Gateway M350 Notebook user'sguide Customizing Troubleshooting
Contents 1 Checking Out Your Gateway M350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Left side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Back . . . . . .
Do More With Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Using eSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 4 Windows Basics . . . . . . . . .
Playing audio and video files with the Windows Media Player . . . . . . . . . . . . . . . . 89 Using the CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Inserting a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Listening to CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receiving and viewing a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153 Canceling a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153 Automatically retry sending a fax in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . .154 Automatically cancelling a fax in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . .155 8 Managing Power . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sharing a single Internet connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sharing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sharing peripheral devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Streaming audio and video files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Playing multi-player games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229 Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .231 Using the Scheduled Task Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .231 Cleaning your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233 Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . .
Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer . . . . . . . . . . . . . . . . . . . . . .
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Checking Out Your Gateway M350 1 This chapter introduces you to the basic features of your notebook. Read this chapter to learn: ■ How to identify the features of your Gateway notebook ■ How to locate your notebook’s model and serial number ■ How to locate the Microsoft Certificate of Authenticity ■ How to locate the specifications for your notebook ■ What accessories are available for your notebook Tips & Tricks You can download an electronic copy of this guide from support.gateway.
Chapter 1: Checking Out Your Gateway M350 Front Speaker Audio controls LCD panel release latch Power indicator Speaker Battery charge indicator Component Icon Description Speakers Provide audio output when headphones or amplified speakers are not plugged in. Audio controls The volume buttons control the volume level of the built-in speakers and headphones plugged into the headphone jack.
Left side Left side Modem jack Ethernet jack Component Headphone jack Microphone jack Icon Diskette drive or memory card reader CD, DVD, DVD/CD-RW, or DVD-RW/CD-RW drive Description Modem jack Plug a modem cable into this jack. For more information, see “Connecting the modem” on page 35. Ethernet jack Plug a 10/100 Ethernet network cable into this jack. For more information, see “Connecting to a wired Ethernet network” on page 36 and “Networking Your Notebook” on page 195.
Chapter 1: Checking Out Your Gateway M350 Component Diskette drive or memory card reader Icon Description Insert a standard 3.5-inch diskette into the optional diskette drive. For more information, see “Using the optional diskette drive” on page 136. Insert a memory card from a digital camera, MP3 player, PDA, or cellular telephone into the optional memory card reader. For more information, see “Using the optional memory card reader” on page 137.
Right side Right side IEEE 1394 port Component Icon PC Card slot USB ports Description IEEE 1394 port Plug an IEEE 1394 (also known as Firewire® or i.Link®) device (such as a digital camcorder) into this 4-pin IEEE 1394 port. For more information, see “Connecting a digital video camera” on page 141. PC Card slot Insert one Type II PC Card into this slot. For more information, see “Adding and removing a PC Card” on page 248.
Chapter 1: Checking Out Your Gateway M350 Back Power connector Component Parallel port Icon Monitor port Ventilation fan Kensington lock slot Description Power connector Plug the AC adapter cable into this connector. Parallel port Plug a parallel device (such as a printer) into this port. Monitor port Plug an analog VGA monitor into this port. Ventilation fan Helps cool internal components. Do not block or insert objects into these slots.
Bottom Bottom Ventilation fan Memory bay cover Reset hole Hard drive bay Battery latch Battery bay Component Icon Description Ventilation fan Helps cool internal components. Do not block or insert objects into these slots. Memory bay cover Open this cover to install a memory module. For more information, see “Adding or replacing memory in the memory bay” on page 252. Reset hole Insert a straightened paper clip into this hole to manually restart the notebook. www.gateway.
Chapter 1: Checking Out Your Gateway M350 Component Icon Description Hard drive bay The hard drive is located in this bay. For more information, see “Replacing the hard drive kit” on page 263. Battery latch Slide to release the battery. Battery bay Insert the battery into this bay. For more information, see “Changing batteries” on page 161. 8 www.gateway.
Keyboard area Keyboard area For information on using your keyboard, see “Using the keyboard” on page 26. Multi-function buttons Status indicators Power button Keyboard Touchpad Component Icon Description Multi-function buttons Press these buttons to open programs assigned to them. These buttons are set to open your default e-mail program, your default Web browser, online help, and the My Computer window. For more information, see “Multi-function buttons” on page 30.
Chapter 1: Checking Out Your Gateway M350 Component Icon Description Power button Press to turn the power on or off. You can also configure the power button for Standby/Resume mode. For more information on configuring the power button mode, see “Changing power settings” on page 165. Keyboard Provides all the features of a full-sized 86-key keyboard. For more information, see “Using the keyboard” on page 26. Touchpad Provides all the functionality of a mouse.
Identifying your model Identifying your model Important The labels shown in this section are for informational purposes only. Label information varies by model, features ordered, and location. Gateway model number The label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Technical Support will need this information if you call for assistance.
Chapter 1: Checking Out Your Gateway M350 Gateway serial number You can locate the Gateway serial number: ■ Printed on a white sticker on the bottom or back of your notebook. ■ Printed on the customer invoice that came with your notebook. The invoice also contains your customer ID number. ■ Displayed in HelpSpot in Windows XP. Click Start, Help and Support, then click View product serial number.
Finding your specifications Finding your specifications For more information about your notebook, such as memory size, memory type, and hard drive size, go to the See your PC’s configuration link in HelpSpot in Windows XP or visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. In Windows XP, view your notebook’s serial number by clicking Start, Help and Support, then clicking View system serial number.
Chapter 1: Checking Out Your Gateway M350 You can also find out more about your notebook at the Gateway eSupport site. Visit support.gateway.com. For more information, see “Using eSupport” on page 47. 14 www.gateway.
Accessories Accessories Gateway offers accessories that can help you make the most of using your notebook. To order accessories, visit the Accessory Store at accessories.gateway.com. Batteries If you run your notebook on battery power for extended periods, you may want to buy an additional battery so you can swap batteries when necessary. See “Changing batteries” on page 161 for more information.
Chapter 1: Checking Out Your Gateway M350 16 www.gateway.
Getting Started 2 This chapter provides basic information about your Gateway notebook.
Chapter 2: Getting Started Connecting the AC adapter You can run your notebook using an AC adapter or your notebook’s battery. The battery was shipped to you partially charged. You should use the AC adapter right away to fully charge the battery. Allow 24 hours for the battery to fully charge. Important If the battery is not fully charged before you use your notebook on battery power for the first time, the battery life may be much shorter than you expect.
Connecting the AC adapter 2 Connect the AC adapter to your notebook’s power connector. 3 Plug the power cord into a wall outlet. The battery charge indicator turns on (see “Front” on page 2 for the location of the battery charge indicator). If the battery charge indicator does not turn on, unplug the adapter from your notebook, then plug it back in. 4 When you finish using your notebook for the first time, turn your notebook off and leave your notebook connected to AC power for at least 24 hours.
Chapter 2: Getting Started Protecting from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to far above normal levels and cause data loss or system damage. Protect your notebook and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your notebook. Warning High voltages can enter your notebook through both the power cord and the modem connection.
Starting your notebook Starting your notebook To start your notebook: 1 2 Press the latch on the front of your notebook, then lift the LCD panel. Press the power button located above the keyboard. Power button The power button is preset to On/Off mode. However, you can also set it to function in Standby/Resume mode. For instructions on changing the power button mode, see “Changing power settings” on page 165.
Chapter 2: Getting Started Waking up your notebook When you do not use your notebook for several minutes, or if you close the LCD panel without turning your notebook off, it may enter a power-saving mode called Standby. While in Standby, the power indicator flashes. If your notebook is in Standby mode, pressing the power button to “wake” it up. For more information on changing power-saving settings, see “Changing power settings” on page 165.
Restarting (rebooting) your notebook Restarting (rebooting) your notebook If your notebook does not respond to keyboard or touchpad input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your notebook to normal operation, you may have to restart (reboot) your notebook. To close unresponsive programs and restart your notebook: 1 Press CTRL+ALT+DEL. A window opens that lets you close a program that is not responding.
Chapter 2: Getting Started Status indicators Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used. Diskette drive Caps lock Disc drive Pad lock Hard drive Indicator Icon Scroll lock Description Hard drive The hard drive is in use. Disc drive The CD or DVD drive is in use. Diskette drive The diskette drive or the memory card reader is in use. Caps Lock Caps Lock is turned on. 24 www.gateway.
Status indicators Indicator Icon Pad Lock 1 Scroll Lock Description Numeric keypad is turned on. For more information, see “System key combinations” on page 28. Scroll Lock is turned on. For more information, see “System key combinations” on page 28. www.gateway.
Chapter 2: Getting Started Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Pad Lock keys for the numeric keypad. You can attach an external keyboard to your notebook using a USB port. You do not need to shut down your notebook to connect a USB keyboard.
Using the keyboard Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Function keys Icon Description Press these keys labeled F1 to F12 to perform actions in programs. For example, pressing F1 may open help. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.
Chapter 2: Getting Started System key combinations When you press the FN key and a system key at the same time, your notebook performs the action identified by the colored text or icon on the key. Press and hold FN, then press this system key... To... Display the power status box in the upper-left corner of your display. The box shows the battery charge level, the BIOS version, and whether the AC adapter is being used. Press the key combination again to close this box.
Using the keyboard Press and hold FN, then press this system key... To... Decrease the brightness of the display. Home Mute the sound. Press the key combination again to restore the sound. For more information, see “Adjusting the volume” on page 82. PgUp Increase volume. For more information, see “Adjusting the volume” on page 82. PgDn Decrease volume. For more information, see “Adjusting the volume” on page 82. www.gateway.
Chapter 2: Getting Started Multi-function buttons Press the multi-function buttons to open the programs associated with them. E-mail Internet Help My Computer Button Icon Press to... E-mail Open your default e-mail program. Internet Open your default Web browser. Help Open online help. My Computer Open the My Computer window. 30 www.gateway.
Using the audio controls Using the audio controls The audio controls are located on the front of your notebook. Play/ Pause Stop Next Back Component Icon Volume Description Back Skip back one song or track. Play/Pause Start or pause playing. Stop Stop playing. Next Skip ahead one song or track. Volume down Press to decrease the volume. Volume up Press to increase the volume. Mute Press the volume down and volume up buttons to mute the sound.
Chapter 2: Getting Started Important The volume buttons control the volume level of the built-in speakers and headphones plugged into the headphone jack. The play/pause, back, next, and stop buttons may control multimedia programs such as Windows Media Player, Windows CD Player, MusicMatch, and the InterVideo DVD Player. Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a rocker switch. Touchpad Left touchpad button 32 Rocker switch Right touchpad button www.gateway.
Using the EZ Pad touchpad When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the EZ-Pad left and right buttons below the touchpad to select objects. You can assign a function to the rocker switch between the touchpad buttons. This function can be to scroll up or down, maximize or minimize the active window, or open and close the Start menu.
Chapter 2: Getting Started To... Do this... Select an object on the screen. Position the pointer over the object. Quickly press and release the left button once. This action is called clicking. Start a program or open a file or folder. Position the pointer over the object. Press the left button twice in rapid succession. This action is called double-clicking. Access a shortcut menu or find more information about an object on the screen. Position the pointer over the object.
Connecting the modem Connecting the modem Your notebook has a built-in 56K modem that you can use to connect to a standard telephone line. Important To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. To connect the modem: 1 Insert one end of the modem cable into the modem jack side of your notebook. 2 Insert the other end of the modem cable into a telephone wall jack. The modem will not work with digital or PBX telephone lines.
Chapter 2: Getting Started Connecting to a wired Ethernet network Your notebook has a network jack that you can use to connect to a 10/100 wired Ethernet network. Important Your notebook may be equipped with built-in wireless Ethernet or you may have a wireless Ethernet PC Card. For information about connecting to a wired or wireless Ethernet network, see “Networking Your Notebook” on page 195. For information about installing a wireless Ethernet PC Card, see “Adding and removing a PC Card” on page 248.
Installing a printer, scanner, or other peripheral device Broadband Internet connections You can use your notebook’s Ethernet jack for more than just networking. Many broadband Internet connections, such as cable modems and DSL modems, connect to your notebook’s Ethernet jack. For more information, see “Using the Internet” on page 71 and “Networking Your Notebook” on page 195.
Chapter 2: Getting Started 38 www.gateway.
