Quick Reference Guide
Table Of Contents
- Contents
- About This Reference
- Checking Out Your Notebook
- Setting Up and Getting Started
- Working safely and comfortably
- Connecting the AC adapter
- Connecting the dial-up modem
- Connecting to a broadband modem or network
- Starting your notebook
- Turning off your notebook
- Restarting (rebooting) your notebook
- Using the status indicators
- Using the keyboard
- Using the EZ Pad touchpad
- Adjusting brightness
- Adjusting the volume
- Turning your wireless radio on or off
- Using Drives and Accessories
- Managing Power
- Traveling with Your Notebook
- Maintaining Your Notebook
- Upgrading Your Notebook
- Troubleshooting
- Safety guidelines
- First steps
- Troubleshooting
- Audio
- Battery
- CD drives
- Diskette drive (external)
- Display
- DVD drives
- Ethernet
- Express cards
- File management
- Hard drive
- Internet
- Keyboard
- Media Center
- The Media Center video display looks bad on your TV
- You need to configure your Media Center to output to a TV
- You want to change display settings to get better TV or DVD image quality
- You want to know whether you can burn videos that were recorded with your Media Center computer to a DVD
- You want to know whether you can play recorded videos on other computers
- You want to know whether you can play recorded videos on your home DVD player
- Memory
- Memory card reader
- Modem (cable or DSL)
- Modem (dial-up)
- Your modem does not dial or does not connect
- You cannot connect to the Internet
- Your 56K modem does not connect at 56K
- Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem
- The modem is not recognized by your notebook
- The modem is noisy when it dials and connects
- Mouse
- Networks (wired)
- Networks (wireless)
- You turned wireless networking on, but it takes a while to connect
- Your connection on the network seems intermittent or your wireless network is running slower than you expect
- You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web
- You are in a wireless network, but no available networks are listed in the Connect to a network dialog box
- Your wireless network is listed as a preferred network, but it has an “x” on it
- Internet Explorer is unable to access the Internet
- You cannot see other computers on your network
- You cannot connect to your network
- Passwords
- Pointing device
- Power
- Printer
- Sound
- Status indicators
- Touchpad or pointing device
- Video
- Telephone support
- Legal Information
- Index
CHAPTER 9: Troubleshooting
114
Touchpad or pointing device
Touchpad or pointing device is not working
• Make sure the touchpad or pointing device is turned on.
For more information, see “Changing mouse, touchpad,
or pointing device settings” in your online User Guide.
The notebook is not responding when you click or tap on
the touchpad or pointing device
• Turn on the touchpad or pointing device. For
instructions on how to adjust the touchpad or pointing
device settings, see “Changing mouse, touchpad, or
pointing device settings” in your online User Guide.
The pointer moves unexpectedly
• Clean the touchpad with a damp cloth (water only) and
wipe it dry.
• Adjust the touchpad or pointing device settings. For
instructions on how to adjust the touchpad or pointing
device settings, see “Changing mouse, touchpad, or
pointing device settings” in your online User Guide.
Video
The projector or external monitor is not working
• Make sure that you have pressed FN+F4 to activate the
external monitor option.
• Make sure that the monitor is turned on and that the
video cable is connected correctly.
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your notebook, follow
these recommendations before contacting Gateway Customer
Care: