Quick Reference Guide

CHAPTER7: Troubleshooting
134
• See the troubleshooting section of this chapter.
• Have your customer ID, serial number, and order number
available, along with a detailed description of your
problem, including the exact text of any error messages,
and the steps you have taken.
• Make sure that your computer is nearby at the time of
your call. The technician may have you follow
troubleshooting steps.
Telephone numbers
Gateway offers a wide range of customer service, Customer
Care, and information services. To access Customer Care
services, contact Gateway at the telephone number or Web
address listed on your computer’s Customer Care label.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
• Power cords or plugs are damaged
• Liquid has been spilled into your computer
• Your computer was dropped
•The case was damaged
Instead, unplug your computer and contact a qualified computer
technician.
Serial number
Technical Support telephone number
8512728.book Page 134 Wednesday, September 19, 2007 3:44 PM