Getting Help 3 This chapter tells you about additional information resources available to help you use your notebook.
Chapter 3: Getting Help HelpSpot Your notebook may include HelpSpot, an easily accessible collection of help information, troubleshooters, instructional videos, and automated support. Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook. HelpSpot also has an area called Who to contact for help that helps you find the right resource at Gateway to answer your questions or help solve your problems.
HelpSpot You can find help information by clicking a link, performing a search, or browsing the index. To learn about using your Gateway notebook, your touchpad, and other tasks, click the Using your Gateway computer link on the HelpSpot main page. www.gateway.
Chapter 3: Getting Help Searching for a topic To search for a topic in HelpSpot, type a word or phrase (keyword) in the Search box located at the top of any HelpSpot screen, then click the arrow button. Search box Search results header Search results headers For each search, you receive the following search result types: 42 ■ Suggested Topics - These topics are located in HelpSpot and are relevant to your search topic.
HelpSpot To view a list of your search results, click the results header for the type of results you want to view. To view a topic, click the topic name in the Search Results list. HelpSpot videos HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks. To play a HelpSpot video: ■ To watch a video in HelpSpot, click Video and online tutorials on the HelpSpot home page, then click a video title. The video plays. www.gateway.
Chapter 3: Getting Help Do More With Gateway Your notebook may include Do More With Gateway, a tool that provides additional information about using your Gateway notebook for digital music, digital photography, digital video, gaming, and other programs. To access Do More With Gateway in Windows XP, click Start, then click Do More With Gateway.
Online help Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking a Help button. You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.gateway.
Chapter 3: Getting Help Gateway Web site Gateway’s online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com. For more information about connecting to the Internet, see “Using the Internet” on page 71. 46 www.gateway.
Gateway Web site Using eSupport The eSupport site is divided into five major areas: ■ Support Home ■ Downloads ■ Contact Us ■ Account Info ■ PC Tools Each of these areas is represented by a menu across the top of the Web page. Support Home To get specific information about your notebook, type your serial number into the My Support box, then click Continue, or click Look up my serial number for me. For more information, see “Finding your specifications” on page 13.
Chapter 3: Getting Help Account Info Click Account Info to access support for non-technical issues, like the status of your order or changing your account address. PC Tools Click PC Tools to access utilities to help you manage your notebook. 48 www.gateway.
Windows Basics 4 Read this chapter to learn how to: ■ Use the Windows desktop ■ Manage files and folders ■ Work with documents ■ Use shortcuts 49
Chapter 4: Windows Basics About the Windows environment After your notebook starts, the first screen you see is the Windows desktop. The desktop is like the top of a real desk. Think of the desktop as your personalized work space where you open programs and perform other tasks. Your desktop may be different from this example, depending on how your notebook is set up. Help and Support For more information about the Windows XP desktop, click Start, then click Help and Support.
Using the desktop Using the desktop The desktop contains the taskbar, the Start button, and the Recycle Bin icon. Desktop elements Description The taskbar is the bar at the bottom of the computer display containing the Start button on the left and a clock on the right. Other buttons on the taskbar represent programs that are running. Click a program’s button on the taskbar to open the program’s window.
Chapter 4: Windows Basics 3 Click a file or program to open it. Help and Support For more information about the Windows XP Start menu, click Start, then click Help and Support. Type the keyword Windows Start menu in the HelpSpot Search box , then click the arrow. Adding icons to the desktop You may want to add an icon (shortcut) to the desktop for a program that you use frequently. To add icons to the desktop: 1 2 52 Click Start, then click All Programs.
Identifying window items 3 Click Send To, then click Desktop (create shortcut). A shortcut icon for that program appears on the desktop. Help and Support For more information about desktop icons in Windows XP, click Start, then click Help and Support. Type the keyword desktop icons in the HelpSpot Search box , then click the arrow. Identifying window items When you double-click the icon for a drive, folder, file, or program, a window opens on the desktop.
Chapter 4: Windows Basics Every program window looks a little different because each has its own menus, icons, and controls. Most windows include these items: Window item Description The title bar is the horizontal bar at the top of a window that shows the window title. Clicking the minimize button reduces the active window to a button on the taskbar. Clicking the program button in the taskbar opens the window again. Clicking the maximize button expands the active window to fit the entire computer display.
Working with files and folders Working with files and folders You can organize your files and programs to suit your preferences much like you would store information in a file cabinet. You can store these files in folders and copy, move, and delete the information just as you would reorganize and throw away information in a file cabinet. Viewing drives Drives are like file cabinets because they hold files and folders. A notebook almost always has more than one drive.
Chapter 4: Windows Basics To see the files and folders on a drive: ■ Double-click the drive icon. If you do not see the contents of a drive after you double-click its icon, click Show the contents of this drive. Help and Support For more information about files and folders in Windows XP, click Start, then click Help and Support. Type the keyword files and folders in the HelpSpot Search box , then click the arrow. Creating folders Folders are much like the folders in a file cabinet.
Working with files and folders To create a folder: 1 In Windows XP, click Start, then click My Computer on the Start menu. - OR In Windows 2000, double-click the My Computer icon on the desktop. 2 Double-click the drive where you want to put the new folder. Typically, Local Disk (C:) is your hard drive and 3½ Floppy (A:) is your optional diskette drive. If you do not see the contents of the drive, click Show the contents of this drive.
Chapter 4: Windows Basics Important The clipboard stores whatever you cut or copy until you cut or copy again. Then the clipboard contains the new information only. Therefore, you can paste copies of a file or folder into more than one place, but as soon as you copy or cut a different file or folder, the original file or folder is deleted from the clipboard. To copy a file or folder to another folder: 1 Locate the file or folder you want to copy.
Working with files and folders Help and Support For more information about copying files and folders or moving files and folders in Windows XP, click Start, then click Help and Support. Type the keyword copying files and folders or moving files and folders in the HelpSpot Search box , then click the arrow. Deleting files and folders When you throw away paper files and folders, you take them from the file cabinet and put them in a trash can. Eventually the trash can is emptied.
Chapter 4: Windows Basics To recover files or folders from the Recycle Bin: 1 Double-click the Recycle Bin icon. The Recycle Bin window opens and lists the files and folders you have thrown away since you last emptied it. 2 Click the files or folders that you want to restore. For instructions on how to select multiple files and folders, see “Shortcuts” on page 69. 3 Click File, then click Restore. Windows returns the deleted files or folders to their original locations.
Working with files and folders Windows drives, folders, and files are organized in the same way as a real file cabinet in that they may have many levels (usually many more levels than a file cabinet, in fact). So you usually will have to search through levels of folders to find the file or folder that you need. This is called browsing. To browse for a file: 1 In Windows XP, click Start, then click My Computer. The My Computer window opens.
Chapter 4: Windows Basics Help and Support For more information about browsing for files and folders in Windows XP, click Start, then click Help and Support. Type the keyword files and folders in the HelpSpot Search box , then click the arrow.
Searching for files Using the Windows Search utility To find files and folders using the Search utility: 1 In Windows XP, click Start, then click Search. The Search Results window opens. Click All files and folders. - OR In Windows 2000, click Start, Search, then click For Files or Folders. The Search Results window opens. 2 If you want to search by file or folder name, type in all or part of the file or folder name in the name box in the left pane of the window.
Chapter 4: Windows Basics 3 Click Search or Search Now. When the search is completed, Windows lists the files and folders whose names contain the text that you searched for. 4 Open a file, folder, or program by double-clicking the name in the list. Help and Support For more information about searching for files and folders in Windows XP, click Start, then click Help and Support. Type the keyword searching in the HelpSpot Search box , then click the arrow.
Working with documents Working with documents Computer documents include word processing files, spreadsheet files, or other similar files. The basic methods of creating, saving, opening, and printing a document apply to most of these types of files. The following examples show how to create, save, open, and print a document using Microsoft® WordPad. Similar procedures apply to other programs such as WordPerfect, Microsoft Word, and Microsoft Excel.
Chapter 4: Windows Basics Saving a document After you create a document, you need to save it if you want to use it later. To save a document: 1 Click File, then click Save. The Save As dialog box opens. Save in list File name 2 Click the arrow button to open the Save in list, then click the folder where you want to save the file. If you do not see the folder you want, browse through the folders listed below the Save in list. 3 4 Type a new file name in the File name box. Click Save.
Working with documents Opening a document To view, revise, or print an existing document, first you need to open it. Open the document in the program that it was created in. To open a document: 1 2 3 Start the program. Click File, then click Open. Click the arrow button to open the Look in list, then click the folder you want to open. If you do not see the folder you want, browse through the folders listed below the Look in list. Look in list 4 Double-click the document file name. The document opens.
Chapter 4: Windows Basics Printing a document To print a document, you must have a printer connected to your notebook or have access to a network printer. For more information about installing or using your printer, see the printer documentation. To print a document: 1 2 3 4 Make sure that the printer is turned on and loaded with paper. Start the program and open the document. Click File, then click Print. The Print dialog box opens. Set the print options, then click OK. The document prints.
Shortcuts Shortcuts The following table shows a few shortcuts that you can use in Windows and almost all programs that run in Windows. For more information about shortcuts, see your Windows or program documentation. To... Do this... Copy a file, folder, text, or graphic Click the item, then press CTRL + C. Cut a file, folder, text, or graphic Click the item, then press CTRL + X.
Chapter 4: Windows Basics 70 www.gateway.
Using the Internet 5 This chapter provides information about the Internet and the World Wide Web.
Chapter 5: Using the Internet Learning about the Internet The Internet is a worldwide network of computers linked together to provide information to people everywhere. The two most popular services on the Internet are e-mail and the World Wide Web. You can access this network by connecting your notebook to a telephone, DSL (Digital Subscriber Line), or cable line and signing up with an Internet service provider (ISP).
Setting up an Internet account If you want to access the Internet you need: ■ A modem – a device that connects your notebook to other computers or servers using a telephone, DSL, or cable line. ■ An Internet service provider – a company that provides access to the Internet through an ISP server. When you connect to an ISP, the ISP server lets you access the Internet and your e-mail messages. ■ A Web browser – a program that displays information from the World Wide Web.
Chapter 5: Using the Internet Accessing your Internet account To connect to your America Online Internet account: 1 2 Click Start, All Programs, then click America Online. Complete the member name and password information, then click Connect. Your notebook dials the Internet account telephone number. After connecting, the Welcome window opens. If you are using a service other than America Online, check with your ISP for the correct procedure for connecting.
Using the World Wide Web Using the World Wide Web The World Wide Web is a multimedia window to the Internet that gives you access to millions of information sources. Information on the Web comes to you on Web pages, which are electronic documents that you view using a Web page display program called a browser.
Chapter 5: Using the Internet Connecting to a Web site After you set up an account with an Internet service provider (ISP) such as America Online, you can access the many information sources on the World Wide Web. To connect to a Web site: 1 Connect to your Internet account. After your notebook connects, a default opening page or welcome screen opens. 2 To go to a different Web site, type the address (called a URL for “Universal Resource Locator”) in the browser address bar (for example www.gateway.
Using the World Wide Web Downloading files Downloading is the process of transferring files from a computer on the Internet to your notebook. To protect your notebook against viruses, make sure that you scan the files you download. For more information, see “Protecting your notebook from viruses” on page 222. To download files or programs from a Web site: 1 2 Connect to your Internet account.
Chapter 5: Using the Internet Using e-mail E-mail (electronic mail) lets you send messages to anyone who has an Internet connection and e-mail address. E-mail is usually a free service of your Internet account. The Internet never closes, so you can send e-mail messages at any time. Your e-mail messages arrive at most e-mail addresses in minutes. An e-mail address consists of a user name, the @ symbol, and the Internet domain name of the Internet service provider (ISP) or company that “hosts” that user.
Using e-mail Checking your e-mail To check your e-mail using America Online: 1 2 3 Connect to your America Online account. Click Read. Double-click the message you want to read. For more information about managing and organizing your e-mail messages, see the online help in your e-mail program. Help and Support For general information about using e-mail in Windows XP, click Start, then click Help and Support. Type the keyword e-mail in the HelpSpot Search box , then click the arrow. www.gateway.
Chapter 5: Using the Internet 80 www.gateway.
Using Multimedia 6 This chapter provides information on using the multimedia capabilities of your notebook.
