adapter DELTA 65W ENNJ31_UMA Ckk2 Adapter DELTA 65W 19V 1.7x5.5x11 Yellow SADP-65KB BFJG LED LF for OBL DELTA 65W ENNJ31_UMA Ckk2 Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP-65JH DB A, LV5 LED LF HIPRO 65W ENNJ31_UMA Ckk2 Adapter HIPRO 65W 19V 1.7x5.5x11 Yellow HP-A0652R3B 1LF, LV5 LED LF DELTA 65W ENNJ31_UMA CkkM Adapter DELTA 65W 19V 1.7x5.
Type BOM_Name Description SANYO BRAND 6CELL2.2 ENNJ31_UMA Ckk2 Battery SANYO AS-2009C Li-Ion 3S2P SANYO 6 cell 4400mAh Main COMMON AS09C31 SIMPLO 6CELL2.2 ENNJ31_UMA Ckk2 Battery SIMPLO AS-2009C Li-Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON SIMPLO 6CELL2.2 ENNJ31_UMA Ckk2 Battery SIMPLO AS-2009C Li-Ion 3S2P SAMSUNG 6 cell 4400mAh Main COMMON SANYO 6CELL2.2 ENNJ31_UMA CkkM Battery SANYO AS-2009C Li-Ion 3S2P SANYO 6 cell 4400mAh Main COMMON AS09C31 SIMPLO 6CELL2.
BRAND Type BOM_Name Description Suyin 0.3M DV ENNJ31_UMA CkkM Suyin 0.3M DV Camellia_2G Chicony 0.3M DV ENNJ31_UMA CkkM Chicony 0.3M DV Calla_2G Suyin 0.3M DV ENNJ31_UMA CkkM2 Suyin 0.3M DV Camellia_2G Chicony 0.3M DV ENNJ31_UMA CkkM2 Chicony 0.3M DV Calla_2G Suyin 0.3M DV NV42_UMACc kM Suyin 0.3M DV Camellia_2G Chicony 0.3M DV NV42_UMACc kM Chicony 0.3M DV Calla_2G Suyin 0.3M DV NV42_UMACc wM Suyin 0.3M DV Camellia_2G Chicony 0.3M DV NV42_UMACc wM Chicony 0.
BRAND Type BOM_Name Description AMD AATF20 ENNJ31_UMA CkkM CPU AMD Athlon TF20 PGA 1.6G 512K 638 15W G2 AMD AATK42 ENNJ31_UMA CkkM CPU AMD AthlonX2 TK42 1.6G 1M 638 20W G2 AMD ATL510 ENNJ31_UMA CkkM CPU AMD TurionX2 L510 PGA 1.6G 1M 20W AMD AAL310 ENNJ31_UMA CkkM2 CPU AMD Athlon L310 PGA 1.2G 1M Dual Core AMD AATF20 ENNJ31_UMA CkkM2 CPU AMD Athlon TF20 PGA 1.6G 512K 638 15W G2 AMD AATK42 ENNJ31_UMA CkkM2 CPU AMD AthlonX2 TK42 1.
Brand 174 Type BOM_Name Description SEAGATE N320GB5.4 KS ENNJ31_UMACkk 2 “HDD SEAGATE 2.5”” 5400rpm 320GB ST9320325AS Wyatt SATA LF F/W:0001SDM1” TOSHIBA N320GB5.4 KS ENNJ31_UMACkk 2 “HDD TOSHIBA 2.5”” 5400rpm 320GB MK3255GSX Libra SATA LF F/W:FG011J” HGST N320GB5.4 KS ENNJ31_UMACkk 2 “HDD HGST 2.5”” 5400rpm 320GB HTS545032B9A300 Panther B SATA LF F/W: C60F” WD N320GB5.4 KS ENNJ31_UMACkk 2 “HDD WD 2.5”” 5400rpm 320GB WD3200BEVT22ZCT0 ML160 SATA LF F/W:11.01A11” SEAGATE N500GB5.
