Owner's Manual

97
www.gateway.com
Troubleshooting
Memory
You see a “Memory error” message
■ Make sure that the memory module is inserted correctly in the
memory bay slot. For more information, see “Adding or replacing
memory” on page 71.
■ Use a third-party diagnostic program to help determine if a memory
module is failing. For more information, see “Adding or replacing
memory” on page 71.
You see a “Not enough memory” error message
Close all programs, then restart your notebook.
Memory card reader
Drive letter for the memory card slot does not appear in the My
Computer window
■ Reboot your notebook.
Modem (dial-up)
Your modem does not dial or does not connect
■ Make sure that the modem cable is plugged into the modem jack
and not the Ethernet network jack. See “Back” on page 13 to make
sure that the connections have been made correctly.
■ Make sure that your notebook is connected to the telephone line
and the telephone line has a dial tone.
■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■ Remove any line splitters or surge protectors from your telephone
line, then check for a dial tone by plugging a working telephone into
the telephone wall jack.
Help and
Support
For more information about troubleshooting memory
errors, click Start, then click Help and Support. Type the
keyword memory error in the Search box
, then click the arrow.