Chapter 6: Using Multimedia Adjusting the volume Adjusting the volume in Windows XP You can use the volume controls to adjust the overall volume and the volume of specific sound devices in your notebook. To adjust the overall volume level using hardware controls: ■ If you are using external speakers, turn the knob on the front of the speakers. -ORUse the mute and volume control buttons on the keyboard. For more information, see “System key combinations” on page 28.
Adjusting the volume 3 Click the Volume tab. 4 Drag the Device Volume slider to change the volume or click to select the Mute check box, then click OK. Help and Support For more information about adjusting the volume in Windows XP, click Start, then click Help and Support. Type the keyword adjusting volume in the HelpSpot Search box , then click the arrow. To adjust specific volume levels: 1 Click Start, then click Control Panel. The Control Panel window opens.
Chapter 6: Using Multimedia 3 Click the Volume tab. 4 Click Advanced in the Device volume area. If the device you want to adjust does not appear in the window, click Options, Properties, the check box next to the audio device you want to adjust, then click OK. 84 5 Drag the volume level and balance sliders for the device you want to adjust. For more information about the volume controls, click Help in the window. 6 Click X in the top-right corner of the window to close it. www.gateway.
Adjusting the volume Adjusting the volume in Windows 2000 You can use the volume controls to adjust the overall volume and the volume of specific sound devices in your notebook. To adjust overall volume level using hardware controls: ■ If you are using external speakers, turn the knob on the front of the speakers. -ORUse the mute and volume control buttons on the keyboard. For more information, see “System key combinations” on page 28.
Chapter 6: Using Multimedia To adjust specific volume levels: 1 Double-click the speaker icon window opens. on the taskbar. The Volume Control If the device you want to adjust does not appear in the Volume Control window, click Options, Properties, the audio device you want to adjust, then click OK. 86 2 Drag the volume level and balance sliders for the device you want to adjust. For more information about the volume controls, click Help in the Volume Control window.
Recording and playing audio Recording and playing audio Use the following instructions to make an audio recording by speaking into a microphone. To make an audio recording: 1 Plug a microphone into the Microphone jack on your notebook. For the location of the Microphone jack, see “Left side” on page 3. 2 Click Start, All Programs, Accessories, Entertainment, then click Sound Recorder. The Sound Recorder opens.
Chapter 6: Using Multimedia To play an audio recording in Sound Recorder: 1 2 3 4 Open the Sound Recorder. Click File, then click Open. The Open dialog box opens. Click the file you want to play, then click Open. Play the file by clicking clicking (stop). Help and Support (play), then stop playing the file by For more information about making or playing an audio recording in Windows XP, click Start, then click Help and Support.
Playing audio and video files with the Windows Media Player Playing audio and video files with the Windows Media Player The Windows Media Player can play several types of audio and video files, including WAV, MIDI, MP3, AU, AVI, and MPEG formats. For more information about the using the Windows Media Player, click Help. To play a file using the Windows Media Player: 1 In Windows XP, click Start, All Programs, then click Windows Media Player. The Windows Media Player opens.
Chapter 6: Using Multimedia 2 Click File, then click Open. The Open dialog box opens. Important 3 4 If the menu bar does not appear, click the show menu bar button. Click the file you want to play, then click Open. Play the file by clicking clicking (stop). Help and Support (play), then stop playing the file by For more information about playing audio and video using the Windows Media Player in Windows XP, click Start, then click Help and Support.
Using the CD or DVD drive Using the CD or DVD drive You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook contains one of the following drive types. Look on the front of the drive for one of the following logos: CD drive Use a CD drive for installing programs, playing audio CDs, and accessing data. You cannot use this drive to create CDs or DVDs or play DVDs.
Chapter 6: Using Multimedia Inserting a CD or DVD Important Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. To insert a CD or DVD: 1 Press the eject button on the CD or DVD drive. After the disc tray opens slightly, pull the tray completely open.
Listening to CDs Listening to CDs You can use the CD or DVD drive on your notebook to listen to music CDs. Important Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. Listening to CDs in Windows XP Use the Windows Media Player to listen to CDs in Windows XP. For more information about using the Windows Media Player, click Help. You can also use MusicMatch to listen to CDs in Windows XP. For more information, see “Using MusicMatch” on page 96.
Chapter 6: Using Multimedia 3 When the media player opens, click (play). Play Stop Volume Previous Mute Next If you do not hear sound or you want to change the volume, see “Adjusting the volume in Windows XP” on page 82. Help and Support For more information about playing CDs in Windows XP, click Start, then click Help and Support. Type the keyword playing CDs in the HelpSpot Search box , then click the arrow. 94 www.gateway.
Listening to CDs Listening to CDs in Windows 2000 Use the Windows CD Player to play an audio CD in Windows 2000. You can use the audio buttons on the front of your notebook to control how you play your CDs. For more information, see “Using the audio controls” on page 31. To play a CD: ■ Insert a CD into the CD or DVD drive. The CD Player opens and the CD plays. - OR If the CD does not start playing automatically, click Start, Programs, Accessories, Entertainment, then click CD Player.
Chapter 6: Using Multimedia Using MusicMatch Using MusicMatch™, you can: ■ Play music CDs ■ Create MP3 music files from your music CDs ■ Edit music track information ■ Use your music files to build a music library ■ Listen to Internet Radio MusicMatch is only available on Gateway computers having Windows XP. For more information on using MusicMatch, see its online help. Playing CDs You can use the MusicMatch program to play music CDs. Important 96 Some music CDs have copy protection software.
Using MusicMatch To play a music CD: 1 To have MusicMatch automatically list the album, artist, and track names of your CD, connect to the Internet before inserting your CD. 2 Insert the music CD into the CD or DVD drive on your notebook. The Audio CD dialog box opens. 3 Click Play Audio CD using MUSICMATCH Jukebox, then click OK. MusicMatch opens, the CD begins playing, and the names of the music tracks appear in the playlist area. www.gateway.
Chapter 6: Using Multimedia Creating MP3 music files Using MusicMatch, you can copy the tracks from a music CD to your notebook’s hard drive as MP3 files. MP3 (MPEG Layer 3) is a standard for digitally compressing high-fidelity music into compact files without noticeably sacrificing quality. MP3 files end in the file extension .MP3. Important Some music CDs have copy protection software. You cannot copy tracks from these CDs.
Using MusicMatch 5 Click Record. The Recorder window opens. Record 6 7 8 Click to clear the check box for any track you do not want to record. Click Record. When a message appears that tells you the CD drive needs to be configured, click OK. A progress bar appears next to each track as it is recorded. www.gateway.
Chapter 6: Using Multimedia Editing track information After you add a CD track as an MP3 file to your music library, you can edit the track’s information. To edit track information: 100 1 2 In MusicMatch, click My Library. The library window opens. 3 4 Enter information such as track title, lead artist, album, and genre. In the library window, right-click the file, then click Edit Track Tag(s). The Edit Track Tag(s) dialog box opens. Click OK.
Using MusicMatch Building a music library Use MusicMatch to build a music library. You can organize your music tracks by categories, find a track quickly by using the sort features, and add information to a music file. You can add music tracks to your music library by: ■ Creating MP3 files – When you create MP3 files from the tracks on your music CD, MusicMatch automatically adds these files to your music library.
Chapter 6: Using Multimedia Changing the music library display settings To change the music library display settings: 102 1 In MusicMatch, click Options, then click Settings. The Settings window opens. 2 Click the Music Library tab. 3 Click an arrow button to open a column list, then click the category that you want to display in the column. 4 When you have finished selecting categories, click OK. www.gateway.
Using MusicMatch Listening to Internet radio To listen to an Internet radio station: 1 Connect to the Internet, then open MusicMatch. 2 Click Online Music. The Radio window opens. 3 To select one of the MusicMatch Internet radio stations, click Featured Radio Stations or Radio Stations, the radio station, then click the arrow in the play this station box. MusicMatch connects to the station and plays the audio.
Chapter 6: Using Multimedia Using advanced features You can also use MusicMatch to create your own music CDs and to download MP3 files to your portable MP3 player. For more information, see the MusicMatch online help. Tips & Tricks In Windows XP, see Do More With Gateway for more information about using your notebook to play digital music and download music from the Internet. Click Start, then click Do More With Gateway. If you are in the Business Solutions view, click Consumer Solutions.
Playing a DVD 3 To play a DVD using InterVideo DVD, click Start, All Programs, DVD, then click DVD Player. The InterVideo DVD Player video screen and control panel open. -ORTo play a DVD using Windows Media Player in Windows XP, click Start, All Programs, then click Windows Media Player. The Windows Media Player opens. - OR To play a DVD using Windows Media Player in Windows 2000, click Start, Programs, Accessories, Entertainment, then click Windows Media Player. The Windows Media Player opens.
Chapter 6: Using Multimedia Creating CDs and DVDs using Roxio Easy CD Creator You can use your DVD/CD-RW, or DVD-RW/CD-RW drive to create data CDs, music CDs, or copies of CDs. You can use your DVD-RW/CD-RW drive to create data DVDs. For more information about your drive’s capabilities, see “Identifying drive types” on page 91. Creating data CDs and DVDs Use Roxio Easy CD Creator to create data CDs and DVDs.
Creating CDs and DVDs using Roxio Easy CD Creator 2 If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator, then click OK. The Select a Project window opens. - OR If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator, then click Project Selector. The Select a Project window opens. make a data CD dataCD project dataDVD project www.gateway.
Chapter 6: Using Multimedia 3 Move your pointer over make a data CD, then click dataCD project. The Easy CD Creator window opens. Select Source Files Source Pane 4 108 Add Click the arrow button to open the Select Source Files list, then click the drive or folder where the files you want to add to the writable CD or DVD are located. If you do not see the folder you want, browse through the folders in the Source pane. www.gateway.
Creating CDs and DVDs using Roxio Easy CD Creator 5 Click the file you want to record (hold down the CTRL or SHIFT key when you click to select multiple files) in the Source pane, then click Add. record www.gateway.
Chapter 6: Using Multimedia 6 After you have added all of your files, click record. The Record CD Setup dialog box opens. Start Recording 7 Click Start Recording. Help and Support For more information about creating CDs in Windows XP, click Start, then click Help and Support. Type the keyword creating CDs in the HelpSpot Search box , then click the arrow. 110 www.gateway.
Creating CDs and DVDs using Roxio Easy CD Creator Creating video DVDs Use your movie creator software to create video DVDs. For more information about using the movie creator software that came with your notebook, see its online help. Important We recommend that you do not use your notebook for other tasks while creating DVDs. Important If you record copyrighted material on a DVD, you need permission from the copyright owner.
Chapter 6: Using Multimedia Creating music CDs Use Roxio Easy CD Creator to create music CDs from other music CDs or MP3 files. For information on creating data CDs, see “Creating data CDs and DVDs” on page 106. Important We recommend that you do not use your notebook for other tasks while creating CDs. Important If you record copyrighted material to a CD or DVD, you need permission from the copyright owner.
Creating CDs and DVDs using Roxio Easy CD Creator 2 If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator, then click OK. The Select a Project window opens. - OR If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator, then click Project Selector. The Select a Project window opens. make a music CD musicCD project www.gateway.
Chapter 6: Using Multimedia 3 Move your pointer over make a music CD, then click musicCD project. The Easy CD Creator window opens. Select Source Files Source pane 4 114 Add Click the arrow button to open the Select Source Files list, then click the drive or folder where the music files that you want to add to the writable CD are located. If you do not see the folder you want, browse through the folders in the Source pane. www.gateway.
Creating CDs and DVDs using Roxio Easy CD Creator 5 Click the file you want to record (hold down the CTRL or SHIFT key when you click to select multiple files) in the Source pane, then click Add. Tips & Tricks You can add any combination of music tracks or MP3 files to a music CD project. You can add up to 99 tracks and files, or up to 650 MB (74-minute CD) or 700 MB (80-minute CD) of tracks and files to a music CD project. record www.gateway.
Chapter 6: Using Multimedia 6 After you have added all of your tracks and files, click record. The Record CD Setup dialog box opens. Start Recording 7 Click Start Recording. When the recording is complete, you may see a Record Complete dialog box. Select the appropriate option. Help and Support For more information about creating CDs in Windows XP, click Start, then click Help and Support. Type the keyword creating CDs in the HelpSpot Search box , then click the arrow. 116 www.gateway.
Creating CDs and DVDs using Roxio Easy CD Creator Copying CDs and DVDs CD Copier can make backup copies of almost any type of CD or DVD. Important We recommend that you do not use your notebook for other tasks while creating a CD or DVD. Important If you record copyrighted material on a CD or DVD, you need permission from the copyright owner. Otherwise, you may be violating copyright law and be subject to payment of damages and other remedies.
Chapter 6: Using Multimedia 3 If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator, then click OK. The Select a Project window opens. - OR If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator, then click Project Selector. The Select a Project window opens. CD copier 118 CD copier www.gateway.
Creating CDs and DVDs using Roxio Easy CD Creator 4 Move your pointer over CD copier, then click CD copier. The CD Copier window opens. Copy 5 On the Source and Destination tab, click the arrow button to open the Copy from list, then click the recordable drive. 6 Click the arrow button to open the Record to list, then click the recordable drive. 7 Click Copy.
Chapter 6: Using Multimedia Creating CDs and DVDs using Nero Express You can use Nero Express to copy tracks from a music CD to your hard drive, copy or create data CDs and DVDs, create music CDs, create video DVDs, and more. 120 Important We recommend that you do not use your notebook for other tasks while creating CDs. Important If you record copyrighted material on a CD or DVD, you need permission from the copyright owner.
Creating CDs and DVDs using Nero Express Creating a data CD or DVD To create a data CD or DVD: 1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. 2 3 Insert a blank, writable CD or DVD into your recordable drive. If a dialog box opens, click Take no action, then click OK. www.gateway.
Chapter 6: Using Multimedia 4 122 Move your pointer over Data, then click Data Disc. The Disc Content screen opens. www.gateway.
Creating CDs and DVDs using Nero Express 5 Click Add. The Select Files and Folders dialog box opens. 6 Browse to the folder that contains the files you want to add. You can click the arrow to open the Location list, then click a drive or folder, or you can click folders in the Name list. Press and hold the CTRL key to select multiple files. 7 8 Click Add. You can continue to select files and click Add. After you select all your files, click Finished. www.gateway.
Chapter 6: Using Multimedia 9 124 Click Next. The Final Burn Settings screen opens. 10 Click the arrow to open the Current recorder list, then click your recordable drive. 11 Click Burn. The Burning Process screen opens and Nero Express burns the files to the CD. 12 13 14 When a message tells you that the recording is complete, click OK. Click Next to return the main Nero Express screen. Click Exit. www.gateway.
Creating CDs and DVDs using Nero Express Copying a CD or DVD To copy a music CD, data CD, or data DVD: 1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. 2 Click Copy entire disc. The Select source and destination screen opens. 3 Insert the music CD or data CD or DVD you want to copy into your recordable drive. 4 Click the arrow to open the Source drive list, then click the drive that contains your source disc.
Chapter 6: Using Multimedia 6 126 Click Burn. The Nero’s Title and CD Database dialog box opens. www.gateway.
Creating CDs and DVDs using Nero Express 7 Wait until the dialog box closes. - OR Click Cancel. The Burning Process screen opens. Nero Express copies the tracks or files to your hard drive. 8 9 10 11 A message prompts you to insert a CD or DVD. Remove the source CD or DVD, insert a blank, writable CD or DVD, then wait for the message box to close. Nero Express copies the files from your hard drive to the writable CD or DVD. When a message tells you that the recording is complete, click OK.
Chapter 6: Using Multimedia Copying music tracks To copy music CD tracks to your hard drive: 128 1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. 2 Insert the music CD that has the tracks you want to copy into your CD drive. 3 4 If an Audio CD dialog box opens, click Take no action, then click OK. Click More. The Nero Toolbar opens. www.gateway.
Creating CDs and DVDs using Nero Express 5 Click the Save Tracks icon. The Nero’s Title and CD Database dialog box opens. 6 Wait until the dialog box closes. - OR Click Cancel. www.gateway.
Chapter 6: Using Multimedia 7 If a message box opens, click OK. The Save Tracks dialog box opens. 8 Click the arrow button to open the Output file format list, then click the format you want for the saved tracks. 9 To record all the tracks, click GO. The recording process begins. - OR To record selected tracks, hold down the CTRL key, click the tracks you want, then click GO. The recording process begins. 10 130 After the recording is complete, click Close. www.gateway.
Creating CDs and DVDs using Nero Express Creating a music CD To create a music CD: 1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. 2 3 4 Insert a blank, writable CD into your recordable drive. If a dialog box opens, click Take no action, then click OK. Move your pointer over Music, then click one of the following options: ■ Audio CD to create a music CD that will play on all CD players.
Chapter 6: Using Multimedia The screen you use to add files opens. 132 www.gateway.
Creating CDs and DVDs using Nero Express 5 Click Add. The Select Files and Folders dialog box opens. 6 Browse to the folder that contains the files you want to add. You can click the arrow to open the Location list, then click a drive or folder, or you can click folders in the Name list. Press and hold the CTRL key to select multiple files. 7 8 Click Add. You can continue to select files and click Add. After you select all your files, click Finished. www.gateway.
Chapter 6: Using Multimedia 9 134 Click Next. The Final Burn Settings screen opens. 10 Click the arrow to open the Current recorder list, then click your recordable drive. 11 Click Burn. The Burning Process screen opens and Nero Express burns the files to the CD. 12 13 14 When a message tells you that the recording is complete, click OK. Click Next to return the main Nero Express screen. Click Exit. www.gateway.
Advanced features Advanced features In addition to Nero Express, you can use: ■ Nero BackItUp to create a backup of files on your hard drive, then use BackItUp to restore the files you backed up in case of a hard drive failure, virus, or other problem. ■ Nero CD-DVD Speed to test your CD and DVD drives for transfer rates, load and eject times, seek and access times, and more.
Chapter 6: Using Multimedia Using the optional diskette drive The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Warning Important Do not expose diskettes to water or magnetic fields. Exposure could damage the data on the diskette. Your notebook comes with either a built-in diskette drive or a built-in memory card reader.
Using the optional memory card reader Using the optional memory card reader Important Your notebook comes with either a built-in diskette drive or a built-in memory card reader. If your notebook has a built-in diskette drive and you need to use a memory card reader, Gateway recommends purchasing a USB or IEEE1394 memory card reader. To order a USB or IEEE1394 memory card reader, visit the Accessory Store at accessories.gateway.com.
Chapter 6: Using Multimedia Memory card types The memory card reader supports the following card types. Card Type Slot ® CompactFlash right IBM Microdrive™ right ® Memory Stick left MultiMediaCard™ left Secure Digital™ left SmartMedia™ (3.3V only) left Each slot is assigned a different drive letter (for example, the E: and F: drives) so data can be transferred from one card type to another. 138 www.gateway.
Using the optional memory card reader Using a memory card To insert a memory card: 1 Insert the memory card into the memory card slot with the label facing up and the arrow on the label pointing towards your notebook. Important 2 Insert the SmartMedia card with the label facing down. Your notebook only accepts 3.3V SmartMedia cards. To access a file on the memory card in Windows XP, click Start, then click My Computer.
Chapter 6: Using Multimedia To remove a memory card: ■ Make sure that diskette drive status indicator (see “Status indicators” on page 24) is off, then pull the memory card out of the notebook. Important Do not use the remove hardware to remove the memory card. icon in the taskbar Connecting a digital camera You can connect most digital cameras to your notebook’s USB port to transfer pictures.
Connecting a digital video camera 2 Use the program that came with your digital camera to transfer the pictures to your notebook. -ORIn Windows XP, use the Scanner and Camera Wizard to transfer the pictures to your notebook. -ORIf your digital camera appears as a drive on your notebook in the My Computer window, see “Working with files and folders” on page 55 for information about moving files to your hard drive.
Chapter 6: Using Multimedia To connect a digital video camera: 142 1 Connect one end of the IEEE 1394 cable to your external source, such as a video camera, and connect the other end of the cable to the IEEE 1394 port on the side of your notebook. 2 Click Start, All Programs, Pinnacle Expression, then click Pinnacle Expression. The program starts. Important If Pinnacle Expression is not on your Start menu, install it from the Pinnacle Expression CD.
Sending and Receiving Faxes 7 Microsoft Fax lets you send and receive faxes using the modem.
Chapter 7: Sending and Receiving Faxes Installing and configuring Fax Important Your modem cable must be installed before you can send and receive faxes. You cannot use your standard telephone modem to connect to the Internet while sending and receiving faxes. Help and Support For more information about sending and receiving faxes in Windows XP, click Start, then click Help and Support. Type the keyword Fax in the HelpSpot Search box , then click the arrow.
Installing and configuring Fax 5 Click Exit to close the Welcome to Microsoft Windows XP dialog box. -ORClick Close to close the Add or Remove Programs dialog box. Configuring Fax in Windows XP Before you send your first fax, you need to set up your user information. Your fax cover sheets and fax headers contain this information, some of which is required by law. The Fax Configuration Wizard opens the first time you try to send a fax.
Chapter 7: Sending and Receiving Faxes To configure Microsoft Fax: 146 1 Click Start, All Programs, Accessories, Communications, Fax, then click Fax Console. The Fax Configuration Wizard opens. 2 On the Welcome to Fax Configuration Wizard screen, click Next. The Sender Information screen opens. 3 Type the information about yourself that you want to appear on your fax cover page, then click Next. The Select Device for Sending or Receiving Faxes screen opens.
Installing and configuring Fax 7 Type the transmitting fax identifier information. This identifier information is required by law. You can type up to 20 characters in the text box. We suggest using eight characters for your identifier name, followed by 12 characters for your telephone number. Important 8 9 Some fax machines cannot use special characters such as hyphens. We suggest using spaces instead of hyphens in telephone and fax numbers. Click Next.
Chapter 7: Sending and Receiving Faxes Configuring Fax in Windows 2000 Before you send your first fax, you need to set up your user information. Your fax cover sheets and fax headers contain this information, some of which is required by law. To configure Microsoft Fax: 1 Click Start, Settings, then click Control Panel. The Control Panel window opens. 2 3 4 Double-click the Fax icon. The Fax Properties dialog box opens. 5 6 Click the Advanced Options tab. 7 8 9 10 Click the User Information tab.
Sending a simple fax 12 Type the receiving fax identifier information. This identifier information is required by law and can be the same identifier that you typed in Step 10. 13 Click the Received Faxes tab and select a folder you want to store received faxes in. 14 15 Click OK. 16 Click the X in the top-right corner to close the Fax Service Management window. Click OK. Sending a simple fax You can use the Send Fax Wizard to send a simple one-page fax to one or more recipients.
Chapter 7: Sending and Receiving Faxes 150 5 If you want to send your fax to more than one recipient, click Add and type the name and fax number of the next recipient. 6 When you have added all your recipients, click Next. The Preparing the Cover Page screen opens. 7 Click the arrow to open the Cover page template, then click the cover page template you want to use. 8 9 Type the subject text in the Subject line area. Type the message text in the Note area, then click Next.
Setting up your cover page template Setting up your cover page template You can create your own cover page template that you can use in place of the cover page templates that Microsoft Fax provides for you. To create a cover page template, you use the Fax Cover Page Editor.
Chapter 7: Sending and Receiving Faxes 6 7 Type the new cover page template name. Click Save. Faxing from programs To fax a document directly from most programs: 1 2 3 4 5 Open your document in the program it was created in. Click File, then click Print. The Print dialog box opens. Click the arrow button to open the Name list, then click the Fax printer. Click Print or OK. The Send Fax Wizard opens. Complete the wizard by following the instructions in “Sending a simple fax” on page 149.
Receiving and viewing a fax Receiving and viewing a fax To receive and view a fax in Windows XP: 1 Click Start, All Programs, Accessories, Communications, Fax, then click Fax Console. The Fax Console opens. When the Fax Console is open, it detects incoming faxes and stores them in the Inbox. 2 To view a fax, click Inbox, then double-click the fax you want to view. The fax viewer opens, where you can view and print the fax.
Chapter 7: Sending and Receiving Faxes To cancel a fax that has not been sent in Windows 2000: 1 If Fax is not open, click Start, Programs, Accessories, Communications, Fax, then click Fax Queue. The Fax Queue opens. 2 3 Right-click the fax you want to cancel. Click Cancel. Automatically retry sending a fax in Windows XP You can set up Fax so it continues to try sending your fax if the receiving fax machine is busy. Important Fax is automatically set up to retry three times at ten minute intervals.
Automatically cancelling a fax in Windows XP 5 6 Specify the number of retries and the amount of time between retries. Click OK. Automatically cancelling a fax in Windows XP If your notebook tried to send a fax and failed to connect to a fax machine, you can automatically cancel a failed fax. To automatically cancel a failed fax in Windows XP: 1 2 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.
Chapter 7: Sending and Receiving Faxes 156 www.gateway.
Managing Power 8 While your notebook is running on battery power, you should manage power consumption to get the most use out of the battery.
Chapter 8: Managing Power Monitoring the battery charge Closely monitor the battery charge. When the battery charge gets low, change the battery or connect to AC power immediately to prevent losing any unsaved work. Monitor the battery charge by: ■ Double-clicking the power cord icon The Power Meter dialog box opens. Important or battery icon in the taskbar. If the power cord or battery icon does not appear on the taskbar, click the show hidden icons button.
Recharging the battery Recharging the battery The battery recharges while it is installed and your notebook is connected to AC power. While the battery is recharging, the battery charge indicator turns orange and the battery icon in the taskbar has a lightning bolt . Important If the power cord or battery icon does not appear on the taskbar, click the show hidden icons button.
Chapter 8: Managing Power Recalibrating the battery If your notebook unexpectedly goes into Standby mode while you are using it but the battery charge is not low, you may need to recalibrate your battery. You should also recalibrate the battery periodically to maintain the accuracy of the battery gauge. To recalibrate the battery: 1 2 Connect the AC adapter, then turn on your notebook. 3 4 Open the Advanced menu. 5 6 Open the Exit menu, then highlight Exit Saving Changes and press ENTER.
Changing batteries Changing batteries If your notebook is plugged into an AC outlet, you can change the battery while your notebook is turned on. If your notebook is not plugged into an AC outlet, you must turn your notebook off while changing the battery. Warning Danger of explosion if battery is incorrectly replaced. Replace only with a Gateway M350 battery. Discard used batteries according to the manufacturer’s instructions.
Chapter 8: Managing Power 162 4 Slide the battery release latch. 5 Lift the battery out of the bay. 6 Place a recharged battery into the bay and press down until it snaps into place. 7 8 Turn your notebook over. Open the LCD panel and press the power button. www.gateway.
Extending battery life Extending battery life Conserving battery power While using the battery to power your notebook, conserve power by: ■ Dimming the display as low as is comfortable. ■ Removing PC Cards and IBM Microdrive cards when you do not need them. Many PC Cards and Microdrive cards use a small amount of power while inserted, even if they are not being used. ■ Modifying the power management settings for maximum power savings. For more information, see “Changing power settings” on page 165.
Chapter 8: Managing Power Changing power modes You can use the following power modes to lengthen the life of your notebook’s battery: ■ Standby - while your notebook is in Standby, it switches to a low power state where devices, such as the display and drives, turn off. ■ Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off.
Changing power settings Changing power settings You can change the function of the power button, Standby system key, and power-saving timers by changing power settings on your notebook. You can customize power settings from the Windows Control Panel by selecting power schemes, setting power alarms, adjusting advanced power settings, and activating Hibernate mode. Power schemes (groups of power settings) let you change power saving options such as when the display or hard drive is automatically turned off.
Chapter 8: Managing Power 2 Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens. 3 Click the arrow button to open the Power Schemes list, then click the power scheme you want. - OR Set the timers, then click Save As and type a name for the scheme. 4 Click OK. Help and Support For more information about changing the power scheme in Windows XP, click Start, then click Help and Support.
Changing power settings Changing alarm options To change the alarm options: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 2 Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens. 3 Click the Alarms tab.
Chapter 8: Managing Power Help and Support For more information about changing the alarm options in Windows XP, click Start, then click Help and Support. Type the keyword alarm options in the HelpSpot Search box , then click the arrow. Changing advanced settings To change advanced power management settings: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance.
Changing power settings 4 Click the arrow button to open a Power buttons list, then click the power setting mode you want to use. 5 Click OK. Help and Support For more information about changing the power management settings in Windows XP, click Start, then click Help and Support. Type the keyword power management in the HelpSpot Search box , then click the arrow. Activating and using Hibernate mode To activate Hibernate mode: 1 In Windows XP, click Start, then click Control Panel.
Chapter 8: Managing Power 3 Click the Hibernate tab. 4 Click the Enable hibernation check box, then click Apply. Hibernate mode is now an option you can select on the Advanced tab in the Power Options Properties dialog box and in the Turn Off Computer or Shut Down Windows dialog box. To use Hibernate mode: ■ As an automatic power savings mode: Open the Power Options Properties dialog box, then click the Power Schemes tab.
Changing power settings ■ As a manually-selected power savings mode: In Windows XP, click Start, then click Turn Off Computer. Press and hold SHIFT, then click Hibernate. - OR In Windows 2000, click Start, then click Shut Down. Click the arrow button to open the What do you want your computer to do list, then click Hibernate. Click OK. Help and Support For more information about using Hibernate mode in Windows XP, click Start, then click Help and Support.
Chapter 8: Managing Power 3 Click the Intel SpeedStep technology tab. 4 Change any of the following settings: 5 172 ■ To run the processor at full speed regardless of the power source, click the arrow button to open the Running on batteries list, then click Maximum Performance. ■ To run the processor at reduced speed (using less power) regardless of the power source, click the arrow button to open the Plugged in list, then click Battery Optimized Performance.
Travel Tips 9 These tips can make traveling with your notebook more convenient and trouble-free. Read this chapter to learn about: ■ Using the modem ■ Using your radio frequency wireless connections ■ Transferring files ■ Protecting your notebook from loss and theft ■ Managing your notebook’s power efficiently Tips & Tricks You can download an electronic copy of this guide from support.gateway.com/support/manlib/.
Chapter 9: Travel Tips Modem ■ Take a telephone cord to connect the modem to telephone jacks. If you are traveling internationally, take telephone jack adapters or an acoustic handset coupler. ■ Take a telephone line protector. ■ Take a telephone line tester to check for unsafe lines, especially if you are traveling internationally. ■ Take remote access information with you so you can connect to your ISP while outside of your usual calling area.
Files Files ■ Copy your working files from your desktop computer to your notebook before you travel. ■ If you need to access your desktop computer files from your notebook while traveling, set up your desktop computer for remote access. Contact your network administrator for more information about remote access. ■ Take extra recordable media for transferring files between computers and backing up files.
Chapter 9: Travel Tips To create a startup password: 1 Restart your notebook. As soon as you see a startup screen, press F2. The BIOS Setup utility opens. 2 Open the Security menu, then highlight Set Supervisor Password, then press ENTER and follow the instructions. You must set the supervisor password in order to set the user (startup) password. 3 Highlight Set User Password, then press ENTER and follow the instructions. This is the password you need to enter at startup.
Additional tips Additional tips ■ If you plan to use several USB peripheral devices, take a portable USB hub to provide additional USB ports. ■ Take a network cable if you need to connect to a network. Some hotels provide Internet connectivity only through their networks. ■ If your notebook has been exposed to cold temperatures, allow it to warm to room temperature before turning it on. ■ Take your System Restoration CDs in case you need to install an additional driver or software. www.gateway.
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Customizing Your Notebook 10 This chapter provides information about customizing your notebook by changing settings in Windows.
Chapter 10: Customizing Your Notebook Adjusting the screen and desktop settings Adjusting the color depth and screen area are two of the most basic display settings you may need to change. You can also adjust settings such as the screen background and screen saver. Adjusting the color depth Color depth is the number of colors your screen displays. Various image types require various color depths for optimum appearance.
Adjusting the screen and desktop settings 3 Click the Settings tab. 4 Click the arrow button to open the Color quality or Colors list, then click the color depth you want. 5 To save your changes in Windows XP, click OK, then click Yes. - OR To save your changes in Windows 2000, click OK, then click OK again. Help and Support For more information about adjusting display settings in Windows XP, click Start, then click Help and Support.
Chapter 10: Customizing Your Notebook Adjusting the screen resolution You can increase the screen resolution to fit more icons on your desktop, or you can decrease the resolution to make reading the display easier. The higher the resolution, the smaller individual components of the screen (such as icons and menu bars) appear. To adjust the screen resolution: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens.
Adjusting the screen and desktop settings 4 5 Drag the Screen resolution or Screen area slider to the size you prefer. To save your changes in Windows XP, click OK, then click Yes. - OR To save your changes in Windows 2000, click OK, then click OK again. Help and Support For more information about adjusting screen resolution in Windows XP, click Start, then click Help and Support. Type the keyword changing screen resolution in the HelpSpot Search box , then click the arrow.
Chapter 10: Customizing Your Notebook 3 Click the Appearance tab. 4 Click the arrow button to open the Color scheme list, click the color scheme you want, then click OK. The new colors appear on your desktop. - OR If you want to create a new color scheme as part of a desktop theme: 184 a b Click Advanced. The Advanced Appearance dialog box opens. c d e Change the color or font settings for the item. Click the arrow button to open the Item list, then click the item you want to change.
Adjusting the screen and desktop settings To change desktop colors in Windows 2000: 1 Click Start, Settings, then click Control Panel. The Control Panel window opens. 2 3 Double-click the Display icon. The Display Properties dialog box opens. 4 If you want to apply one of Windows’ color schemes, click the arrow button to open the Scheme list, click the scheme you want, then click OK. The new scheme appears on your desktop. Click the Appearance tab.
Chapter 10: Customizing Your Notebook Changing the desktop background In Windows XP, you can change the Windows desktop background picture. Windows provides several backgrounds, or you can use pictures that you have created or retrieved from other sources. In Windows 2000, you can change the Windows desktop background to a picture or an HTML document. Windows provides several background pictures. You can also use pictures or HTML documents that you have created or retrieved from other sources.
Adjusting the screen and desktop settings 4 Click a background picture in the Background list. - OR Click Browse to select a background picture from another location. 5 If you want the picture you chose to cover the entire screen, click the arrow button to open the Position list, then click Stretch or Tile.
Chapter 10: Customizing Your Notebook 3 4 Click the Background tab. Click a background picture in the Select a background picture or HTML document as Wallpaper list. - OR Click Browse to select a background picture from another location. 188 5 If you want the picture you chose to cover the entire screen, click the arrow button to open the Picture Display list, then click Tile.
Adjusting the screen and desktop settings Selecting a screen saver You can use a screen saver to keep others from viewing your display while you are away from your notebook. Windows supplies a variety of screen savers that you can choose from, and many more are available from the Internet and as commercial products. To select a screen saver: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Appearance and Themes.
Chapter 10: Customizing Your Notebook 4 Click the arrow button to open the Screen Saver list, then click the screen saver you want. Windows previews the screen saver. 5 If you want to customize the screen saver, click Settings, then make your changes. If the Settings button is not available, you cannot customize the screen saver you selected. 6 In Windows XP, if you want to display the Welcome (Login) screen whenever you exit the screen saver, click the On resume, display Welcome screen check box.
Changing the touchpad settings Changing the touchpad settings You can adjust the double-click speed, pointer speed, left-hand or right-hand configuration, and other touchpad settings. To change your touchpad settings: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens.
Chapter 10: Customizing Your Notebook 3 Click the Device Settings tab, then click Settings to change your touchpad settings. 4 To modify a touchpad setting, click the + in front of a setting, then modify the setting. 5 To assign a function to the rocker switch, click the + in front of Buttons, click the up or down button, then click the action you want. 6 Click OK to save changes.
Adding and modifying user accounts Adding and modifying user accounts In Windows XP, you can create and customize a user account for each person who uses your notebook. You can also switch (change) user accounts without turning off your notebook. User account tips ■ If you want to create an account for someone, but you do not want that user to have full access to your notebook, be sure to make that account limited. Remember that limited accounts may not be able to install some older programs.
Chapter 10: Customizing Your Notebook To switch user accounts in Windows XP: 194 1 Click Start, then click Log Off. The Log Off Windows dialog box opens. 2 3 Click Switch User. The Windows Welcome screen opens. Click the user account that you want to use. When you switch between user accounts, any programs that were running for the previous user continue to run. www.gateway.
Networking Your Notebook 11 Connecting your home, small office, or home office computers lets you share drives, printers, and a single Internet connection among the connected computers.