Brand Type BOM_Name SEAGATE N500GB5.4 KS ENNJ31_UMACkk M “HDD SEAGATE 2.5”” 5400rpm 500GB ST9500325AS Wyatt SATA LF F/W:0001SDM1” TOSHIBA N500GB5.4 KS ENNJ31_UMACkk M “HDD TOSHIBA 2.5”” 5400rpm 500GB MK5055GSX Libra SATA LF F/W:FG001J” HGST N500GB5.4 KS ENNJ31_UMACkk M “HDD HGST 2.5”” 5400rpm 500GB HTS545050B9A300 Panther B SATA LF F/ W:C60F” HGST N500GB5.4 KS ENNJ31_UMACkk M “HDD HGST 2.5”” 5400rpm 500GB HTS545050B9A300 Panther B SATA LF F/ W:C60F Disk imbalance criteria = 0.
Brand 176 Type BOM_Name Description TOSHIBA N160GB5.4 KS NV42_UMACckM “HDD TOSHIBA 2.5”” 5400rpm 160GB MK1655GSX Libra SATA LF F/W: FG011J” HGST N160GB5.4 KS NV42_UMACckM “HDD HGST 2.5”” 5400rpm 160GB HTS545016B9A300 Panther B SATA LF F/ W:C60F” WD N160GB5.4 KS NV42_UMACckM “HDD WD 2.5”” 5400rpm 160GB WD1600BEVT22ZCTO ML160 SATA LF F/W:11.01A11” SEAGATE N250GB5.4 KS NV42_UMACckM “HDD SEAGATE 2.5”” 5400rpm 250GB ST9250315AS Wyatt SATA LF F/W:0001SDM1” TOSHIBA N250GB5.
Brand Type BOM_Name Description WD N250GB5.4 KS NV42_UMACcwM “HDD WD 2.5”” 5400rpm 250GB WD2500BEVT22ZCT0 ML160 SATA LF F/W:11.01A11” SEAGATE N320GB5.4 KS NV42_UMACcwM “HDD SEAGATE 2.5”” 5400rpm 320GB ST9320325AS Wyatt SATA LF F/W:0001SDM1” TOSHIBA N320GB5.4 KS NV42_UMACcwM “HDD TOSHIBA 2.5”” 5400rpm 320GB MK3255GSX Libra SATA LF F/W:FG011J” HGST N320GB5.4 KS NV42_UMACcwM “HDD HGST 2.5”” 5400rpm 320GB HTS545032B9A300 Panther B SATA LF F/W: C60F” WD N320GB5.4 KS NV42_UMACcwM “HDD WD 2.
Brand Type BOM_Name HGST N500GB5.4 KS NV42_UMACkkM “HDD HGST 2.5”” 5400rpm 500GB HTS545050B9A300 Panther B SATA LF F/ W:C60F” WD N500GB5.4 KS NV42_UMACkkM “HDD WD 2.5”” 5400rpm 500GB WD5000BEVT22ZAT0 ML250 SATA LF F/W:01.
BRAND Type BOM_Name Description LPL NLED14WXGAG ENNJ31_UMACkk M “LED LCD LPL 14”” WXGA Glare LP140WH1-TLA2 LF 220nit 8ms 500:1” CMO NLED14WXGAG ENNJ31_UMACkk M “LED LCD CMO 14”” WXGA Glare N140B6-L02 LF 220nit 8ms 400:1” CMO NLED14WXGAG ENNJ31_UMACkk M “LED LCD CMO 14”” WXGA Glare N140B6-L02 C2 LF 220nit 8ms 400:1” AUO NLED14WXGAG ENNJ31_UMACkk M2 “LED LCD AUO 14”” WXGA Glare B140XW01 V0 1A LF 200nit 8ms 500:1” SAMSUNG NLED14WXGAG ENNJ31_UMACkk M2 “LED LCD SAMSUNG 14”” WXGA Glare LTN1
BRAND Type BOM_Name Description HYNIX SO1GBII6 ENNJ31_UMACkk 2 Memory HYNIX SO-DIMM DDRII 667 1GB HYMP112S64CP6-Y5 LF SAMSUNG SO2GBII6 ENNJ31_UMACkk 2 Memory SAMSUNG SO-DIMM DDRII 667 2GB M470T5663QZ3-CE6 LF HYNIX SO2GBII6 ENNJ31_UMACkk 2 Memory HYNIX SO-DIMM DDRII 667 2GB HMP125S6EFR8C-Y5 LF 128*8 0.
BRAND Type BOM_Name Description Foxconn Fox+Con MC4Z 1.5_3.3V Aus ENNJ31_UMACkk M2 Foxconn Conexant -Unizion 1.5_3.3v AUS T60M955.0x Foxconn Fox+Con MC4Z 1.5_3.3V Aus NV42_UMACckM Foxconn Conexant -Unizion 1.5_3.3v AUS T60M955.0x Foxconn Fox+Con MC4Z 1.5_3.3V Aus NV42_UMACcwM Foxconn Conexant -Unizion 1.5_3.3v AUS T60M955.0x Foxconn Fox+Con MC4Z 1.5_3.3V Aus NV42_UMACkkM Foxconn Conexant -Unizion 1.5_3.3v AUS T60M955.
BRAND Type BOM_Name Description TOSHIBA NSM8XS ENNJ31_UMACkk M2 ODD TOSHIBA Super-Multi DRIVE 12.7mm Tray DL 8X TS-L633B LF W/O bezel SATA HLDS NSM8XS ENNJ31_UMACkk M2 ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT20N LF W/O bezel SATA SONY NSM8XS ENNJ31_UMACkk M2 ODD SONY Super-Multi DRIVE 12.7mm Tray DL 8X AD-7580S LF W/O bezel SATA PLDS NSM8XS ENNJ31_UMACkk M2 ODD PLDS Super-Multi DRIVE 12.
BRAND Type BOM_Name Description NIS ENNJ31_UMACkk M Antivirus application NIS NIS ENNJ31_UMACkk M2 Antivirus application NIS NIS NV42_UMACckM Antivirus application NIS NIS NV42_UMACcwM Antivirus application NIS NIS NV42_UMACkkM Antivirus application NIS None UMA ENNJ31_UMACkk 2 UMA (AMD) None UMA ENNJ31_UMACkk M UMA (AMD) None UMA ENNJ31_UMACkk M2 UMA (AMD) None UMA NV42_UMACckM UMA (AMD) None UMA NV42_UMACcwM UMA (AMD) None UMA NV42_UMACkkM UMA (AMD) WNC PIFA EN
BRAND 184 Type BOM_Name Description Foxconn 3rd WiFi 1x2 BGN NV42_UMACkkM Foxconn Wireless LAN Atheros HB93 1x2 BGN (HM) Liteon 3rd WiFi 1x2 BGN NV42_UMACkkM Liteon Wireless LAN Atheris HB93 1x2 BGN (HM) WN6602AH Appendix B
Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
186 Appendix C
Index DIMM Modules Numerics Removing 3G Antennas Replacing Display 90 46 4 E A AFLASH Utility External Module Disassembly 33 Flowchart Antennas F Removing 88 Replacing 90 Features B 1 Flash Utility Battery Replacing Battery Pack Removing 128 Removing 84 FRU (Field Replaceable Unit) List 42 HDD Module Removing 49 Replacing 121 25–33 Boot 31 Exit 32 Navigating 25 BIOS Utility Bluetooth Module Removing 69 Replacing (SSD) Hot Keys 13 Indicators 11 I Onboard Device Configur
Replacing 93 P LCD Cable Panel 93 LCD Failure 133 Replacing Bottom left 5 LCD Module PC Card Reassembly 90 Removing 56 Replacing 114 Reference Tables 86, 92 Power Button Failure 138 Power On Failure 130 Removing 82 Replacing 95 Lower Cover Replacing Lower Covers Removing 111 R RTC Battery Removing 75 Replacing 101 128 S 43 Speaker Module M Replacing (SSD) 108 Main Unit Reassembly Speaker Modules 99 Removing Main Unit Disassembly Flowchart Removing 52 Replacing 119 System 13
Other Failures 139 Power Button 138 Power On 130 Touch Pad 134 USB 138 WLAN 139 U Undetermined Problems Upper Cover Removing 140 60 Upper Cover Reassembly Process 114 USB Board Removing 71 Replacing 103 USB Failure (Rightside) utility BIOS 138 25–33 W Windows 2000 Environment Test Wireless Function Failure 168 139 WLAN Antennas Replacing 90 WLAN Module Removing 47 Replacing 123 189
190