Chapter 11: Networking Your Notebook Benefits of networking A network lets you: ■ Share a single Internet connection ■ Share computer drives ■ Share peripheral devices ■ Stream audio and video files ■ Play multi-player games Sharing a single Internet connection Each computer that is connected to the network can share the same broadband connection or modem and telephone line and access the Internet at the same time.
Benefits of networking Sharing peripheral devices Each computer that is connected to the network can share the same peripheral devices, such as a printer. Select print from the computer you are currently using and your file is automatically printed on your printer no matter where it is located on your network. Help and Support For more information about sharing network devices in Windows XP, click Start, then click Help and Support.
Chapter 11: Networking Your Notebook Selecting a network connection The biggest decision you need to make when creating your network is what type of connection you will use. Gateway supports both wired and wireless Ethernet networks. Use the following criteria as a guide when selecting a network connection.
Using a wired Ethernet network Using a wired Ethernet network A wired Ethernet network consists of two or more computers connected together through an Ethernet cable. This connection type is commonly used in offices around the world and can be used to build computer networks in the home. Ethernet, Fast Ethernet, or Gigabit Ethernet Ethernet is available at three different speeds. Standard Ethernet runs at 10 Mbps, Fast Ethernet runs at 100 Mbps, and Gigabit Ethernet runs at 1000 Mbps.
Chapter 11: Networking Your Notebook Example wired Ethernet network The following is an example of a wired Ethernet network. The network is made up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router is the central control point for the network. Attached to the router are all of your computers or Ethernet-ready devices. Also connected to the router is a cable or DSL modem that provides access to the Internet.
Using a wired Ethernet network Equipment you need for a wired Ethernet network For a wired Ethernet network you need: ■ An Ethernet jack on each desktop computer, notebook, and tablet PC. - OR An Ethernet card (also called network interface cards or NICs) installed in each desktop computer. - OR An Ethernet PC Card installed in each notebook. ■ An Ethernet router. Select a router that gives you the following features: ■ A jack for connecting to a cable or DSL modem.
Chapter 11: Networking Your Notebook Using a wireless Ethernet network A wireless Ethernet network is ideal for creating a home or office network or adding mobility to an existing wired Ethernet network. A wireless Ethernet network allows you the freedom to move about your home or office with your notebook or tablet PC. For example, you can take your notebook or tablet PC from your home office to your patio without having an Ethernet jack available.
Using a wireless Ethernet network Wireless Ethernet speed and frequency Wireless Ethernet is available at two different speeds and at two different frequencies. The following table compares the various wireless Ethernet network types. Network Type Speed Frequency Advantages Disadvantages IEEE 802.11a 54 Mbps 5 GHz Less possible interference than IEEE 802.11b and IEEE 802.11g ■ ■ IEEE 802.11b 11 Mbps 2.4 GHz ■ ■ ■ IEEE 802.11g 54 Mbps 2.
Chapter 11: Networking Your Notebook Example access point wireless Ethernet network By using an access point, you can join a wireless Ethernet network and access a wired Ethernet network. The following example shows how an access point also lets you access the Internet. The following is an example of an access point wireless Ethernet network. The network is made up of an access point, a cable or DSL modem, and your computers. The access point is the central control point for the network.
Using a wireless Ethernet network Equipment you need for an access point wireless Ethernet network For an access point wireless Ethernet network you need: ■ A wireless Ethernet PCI card installed in each desktop computer - OR A wireless Ethernet USB adapter attached to each desktop or notebook computer - OR A notebook or tablet PC with wireless Ethernet built-in - OR A wireless Ethernet PC Card installed in each notebook that does not have wireless Ethernet built-in ■ A wireless Ethernet access point to
Chapter 11: Networking Your Notebook Example peer-to-peer wireless Ethernet network Use a peer-to-peer (also known as ad hoc) wireless Ethernet network if you are setting up or joining a temporary computer-to-computer network. This type of network does not include access into a wired network or the Internet. You can create this type of network to quickly move files from one computer to another. 206 www.gateway.
Using a wireless Ethernet network Equipment you need for a peer-to-peer wireless Ethernet network For a peer-to-peer wireless Ethernet network you need: ■ A wireless Ethernet PCI card installed in each desktop computer - OR A wireless Ethernet USB adapter attached to each desktop or notebook computer - OR A notebook or tablet PC with wireless Ethernet built-in - OR A wireless Ethernet PC Card installed in each notebook that does not have wireless Ethernet built-in For more information For more informatio
Chapter 11: Networking Your Notebook Using your notebook on a network Installing and configuring your notebook for Ethernet networking Setting Up Your Windows Network has been included on your hard drive that provides instructions for installing and configuring both wired and wireless Ethernet networking on your notebook. To access this guide, click Start, All Programs, then click Gateway Documentation.
Using your notebook on a network To turn the wireless Ethernet emitter on or off in Windows 2000 using the Broadcom Wireless Configuration Utility: 1 Right-click the Broadcom Wireless Configuration Utility icon taskbar. 2 Click Enable Radio to turn on the wireless emitter or Disable Radio to turn off the wireless emitter. www.gateway.
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Moving From Your Old Computer 12 If your new notebook is replacing an old computer, you may have personal data files, Internet settings, a printer or other peripheral devices, and other unique computer settings that you want to move from your old computer to your new one.
Chapter 12: Moving From Your Old Computer Using the Windows XP Files and Settings Transfer Wizard If your new notebook is running Windows XP, you can move your data files and personal settings, such as display, Internet, and e-mail settings, from your old computer to your new one by using the Files and Settings Transfer Wizard. The wizard also moves specific files or entire folders, such as My Documents, My Pictures, and Favorites.
Transferring files To find files in the My Documents folder: 1 In Windows XP, click Start, then click My Documents. The My Documents window opens and displays many of your saved personal data files. Go to Step 4. - OR In Windows 98, Windows Me, or Windows 2000, double-click the My Computer icon on the desktop. Go to the next step. 2 3 4 Double-click the C:\ drive icon. Double-click the My Documents folder. The My Documents window opens and displays many of your saved personal data files.
Chapter 12: Moving From Your Old Computer To find files using Find or Search: 1 In Windows XP, click Start, then click Search. The Search Results window opens. - OR In Windows 98, Windows Me, or Windows 2000, click Start, Find or Search, then click For Files or Folders. The Search Results window opens. 2 Use Windows Find or Search to locate data files by file name or file type. For help on finding files, click Help, then click Help and Support Center or Help Topics.
Installing your old printer or scanner To use the Internet Connection Wizard: 1 Click Start, All Programs, Accessories, Communications, then click New Connection Wizard. The New Connection wizard opens. 2 Configure your Internet settings by following the on-screen instructions. Help and Support For more information about setting up an Internet connection in Windows XP, click Start, then click Help and Support. Type the keyword Internet connection in the HelpSpot Search box , then click the arrow.
Chapter 12: Moving From Your Old Computer If you have trouble after you install the software for your old devices, you can use System Restore to restore your notebook’s previous settings. Help and Support For information about restoring your notebook’s previous settings in Windows XP, click Start, then click Help and Support. Type the keyword System Restore in the HelpSpot Search box , then click the arrow. Installing a USB printer or scanner USB devices may have special installation instructions.
Installing your old programs 7 Install your printer by following the on-screen instructions. Help and Support For more information about installing a printer in Windows XP, click Start, then click Help and Support. Type the keyword installing a printer in the HelpSpot Search box , then click the arrow. See your peripheral device’s user guide for installation information and tips.
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Maintaining Your Notebook 13 This chapter provides basic information about maintaining your notebook hardware and software.
Chapter 13: Maintaining Your Notebook Caring for your notebook To extend the life of your system: 220 ■ Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. ■ When transporting your notebook, we recommend that you put it in a carrying case. ■ Keep diskettes and your notebook away from magnetic fields. Magnetic fields can erase data on both diskettes and hard drives.
Caring for your notebook Use the following table to set up a regular maintenance schedule. Maintenance task Monthly When needed See...
Chapter 13: Maintaining Your Notebook Protecting your notebook from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your notebook to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date.
Protecting your notebook from viruses To scan for viruses: 1 Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2003. Norton AntiVirus opens. Scan for viruses 2 Click Scan for Viruses. Scan 3 Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click Scan. www.gateway.
Chapter 13: Maintaining Your Notebook To remove a virus: 1 If Norton AntiVirus finds a virus, follow all on-screen instructions to remove the virus. 2 3 Turn off your notebook and leave it off for at least 30 seconds. Turn on your notebook and rescan for the virus. To update Norton AntiVirus: 224 1 2 Make sure that you are connected to the Internet. 3 Follow the on-screen instructions to update your Norton AntiVirus program with the latest virus protection files.
Managing hard drive space Managing hard drive space Windows provides several utilities you can use to manage your hard drive. Checking hard drive space To check hard drive space: 1 In Windows XP, click Start, then click My Computer. The My Computer window opens. - OR In Windows 2000, double-click the My Computer icon. The My Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. www.gateway.
Chapter 13: Maintaining Your Notebook Using Disk Cleanup Delete unnecessary files, such as temporary Windows files, to free hard drive space. To use the WindowsDisk Cleanup program: 1 In Windows XP, click Start, then click My Computer. The My Computer window opens. - OR In Windows 2000, double-click the My Computer icon. The My Computer window opens. 226 2 Right-click the hard drive that you want to delete files from, for example Local Disk (C:), then click Properties.
Managing hard drive space 4 Make sure that the check box beside each file type you want to delete is selected. For more information about file types you can delete, read the descriptions in the Disk Cleanup dialog box. 5 Click OK, then click Yes. Help and Support For more information about keeping the hard drive space free of unnecessary files in Windows XP, click Start, then click Help and Support. Type the keyword disk cleanup in the HelpSpot Search box , then click the arrow.
Chapter 13: Maintaining Your Notebook 3 Click the Tools tab. 4 5 Click Check Now. 6 Correct any problems that are found by following the on-screen instructions. 7 Click OK. Click the options you want to use, then click Start. For help, press F1. Windows checks the drive for errors. This process may take several minutes. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found.
Managing hard drive space Defragmenting the hard drive When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your notebook to use a file, Windows must search for the pieces of the file and put them back together. This process slows the hard drive performance.
Chapter 13: Maintaining Your Notebook 3 Click the Tools tab. 4 5 Click Defragment Now. If Disk Defragmenter does not start automatically, click Defragment or Start. Disk Defragmenter shows its progress on the computer display. When finished, Disk Defragmenter asks if you want to quit the program. 6 Click Close or Yes, then click the X in the top-right corner to close the Disk Defragmenter window.
Managing hard drive space Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files. You should back up your files regularly to a writable CD or DVD (if you have a recordable drive) or to diskettes. Use a backup device, such as a recordable drive or Zip drive, to do a complete hard drive backup.
Chapter 13: Maintaining Your Notebook To start the Scheduled Task Wizard: 1 Click Start, All Programs, Accessories, System Tools, then click Scheduled Tasks. The Scheduled Tasks window opens. 2 Double-click the Add Scheduled Task icon. The Scheduled Task Wizard opens. 3 Click Next, then click the task or program you want to schedule and follow the on-screen instructions to customize the task. Important Your notebook must be on during scheduled tasks.
Cleaning your notebook Cleaning your notebook Keeping your notebook clean and the vents free from dust helps keep your system performing at its best.
Chapter 13: Maintaining Your Notebook If you spill liquid on the keyboard, turn off your notebook and turn your notebook upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Cleaning the computer screen Use a soft cloth and water to clean the computer screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.
Cleaning your notebook To clean your trackball mouse: 1 2 Turn the mouse upside down. 3 4 Remove any dust, lint, or dirt from the mouse ball with a soft cloth. Rotate the retaining ring on the bottom of the mouse counter-clockwise, then remove the retaining ring and mouse ball. Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol. Mouse rollers 5 Replace the mouse ball and lock the retaining ring into place. www.gateway.
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Restoring Software 14 Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician.
Chapter 14: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory. Important Before you try to fix a problem by reinstalling software from your Gateway Restoration CDs, make sure that you have tried these steps first: Use the diagnostics and troubleshooting tools found in HelpSpot.
Reinstalling device drivers Reinstalling device drivers Device drivers are programs that control devices such as the computer display, CD or DVD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original notebook hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.
Chapter 14: Restoring Software 6 Select a single device driver to reinstall. - OR Click Automatic Installation, then select multiple device drivers to reinstall. (Grayed out drivers are not available for Automatic Installation. To select these drivers, click Manual Installation.) 7 8 Click Install. Follow any additional on-screen instructions. Depending on the device driver you are reinstalling, you may only need to restart your notebook to complete the installation.
Updating device drivers Updating device drivers The Restoration CDs contain a device driver update utility that works over the Internet. If you do not have an Internet service provider, the update utility works by direct-dialing the device driver update service. Important If your system came equipped with a wireless device, only use the drivers approved for the country the device will be used in. See the red Drivers and Applications CD or the Gateway Technical Support Web site (support.gateway.com).
Chapter 14: Restoring Software 8 Install available updated device drivers by following the on-screen instructions. Depending on the device driver you are updating, you may only need to restart your notebook to complete the installation. However, if a setup wizard opens when you restart your notebook, follow the on-screen instructions. Help and Support For more information about updating device drivers in Windows XP, click Start, then click Help and Support.
Reinstalling programs 4 Insert the red Drivers and Applications CD into the CD or DVD drive. If the program starts automatically, go to Step 8. - OR If the program does not start automatically, go to Step 5. 5 6 7 8 9 Click Start, then click Run. The Run dialog box opens. In the Open text box, type d:\runmenu.exe (where d is the drive letter of your CD or DVD drive). Click OK.
Chapter 14: Restoring Software To reinstall other programs from a CD: 1 If you just reinstalled Windows, go to Step 4. Otherwise, go to the next step. 2 In Windows XP, click Start, Control Panel, then click Add or Remove Programs. - OR In Windows 2000, click Start, Settings, Control Panel, then double-click the Add or Remove Programs icon. 3 In the Currently Installed Programs list, click the program you want to uninstall, then click Change/Remove and follow the on-screen instructions.
Reinstalling Windows The Restoration CDs step you through reinstalling Windows XP or Windows 2000. If you are reinstalling Windows XP or Windows 2000, the Restoration CDs automatically reinstall the hardware device drivers and some programs as well. You can install any remaining programs by using the program CDs that came with your notebook. To reinstall your programs, follow the instructions in “Reinstalling programs” on page 242.
Chapter 14: Restoring Software 246 13 Wait while the setup program copies files to your hard drive. When your notebook restarts, do NOT press any key to boot from CD. 14 When prompted, insert the red Drivers and Applications CD, then click Continue. The Gateway Application Loader automatically installs your drivers and programs. Your notebook restarts several times during this process. Do not press any keys or buttons during this process unless prompted to do so.
Upgrading Your Notebook 15 This chapter provides information about adding hardware devices to your notebook.
Chapter 15: Upgrading Your Notebook Adding and removing a PC Card Your notebook has a PC Card slot (also known as a PCMCIA card slot). This slot accepts one Type II card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert a PC Card while your notebook is running. If your PC Card does not work after hot-swapping, see the PC Card manufacturer’s documentation for further information.
Adding and removing a PC Card To remove a PC Card: 1 Click the remove hardware click Stop. icon in the taskbar, the PC Card name, then -ORTurn off your notebook. Important 2 3 If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. Press the PC Card eject button once to release the eject button. Press the PC Card eject button again to eject the PC Card. www.gateway.
Chapter 15: Upgrading Your Notebook Preventing static electricity discharge The components inside your notebook are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Warning ESD can permanently damage electrostatic discharge-sensitive components in your notebook. Prevent ESD damage by following ESD guidelines every time you install memory or replace the hard drive.
Adding or replacing memory Before working with computer components, follow these guidelines: ■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam. ■ Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection. ■ Always hold components by their edges. Avoid touching the edge connectors. Never slide components over any surface.
Chapter 15: Upgrading Your Notebook Adding or replacing memory in the memory bay Important Use only memory modules designed for the Gateway M350 for upgrading your memory. Memory bay To add or replace memory modules: 252 1 Follow the instructions under “Preventing static electricity discharge” on page 250. 2 Turn off your notebook, disconnect the AC adapter and modem and network cables. 3 Turn your notebook over so the bottom is facing up. www.gateway.
Adding or replacing memory 4 Remove the battery. For more information, see “Replacing the battery” on page 161. 5 Loosen the five memory bay cover screws, then remove the memory bay cover. Screws Screws 6 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. www.gateway.
Chapter 15: Upgrading Your Notebook 7 Pull the memory module out of the slot. 8 Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay. Important 9 10 11 12 254 Use only memory modules designed for the Gateway M350. Gently push the module down until it clicks in place.
Adding or replacing memory Replacing memory under the keyboard Important Use only memory modules designed for the Gateway M350 for upgrading your memory. Installing replacement memory under the keyboard is a process consisting of three procedures that must be done in sequence: 1 2 3 Open the keyboard compartment. Replace the memory. Reattach the keyboard.
Chapter 15: Upgrading Your Notebook 7 Insert the small flat-blade screwdriver under the bottom right corner of the keyboard bezel and gently pry it up. Important 256 Inserting a piece of cloth between the screwdriver and keyboard and notebook case will help prevent damage to your notebook. www.gateway.
Adding or replacing memory 8 Pull the bezel off your notebook. You will hear small snapping sounds as the bezel comes away from your notebook. Be careful not to break off the tabs found on the left end of the bezel. 9 With a small Phillips screwdriver, remove the four keyboard screws and put them in a safe place. Screws www.gateway.
Chapter 15: Upgrading Your Notebook 10 258 Lift the back edge of the keyboard, then slowly rotate it toward you so it lies keys-down on top of your notebook. Be careful not to damage the LCD panel. www.gateway.
Adding or replacing memory Replacing the memory To replace the memory: 1 Gently press outward on the clip at each end of the memory module until the module tilts upward. 2 Pull the memory module out of the slot. www.gateway.
Chapter 15: Upgrading Your Notebook 3 Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay. Important 4 Use only memory modules designed for the Gateway M350. Gently push the module down until it clicks in place.
Adding or replacing memory 4 Replace the four keyboard screws. Screws 5 Slide the two tabs on the left end of the bezel under your notebook frame. www.gateway.
Chapter 15: Upgrading Your Notebook 6 Press down on the bezel in several places until it clicks in place. The bezel is correctly mounted when you can run you finger along the bezel and find no loose spots. The bezel should be flat all the way across. Warning 7 8 9 262 If the bezel is not correctly replaced, your notebook could be damaged when you try to close the LCD panel. Turn your notebook over so the bottom is facing up. Insert the battery, then turn your notebook over.
Replacing the hard drive kit Replacing the hard drive kit If you would like more hard drive capacity, you can replace your original drive with a higher-capacity drive. Hard drive To replace the hard drive kit: 1 Follow the instructions under “Preventing static electricity discharge” on page 250. 2 Turn off your notebook, disconnect the AC adapter and modem and network cables. 3 4 Turn your notebook over so the bottom is facing up. Remove the battery.
Chapter 15: Upgrading Your Notebook 5 Remove the two hard drive kit screws. Screws Tips & Tricks 264 Use a magnetic screwdriver or turn the notebook over to remove the screws. www.gateway.
Replacing the hard drive kit 6 Slide the old hard drive kit away from the connector. 7 Lift the end of the hard drive kit furthest from the connector, then remove the kit from the bay. www.gateway.
Chapter 15: Upgrading Your Notebook 8 If your new hard drive already includes the hard drive kit bracket, go to Step 13. -ORIf you need to move the hard drive kit bracket from your old hard drive kit to your new hard drive, go to Step 9. 9 Remove the four screws that secure the hard drive to the hard drive kit bracket. Screw Screw 266 www.gateway.
Replacing the hard drive kit 10 Remove the bracket from the old drive. 11 12 13 14 15 16 Insert the new drive into the bracket so the screw holes line up. Replace the four screws that secure the bracket to the drive. Place the new hard drive kit into the bay and slide it into the connector. Replace the screws that secure the hard drive kit to your notebook. Insert the battery and turn your notebook over. Connect the power adapter and modem and network cables, then turn on your notebook. www.gateway.
Chapter 15: Upgrading Your Notebook 268 www.gateway.
Troubleshooting 16 This chapter provides some solutions to common notebook problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 39 for more information about how to get help.
Chapter 16: Troubleshooting Safety guidelines While troubleshooting your notebook, follow these safety guidelines: ■ Never start any disassembly, remove any covers, or remove the hard drive if your notebook is turned on, the battery is installed, or while the modem cable, network cable, or AC power adapter are connected to the notebook. ■ Make sure that you are correctly grounded before accessing internal components.
First steps First steps If you have problems with your notebook, try these things first: ■ Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip or surge protector, make sure that it is turned on. ■ If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. ■ Make sure that your hard drive is not full.
Chapter 16: Troubleshooting Troubleshooting CD or DVD drives Your notebook does not recognize a disc ■ The disc may not be seated correctly in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place. ■ Make sure that the disc label is facing up, then try again. ■ If you are trying to play a DVD, make sure that you have a DVD drive. See “Identifying drive types” on page 91 for more information.
Troubleshooting ■ If you are using powered speakers, make sure that they are plugged in and turned on. ■ Clean the CD. For more information, see “Cleaning CDs or DVDs” on page 274. ■ Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. ■ Reinstall the audio device drivers. For more information, see “Reinstalling device drivers” on page 239. A DVD movie will not play ■ Make sure that the label or side you want to play is facing up, then try again.
Chapter 16: Troubleshooting Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Device installation You have computer problems after adding a new device Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict. To check IRQ usage in Windows XP: 1 Click Start, then click Control Panel. The Control Panel window opens.
Troubleshooting To check IRQ usage in Windows 2000: 1 Click Start, Settings, then click Control Panel. The Control Panel window opens. 2 Double-click the System icon, click the Hardware tab, then click Device Manager. The Device Manager window opens. 3 Click View, then click Resources by type. Double-click Interrupt request (IRQ). All IRQs and their hardware assignments are displayed.
Chapter 16: Troubleshooting You see a “Disk is full” error message ■ Delete unnecessary files on the diskette. ■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. ■ Run Error checking on the diskette. For more information, see “Checking the hard drive for errors” on page 227. If errors are detected and corrected, try using the diskette again.
Troubleshooting The text on the display is dim or difficult to read ■ Adjust the brightness and contrast using the system keys. For more information, see “System key combinations” on page 28. ■ Change the display settings. For more information, see “Adjusting the screen and desktop settings” on page 180. ■ Move your notebook away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.
Chapter 16: Troubleshooting Hard drive You see an “Insufficient disk space” error message ■ Delete unnecessary files from the hard drive using Disk Cleanup. For more information, see “Using Disk Cleanup” on page 226. ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. Caution ■ All deleted files will be lost when you empty the Recycle Bin. Save your files to a diskette or another drive.
Troubleshooting Internet You cannot connect to the Internet ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Left side” on page 3 to make sure that the connections have been made correctly. ■ Make sure that your notebook is connected to the telephone line and the telephone line has a dial tone. ■ If you have the call waiting feature on your telephone line, make sure that it is disabled.
Chapter 16: Troubleshooting ■ The condition of the Internet computers to which you connect and the number of users accessing those computers ■ The complexity of graphics and multimedia on Web pages ■ Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your notebook People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program.
Troubleshooting Memory You see a “Memory error” message ■ Make sure that the memory modules are inserted correctly in the memory bay slots. For more information, see “Replacing memory under the keyboard” on page 255. ■ Use PC Doctor or a third-party diagnostic program to help determine if a memory module is failing. For more information, see “Replacing memory under the keyboard” on page 255. You see a “Not enough memory” error message ■ Close all programs, then restart your notebook.
Chapter 16: Troubleshooting ■ If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. To check the dialing properties in Windows XP: 1 Click Start, then click Control Panel. The Control Panel window opens.
Troubleshooting ■ Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly. Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference.
Chapter 16: Troubleshooting To access the gateway.your.way dial-up server: 1 2 3 Insert the red Drivers and Applications CD into the CD or DVD drive. Click Help, then click Support Web Site. To check your modem connection speed, click the Direct Dial option. After your modem connects, move the mouse pointer over the Dial-Up Networking icon (located next to the clock on your taskbar). Your modem connection speed appears.
Troubleshooting 4 Click your modem, then click Properties. The Modem Properties dialog box opens. 5 Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.
Chapter 16: Troubleshooting To turn down the modem volume in Windows XP: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 3 4 5 Click the modem you want to adjust, then click Properties. Click the Modem tab, then adjust the Speaker volume control. Click OK twice to close the Phone and Modem Options dialog box.
Troubleshooting The external mouse works erratically ■ Clean the mouse. For more information, see “Cleaning the mouse” on page 234. ■ Some mouse pad patterns “confuse” optical mice. Try the mouse on a different surface. Help and Support For a video tutorial about cleaning the mouse, click Start, then click Help and Support. Type the keyword mouse troubleshooting in the HelpSpot Search box , then click the arrow. Networks You cannot connect to your company network Every network is unique.
Chapter 16: Troubleshooting PC Cards You installed a PC Card and now your notebook is having problems ■ Make sure that you have correctly installed required software for the PC Card. For more information, see your PC Card’s documentation. ■ Make sure that the PC Card you installed is not causing a system resource conflict. For more information on resource conflicts, see “Device installation” on page 274.
Troubleshooting Printer The printer will not turn on ■ Make sure that the printer is online. Many printers have an online/offline button that you may need to press. ■ Make sure that the power cable is plugged into an AC power source. The printer is on but will not print ■ Check the cable between the printer and your notebook. Make sure that it is connected to the correct port. ■ Make sure that the printer is online.
Chapter 16: Troubleshooting ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a “Printer queue is full” error message ■ Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline in Windows XP: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.
Troubleshooting You see a “Printer is out of paper” error message After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper. Sound You are not getting sound from the built-in speakers ■ Make sure that headphones are not plugged into the headphone jack. For the location of the headphone jack, see “Left side” on page 3. ■ Make sure that the volume control on your notebook is turned up.
Chapter 16: Troubleshooting Telephone support Before calling Gateway Technical Support If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Technical Support: ■ Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. ■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.
Telephone support Telephone numbers Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems.
Chapter 16: Troubleshooting Tutoring and training Gateway’s Technical Support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources. Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: ■ The printed or online documentation that came with your hardware or software.
Tutoring and training Training Gateway provides the following in-person and computerized training: Resource Service description For more information In-Store Training at Gateway stores Our friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs, including Microsoft Word, Excel, and PowerPoint. www.gateway.com/store Gateway Learning Libraries A variety of courses and tutorials are available on CD.
Chapter 16: Troubleshooting 296 www.gateway.
Safety, Regulatory, and Legal Information A Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
Appendix A: Safety, Regulatory, and Legal Information Setting up your system ■ Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use. ■ Do not use this product near water or a heat source such as a radiator. ■ Set up the system on a stable work surface. ■ The product should be operated only from the type of power source indicated on the rating label.
Important safety information Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. www.gateway.
Appendix A: Safety, Regulatory, and Legal Information Regulatory compliance statements Wireless Guidance Low power, Radio transmitting type devices (radio frequency (RF) wireless communication devices), may be present (embedded) in your notebook system. These devices may operate in the 2.4 GHz (i.e. 802.11B/G LAN & Bluetooth), 5.2 GHz (i.e. 802.11A LAN), and traditional cellular or PCS cellular bands (i.e. Cellular data modem).
Regulatory compliance statements Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless device may be restricted or eliminated. Airports, Hospitals, and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated.
Appendix A: Safety, Regulatory, and Legal Information United States of America Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band and/or 5.15 – 5.35 GHz band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.
Regulatory compliance statements FCC declaration of conformity Responsible party: Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: ■ Gateway M350 This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Appendix A: Safety, Regulatory, and Legal Information Telecommunications per FCC part 68 (applicable to products fitted with USA modems) Your modem complies with Part 68 of the code of federal regulations part 47 (CFR 47). On the computer or modem card is a label that contains the registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company. A telephone line cord with a modular plug is required for use with this device.
Regulatory compliance statements Canada Industry Canada (IC) Intentional emitter per RSS 210 Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band and/or 5.15 – 5.35 GHz band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.
Appendix A: Safety, Regulatory, and Legal Information Unintentional emitter per ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.
Regulatory compliance statements Mexico Intentional emitter Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices. Wireless devices that may be in your system are only qualified for use in Mexico if a COFETEL ID is on the system label.
Appendix A: Safety, Regulatory, and Legal Information California Proposition 65 Warning Warning 308 This product contains chemicals, including lead, known to the State of California to cause cancer and/or birth defects or reproductive harm. www.gateway.
Notices Notices Copyright © 2003 Gateway, Inc. All Rights Reserved 14303 Gateway Place Poway, CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
Appendix A: Safety, Regulatory, and Legal Information 310 www.gateway.
Index A AC adapter connecting 18 connector 6 damaged 18 defective 19 international adapters 163 access point network 204 accessories purchasing 15 safety precautions 299 accounts America Online 73 ISP 73 user 193 acoustic handset coupler 174 ad hoc networking 206, 207 adding icons to desktop 52 user accounts 193 See also installing address e-mail 78 Web 76 alarms 165, 167 America Online 74 application key 26, 27 arrow keys 26, 27 AU file 89 audio adjusting volume 29 back button 31 controls 2, 31 headphone j
memory 7, 251 BIOS Setup utility 160, 176 break system key 28 brightness system keys 26, 28, 29 broadband Internet connection 37, 72, 196 browser Web 73, 75 browsing for files and folders 60 C cable lock notebook 6 using while traveling 175 cable modem 37, 72, 200, 204 camera See digital camera See digital video camera Caps Lock indicator 24 capturing video 141 cards adding memory card 139 adding PC Card 248 inserting memory card 139 inserting PC Card 248 installing memory card 139 installing PC Card 248
window 54, 69 color changing depth 180 changing desktop 186 changing number of 180 changing scheme 183 connecting AC adapter 18 camera 140 digital camera 140 external keyboard 26 keyboard 26 modem 35 printer 37, 215 scanner 37, 215 surge protector 20 to Ethernet 36 to Internet 37, 74 to network 36 to Web site 76 video camera 142 connections audio 3 digital camera 5 digital video camera 5, 37, 141 diskette drive 5 Ethernet 3, 36 external audio 3 external speakers 3 Firewire 5, 37, 141 flash drive 5 headphone
desktop adding icons 52 adding shortcuts 52 adjusting settings 180 changing background 186 changing color depth 180 changing color scheme 183 changing number of colors 180 selecting screen saver 189 using 50, 51 using Start menu 51 device drivers See drivers dialing codes 174 digital camera connecting 140 USB port 5 digital photography connecting a digital camera 140 using memory card reader 137 digital video camera connecting 142 IEEE 1394 port 5 directional keys 27 Disk Cleanup 226 Disk Defragmenter 229 d
inserting 92 playing 104 troubleshooting 272 DVD drive identifying 91 locating 4 status indicator 24 testing 135 testing speed 135 troubleshooting 272 using 91 DVD/CD-RW drive identifying 91 locating 4 status indicator 24 testing 135 testing speed 135 troubleshooting 272 using 91, 106, 120 DVD-RW/CD-RW drive identifying 91 locating 4 status indicator 24 testing 135 testing speed 135 troubleshooting 272 using 91, 106, 120 E Easy CD Creator 106 electrostatic discharge (ESD) 250 e-mail address 78 button 30 ch
troubleshooting 277 types 212 viewing list 55 Files and Settings Transfer Wizard 212 finding files and folders 60, 62, 212 HelpSpot topics 42 specifications 13 Firewire port 5, 37, 141 floppy disk See diskette Fn key 26, 27, 28 folders copying 57, 69 creating 56 cutting 57, 69 deleting 51, 59, 69 finding 60, 62 moving 57 opening 34, 55 pasting 57, 69 recovering 59 renaming 69 searching for 60, 62 viewing list 55 fragmentation 229 function keys 26, 27 G game multi-player 197 Gateway eSupport 13, 14 model nu
digital camera 37, 140 digital video camera 37 drivers 239 Fax 144 hard drive 263 InterVideo DVD player 104 memory 251 Microsoft Fax 144 PC Card 248 peripheral devices 37, 215 Pinnacle Expression 142 printer 37, 215 programs 217, 242 scanner 37, 215 Windows 244 Internal wireless label 12 Internet account 73 broadband connection 37 button 30 connecting to 74 downloading files 77 requirements to access 73 sharing access 196 transferring settings from old computer 214 troubleshooting 279 using 72 Internet conn
L label internal wireless 12 Microsoft Certificate of Authenticity 12 model number 11 serial number 12 wireless networking 12 laser printer 15 latch battery 8 LCD panel release 2 LCD brightness system keys 27 LCD panel changing resolution 182 cleaning 234 release latch 2 switching display 28 troubleshooting 276 using screen saver 189 LCD/CRT system key 28 lights See status indicators line protector 174 line tester 174 links 75 lock Kensington cable 6, 175 M maintenance backing up files 231 checking for dr
controls 180 port 6 using screen saver 189 mouse cleaning 234 troubleshooting 286 USB port 5 See also touchpad moving files 57 files from old computer 211, 212 folders 57 Internet settings from old computer 214 pointer 33 screen objects 34 settings from old computer 211 MP3 file creating 98 editing track information 100 playing 89 streaming 197 MP3 player memory cards 137 MPEG file See MP3 file multi-function buttons 9, 30 multimedia adjusting volume 82, 85 playing audio CD 93, 95 playing DVD 104 recording
non-technical support Accounting 293 Sales 293 Warranty 293 Norton Antivirus 222 numeric keypad status indicator 25 using 26, 27 O online help button 30 HelpSpot 40 using 45 opening documents 67 files 34, 51 folders 34, 55 LCD panel 2 notebook 2 programs 34, 51 shortcut menu 34 P Pad Lock status indicator 25, 28 system key 28 parallel port 6, 37 password 175, 287 pasting files and folders 57, 69 text and graphics 69 pause text scrolling 28 PC Card See cards PC Doctor 271 PCMCIA card See cards PDA memory c
status box 28 status indicator 2, 22 surge protector 20 troubleshooting 288 turning off notebook 22 turning on notebook 21 printer default 289 inkjet 15 installing 37, 215 laser 15 parallel port 6 sharing 197 troubleshooting 289 USB port 5 printing documents 68 programs closing 69 closing unresponsive 23 installing 217, 242 opening 34, 51 reinstalling 217, 242 R radio listening with MusicMatch 103 radio approval authorities 174 radio frequency wireless connections 174 RAM See memory rebooting notebook 23
caring for computer 220 general precautions 297 guidelines for troubleshooting 270 static electricity 250 saving documents 66 ScanDisk See Error-checking scanner installing 37, 215 USB port 5 scanning drive for errors 227 for viruses 222 Scheduled Tasks Wizard 231 screen adjusting settings 180 changing color depth 180 changing number of colors 180 changing resolution 182 saver 189 troubleshooting 276, 291 screen objects getting information 34 moving 34 selecting 34 Scroll Lock status indicator 25, 28 system
notebook 21 programs 34, 51 startup password 175 static electricity 250 status indicators battery charge 2, 158 Caps Lock 24 CD drive 24 diskette drive 24 drive activity 24 DVD drive 24 DVD/CD-RW drive 24 DVD-RW/CD-RW drive 24 hard drive 24 location 9 memory card reader 24 numeric keypad 25, 28 Pad Lock 25, 28 power 2, 22 Scroll Lock 25, 28 streaming audio and video 197 support tool PC Doctor 271 surge protector 20 Suspend 28 system identification label 11 system keys 26, 27 combinations 28 T taskbar 51 Te
settings from old computer 211 travel tips 173 troubleshooting audio 291 automated system 293 CD drive 272 cleaning CD 274 cleaning DVD 274 device installation 274 diskette drive 275 display 276 DVD drive 272 DVD/CD-RW drive 272 DVD-RW/CD-RW drive 272 Error-checking 227 faxed answers 293 faxes 284 files 277 gateway.your.
troubleshooting 291 W waking up notebook 22 WAV file 89 Web browser button 30 using 73, 75 Web page 75 Web site connecting to 76 defined 75 downloading files 77 Gateway 46 window close button 54 closing 54, 69 identifying components 53 maximize button 54 menu bar 54 minimize button 54 title bar 54 Windows clipboard 57 desktop 50 Files and Settings Transfer Wizard wireless Ethernet network access point equipment list 205 access point example 204 ad hoc equipment list 207 ad hoc example 206 creating a netwo
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